Recruiting an IT Project Administrator (12 Month FTC) to join the IT team in Westminster!

£26,000 per annum, 35 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

Job Overview:

To provide a high standard of day-to-day project support for business-critical IT projects which have been defined as priorities by Look Ahead's Senior Management Team, Senior Leadership Team, Programme Board and Business Plans.

The IT Project Administrator will support the IT Department's vision of developing, delivering and deploying information management and technology solutions which drive business transformation and efficiency for our staff and improved services for our customers.

The post holder will be responsible for providing project support to the relevant project manager and project stakeholders. This is anticipated to include planning, scheduling, tracking and reporting on project progress, issues and risks on one or more of LACS' IT projects. They will also manage any associated training rollout coordination activities including booking venues and liaising with facilitators and participants.

IT Project Administrator will be expected to use the experience they have gained at Look Ahead or elsewhere to provide valuable insight and knowledge to the projects they are involved in. They will be highly organised, have experience of successfully managing multiple tasks or work streams with discrete dependencies and deadlines and be capable of demonstrating a drive to ensure project success.

The role will also require flexibility, resilience and the ability to coordinate with a wide range of project team members to identify, circulate and agree on innovative solutions to address project risks and issues.

Key Responsibilities:

- Acting as a project champion
- Providing support in relation to project planning, scheduling, documentation and minute taking at project meetings
- Development and execution of testing plans
- Planning, coordinating and supporting the delivery of training sessions, including arranging venues, liaising with attendees, course creating and delivery
- Managing the wider roll out of a training programme with Learning & Development to ensure that the training environment is up to date and that any technical issues are managed to resolution
- Update or coordinate activities and resources required to update user guides and training materials as necessary to ensure that they are kept up to date and version controlled
- Providing support for project communications, including the development and management of online surveys and user groups
- Planning and monitoring of project resources and ensuring good practice
- Other duties as directed by Project Managers or the IT Director

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others
- Is confident
- Ability to work effectively in a high-pressured environment
- Has a practical approach and is naturally well-organised
- Is respectful, articulate and sensitive in communication style

Skills, Knowledge and Experience:

Essential:

- Excellent presentation skills (both written and verbal)
- Problem solving/analytical skills
- Ability to communicate and get on with people at all levels within the organisation

Desirable:

- Experience of project planning and delivery, including dependency and risk tracking

Recruiting a Support Worker to join our Mental Health service in Tower Hamlets!

GBP 22,360 per annum plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more. This role is working 40 hours per week.

Cannon Street Road is a Mental Health Service. The main project is for individuals with mental health issues who require high -medium level support. Staff here also offer outreach support across: Ensign Street, for those with mental health issues requiring low level support who are able to live semi-independently; Glasshouse Fields, for low-medium mental health needs; and, for those with low level mental health needs who are able to live semi-independently.

Job Overview:
Successful candidates will be given the opportunity to join a busy, dynamic and engaging team working in Tower Hamlets. Support Workers enable people with particular needs to manage their tenancies and live independent lives of their choosing in the community and move towards greater independence by providing a flexible and individually tailored support package. The project has one high support building with 20 self contained flats, with additional communal space and a garden as well as two low support buildings with 19 self contained flats/bed-sits spread over two sites.

Key Accountabilities:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Providing support with daily living activities, including practical assistance to support customers to independent living e.g. budgeting, cooking, establishing a night time routine
- Supporting customers to maintain a healthy environment and where appropriate assisting them to clean their accommodation and maintain good personal hygiene
- Assisting in the recording and reporting of customer incidents
- Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
- Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Involving customers in the design, development and delivery of the service
- Encouraging and enabling tenants to pay their rent and avoid personal debt
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
- Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
- Being responsible for the handover of key information between shifts
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

Person Specification:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Skills, Knowledge and Experience:
Essential:
- Adept use of Microsoft programmes and an ability and willing to learn how to use new recording and reporting software

Desirable:
- Experience working in mental health
- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

Recruiting a Waking Night Support Worker to join our Homeslessness and Complex Needs Services in Hackney!

£20,124 per annum, working 36 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Hackney Road Abstinent Service delivers support in partnership with the local drug and alcohol agency as well as various external agencies. The aim of the service is to re-enable customers and support them to move on as part of a planned process dependent on them evidencing successful maintenance and compliance of planned scripting and abstinent stability using the Recovery Model. The service is a 35 bedded abstinence project which provides temporary accommodation to individuals who are currently abstaining from drug/alcohol use.

