Macmillan Cancer Support jobs

Relationship Fundraising Manager – North Scotland

Permanent and full time (34.5 hours per week), we are open to a conversation about how you work these hours
Location - Home-based in North Scotland
Salary Range - £29,000 to £33,000 + car allowance + benefits

Do you have a track record of building lasting relationships? Are you engaging and passionate about delivering results? Do you have skills to drive income now and increase lifetime values? If you’re keen to use your experience and skills to inspire more people to give to Macmillan and would like to join in our ambition to be the sector leading relationship fundraising team, read on.

About the role

As a member of the relationship fundraising area team covering North and East Scotland, you will be expected to deliver personalised stewardship across Macmillan’s fundraising portfolio, working together, to deliver against financial and non-financial key performance indicators in what can be a fast-paced environment. You will understand your supporters’ motivations and help them get involved with, and support Macmillan in the way that appeals to them. All while ensuring you offer appropriate levels of communication; fundraising guidance; suitably recognise their contribution; and demonstrate the impact of their support for people affected by cancer.

About you

We are looking for someone with excellent account management experience who is skilled in building rapport and developing relationships with a variety of different individuals, organisations, and groups simultaneously. You will place our supporters at the heart of everything you do by cultivating and stewarding relationships to deliver a first-class experience.

You will also have robust planning and organisational skills and be able to multi-task to achieve deadlines. Success in this role demands a proactive, hands on approach to deliver shared targets for the area and territory, as well as individual targets for your personal portfolio of supporters, which will include our loyal Macmillan volunteer fundraising groups spread across the whole area. Key performance indicators will include conversion rates, retention results, and average values.

In addition, you will have strong written and oral communication and influencing skills to enable you to engage, inspire and deliver key messages. Plus, experience of working collaboratively with both internal and external stakeholders.

This role is home-based with mobile working. Your home-base should be in the north of mainland Scotland to enable you to easily meet some supporters face to face periodically. There will be a requirement for regular travel in Scotland, and perhaps other parts of the UK on occasion. You must have a full UK driving licence at the time of application and, as a car allowance is provided with the role, you should also have access to your own vehicle.

Further details

There will also be a requirement for flexible and some unsocial and out of hours working to support occasional evening and weekend activity and you will be compensated for this with time off in lieu.

We commit to actively developing you and our benefits include private medical insurance, life insurance, pension, generous leave, and interest free loans for season tickets and gym membership.

About us

We help millions of people with cancer across the UK live life as fully as they can through physical, emotional and financial support.

Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to be their best self at work.

We welcome applications from everyone who meets the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another ethnic minority background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy, along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.

So we can support you to be your best during the application or interview process, please contact Macmillan People Services Team for advice and recruitment adjustments. In your application, please feel free to note which pronouns you use (for example, she/her/hers, he/him/his, they/them/theirs).

Recruitment process

Applications close at midnight on Monday 18 July 2022. First stage interviews are planned for Thursday 28 July (virtual over Microsoft Teams). For those successful at the first stage, there will also be a second interview on Thursday 4 August (also virtual).

In order to ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

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Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest talent pool, reflecting the diverse range of people we support.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact the Macmillan People Services Team.

Financial Services Agent 
Permanent
Full time (34.5 hours)
Home-based
Salary Range: £23,500-£30,500

Do you have experience in providing financial services or financial guidance?

Do you pride yourself on delivering exceptional customer care and high-quality information through a variety of communication channels?

Does your compassion, determination, and resilience shine through when supporting customers in a time of great need? 

If so, we would love to hear from you! 

About the Role

Now more than ever, people living with cancer are contacting our support line for financial guidance, so to meet this need we are expanding our wonderful team. 

People diagnosed with cancer often experience an adverse financial impact. We are working with major financial providers to deliver a fairer deal for people with cancer to include a UK-wide rollout of free and impartial financial guidance via phone, and online channels.

You’ll provide confidential, tailored information and guidance on budgeting and financial planning, pensions, mortgages, insurance, tax, savings and borrowing – not selling or recommending specific products, but supporting people affected by cancer in making more informed decisions about their finances.

We will offer you the opportunity to develop your knowledge and give you experience in an environment where you will become an expert in guiding people living with and affected by cancer. This will enable you to build on your existing skills, and you will gain valuable experience from working in a growing and exciting area.

About You

We are looking for experienced Financial Guides who can demonstrate highly developed listening, communication, and interpersonal skills necessary to handle emotional and complex situations in a way which always balances empathy with professionalism.

To do this role you will have:

• Recent experience of providing up-to-date and accurate Financial Services or Guidance to the public
• Sound knowledge and understanding of financial issues affecting people affected by cancer
• Understanding of the financial sector and its regulatory environment
• Contact centre experience
• Excellent communication skills, both written and verbal
• Experience using the Microsoft Office suite of applications

Alongside having excellent technical knowledge, you will have a flexible approach to work. This will support our service as it enables us to meet the needs of more people affected by cancer.

About Us

We help millions of people with cancer across the UK live life as fully as they can through physical, emotional, and financial support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Together, we do whatever it takes for people living with cancer; with heart, with strength and with ambition.

We strongly encourage people of different age groups, ethnically diverse backgrounds, religions, beliefs or no faith, and who identify as lesbian, gay, bisexual, transgender, non-binary people, veterans, parents, and individuals with disabilities to apply. Macmillan is an employer who welcomes everyone to our team to join us and fulfill their potential with us. If you need reasonable workplace adjustments at any point in the application or interview process, please let us know. In your application, please feel free to note which pronouns you use (for example, she/her/hers, he/him/his, they/them/theirs). 

We want every individual to feel empowered to bring their best to work, and that’s why we offer flexibility in our working locations, working hours and benefits so we can support you in your life and your career.

Working Hours

You will work an average of 34.5 hours per week on a shift system basis. The service operates Monday-Sunday, between 08:00-18:00.

Recruitment Process

The application deadline is July 3rd, 2022 at midnight. Please submit your application as soon as possible, as we reserve the right to change the closing date of our vacancies.

Successful candidates will be invited to a virtual group assessment centre w/c July 4th, 2022 via MS Teams.

Successful candidates will then be invited to a virtual interview w/c July 11th, 2022 via MS Teams.

The expected start date for this role is August 2022.

In order to ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

Welfare Benefits Development Manager
Fixed Term Contract/Secondment (24 months) 
Full time [34.5 hours] we are open to a conversation about how you work these hours
Home-based 
Salary Range - 44-49k – plus car allowance if applicable

The cost of a cancer diagnosis adds an additional £1000 (on average) a month on top of a person living with cancer's (PLWC) outgoings. We at Macmillan Cancer Support are in partnership with 88 and growing community partners who deliver specialist support to PLWC. We are looking for an experienced person, who knows the complexities of the Welfare Benefits system and is able to spread great practice across the UK.

We are striving to do everything we can to ensure that our workforce is representative of the people we support, and those who support us. We advocate for being an inclusive organisation, where everyone can feel that they belong and where there are no barriers to success. 

We want every individual to feel empowered to bring their best to work, and that’s why we offer flexibility in our working locations, working hours and benefits so we can support you in your life and your career, and we welcome a conversation about how these options can best support you.

We offer a range of flexible working patterns, such as compressed hours, e.g. 34.5 hours in 4 days instead of 5, flexibility to work earlier or later around our core working hours of 10am-4pm and more options. 

About the role

You will be supporting a network of well established partnership teams across the UK who will be your key relationship, you will be the beacon of knowledge on welfare benefits support and structure.

This is a hybrid role that will be well  resourced to provide support on the phone, teams and face to face.

About you
Experience of the Welfare Benefits system is a must, and we are also looking for a person who can coach others to understand the system and referral pathways. Knowledge is key, but relationship building experience is also a must.

About us
We help millions of people with cancer across the UK live life as fully as they can through physical, emotional and financial support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. Together, we do whatever it takes for people living with cancer; with heart, with strength and with ambition.

Recruitment Process

The application deadline is 10th July 2022. 

In order to ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

Marketing Executive: National Marketing - Cancer Support
Permanent

Are you an exceptional marketing professional who can help us develop and deliver successful marketing campaigns to market our services to people living with cancer?

National Marketing Cancer Support get people living with cancer to the great support that Macmillan offers.  And there has never been a time as urgent as now to get people the support they need. 

This is an amazing opportunity to apply your marketing skills across innovative and critical marketing products for Macmillan, supporting people living with cancer at the times where they need us most. In your role, you will be responsible for developing, testing, delivering and evaluating campaigns to support the overarching product marketing strategies of the Senior Marketing Manager.

You will have demonstrable experience of developing and managing multi-channel marketing campaigns, both offline and online. You will be managing the day to day relationships with external agencies and suppliers, whilst also building collaborative internal relationships with stakeholders, all of which require excellent relationship building skills.

You will be detail focused, with experience in testing, monitoring, forecasting and reporting on campaign performance to inform decisions across campaigns to drive maximum value for Macmillan. You will have excellent knowledge of email marketing and you will also need to demonstrate very good written skills. 

If you are you looking for your next step in your marketing career this could be it. If you are an energetic direct marketer and someone who works well under pressure we would love to hear from you. This is a great opportunity to build sector leading marketing experiences in a competitive market with a brilliant, collaborative team around you. We look forward to welcoming you.

Macmillan commit to actively developing you within the role and offer benefits including health insurance, life assurance, pension, childcare vouchers, generous leave, and interest free loans for season ticket and gym membership.

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Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies.

We aim to encourage a culture where people can be themselves and be valued for their strengths. We seek to attract and employ the best people from the widest talent pool, reflecting the diverse range of people we support.

We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact the Macmillan People Services Team.

National Professional Engagement Manager
Permanent
Full time (34.5 hours) - We are open to a conversation about how you work these hours. The role is home-based and frequent travel across the UK is required (we anticipate this to be approximately 1-2 days per week but could be more as the role develops. Successful candidate will receive car allowance.
Salary: £56,500 – 62,500 (London) or £53,000 – 59,000 (National) 

Are you a values-led leader who is passionate about continuous quality improvement and the difference it can make to people living with cancer? Are you able to influence and work through teams to ensure that continuous quality improvement is truly at the heart of our professional offer and that Macmillan Professionals are supported to deliver high quality Macmillan experiences for people living with cancer?

If so, this could be the role for you!

We are striving to do everything that we can to ensure that our 11,000 valued Macmillan Professionals receive the absolute best professional engagement offer to support them to support people living with cancer they care for. 

We want our professional engagement offer to be best in class and ensure that our Macmillan Professionals are supported by our UK Partnership colleagues to deliver the best possible services for people living with cancer.

About the role
This is an exciting new role supporting the Head of Professional Engagement to deliver the ambitious and dynamic professional engagement strategy across the organisation. As well as supporting the delivery of all five pillars of the strategy the successful candidate will have a particular responsibility for our quality improvement pillar.

The successful candidate will work with our UK Geographic teams to ensure that they feel inspired, empowered and confident to support external professionals and partners to deliver high quality continuous improvement activities.

The role holder will also support the Head of Professional Engagement and other key stakeholders in the development, co creation and implementation of a Macmillan Quality Standard that enables professionals and partners to evidence the quality of their Macmillan service.

About you
You will have exceptional quality and continuous improvement skills and bring extensive experience of leading change and developing teams and services.

You will have a deep commitment to our purpose of improving the lives of people living with cancer through our Macmillan Professionals. You will be an inspiring collaborator, be able to work in a matrix environment and communicate and influence to deliver our quality improvement aspirations.

You will understand the complex environments in which our Macmillan Professionals operate and understand the issues and challenges that they face. You will contribute to the advancement of our strategic aims through equipping teams to deliver high quality professional engagement interventions.

It will be a major asset if applicants have extensive experience of delivering quality improvement agendas across health and social care systems.

We are striving to build a more diverse representational organisation, and we have noted that we are under-represented when it comes to those that identify as disabled, have an impairment or health condition and also those who identify as Black, Asian or another minority ethnic group. We are also under represented with those who identify as LGBTQ+.

We welcome applications from everyone who meets the criteria, but would also strongly encourage applications from individuals from groups where we are currently under-represented to help us move forward in achieving our aim of building a more diverse organisation so that we can better serve all People Living with Cancer. We have in place an Equity, Diversity and Inclusion Strategy and we have Organisational Values (see attached) which promote fairness and belonging for all. We also have a successful internal employee representation body; Our Voice and also 8 Employee Network groups to help us achieve a more engaged and inclusive organisation for all our people.

You will need a full UK Drivers licence and access to your own vehicle to undertake the role.

About us
At Macmillan, we support millions of people living with cancer in the UK to live life as fully as they can by providing emotional, practical and financial support. Our values are at the heart of who we are and everything we do. We commit to actively developing you and our benefits include private medical insurance, life assurance, pension, generous leave, interest free loans for season tickets and gym memberships and much more.

We want to create a workforce that is representative of the people we support, and who support us. We advocate for being an inclusive organisation, where everyone can feel that they belong and where there are no barriers to success. 

We want every individual to feel empowered to bring their best to work, and that’s why we offer flexibility in our working locations, working hours and benefits so we can support you in your life and your career, and we welcome a conversation about how these options can best support you.

We offer a range of flexible working patterns, such as compressed hours, e.g. 34.5 hours in 4 days instead of 5, flexibility to work earlier or later around our core working hours of 10am-4pm and more options. 

Recruitment Process 
In order to ensure fairness and consistency to select the best candidate for this role, all of our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

Applications close at 23:59pm on Sunday 10th July 2022

For any support during the application or interview process please do speak to People Services where we are able to offer advice and/or recruitment adjustments.

Strategic Professional Engagement Manager
Permanent
Full time (34.5 hours) or Part time opportunities as per region below. 
Salary: £56,500 – 62,500 (London) or £53,000 – 59,000 (National)

We welcome a conversation with you about the flexible working options available at Macmillan. Home-based with frequent travel across the Geographic location in which the role is based and across the UK. You must either live in or live close to the geography that you are applying for as frequent travel is required. We anticipate this to be approximately 3 days per week. Successful candidates will receive a car allowance.

Geographic locations are:
Scotland and Northern Ireland (Full time)
North & North West England (Full time)
Midlands (Full Time)
London and South East (Full time)
South West (3 days)
Wales (3 days)

Are you an inspiring values led leader who is passionate about delivering and developing dynamic networks, best practice forums and communities of practice so that our Macmillan Professionals are supported to deliver high quality Macmillan experiences for people living with cancer? Do you have experience of bringing teams together and fostering a culture of change and continuous improvement?

If so, this could be the role for you!

We are striving to do everything that we can to ensure that our 11,000 valued Macmillan Professionals receive the absolute best professional engagement offer to support them to support the people living with cancer they care for.

We want our professional engagement offer to be best in class and to ensure that our Macmillan Professionals are engaged champions and have opportunities to develop in dynamic ways through forward-thinking communities, networks, and best practice forums.

About the role
This is an exciting new role that will join the Geographic Senior Leadership Team to support the advancement of the dynamic professional engagement strategy and the priorities of the geography.

Macmillan Professionals are central to our organisational and geographic aims. They provide vital information, emotional support, and personalised care and as we seek to deliver more for people living with cancer in increasingly challenging times, working through our professionals and partners in the most effective and impactful way is essential.

The post-holder will create and deliver communities of practice, professional forums, peer support activities and best practice events across a geographical area by working collaboratively with the Senior Geographical Leadership team, Head of Professional Engagement and Head of Professional Development and Knowledge. They will determine local priorities and identify audiences in collaboration with the geographical senior leadership team.

These dynamic communities will be a catalyst for change, creativity and best practice and will leave participants inspired, confident and supported to deliver the absolute best person-centred care for people living with cancer.

About you
You will have exceptional people and leadership skills and bring a wealth of experience of leading change, facilitation, continuous quality improvement and co-creation.

You will have a deep commitment to our purpose of improving the lives of people living with cancer through our Macmillan Professionals. You will be an inspiring collaborator, be able to work in a matrix environment and communicate and influence to deliver our quality improvement aspirations and our person-centred care agendas through multiple professionals, teams, and systems.

You will understand the complex environments in which our Macmillan Professionals operate and understand the issues and challenges that they face.

It would be a major asset if applicants brought a strong understanding of the health and social care landscape from a similar background.

We are striving to build a more diverse representational organisation, and we have noted that we are under-represented when it comes to those that identify as disabled, have an impairment or health condition and also those who identify as Black, Asian or another minority ethnic group. We are also under represented with those who identify as LGBTQ+.

We welcome applications from everyone who meets the criteria, but would also strongly encourage applications from individuals from groups where we are currently under-represented to help us move forward in achieving our aim of building a more diverse organisation so that we can better serve all People Living with Cancer. We have in place an Equity, Diversity and Inclusion Strategy and we have Organisational Values (see attached) which promote fairness and belonging for all. We also have a successful internal employee representation body; Our Voice and also 8 Employee Network groups to help us achieve a more engaged and inclusive organisation for all our people.

You must hold a UK drivers' licence to undertake this role and have access to your own vehicle.

About us
At Macmillan, we support millions of people living with cancer in the UK to live life as fully as they can by providing emotional, practical, and financial support. Our values are at the heart of who we are and everything we do. We commit to actively developing you and our benefits include private medical insurance, life assurance, pension, generous leave, interest free loans for season tickets and gym memberships and much more.

We want to create a workforce that is representative of the people we support, and who support us. We advocate for being an inclusive organisation, where everyone can feel that. We offer flexibility in our working locations, working hours and benefits so we can support you in your life and your career, and we welcome a conversation about how these options can best support you.

We offer a range of flexible working patterns, such as compressed hours, e.g., 34.5 hours in 4 days instead of 5, flexibility to work earlier or later around our core working hours of 10am-4pm and more options. 

Recruitment Process 
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s experience.

Applications close at 23:59pm on Sunday 10th July 2022

For any support during the application or interview process please do speak to People Services where we are able to offer advice and/or recruitment adjustments.