Support Worker Volunteer Roles
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Purpose and Aims of the role:
We are looking for volunteers who can provide a strong foundation to help strengthen their communities by helping Care Experienced children and young people engage in activities to build their skills and confidence and to be included, understood, respected, and valued in their communities.
The Group Work Volunteer role will work alongside our innovative and energetic Edinburgh project team, supporting to raise awareness of Care Experience and supporting activities for young people, providing supportive adults to ensure all children and young people can thrive, bringing communities together.
This role will involve interacting with young people aged 5-17 through supporting and leading on a variety of activities e.g. arts/crafts/sports/general youth work at our fortnightly/monthly sessions as well as at our National events that happen throughout the year. This role will help build community strengths for Care Experienced people and provide social networks to help build resilience and positive outcomes for children and young people.
Who Cares? Scotland is a people organisation. We invest in our people, our relationships and in a positive working culture. It’s important to us that our volunteer team is included, involved and motivated to change society.
We aim to recruit people with excellent qualities from a wide variety of backgrounds who share in our mission. We particularly welcome applications from individuals with care experience.
What will I be doing?
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Supporting staff to undertake activities
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Leading on activities
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Supporting young people’s sense of belonging and connection
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Building community ties, ensuring Care Experienced people are welcomed within communities.
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Helping children and young people to have fun
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Building children and young people’s confidence and self esteem
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Being a positive role model
What skills can I bring to this role?
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A knowledge and understanding of issues affecting Care Experienced people.
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Ability to work well in a team.
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Good communication and listening skills.
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Ability to encourage and motivate others to participate in activities.
What qualities do I need?
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To have a non-judgemental approach to people, have empathy.
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Be enthusiastic, flexible and committed.
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Reliable and approachable.
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Friendly, helpful and understanding.
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A commitment to treat all information in a confidential manner.
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To have a good value base, be open minded and level-headed.
The client requests no contact from agencies or media sales.
We are looking for volunteers to join our street outreach team. We go out in Central London 3 evenings a week and give out hot drinks and food to people who are sleeping out. We see regular guests and have a chat, check they're ok and see if there's anything that we can bring them.
If you would like to join our experienced and friendly volunteer team, meet some lovely characters and help make someone's day a little better please get in touch, even if you can only come out once or twice a month.
If you don't have a CV or any experience that's ok, please just get in touch via email and I will send you an application form
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
MHA’s mission is to inspire the best care and wellbeing at every stage of later life. At MHA Lauriston, we provide residential, nursing, and residential dementia care for 60 residents.
Our care home is a busy environment with a variety of activity happening every day. As a General Care Home Assistant, you’ll support the team with a variety of tasks that vary each week.
Main tasks and responsibilities:
- Support residents with activities
- Support residents to access gardens
- Spend time with residents – playing games or chatting
- Delivering laundry to residents’ rooms
- Serve meals
- Set up activity sessions and general tidy after
- Basic admin– filing, photocopying, and updating noticeboards etc.
- Joining in with events or fundraising
- You must ensure that residents needs are put first, whilst respecting their privacy and independence
- You’ll maintain confidentiality
- You will be familiar with and adhere to MHA’s Health and Safety Policies and policies relating to your volunteering role.
Benefits for you:
- Help improve the quality of life for older people
- Support your community
- Keep socially active
- Be part of a friendly team
- Gain experience
- Learn new skills
Skills and qualities desired:
- Friendly
- Trustworthy
- Good communication and people skills
- Able to use your own initiative, but also able to ask for help when you need.
- You’ll be reliable and punctual
- You’ll be able to maintain confidentiality
Training, support, and requirements:
- You must be at least 16 years old
- A Disclosure and Barring Service (DBS) check and two character references are required
- Induction and training on safeguarding, health and safety and other training relevant to the role
- Ongoing support from a named contact
Times and Commitment:
- Monday-Sunday-11am-1pm. At least two hours a week.
- We ask you to be able to commit on a regular basis for a minimum of six months
*Please note- we can only accept applications from UK residents*
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Marie Curie and Northern Health and Social Care Trust have joined together to offer a service to support people at the end of life.
Spending time with patients and/or their relatives, we’re looking for volunteers to provide emotional support, a listening ear, and to simply be there for patients with a palliative diagnosis and their loved ones.
