Off The Record Twickenham

Who we are

Off the Record Twickenham (OTR) provides counselling, supported information and sexual health services to young people aged 11 to 24 who live, work and study in the borough of Richmond upon Thames. 

Over the last twenty-three years, OTR has supported over 20,000 young people, helping them to overcome their difficulties, develop resilience, and experience improved mental health and well-being. 

We provide the only dedicated walk-in counselling and information service for young people in this borough. OTR sees around 1,000 new young people every year, suggesting that of all the young people aged 11-24 who grow up in the borough, one in three visit its service at some point. OTR is entirely dependent on local funding and support to achieve its aims.

Our culture and values

OTR Twickenham adopts the following principles:

• Being young people-centred and valuing their contribution in all aspects of service development and delivery
• To provide a personal, responsive and inclusive service
• Prioritise safe, effective and professional ways of working
• A friendly and informal approach valuing honesty, flexibility, integrity, and well-being
• Championing the welfare of young people with a non-judgemental and empathic approach

Equality, diversity and inclusion policy

Off The Record Twickenham is an Equal Opportunities employer. We welcome applications from people of all backgrounds and lived experiences. We believe our work is stronger when our team reflects the diversity of the young people we support, and we are committed to creating an inclusive, supportive environment where everyone can thrive.