Job Overview:

Waking Night Support Workers will provide 'core' support to assist customers to develop the skills they require to meet their assessed needs and recovery goals. This will include providing support with the physical, domestic, emotional and social needs of the customers of the service. They will work with customers to manage their tenancies and live independent lives in the community. In particular Waking Night Support Workers will deliver site-based support, ensuring a safe and effective environment and be proactive in responding to emerging support needs and concerns

Key Responsibilities:

- Build supportive, trusting relationships with customers
- Participate in the support planning and risk management, as facilitated by the lead Support Worker
- Take on some 'co-key working' responsibilities for a caseload as required and conduct regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensure the service environment is positive, supportive and a place of safety and stability for customers including being proactive in supporting emerging needs, risks, incidents and visitor arrangements
- Arrange for support effective out-of-hours responses to serious matters of concern or incidents that require additional input to safely resolve. This will include communicating emerging needs or presenting issues clearly and articulately to appropriate services in order to gain an effective response as required
- Deliver all aspects of support to enable a customer to develop independent living skills as appropriate to the individual needs of the customer. This may include practical tasks that are essential for independent living such as handling mail and supporting phone calls. This may also include delivering personal and physical care, including but not limited to support with personal hygiene, meal preparation, medication management and personal finances as required
- Support customers to undertake domestic tasks, including practical assistance to ensure a high quality living environment that promotes customers' dignity, respect and allows customers to feel safe and welcome in their own home. In some cases, this will include hands on support to maintain customers' living standards, including enabling a clean, safe and homely environment.
- Enable customers to make full use of community and neighbourhood facilities by providing support and advice as required
- Report any observations relating to customers welfare
- Shift lead, ensuring effective coordination of staff time so that all planned service and customer activities are attended to during the course of the shift
- Adhere to all the policies and procedures of Look Ahead Housing & Care plus those specific to the project, including any statutory requirements
- Ensure Look Ahead Health and Safety policies are adhered to at all times and uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all other Look Ahead policies and procedures
- Maintain a good standard of records as required at the project under the direction of the Managers
- Participate in team meetings/reviews and the development of the service as required
- Engaging in Learning and Development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

For more information or to apply please visit our website.

Recruiting a Specialist Support Worker to join our Young Peoples Services in Acton!

£24,000 per annum, 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Horn Lane and Minster House is a specialist semi-independent living (SIL) service for young people in and leaving care aged 16-21 providing a mix of medium and high level of support to young people with a variety of complex needs. Horn Lane supports 14 young people and Minster House support 6 young people, who can be referred from any local authority. Both services are staffed 24/7 by a team of Support Workers and Night Support Workers.

Job Overview:

Specialist Support Workers are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. Specialist Support Workers provide information, including social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.

This role requires working across two of our specialist semi-independent living (SIL) services in Acton. Also requires working on a four week rolling rota of 11am-7pm: Week 1 Monday to Friday; Week 2 Tuesday to Saturday; Week 3 Monday to Friday; Week 4 Tuesday to Saturday.

Key Responsibilities:

- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Facilitating group workshops in all aspects of mental & health wellbeing and dynamics
- Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
- Conducting regular and specific key work sessions that are innovative and engaging in order to achieve goals and aspirations
- Co-work with the allocated support worker to incorporate support needs into the customers support planning and on on-going assessment to enable customer to progress in their recovery
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Provide support and access to relevant services to enable customers to continue their recovery and informed decision making
- Undertake support work in partnership with external stakeholders to compliment their interventions
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development and delivery of the service
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Being responsible for the handover of key information between shifts
- Provide structured support and guidance to other front line staff in their area of expertise
- To lead activities and offer a range of appropriate therapeutic and recovery focused interactions
- Adhering to all other Look Ahead's policies and procedures.
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

For more information or to apply please visit our website.

Recruiting Support Workers to join our Young Peoples Service in Ealing!

£22,360 per annum, 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Minster House is a specialist semi-independent living (SIL) service for young people in and leaving care aged 16-21 providing a high level of support to customers with a variety of complex needs. The service supports six young people and the referrals can be from any local authority.

