About us
Who we are
Our vision is to make a positive difference by supporting people in the fire community when they are in need. We will work with them to enhance their quality of life and change things for the better.
Whether injured, ill or in need of psychological support to come to terms with the life and death situations they face on a daily basis, we exist to support the everyday heroes of the UK fire community.
Ensuring you get the right support, delivered to you in the right way and at the right time. This is the corner stone on which our support philosophy is based.
We do all we can to support every member of the UK’s fire family. By providing easy access to proactive health and wellbeing information and lifestyle advice, specific to the fire community, we want to help our community to live well throughout their lives. But, when something goes wrong and a need arises, we are always there too.
From our innovative, centre-based residential programmes, to a whole of host of digital solutions, we do all we can to give our beneficiaries the physical and psychological support they need, wherever they are in the UK. Furthermore, our Welfare Services and community-based teams, provide support to individuals and families at home and in their local communities, helping them through life’s tough times.
Our culture and values
Our aim is for all of us to be engaged with both our work and our Charity, and to enable and empower each of us to contribute to supporting the fire family to always be at their best. Working with our values and behaviours in mind, we will create a great experience at work for everyone. Our values reflect who we are and how we do things. We all have a personal responsibility to remain credible, genuine and consistent with our values. By modelling them we can influence others to demonstrate them too. Our values will be reflected in all our working practices and interactions, and in how we recruit and develop our people.
Equality, diversity and inclusion policy
For our people and culture to thrive, we appreciate the positive impact having a diverse range of people from various backgrounds and life experiences brings. In the UK, the Equality Act 2010 places a duty to not discriminate based on the nine protected characteristics (age, disability, sex, sexual orientation, gender reassignment, race, religion or belief, pregnancy and maternity leave, marriage and civil partnership). We will take this a step further and consider intersectionality, ensuring people can be their best self.