WHAT YOU WILL BE DOING.
Your role will include some of, but is not restricted to, the following tasks:
- Support patients in line with agreed boundaries and procedures
- Spend time listening and talking with patients, family, friends, and carers.
- Signpost families and friends to other services, as appropriate
- Write and submit, to the Volunteer Manager, a brief report on each visit.
- Keep the Service Manager informed of any changes of significant happenings in connection with the client, either in person or by telephone
- Be an active part of the team of Marie Curie Companions and the wider team of Antrim Area Hospital’s volunteers.
- Attend regular group support and development sessions for Marie Curie Companions
- Help with other related tasks when necessary.
THE SKILLS/EXPERIENCE YOU WILL NEED.
- Caring and Compassionate.
- Excellent listening skills.
- Mature attitude to death and dying.
- Patience, empathy, self-awareness, and emotional stability.
- Respect for confidentiality.
- Willingness to learn and operate within set boundaries.
- Reliability – keep commitments and appointments.
- Respect for individuals regardless of their race, gender, culture religion, disability, sexual orientation, and marital status.
WHAT YOU CAN GAIN FROM THIS OPPORTUNITY.
- An excellent opportunity to build on your skills in a charity environment
- An induction, training, support and supervision in your role
- Agreed reasonable out-of-pocket expenses
WHAT WE ASK OF YOU.
- To provide two references from non-family members and other relevant documents related to the role
- To keep to all the charity’s policies and guidelines
- To complete an induction and any training related to the role
- Complete mandatory training and role related renewals, as requested
Marie Curie is committed to safeguarding and promoting the welfare of patients and their families and expects all staff and volunteers to share this commitment. Marie Curie will treat all volunteers fairly and with respect. We will not discriminate on the basis of disability, ethnicity, marital status, pregnancy or maternity, sex (i.e. gender), sexual orientation, religion or faith, or gender reassignment. We will not discriminate on the basis of age, unless the responsibilities of a role require us to do so in order to safeguard our volunteers and/or service users.
ABOUT US
Every day of your life matters – from the first to the last. When you volunteer for Marie Curie, you understand that better than ever. We’re a passionate, committed and diverse team of more than 4,400 staff and 6,500 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
Marie Curie is committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We reserve the right to close this vacancy early.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Become an activity lead
As a volunteer activity lead you will run a local Re-engage group who meet on a monthly or fortnightly basis. You will deliver or facilitate regular physical activity sessions for people aged 75 and over in community centres, pubs or church spaces.
This is a flexible role and each group will host activity guests, along with our volunteer drivers who pick up and drop off our activity guests.
Activities can vary from boules and skittles, dancing or singing, or coming up with your own activity to get people moving. In some groups we may have another person coming in to run a specific class so we would ask you to facilitate this and support the activity guests who are attending on the day.
You will be required to complete a DBS check for this role, for which Re-engage will cover the cost.
Tasks include:
- Facilitating or delivering an inclusive activity with the focus on physical health and social wellbeing.
- Making activity guests feel welcome to the groups and ensuring people can participate in the activities. Activity groups are coordinated by a volunteer group coordinator.
- Following the guidance in your training to ensure that your group sessions are enjoyable, appropriate and in line with our charitable aims.
Your role as an activity lead will be to plan and deliver a session that is achievable for all the activity guests attending. Your session should be inclusive, fun and safely delivered to activity guests. Group activities can stay the same or change on a monthly or fortnightly basis.
This is a long-term voluntary role, so we are ideally looking for individuals who can commit to volunteering with us for at least 12 months.
We are looking for activity leads with the following skills and attributes:
- Well organised
- Good conversation skills
- An enthusiasm for making genuine connections with older people in your community
- A friendly, empathetic approach
- The ability to really listen to people
- Patience
- A good sense of humour
- A passion for improving the lives of lonely and isolated older people.
- The ability to volunteer with others
- Basic computer literacy (including the ability to use email)
- As one of our valued volunteers, you’ll receive training from Re-engage, and support and regular communications from your group coordinator. This is a fun and rewarding role which will enable you to connect with lonely older people and make a real and lasting difference to their life.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Amy’s Place is a partnership between the Amy Winehouse Foundation and Clarion Housing, providing supported living accommodation for young women aged 18-30 in recovery from drugs, alcohol and other addictive behaviors.
