Recruiting a Support Worker to join our Young People's service in Tower Hamlets!

£21,944 per annum, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

This role requires working 40 hours per week on a rota basis, including evenings and weekends.

Campbell Road Young Peoples service provides support and housing to 55 young people that are either leaving care or affected by youth homelessness. As a Support Worker you will manage a caseload of approximately 7-10 young people to deliver positive outcomes and support them to reach independence, keep safe and maintain their tenancy's. Aside from Support Workers delivering support there is a strong element of housing management associated wit this role, for example managing rents, raising and monitoring repairs and health and safety.

The issues that affect young people in the service are complex for example many are affected by;

- Domestic & Sexual Abuse
- Offending
- Leaving Care
- Gang Affiliation
- Mental and Emotional Health Needs
- Substance Use
- Teenage Parenting
- Risk Taking Behaviour

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Passionate and customer focused to improve outcomes for young people from a range of backgrounds using creative strategies to achieve results
- Highly competent in advocating for young people, working with other professionals to get the best outcomes
- Approachable and open behaviour
- Prefers working as part of a group or team
- Adept in providing support with daily living activities such as budgeting, cooking, or attending appointments in the community
- Committed to supporting young people to maintain a healthy living environment, and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised to be able to meet deadlines and targets
- Confident to assess and manage risks associated with our customers, with an attitude of positive risk taking
- Flexible with a "can do" attitude
- Open to feedback and self development to achieve in your career
- Thrives on change and enjoys dynamic diverse environments and excited to take on new challenges, including managing and developing various projects across the service
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

For more information or to apply please visit our website.

Recruiting a Specialist Support Worker to join our Young People's service in Tower Hamlets!

£22,500 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Campbell Road Young Peoples service in Tower Hamlets provides support and housing to 55 young people that are either leaving care or affected by youth homelessness. The issues that affect young people in the service are complex for example many are affected by;

- Domestic & Sexual Abuse
- Offending
- Leaving Care
- Gang Affiliation
- Mental & Emotional Health Needs
- Substance Use
- Teenage Parenting
- Risk Taking Behaviour

Job Overview:

Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. You will hold a caseload of 5-6 customers in crisis with a view to stabilising their situations. Support Workers will then help customers to maximise their skills and choices and work towards independent living. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

We are looking for a candidate that is resilient and able to confidently mange a complex caseload. In addition they would provide support and training to the team and management support to the Contract Manager and Team leader to ensure a smooth running of the service.

Key Responsibilities:

- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
- Undertake support work in partnership with external stakeholders to compliment their interventions
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development and delivery of the service
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Being responsible for the handover of key information between shifts
- Provide structured support and guidance to other front line staff in their area of expertise
- To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
- Adhering to all other Look Ahead's policies and procedures. Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2/3 or equivalent with some or equivalent sector work experience

Desirable:

- Experience working with Young People

Recruiting a Fire Safety Surveyor to join our Property Services Team in Westminster!

£50,000 to £55,000 per annum, dependent on experience, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more. This role is working 35 hours per week.

Job Overview:

The Fire Safety Surveyor will report directly to the Senior Compliance Manager and work in the Compliance Team which includes a Compliance Officer and Compliance Administrator. This is a new role which will principally be responsible for improving the compliance relating to fire safety and implementing any new legislation, building recommendations and good practice.

The post holder will primarily be responsible for the delivery of the remedial actions coming out of fire risk assessments to ensure that the organisation remains compliant in its fire safety duties as a landlord. This role will be responsible for the interpretation, analysis and implantation of fire risk assessments, fire alarm installations, fire precautions works and fire compartmentation surveys.

To address defects within the properties in LACS portfolio the Fire Safety Surveyor will provide detailed reports, technical specifications and engineering solutions which represent value for money. They will then deliver projects from inception to completion ensuring compliance, value for money and that the quality of work is achieved to the highest standard.