Job Overview:

The service is staffed 24/7 by a team of Support Workers and Night Support Workers. Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

This role requires working on a 4 week rolling rota basis with combined shifts including early shifts 8.00am-16.00pm, late shifts 14:00pm-22:00pm and some weekend.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling customers to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/Bank Support Workers where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

For more information or to apply please visit our website.

Recruiting for a Waking Night Support Worker to join our Young Peoples Service in Hounslow!

GBP 22,928 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

The young people's service in Hounslow supports young people with medium to high and complex needs including looked after children, care leavers and teenage parents across 6 sites. Support is provided by support workers and specialist workers, aiming to achieve the very best outcomes including tenancy sustainment, ETE, enhancing life skills, managing mental health and emotional wellbeing and a successful move on from the service with greater independence, confidence and resilience.

Job Overview:

Waking Night Support Worker will work in line with person centred risk assessments; support plans and liaises with Support Workers to provide comprehensive handover and partnership working. They will be observant of changes in behaviour and presentations ensuring appropriate actions are taken to document and report changes in support needs of young people.
Waking Night Support Worker will be able to carry out all necessary health and safety actions including light cleaning tasks and work with in policies and procedures. Furthermore they will actively seek out ways to work with the team and stakeholders to improve the experience of young people in the service.
The role requires individuals to work on a rota pattern including weekend working.

Key Responsibilities:

- Ensure the welfare of customers providing emotional and practical support to customers who are in distress, in crisis or require medical assistance such as emergency first aid or the intervention of medical professionals
- Remain calm and professional when dealing with emergencies and incidents following the reporting procedures and completing the required paperwork
- Ability to work empathically and compassionately with customers who present with complex needs such as mental health, substance misuse, safeguarding and physical health support needs
- Ensure the safety and welfare of customers by implementing and monitoring the visitors' procedure, preventing unauthorised access to the service
- Conduct health and safety checks and patrols around the building and exterior reporting repairs and any Health and Safety issues
- To undertake patrols and security checks of the building and exterior, monitoring CCTV, addressing any antisocial behaviour and completing the relevant reports
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation
- Develop and maintain links with all key agencies and service providers in the local community
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Provide concise and clear handovers to the team highlighting any incidents or issues during the night and any follow up actions to be completed
- Adhere to Look Ahead's Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Provide day-to-day instruction/supervision of Assistant Support Workers/domestic staff/Personal Support Assistants where appropriate
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

Recruiting for a Support Workers to join our Homelessness and Complex Needs Service in Brent!

GBP 22,928 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

Brent Complex Needs supports 112 customers with varied and often multiple support needs including a history of offending, substance misuse and mental health. Customers are supported across four male and 2 mixed male and female sites which cover 24 hour and 9-5 office based site.

Job Overview:

To support customers to manage offending behaviour, minimise risk and promote independent living for when they are integrated back into the community

Key Responsibilities:

- Work proactively to manage the day to day running of the service
- Manage a caseload of customers delivering a person centred support and risk management plan to develop their independent living skills, sustain tenancy in preparation for move on into the community.
- Work closely with Probation services to help support and minimise offending risk to customer
- Work with your team to enhance the local culture within your service and promote best practice working
- Contribute to a positive service environment, ensuring the service is supportive and a place of safety and stability for customers.
- Support customers to undertake domestic tasks, including practical assistance to ensure a high quality living environment that promotes customers' dignity, respect and allows customers to feel safe and welcome in their own home
- Work with customers to promote social inclusion to promote independent living, encouraging customers to maximise their skills and choices
- Involve customers in the design, development and delivery of the service through co-production.
- Report and react to any observations relating to customers welfare
- Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community
- Shift lead, ensuring effective coordination of staff time so that all planned service and customer activities are attended to during the course of the shift
- Maintain a good standard of records as required at the project under the direction of the Managers.
- Engaging in learning and development activity to increase knowledge and skills
- Ensure Look Ahead Health and Safety policies and local protocols are adhered to at all times, to ensure the safety of the customers and premises including responding to maintenance, fire and health and safety issues
- Attend and participate in team meetings and managers meetings
- Competent use of relevant systems, company policies and frameworks
- Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements
- Carry out other duties commensurate with the designated role level, as may be deemed reasonable by Look Ahead including working at an alternative patch, if such a need arises

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, networks in local business community.
- Approachable and open behaviour.
- Enjoys working as part of a group or team.
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement.
- Has a practical and logical mind and is naturally well organised.
- Thrives on change and enjoys dynamic diverse environments with an ability to cope positively with challenging and diverse behaviour.
- Is highly motivated and a self-starter.
- Enjoys managing and motivating others.
- Is confident with high levels of self-esteem.
- Is respectful, articulate and sensitive in style of communication.
- Is passionate and enthusiastic about his/her career and job experiences.
- Is motivated towards excellence and improvement of personal performance with a can do attitude.

