Knowledge Management

Overview

This course is relevant for professionals engaged in information and knowledge management, change management, project and programme planning, M&E and learning, communications and organisational development. No prior Knowledge Management experience is needed.

Venue                           Date                         

Bangkok                04-08 Nov 19

Delhi                      16-20 Mar 20 

Brussels                    11-15 May 20 

What you will learn

Daily Course Objectives

Day 1

Fundamentals

• understand the fundamentals and key concepts of knowledge management
• how to make a case for knowledge management
• explore the role of KM in an organisation
• identify where KM is situated in your organisation
• establish a framework and components for developing your knowledge management strategy throughout the course

Day 2

Understanding context and taking stock

• understand the cultural and behavioural elements of knowledge management
• develop a conducive environment for knowledge sharing and overcoming challenges
• learn how to make the best use of organisational assessments

Day 3

Actively learning from feedback loops

• examine supply and demand for knowledge
• capture and generate meaningful lessons learned
• recognise and maximise learning opportunities in the project cycle
• pool good practice examples

Day 4

Pure KM tools and supporting practices

• explore and apply knowledge sharing techniques and processes
• share current examples of ICT and social media
• identify and work with knowledge champions

Day 5

Knowledge management strategy

• develop steps for a knowledge management strategy
• validate components of your KM strategy with peer support
• share insights for overcoming challenges and recognising success in KM in your organisation

Through a mix of practical activities, theory and case examples you will learn how to:
 

• advocate for effective knowledge sharing
• foster an enabling environment within your own organisation that encourages knowledge sharing
• conduct a knowledge management assessment of your organisation
• apply knowledge sharing tools and techniques in practice
• develop a knowledge management strategy to institutionalise KM practices within your organisation