Key Accountabilities:

Operational
- Act as the lead on the delivery of the fire safety works programmes and ensure that all works are completed within agreed timescales and KPI's to the required standard and quality
- Review all fire remedial actions and provide technical specifications and engineering solutions to ensure compliance which represent value for money
- Provide up to date information on fire safety related KPI's and provide commentary in weekly compliance meetings
- Ensure completion of remedial actions from any notice received from LFB within agreed timescales
- Carry out pre and post inspections for all areas of compliance as required to ensure value for money, quality of work and resident satisfaction
- Carry out pre-inspections and building surveys to identify defects including preparation of detailed reports, specifications and cost estimates where necessary to ensure the appropriate remedial works are undertaken, to ensure effective and appropriate repair solutions ensuring all current applicable regulations are complied with
- Provide technical advice on building defects and diagnosis to the organisation including the day-to-day responsive repairs service, as well as, from time to time, carrying out post inspections of repairs to help better manage our contractors
- Ensure that all databases are continually updated to reflect servicing works carried out and all required certification is provided on completion of works
- Attend various meetings, both internal and external, to represent LACS and conduct joint site meetings with LACS staff, contractors and external agencies such as LFB

Contract Management
- Make visits to site to monitor contractor performance against key performance indicators and to validate servicing and remedial works being undertaken to ensure that they are to a high standard
- Deputise for the Senior Compliance Manager as required and lead contract management meetings
- Assist in the procurement and tendering of new contracts and preparation of briefs and appointment of external consultants and contractors as required
- Effectively manage contractors and consultants delivering repairs, servicing and projects ensuring they comply with contractual obligations and take remedial action where performance does not meet their contractual obligations
- Ensure all projects and services are effectively managed including monitoring costs, progress, performance against KPI's, ensuring regular progress meetings are in place. Keep management informed of progress, highlighting areas of concern

Finance & Budgets
- Authorise works up to the delegated authority for the post
- Ensure budget responsibilities are met, promptly raise any concerns, feeding into forecasting and business planning purposes as required
- Work with Project Managers to ensure all works are compliant and provide value for money
- Promote a culture of value for money and sound financial practice

This is not an exhaustive list of all the duties and responsibilities that may be required and is subject to change in accordance with the needs of Look Ahead.

Person Specification

Skills, Knowledge and Experience

Essential:
- Recognised formal qualification in building services or construction (Degree, HND, HNC or similar) and/or qualified by experience
- Recognised qualification(s) in fire safety management, fire risk assessment, compartmentation, fire doors inspections and or fire stopping
- Excellent knowledge and experience of managing fire safety in supported and specialised housing schemes
- Excellent knowledge and experience of maintaining residential buildings in relation to fire safety: fire doors and compartmentation, means of escape, fire alarm and detection
- Experience in undertaking inspections particularly around fire safety in buildings
- Knowledge and understanding or landlords statutory repair, maintenance and H&S responsibilities
- Good contract management skills
- Experience of budget management and project monitoring
- Proven IT skills

For the full job description and person specification please visit our website.

Interviews for this role will take place on 10th, 11th and 13th February.

Recruiting an IT Trainer to join our Information Technology Team in Westminster!

£37,000 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

This role is working 35 hours per week.

Look Ahead Care, Support and Housing is a specialist regulated housing association and provider of tailor-made care, support and accommodation services to people with a wide range of needs, including mental health, homelessness and complex needs, care leavers and young people. The organisation owns and manages a mixed portfolio of properties across London, South East and the Home Counties.

Job Overview:

To deliver IT Training across Look Ahead and to be responsible for the creation of high-quality training material. Training delivery will be based on a blended approach including face to face, virtual and self-paced eLearning modules.

As a key member of the IT Business Systems team, you will take the lead in promoting a culture of learning to ensure that all Look Ahead staff are comfortable using the technologies associated with their job roles.

Look Ahead recognises that data and the applications that collect data have an important role in the future success of the business. As a result we are delivering a Digital Transformation programme and we need to have the right business systems management structure in place to offer continual support, development and improvements to our business systems and to provide insight into the organisation's data.

The post holder will support Look Ahead IT department's vision of developing, delivering and deploying information management and technology solutions which drive business transformation, efficiency and improved services for our customers.

Key Accountabilities:

- Deliver classroom and virtual training sessions to audiences of mixed ability across a range of subjects; including but not limited to IT beginners, Microsoft Office and core function specific Business Systems
- Develop classroom or small group coaching and / or training sessions relevant to audience requirements
- Develop eLearning content in partnership with Look Ahead IT colleagues
- Develop and maintain training feedback mechanisms to ensure continual improvement of the training function and associated materials and courses
- Coordinate student records with the HR Learning and Development team to ensure an accurate record of attendance and course pass or fail
- Support Business Systems team colleagues in the configuration of core Business Systems
- Provide a testing resource for developments in core Business Systems and identify new training requirements that emerge
- Offer tailored training, including floor walking support as appropriate, to staff following Business System upgrades and new system implementations
- Support key stakeholder managers by identifying staff digital competency issues and providing appropriately tailored training plans and update mechanisms to address these
- Support the appropriate and secure use and sharing of personal data through the delivery of Data Handling training

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification

Personal Attributes:
- Calm, methodical, organised and patient
- Comfortable taking charge and remaining in control in a classroom environment and training context
- Comfortable providing and receiving constructive criticism
- Committed to continual improvement and finding new ways to maximise learning opportunities and positive outcomes
- Strategic thinker and business partner who is able to participate, plan and adapt training delivery around key initiatives and projects

Skills, Knowledge and Experience

Essential:
- Proven relevant experience as an IT Trainer
- Experience of designing, developing and maintaining IT training packages
- Experience of delivering training to a diverse group of individuals with mixed IT literacy skills
- Understanding of the operating context within which Look Ahead works
- Knowledge and understanding of the importance of confidentiality and information governance and security principles
- Excellent written and oral communication skills, including the ability to explain specialist and complex issues to non-specialist staff at a variety of levels and to draft clear and concise written reports
- Ability to work on own initiative and exercise own judgement with discretion
- Excellent planning and time management skills
- The ability to foster good working relationships with a range of colleagues both internally and externally
- Evidence of on-going professional development
- Ability and willingness to travel to and work from several different locations within London and the South East of England

Desirable:
- CIPD qualification(s)
- O365 training and roll out experience
- Change management experience in relation to larger scale transformation projects
- System testing and results review experience
- Housing or Property Management system experience

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting an Information Governance Manager to join our Business Intelligence team in Westminster!

£40,000 per annum, 35 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Information management is a high priority at Look Ahead and the Information Governance Manager plays a leading role in ensuring that our governance framework works effectively. Look Ahead is a diverse and fast moving organisation and as Information Governance Manager you will be working with over 100 services to make sure we consistently manage information well. Over the next year we will be implementing Office 365 and the Information Governance Manager will take the lead in developing a new approach to how we manage information across the business.

Job Overview:

To lead and be responsible for information governance across Look Ahead, ensuring that the organisation complies with General Data Protection Regulation (GDPR) and other relevant statutory information governance responsibilities. This includes overseeing the organisation's information governance framework and managing responses to all statutory requests and information security incidents.

As a key member of the Information Governance Group you will lead in promoting a culture of information compliance and best practice in managing data across the organisation, to ensure services are provided in accordance with relevant legislation and organisational policies and procedures and auditing compliance with these.

