Newent Association for the Disabled Jobs

About us

Who we are

Trudie Sheppard, herself disabled, raised the money for our day centre, Sheppard House, where 35 staff and 50 volunteers offer day care services. NAD is one of the largest employers in Newent. It gained Investors in People status in 2003 and the Queen’s Award for Voluntary Service in 2006. NAD also provides a community transport service with ten buses which provide a Dial A Ride service and which have public transport contracts with local authorities and schools. NAD runs a charity shop and other facilities in the Shambles in Newent. MISSION STATEMENT The aim of the organisation is to relieve and improve the condition of life of any disabled person, the elderly, and any similarly disadvantaged person within Newent and the surrounding area by the provision of services and facilities. In pursuing this aim we shall base our actions on the following principles. Equality and diversity: we believe in equality of treatment of clients and staff and diversity in being prepared to adapt our resources to the needs of divers clients and staff. Health and safety: we hold the safety and well being of clients, staff and visitors to be paramount in our operations. Responsiveness: we aim to maintain our reputation as a provider of high quality care, an innovator and a partner by • Having a strategy for working with clients which is based on their social context and which includes clearly defined objectives. • Taking action to ensure that our aims and approaches are communicated to appropriate stakeholders. • Managing our staff and resources to ensure that we have the scale and quality we need to meet clients’ expectations. We also take action to ensure that stakeholders know what services we can offer. • Managing stakeholders’ enquiries in order to understand their needs and identify the right solutions. • Delivering care solutions through clear communication and the adaptative management of progress and emerging issues. • Relating to clients and their supporters by seeking their feedback on our provision. • Comprehensively measuring and achieving satisfaction and impact for the clients we serve. • Reviewing our performance in serving all stakeholders and proving our expertise in identifying and pursuing opportunities for improvement , innovation and learning. • Forming partnerships with stakeholders to improve our provision. The required outcomes of the above are that all stakeholders - understand our services and our capacity to satisfy their needs - work with us in partnerships which add value to our provision of services to our clients.

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