An enthusiastic, reliable and compassionate volunteer with good interpersonal skills and a desire to help others. The volunteer must be a fully qualified Dietitian or Nutritional Therapist and have training and/or experience working with individuals with eating disorders.
Activities
- Supporting the nutritional needs of young women with health issues on a limited budget.
- Providing support with meal planning, cooking skills, food safety, and day-to-day problem solving around food and eating.
- Providing wisdom and accurate nutrition education around healthy eating for the individual.
Qualifications/ Experience
- Must be a fully qualified Dietitian or Nutritional Therapist.
- As many of the residents have eating disorders it is essential for the volunteer to have training and/or clinical experience working with individuals with eating disorders.
- Must have professional liability insurance and be a member of a professional body ie. HCPC, BANT
- This role requires us to carry out a check through the Disclosure and Barring Service for the Enhanced DBS
Commitment
This is a flexible opportunity and volunteering times and frequency will vary depending on the volunteer’s availability and the needs of the residents. We recommend weekly one-to-one sessions for a minimum of 3 months.
Support
- Volunteers receive a thorough induction and have access to any relevant in-house and external training
- Reasonable travel and lunch expenses will be reimbursed
- The role is based at the service in East London. The exact address cannot be given until the volunteer starts due to safety and privacy reasons.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Amy’s Place is a partnership between the Amy Winehouse Foundation and Clarion Housing, providing supported living accommodation for young women aged 18-30 in recovery from drugs, alcohol and other addictive behaviors.
An enthusiastic, reliable and compassionate volunteer with good interpersonal skills and a desire to help others. The volunteer needs to hold a professional level diploma in counselling and have training and experience working with individuals with eating disorders.
Activities
- To provide therapeutic support to young women (aged 18-30) with eating disorders
- One-to-One counselling sessions will aim to support the individual to improve self-confidence, identify and resolve negative thought processes, implement constructive coping strategies and empower them to fulfil attainable life goals
- To develop and promote a positive relationship with the women within allocated caseload
- To keep up-to-date with development in the field of counselling and eating disorder therapy
- To manage appropriate professional boundaries in the relationship
- To maintain records for monitoring, evaluation and tracking purposes plus service evaluation
- To take responsibility for own professional development
Requirements
- Hold a professional level diploma in counselling
- Hold professional membership with BACP, UKCP or equivalent
- Have own regular supervision with a qualified supervisor
- Fully trained in eating disorder therapy and previous experience supporting individuals with eating disorders
- This role requires us to carry out a check through the Disclosure and Barring Service for the Enhanced DBS
Commitment
This is a flexible opportunity and volunteering times and frequency will vary depending on the volunteer’s availability and the needs of the residents. Ideally weekly one-to-one sessions for a minimum of 3 months.
Support
- Volunteers receive a thorough induction and have access to any relevant in-house and external training
- Reasonable travel and lunch expenses will be reimbursed
- The role is based at the service in East London. The exact address cannot be given until the volunteer starts due to safety and privacy reasons.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Amy’s Place is a partnership between the Amy Winehouse Foundation and Clarion Housing, providing supported living accommodation for young women aged 18-30 in recovery from drugs, alcohol and other addictive behaviors.
With training in alternative therapies such as Reiki and Sound Healing, you will support young women to improve their physical and emotional well-being in a group setting or on an individual basis.
Activities
- Delivering Sound Healing sessions in a 1-2-1 or group basis.
- Providing a safe, relaxing, therapeutic environment for the activity to take place.
Experience and requirements:
- Suitable candidates need to be qualified or nearing the end of a substantial training.
- Volunteers may be asked to have professional liability insurance.
- This role will require us to carry out an enhanced check through the disclosure and barring service.
Commitment
Commitment can be flexible to suit your availability, from about 1-2 hours per week. Ideally this volunteer will commit to a minimum of 3 months
Support
- Volunteers receive a thorough induction and have access to any relevant in-house and external training
- Reasonable travel and lunch expenses will be reimbursed
- The role is based at the service in East London. The exact address cannot be given until the volunteer starts due to safety and privacy reasons
A bit about this role
If you enjoy driving and would love to use those skills to help our cats, this could be the role for you. Our transport volunteers provide vital assistance to our teams and volunteer groups in the local area by transporting equipment, litter, food– and even cats! They have the essential role of connecting our network of volunteers, sites, vets and supporters.