Key Responsibilities:

- Develop and implement corporate strategy, policies and procedures to support information governance and effective use of information across Look Ahead in line with legal requirements
- Implement clear and robust information and data handling standards and procedures, raise awareness of information governance responsibilities, and promote awareness and best practice
- Act as Data Protection Officer for Look Ahead and provide advice and guidance to staff and volunteers on information governance issues, including statutory and regulatory compliance
- Coordinate and manage responses to all statutory requests for information received by the organisation including Subject Access Requests
- Coordinate and manage the organisation's response to information security vulnerabilities and incidents
- Coordinate the identification, assessment, reporting and management of information governance risks within Look Ahead, monitor information governance compliance across and report to Information Governance Group
- Develop, oversee and monitor information governance training for staff and volunteers
- Coordinate records management activity and work closely with colleagues with responsibility for records management to ensure that document retention and disposal policies comply with relevant legislation and best practice
- Co-ordinate with Information Asset Owners in the production and maintenance of Information Asset Registers
- Supporting key stakeholder managers to introduce fit for purpose document management control systems within their operational remit
- Support the appropriate and secure use and sharing of personal data, implementing, monitoring, auditing and reviewing the Data Processing Contracts, Information Sharing Protocols, Privacy Impact Assessments and Compliance Checks
- To assist in the review of contracts and partnership arrangements to ensure that ownership of information is appropriately agreed, information sharing standards are set out and that this information is managed effectively

Key legislation to be continually informed by;

- Data Protection Act 1998
- General Data Protection Regulation (GDPR)
- ISO/IEC 27001:2013 Information Security
- Payment Card Industry Data Security Standard (PCI DSS) Compliance

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Skills, Knowledge and Experience:

Essential:
- Educated to degree level or proven relevant experience
- Knowledge and understanding of the relevant legislation
- Knowledge and understanding of the importance of confidentiality and information governance and security principles
- Excellent written and oral communication skills, including the ability to explain specialist and complex issues to non-specialist staff at a variety of levels and to draft clear and concise written reports
- Ability to work on own initiative and exercise own judgement with discretion
- Ability to multi-task, deal with work within tight/conflicting deadlines and prioritise work appropriately
- Foster good working relationships with a range of colleagues
- Evidence of on-going professional development
- Experience of working with relevant regulatory bodies
- Strong analytical skills with good attention to detail and the ability to identify problems and develop solutions

Desirable:
- Experience of designing, developing and maintaining information management systems
- Experience of writing policies, procedures and guidance
- Excellent planning and project management skills and ability to deliver work to specified timescales
- Experience of working with and influencing stakeholders and partners
- Excellent all-round IT skills, including familiarity with the Microsoft Office and Adobe Writer

Recruiting for a Support Workers to join our Learning Disabilities service in Redbourn!

GBP 18,720 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

Linden Road provides 24-hour support to two customers in Redbourn. Supported living registered care, these gentlemen have learning disabilities and Autism, requiring a high level of support and care to meet their individual needs. The service comprises of two bungalows with offices and sleep in rooms for staff, located near Redbourn village, close to Harpenden and St Albans. Linden Road in Redbourn supports 2 gentlemen living in their own bungalows with everyday life skills. The service provides a 24/7 support service, with an emphasis on choice and control, enabling customers to achieve greater independence, improved quality of life and integration into the wider community.We are looking some someone who is able to build supportive, trusting relationships with customers and create a positive atmosphere. You need to be able to provide a flexible, personalised and responsive support service that is tailored to each customer's abilities and aspirations. This will include a willingness to work evenings, weekends and bank holidays on a rota basis. Customers need support with daily living activities, including practical assistance, cooking, feeding, cleaning and personal care. The role will also require you to maintain appropriate records to a professional standard in accordance with Look Ahead's policies and procedures. If you have experience working with and motivating customers whilst being calm and resilient to challenging behaviour, then please apply for this role.

Key Responsibilities:

- This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- To provide a flexible and responsive support service that is tailored to each customer's abilities and aspirations.
- Providing personalised support with daily living activities, including practical assistance to support customers to independent living
- Supporting customers to maintain a healthy environment, including cleaning their accommodation and maintaining good personal hygiene
- Willingness to drive the customers' Motability vehicles on a 1/2/3 to 1 basis, however a driving license is not essential
- To maintain appropriate records to a professional standard in accordance with Look Ahead's policies and procedures
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Exudes a warm friendly presence and open behaviour
- Is respectful, articulate and sensitive in style of communication
- Excellent communication and teamwork skills
- Excellent customer relationship management and ability to lone work
- Proven experience of motivating and supporting customers
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour
- The ability to think creatively to work with the staff team to provide a variety of community activities for our customers
- A willingness to work evenings, weekends and bank holidays on a rota basis.
- A willingness support the customers in various community activities, such as swimming, walking, going to the church etc.