Recruiting for s Specialist Support Workers to join our Young Peoples Service in Tower Hamlets!

GBP 22,928 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

Campbell Road Young Peoples Service provides support to over 55 young people in Tower Hamlets with accommodation across 6 sites, dependent on the support needs of the individual. They may have a number of challenging and complex needs including Substance Misuse, Mental Health, Domestic Abuse, Gang Affiliation, Female Genital Mutilation, Sexual Exploitation and Learning Disabilities. The service works alongside Statutory Agencies to provide a holistic support package for our customers.

Job Overview:

Specialist Support Workers within Look Ahead are required to have either an extra dimension of experience or a higher qualification level as determined relevant for the particular post. You will hold a caseload of 5-6 customers in crisis with a view to stabilising their situations. Support Workers will then help customers to maximise their skills and choices and work towards independent living. Specialist Support Workers provide information, social inclusion and vocational opportunities to support people to recover and stay well; exercise choice and control in their care and lives; and participate on an equal footing in the community. Support is also provided to develop a model of re-enablement towards self-advocacy, self-management and empowerment, incorporating the principles and practice of recovery, co-production and peer support.
We are looking for a candidate that is resilient and able to confidently mange a complex caseload. In addition they would provide support and training to the team and management support to the Contract Manager and Team leader to ensure a smooth running of the service.

Key Responsibilities:

- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Carrying out holistic assessments of new customers which incorporate relevant statutory referral information
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Create support plans for providing appropriate services based on on-going assessment and reflecting the services and resources available to enable customer to progress in their recovery
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Provide support and access to relevant services to enable customers to continue their recovery and empower customers to self-manage their medication regimes through individual re-enablement programmes and informed decision making
- Undertake support work in partnership with external stakeholders to compliment their interventions
- Developing productive relationships with partner organisations to improve service outcomes
- Demonstrate strong commitment to the functioning of the staff team and to support colleagues in providing a high level of service and safety to customers
- Involving customers in the design, development and delivery of the service
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc.
- Being responsible for the handover of key information between shifts
- Provide structured support and guidance to other front line staff in their area of expertise
- To lead groups and activities - offering a range of appropriate therapeutic and recovery focused interactions and activities
- Adhering to all other Look Ahead's policies and procedures. Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Recruiting for 2 x Support Workers to join our Young Peoples Service in Tower Hamlets!

GBP 22,360 per annum, 40 hours per week, plus 25 days Annual Leave, Pension Scheme, staff discounts, healthcare and more.

Campbell Road Young Peoples Service provides support to over 55 young people in Tower Hamlets with accommodation across 6 sites, dependent on the support needs of the individual. They may have a number of challenging and complex needs including Substance Misuse, Mental Health, Domestic Abuse, Gang Affiliation, Female Genital Mutilation, Sexual Exploitation and Learning Disabilities. The service works alongside Statutory Agencies to provide a holistic support package for our customers.

Job Overview:

Support Workers will provide support to customers to help them develop the life skills they require to meet the assessed needs of the customers of the service. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.

Key Responsibilities:

- Building supportive, trusting relationships with customers
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Supporting key customers to set personalised goals in the form of a Support Plan
- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Proactively manage risk and safety both in and outside of their physical living environment
- Providing support with daily living activities, including practical assistance where skills are not yet developed, to ensure that customers enjoy a high quality of accommodation
- Proactive development of links with local statutory and voluntary organisations to provide a range of engagement opportunities for customers in the community
- Involving customers in the design, development and delivery of the service
- Empowering customers to ensure they receive the service and benefits they are entitled to
- Encouraging and enabling tenants to pay their rent and ensure that rent accounts are managed effectively
- Ensuring Look Ahead Health and Safety policies are adhered to at all time and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhering to all other Look Ahead's policies and procedures
- Engaging in learning and development activity to increase knowledge and skills
- Day to day instruction/ supervision of Assistant Support Workers/domestic staff/ Personal Support Assistants where appropriate
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/ Manager

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Person Specification:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours