Citizens Advice Rural Cambs

Who we are

Citizens Advice Rural Cambs (CARC) is a local charity based across the Huntingdonshire and Fenland areas of Cambridgeshire. We provide free independent, confidential and impartial advice to help people solve the problems they face (including debt, benefits, housing, and employment) and improve the policies and practices that affect peoples’ lives. In 2024-2025, we helped just under 7,500 local people with just under 51,000 issues, an overall outcome for our clients being an income gain in the region of £5.4M and debts written off in the region of £485k

Our culture and values

Our service gives people the knowledge and confidence they need to find their way forward, whoever they are and whatever their problems.  In order to do this we deliver this information and advice to our clients through multiple channels including email, telephone, face to face and web chat. 

Our offices in Huntingdon, Wisbech and outreach services in Ramsey, St Neots, St Ives, Chatteris, March, and Whittlesey, are run by our dedicated paid staff and volunteers, providing face-to-face drop in sessions and appointments.  We have a dedicated Digital Contact Centre providing access to our digital service through telephone, email and webchat.  Advice is also available via our bespoke website and the National Citizens Advice public website.

We have a rigorous and quality assured training programme in place for our volunteer assessors/advisers. Citizens Advice has a comprehensive in-house adviser training system that is recognised as the gold-standard for training lay advisers, and recently recognised by the Open College Network. 

Through specific project funding we are also able provide specialist advice and support to our clients e.g Debt, Income Maximisation, Energy Advice, through our face-to-face and telephone service.  Staff employed through these projects all work to individually tailored continual professional development plans covering core requirements for their job,  training needs, feedback and areas for development. 

Equality, diversity and inclusion policy

Citizens Advice Rural Cambs is proud to champion inclusion and welcomes applications from all backgrounds and communities.  We are Disability Confident Committed