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2 or equivalent or experience within charity/social care sector

Desirable:

- Experience in working with people with Learning Disabilities and Autism
- Driver with own car

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting for a Night Support Worker to join our Homelessness Service in Westminster.

£23,041 per annum, working 42 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Edward Alsop Court is a psychologically informed (PIE) service for homeless men with a range of support needs who require on-site support to stabilise, and engage with treatment services before moving. This includes health, mobility, alcohol dependency, mental health and care needs. The PIE model at EAC promotes a reflective approach to support and staff training to understand the psychology behind people's behaviours. Specialist support is provided around re-offending behaviour, mental health issues, and substance misuse. Edward Alsop Court implements and promotes supporting customers out of homelessness, particularly those with complex trauma or a diagnosis of personality disorder.

The service sits in the heart of Westminster. Westminster is a high profile borough, with extensive network partners in ending homelessness and understanding of the needs of entrenched rough sleepers. Westminster offers extensive training opportunities and the service provides good work experience for psychology or social worker graduates. Edward Alsop Court Hostel works in partnerships with Westminster Council, The Passage, The Connection at St.Martin's, St.Mungo's, Turning Point, CGL, SLAM and other specialised services. The team works closely with each resident to secure appropriate longer term accommodation from the beginning of their stay.

Job Overview:

The post holder will work at Edward Alsop Court Hostel a support accommodation service for men with complex needs supporting men with complex substance use, mental and physical health and offending behaviours, and those who are nearing their end of life. The project offers 24 hour high support providing 79 bed spaces. Support is delivered by a team of Support Workers, Specialist Support Workers and Night Support Workers.

Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

This role requires working on a rolling 2 week shift pattern of 3 Nights on, 4 Nights off, 4 Nights on and 3 Nights off.

Key Responsibilities

- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Assisting in the recording and reporting of customer incidents
- Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
- Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
- Being responsible for the handover of key information between shifts
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

For more information or to apply please visit our website.

Recruiting for a Support Workers to join our Homelessness Service in Westminster.

£21,944 per annum, working 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Edward Alsop Court (EAC) is a psychologically informed (PIE) service for homeless men with a range of support needs who require on-site support to stabilise, and engage with treatment services before moving. This includes health, mobility, alcohol dependency, mental health and care needs. The PIE model at EAC promotes a reflective approach to support and staff training to understand the psychology behind people's behaviours. Specialist support is provided around re-offending behaviour, mental health issues, and substance misuse. Edward Alsop Court implements and promotes supporting customers out of homelessness, particularly those with complex trauma or a diagnosis of personality disorder.

The service sits in the heart of Westminster. Westminster is a high profile borough, with extensive network partners in ending homelessness and understanding of the needs of entrenched rough sleepers. Westminster offers extensive training opportunities and the service provides good work experience for psychology or social worker graduates. Edward Alsop Court Hostel works in partnerships with Westminster Council, The Passage, The Connection at St.Martin's, St.Mungo's, Turning Point, CGL, SLAM and other specialised services. The team works closely with each resident to secure appropriate longer term accommodation from the beginning of their stay.

Job Overview:

The post holder will work at Edward Alsop Court Hostel a support accommodation service for men with complex needs supporting men with complex substance use, mental and physical health and offending behaviours, and those who are nearing their end of life. The project offers 24 hour high support providing 79 bed spaces. Support is delivered by a team of Support Workers, Specialist Support Workers and Night Support Workers.