Without the passionate and committed teams of volunteers across Cats Protection, we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help.
What can you expect to be doing?
- Arranging and transporting equipment, litter and cat food
- Transporting cats to and from vets, foster homes and centres
- Transporting equipment to and from events
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Family Lives was formed over forty years ago by volunteers with the aim of ensuring that all parents had somewhere to turn before they reach crisis point.
Remote Family Support Volunteer – Live Chat
We know that the right support at the right time makes all the difference. Family Lives provides targeted early intervention and crisis support to families who are struggling.
Organisational values:
Mission: We build better family lives together.
Vision: Families should have access to active support and understanding.
Values: Trustworthy, Compassionate and Collaborative
Purpose of the role: To be part of a flexible team providing empathic, caring and informed support to families, carers and others who use our services.
Live chat: is a free confidential service that is accessed via our website. Service users are offered emotional support, information and advice and guidance on a broad range of family issues.
Supervised by: The Shift Supervisor
Activities: The volunteer will be fully supervised, supported and trained to provide the following activities:
·Provide emotional support to family members via our live chat service
·Use the Family Lives support model and tools to provide an empathic responses
·Ensure that all service users receive a high quality experience
·Sign post users to other agencies for information and additional support
·Complete conversation data records
·Alert the shift supervisor to any difficult situations
General: Volunteers should be willing to:
·Attend the relevant volunteer training
·Maintain confidentiality and adhere to the other policies and procedures of the organisation
·Participate in regular support, supervision meetings and learning sessions as agreed
For home based volunteers only:
·Volunteers will need a Laptop/PC, plug in headset with microphone, fast broadband and a private place to work from home
·Volunteers need to be IT/PC literate and confident troubleshooting should they have technical difficulties
Time: We would be looking for volunteers to commit to one four-hour shift per week, plus attending training and supervision.
Location: working remotely from home
You need to be a UK resident
Supervision and Support:
·Supervision during shifts
·Debrief after every shift
·1 to 1 supervision every 6 months
·Staff available outside of shift within office hours
·Annual review
The Benefits of Volunteering:
·Satisfaction in making a real and lasting difference to families who are struggling
·An opportunity to develop experience for CV and references. Family Lives is committed to helping volunteers develop their own learning and development, gaining new skills, knowledge or work experience
·Being part of a team of Family Lives volunteers and staff
·Personal development
·Opportunities to meet and interact with a wide range of people
·Out of pocket expenses reimbursed to a maximum of £10 per session if working from a centre
·Flexible hours
Volunteer Person Specification. We are looking for individuals who:
·Have experience of parenting/being in a parenting role or demonstrable experience of working with parents or children e.g. in their work, previous volunteering or a previous role
·Have an ability to respond empathically to emotional content
·Good written and verbal communication
·Have good keyboard skills and IT skills, with a minimum of 50 wpm
·Can demonstrate a willingness to question their own attitudes e.g. toward different forms of parenting
·Have a fluent, descriptive and expressive use of English
·Can remain open minded and non-judgemental
·Willing to commit to work within Family Lives’ policies, in particular our Confidentiality Policy and Risk of Harm Procedures
·Willing to commit to attending regular supervision and support sessions
·Willing to work as part of a team
·Willing to commit to a mutually agreed period or ideally a 12 months commitment to the organisation.
Typing Task Prior to Application for Live Chat
Prior to you submitting your application for a Live Chat Volunteer, we will require you to do a speed test, we ask for a minimum speed of 50 words per minute.
Please take a screen shot and send it across with your application
You can have up to 3 attempts and decide which result you would like to forward as part of your application
Typing task
Go to the website typingtest
You are required to take the one minute typing test recording all of the results (speed, number of errors and adjusted speed).
We have remote voluntary call taker training groups the dates are below are you would need to be able to attend all 5 Modules from the training group.
Our next training groups are:
June Saturday training dates:
Module 1 – Saturday 8th June
Module 2 - Saturday 15th June
Module 3 – Saturday 22nd June
Module 4 – Saturday 29th June
Module 5 – Saturday 6th July
10am to 2pm
Please note that all roles offered are subject to a satisfactory DBS being obtained, you will receive details of documentation required prior to your training and this must all be in no later than the second session of your training.
