Jobs
As our Case Study Operations Manager, you’ll ensure British Heart Foundation (BHF) has a reliable, compliant, and clinically appropriate pipeline of patient stories to support campaigns, fundraising, media, and policy.
In this role, you’ll pivot our ‘Heart Stories’ function to operate as a service delivery team, acting as a casting agent for outward-facing teams.
The role will combine clinical literacy, system integration expertise, and workflow management to modernise the Heart Stories Library, reduce bottlenecks in sign-off, and deliver a better experience for both patients and internal customers.
Our vision is a world where everyone has a healthier heart for longer. Since 1961, BHF has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever. Join our team and your work will contribute towards our lifesaving work.
About you
You'll bring experience managing data or content systems (such as CRM or DAM platforms), and experience introducing or managing workflow and project management tools like Jira, Trello, or Asana to streamline operations. You'll have experience leading and developing a team in a dynamic service delivery context, guiding others to achieve high standards in patient communications.
We are looking for someone who has a degree or equivalent qualification in health communications, health journalism, or a related field, or equivalent experience. You'll be confident with medical and clinical terminology and demonstrate a strong grasp of health literacy principles.
We value experience in patient liaison, clinical communications, or regulated content environments—where attention to detail and the ability to work within guidelines are key. Your understanding of data protection, patient consent, and GDPR compliance within a patient communications setting is essential.
If you are organised, proactive, and passionate about delivering outstanding service, we want to hear from you. This is your opportunity to bring your expertise, leadership, and enthusiasm to a role that makes a real difference.
Working arrangements
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
Our vision is a world free from the fear of heart and circulatory diseases.
The client requests no contact from agencies or media sales.
At the British Heart Foundation (BHF), we’re on a mission to fund lifesaving research and create a world where everyone enjoys a healthier heart for longer. As our Marketing Executive (Mass Fundraising Acquisition), you’ll play a vital role in delivering sector-leading, multi-channel campaigns that inspire thousands of new supporters to join our cause.
This is an exciting opportunity to work across Individual Giving products (Regular Giving and Lotteries), Legacies, and Events, helping shape acquisition plans and deliver marketing propositions that drive income and engagement. You’ll start by focusing on One-Off and Regular Giving, before rotating into other areas, giving you exposure to a wide range of fundraising products.
What you’ll do:
- Deliver impactful marketing campaigns that attract and engage thousands of new supporters.
- Build strong relationships with agencies and internal stakeholders to ensure seamless campaign delivery.
- Work across diverse media channels, including TV, audio,paid search (PPC), social, and gaming, to maximise reach and impact.
- Support the execution of large-scale and always-on campaigns, ensuring they meet agreed targets and KPIs.
- Monitor performance, analyse results, and turn insights into actionable improvements.
- Assist with campaign management, reporting, and administration to keep everything running smoothly.
Most importantly, you’ll put supporters at the heart of everything we do, creating experiences that make them feel valued and motivated to continue funding lifesaving research.
About You
Ideally, you’ll have marketing experience and bring a solid understanding of marketing channels and how to use them to engage and inspire supporters. Experience delivering marketing projects or multi-channel campaigns will help you hit the ground running, but we’re open to those with the right skills and mindset.
You’re highly organised and solution-focused, thriving under pressure and meeting deadlines with ease. Your proactive approach to problem-solving, combined with strong relationship-building skills, enables you to work effectively with internal teams and external suppliers to deliver high-quality campaigns.
You’ll bring:
- Excellent planning and coordination skills to deliver successful projects.
- Analytical and numerate, able to interpret data and turn insights into action.
- Financial and buisness awareness, including monitoring budgets and KPIs.
- Strong prioritisation skills and ability to identify optimisation opportunities.
- Proficiency in Microsoft Office (Word, Excel, Teams, PowerPoint).
- Collaborative, resilient, and achievement-oriented with a solution-focused approach.
Working arrangements
This fixed term contract until 1 October 2027 covering a secondment
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
About Us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed
Benefits
To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.
Interview process
This is a one stage interview process, the interviews planned for w/c 12 Jan 2026 vis MS Teams
Our vision is a world free from the fear of heart and circulatory diseases.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Have you got the merchandising ability and the desire to play a critical role raising funds for life saving research?
Do you want to make a big impact most successful charity retailers in the UK? You could be Merchandise Assistant we are looking for!
About The Role
As our Merchandise Assistant you will support the Furniture & Electrical (F&E) Team helping manage our product and range’s life cycle all the way from initial planning all the way through to store distribution and trading.
In this role, you will produce and maintain purchase orders while analysing historical data to inform the buying strategy and prepare for review meetings. Formulate accurate proposals for range planning and provide essential insights into store, supplier, and product performance to the wider team.
You will liaise with stakeholders both internally and externally, ensuring smooth communication and collaboration. Preparing weekly reports and analysis and ensure department objectives are met, whilst maintaining department files and documentation, responding to store queries as required.
About You
You’ll have previous merchandising experience gained in a retail Head Office environment with strong commercial awareness. You'll also have experience as an experienced Admin Assistant/MAA looking for the next step.
With strong analytical skills and be highly numerate, you’ll be IT proficient with strong systems and Microsoft Excel skills.
A team player, you'll have strong communication skills and the ability to build excellent relationships with people across the organisation. You'll be highly organised and able to manage a range of tasks with competing deadlines.
Working arrangements
This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our Northampton Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.
This role is a fixed term contract until May 29th 2026.
About Us
Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Benefits
To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.
Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.
Interview process
This will be a two stage interview process, with one way video interviews being arranged before 9/1/26 and successful candidates being invited to a panel interview around w/c 19/1/26
Our vision is a world free from the fear of heart and circulatory diseases.