Key Responsibilities

- Undertake key-working responsibilities for a service-user caseload assigned by the Team Leader/Manager
- Empowering and providing holistic support to service-users with high complex needs, specifically; single homeless people with mental health and substance misuse problems, dual diagnosis and forensic histories
- Building working relationships with local authorities, health trusts the local community and local police to support our service-users
- To induct new clients in line with the service policy
- To complete onward referrals to identified move-on and support clients to prepare effectively for move on
- To support and encourage clients to undertake housekeeping and client duties as necessary in order to maintain a clean and safe physical environment
- Reporting safeguarding issues efficiently using Look Ahead protocol policies and procedures
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that service-users enjoy a high quality of accommodation
- Advising service-users on benefits and financial difficulties
- Conducting face to face interviews and assessments to assess service-users suitability for the service
- Supporting service-users to set personalised goals in the form of a support plan
- Ensuring ongoing assessment and management of risk assessments with service-users
- Involving service-users in the development, design and delivery of the service
- Maintaining service-users rent accounts, and ensuring their rent accounts are managed and kept up to date
- Conducting Health & Safety checks
- Assisting the team in meeting occupancy targets by proactively preparing properties to be re-let
- To ensure that rental income is maximised by filling voids promptly and in line with the service's policy
- To liaise with Housing Benefit and the Department of Work and Pensions to ensure that clients and the Hostel receive all monies due to them
- To maintain a high standard of record keeping and keep all financial and administrative systems up-to-date and in line with policy
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned
- Adhere to Look Ahead's Policies and Procedures

For more information or to apply please visit our website.

Recruiting for 5 x Specialist Behavioural Support Workers to join our Learning Disabilities service in Welwyn Garden City!

GBP 19,760 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more

Birchall Wood is a Transforming Care Supported Living Service in Welwyn Garden City and will be the new home for a single female customer with severe learning disabilities and Autism, we are looking to build a staff team of Specialist Behavioural Support Workers (Positive Behavioural Support approach) with an excellent value base to support the customer to build their new life and develop their skills towards independence with personalised daily support. Specialist Behaviour Support Workers are responsible for supporting people with learning disabilities and behavioural needs to live full lives, develop skills and maintain their wellbeing.

Key Responsibilities:

- Supporting the customer to undertake a full timetable of preferred activities including art, visiting galleries, attending community groups, visiting local amenities, and introducing them to new activities to expand their horizons and networks;
- Developing the customer's independent living skills and involving them in all aspects of maintaining and developing their home, including cooking, shopping, cleaning and decorating;
- Enabling the customer to keep up with the important people in their life and to meet new people with shared interests;
- Supporting the customer to communicate their wants and needs, and communicating with them in a person-centred way;
- Supporting the customer to manage their anxieties and frustrations, using Positive Behaviour Support and Autism-specific approaches;
- Collating a range of behavioural data and essential paperwork to be analysed within our local management structure;
- Driving the customer to activities using the customer's vehicle, in rotation with the wider team;
- Communicating with family members and a range of other key stakeholders including social work, psychology and commissioning teams;
- Acting in accordance with the policies and procedures of Look Ahead Care & Support plus those specific to the service including any statutory requirements;
- Consistently reviewing the customer's life goals and their progress towards achieving them, in partnership with them and those important to them;
- Supporting the customer with personal care;
- Reporting any observations relating to customer welfare;
- Maintaining records as required at the project;
- Participating in team meetings/reviews, support planning, risk management and the general development of the service;
- Undertaking any other duties as requested by management

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2 or equivalent
- Minimum 2 years of experience working with customers with Autism/Challenging Behaviour/learning disabilities
- Driving licence and a willingness to drive as part of support duties

Desirable:

- Experience of facilitating creative activities for vulnerable adults

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

Recruiting Personal Support Assistants to work across our Domiciliary Care Services based in Westminster and Kensington & Chelsea!

£10.55 per hour, zero hour contract plus pension scheme, training provided and flexible hours

Domiciliary care is the delivery of personal care, support and domestic assistance within the individual's home. Helping to promote independence, dignity and positively supporting the individual to maintain their quality of life and wellbeing and enhance the lives of the individuals that we care for.