Typing Task Prior to Application for Live Chat
Prior to you submitting your application for a Live Chat Volunteer, we will require you to do a speed test, we ask for a minimum speed of 50 words per minute.
Please take a screen shot and send it across with your application
You can have up to 3 attempts and decide which result you would like to forward as part of your application
Typing task
Go to the website typingtest
You are required to take the one minute typing test recording all of the results (speed, number of errors and adjusted speed).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This role involves working directly with 11 – 18yr olds through our NEST bereavement support programme which uses craft, activities and group talk to explore grief. Group work volunteers will be part of a team supporting a lead worker to run the programme. There is scope to develop leadership roles, should volunteers like to take this route.
The role includes building trusting relationships with young people and encouraging them to take part in activities. Volunteers will support young people to explore their grief by supporting them to take part in activities themed around memories, feelings, coping strategies and support networks. The role will also include general tasks such as setting up, clearing up, and making refreshments.
This role is within a small team which consists of paid staff, volunteers and trustees all of whom are passionate about the work we do.
This is an exciting opportunity within an expanding charity. Volunteers should have an interest in working with children, young people and families within a group setting and have a deep empathy for the objectives of the charity.
All volunteers are subject to an enhanced DBS check, at the expense of the charity. Reasonable out of pocket expenses can also be paid, for example travel costs. You will need to be at least 18 years old to carry out this role.
Wiltshire Treehouse (registered charity no. 1159719) is a small charity based in Swindon which supports bereaved children and young people. We provide a range of support services including advice and guidance to families and professionals, a family programme (for primary aged children and their parents/guardians), and a group for young people (11-18yrs old).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you a warm, empathetic person with good communication skills? Could you offer four hours a week to support families in urgent need?
We Stand - Formally Mosac provide a free National Helpline service to non abusing parents and carers of sexually abused children. We are currently seeking Helpline Volunteers to provide support, information and a listening ear to parents and carers whose children have been sexually abused.
We know a caring, sensitive and non judgemental response can make a real difference to someone seeking support. We are looking for volunteers with good verbal, listening and communication skills, no previous experience on a helpline is required. Trained, experienced staff will always be on hand to provide support and guidance.
Helpline Volunteers will:
- Receive full training prior to the formal induction (8 week training programme) Dates to be confirmed
- Commit to volunteer 4 hours per week for a minimum of 1 year
- Receive ongoing support and supervision from a friendly team
- Make a difference to the lives of families impacted by child sexual abuse
Opportunities for you:
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To contribute to We Stand’s aims of supporting families affected by child sexual abuse
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You will receive training, continual development and support in the role
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Work from our office or remotely from your own home
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Gain valuable experience and development of interpersonal skills
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Out of pocket expenses for travel and subsistence will be met by We Stand
Your Responsibilities:
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Answer calls that come through the National Helpline
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Provide support, information and signposting to relevant support organisations
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Complete all call log and monitoring information after each call
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Attend mandatory supervision meetings fortnightly or monthly to support you in the role.
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For volunteers working remotely - attend 30 minute supervision after your shift.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This role involves working directly with children and their families. Group work volunteers will be part of a team supporting a lead worker to run the group. There is scope to develop leadership roles, should volunteers like to take this route.
The role includes building trusting relationships with children and their parents/carers and encouraging them to take part in activities. Volunteers will support children to explore their grief by supporting them to take part in activities themed around memories, feelings, coping strategies and support networks. The role will also include general tasks such as setting up, clearing up, and making refreshments.
This role is within a small team which consists of paid staff, volunteers and trustees all of whom are passionate about the work we do.
This is an exciting opportunity within an expanding charity. Volunteers should have an interest in working with children, young people and families within a group setting and have a deep empathy for the objectives of the charity. All volunteers are subject to an enhanced DBS check, at the expense of the charity. Reasonable out of pocket expenses can also be paid, for example travel costs. You will need to be at least 18 years old to carry out this role.
Hours required: Family group programme – for primary aged children and their parent(s)/guardian(s). This group uses games, craft and stories to explore grief. The programme is delivered in a number of ways. This includes –
1. Our 4 day programme which takes place over 4 Saturdays at our base Westlea Primary School, Swindon. The time for volunteers is 9am – 2pm on each Saturday. Our aim is to run this 2 – 3 times a year.