As a PSA working in domiciliary care you will be providing high standards of person-centred care to our customers. You may be required to support our customers with:

Supporting with all aspects of personal care

Supporting with domestic/household tasks

Assisting with medication

Supporting with social inclusion

Supporting with meals/meal preparation

Job Overview:

To provide a range of personal services and personal care services to meet the needs of our customers within Look Ahead services and in customers' homes across London and the South East. Services may include Care Assistant/Support Worker duties (no support planning) and non-specialised Individual Budget work. In all activities PSAs are required to encourage customers to contribute to these to activities and help them to develop their own skills and confidence and maintain their independence. While carrying out activities, PSAs should deal with all customers, visitors and staff in a professional and appropriate manner and report to Look Ahead staff and management any observations relating to customers' welfare.

PSAs may be working with customers from all of Look Ahead Client Groups including Mental Health, Learning Disabilities, Homelessness and Young People. Where appropriate PSAs will be required to complete regulated activity which includes personal care and medication when working in CQC registered services.

Key Responsibilities:

PSAs providing Assistant/Support Worker services will:

- Support customers to undertake tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Enable customers to make full use of community facilities by providing support as directed
- Support customers to attend GP and health appointments and religious services as directed
- Support customers to integrate into the community, for example accompanying the customer to enquire at colleges about possible courses, to visit various public amenities etc
- Support customers to go shopping for food, clothes etc
- Maintain records as required under the direction of Look Ahead staff and management

PSAs providing domiciliary & personal care will:

- Deliver all aspects of personal and physical care as appropriate to the individual needs of the customer. E.g. help with dressing, grooming & make-up, bathing, support going to the toilet etc
- Support customers to undertake domestic tasks in the home wherever possible, including practical assistance in developing skills to ensure customers enjoy a high quality of accommodation. E.g. cleaning, vacuuming, washing, ironing, simple home decorating, sewing, light gardening
- Support customers with medication administration
- Assistance with meals, meal preparation, eating and drinking
- Support to attend medical appointment, shopping and social activities
- Report any observations to Look Ahead staff and management relating to customers' welfare

Additional non-specialised Individual Budget can include:

- Providing customers with companionship. E.g. accompanying customers to visit relatives, attend special interest clubs, go out walking, to the park, dinner or the pub, play board games and cards
- Planning day trips and outings e.g. to the seaside, art galleries/museums, and encourage more independent living
- Assist customers in budgeting and money management, paying bills etc
- Encourage customers to take interest in and undertake basic sports, creative and arts activities in or outside the home. E.g swimming, jogging, attend gym, health clubs, go dancing, play music, make (draw/paint) pictures, take simple photographs, attend theatre/amateur dramatics etc

The above sets out the key responsibilities and typical tasks. You may be required to undertake various other tasks and duties to ensure that our customers' needs are fully and effectively met. The list is not exhaustive.

For more information or to apply please visit our website.

Recruiting for a Part Time Waking Night Mental Health Recovery Worker to join our Mental Health Service in Westminster!

GBP 16,458 per annum, 30 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Look Ahead's Shirland West Mental Health service is commissioned by Westminster City Council. The service comprises 3 complex needs sites which have staff cover 24/7 and 7 step down sites. Support staff will benefit from working in a dynamic service across multiple sites, and will support a range of customers with varying support levels. Night Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.

Key Responsibilities:

- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Assisting in the recording and reporting of customer incidents
- Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
- Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Involving customers in the design, development and delivery of the service
- Encouraging and enabling tenants to pay their rent and avoid personal debt
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
- Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
- Being responsible for the handover of key information between shifts
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Able to apply the right balance of care and support dependant on the needs of the customer
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour
- Ability to adhere to Look Ahead's professional boundaries policy

Skills, Knowledge and Experience:

Essential:

- NVQ Level 2/3 or equivalent with little or some previous relevant sector work experience

Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.