2. Our A Day to Remember programme is an intensive 1 day programme which is delivered in venues across Swindon and Wiltshire depending on the needs of our families. The time for volunteers is usually 9am – 4pm. Our aim is to run this 1 – 2 times a year.
In total we expect the commitment for a volunteer to be no more than 4 programmes a year, to include a mix of our 4 day and 1 day intensive programmes. The maximum is likely to be 16 sessions a year. Dates are circulated and volunteers are asked to commit to dates they can attend.
Wiltshire Treehouse is a small charity based in Swindon which supports bereaved children and young people. We provide a range of support services including advice and guidance to families and professionals, a family programme (for primary aged children and their parents/guardians), and a group for young people (11-18yrs old).
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Family Lives operate a free confidential helpline for anyone experiencing difficulties in their family or relationship.
Our volunteers take calls from parents and carers on a wide range of subjects, whether that might be issues around separation and divorce, isolation, depression, bullying and abuse, dealing with behavioural problems, etc. You can find out more about our services on our website.
We are a national service with home-based call takers county wide and we also have a call centre in Old Hatfield Hertfordshire. Once trained volunteers sign up for a weekly 4-hour shift comprising 3 hours ‘online’ followed by a debrief session with your supervisor which can lasts around half to one hour.
We recruit volunteers with a range of backgrounds and experiences though we ask that volunteers have experience of parenting or working with children and young people, are good listeners and have a willingness to learn. Being remote it will be very important that you have a PC/laptop, plug in headset with microphone, good Wi-Fi and a private place to work from home.
You need to be a UK resident.
Our training programme is excellent and will give you the opportunity to develop the skills needed to offer empathic support and guidance to callers whatever their circumstances; all shifts are overseen by a regular shift supervisor who provides ongoing remote support. We ask our volunteers to make a commitment of 1 year (with time off for holidays), obviously we understand that circumstances sometimes make that an impossibility but can be helpful to know at the outset that is the general expectation.
We have call taker training sessions that run over five sessions and is done remotely connecting you via a Microsoft Teams link.
You would need to be able to attend all five sessions from one of these remote training groups and be available on four occasions to listen into calls, this can be organised remotely.
Remote Call Taker Training Dates:
June Saturday training dates:
Module 1 – Saturday 8th June
Module 2 - Saturday 15th June
Module 3 – Saturday 22nd June
Module 4 – Saturday 29th June
Module 5 – Saturday 6th July
10am to 2pm
Please note that all roles offered are subject to a satisfactory DBS being obtained, you will receive details of documentation required prior to your training and this must all be in no later than the second session of your training.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
It’s fantastic that you’d like to find out more about volunteering at St Mungo’s. As a Streetlink London Phone Line Volunteer, you will be connecting people who are sleeping rough to local support services in their area that can help to end their homelessness. You will be taking phone calls from people who are sleeping rough, and linking them to vital support services, to help end their rough sleeping. As a phone line service, it’s important to note that this role provides support to those sleeping rough over the phone, and not face to face. This volunteering role is a great opportunity to not only learn about resources and provision available to those sleeping rough, but to also play an incredibly vital role in helping to end people’s homelessness.
Please note we are particularly seeking applicants who can fill our weekday daytime hours.
In this role, you will be supporting us with all or some of the following tasks:
- Supporting with a high volume of calls and alerts via our website and mobile app from members of the public and people who are sleeping rough themselves.
- Creating detailed alerts for local outreach teams so that people rough sleeping are found as quickly as possible.
- Signposting people experiencing homelessness to other homeless support services.
- Educating callers on a variety of issues related to homelessness.
- Adhering to St Mungo’s Policies and Procedures at all times.
Do I need to have any specific skills?
- Confidence in answering phone calls and a warm telephone manner.
- Excellent IT skills (word processing, data entry, Google maps).
- A friendly personality and customer-focused approach.
- Ability to stay calm under pressure.
- Enthusiasm and motivation.
- An understanding of the causes of homelessness and its impact.
- Genuine interest in and commitment to St Mungo’s work and client group.
An understanding of and commitment to diversity & equality. We particularly welcome applicants with lived experience of homelessness and homeless services.