Trauma Recovery CIC

Who we are

Trauma Recovery CIC is a female founded not-for-profit Community Interest Company dedicated to providing vital support services for victims and survivors of trauma. Founded in 2020, our mission is to build a safe, supportive, accessible, and sustainable service for the community.

Trauma Recovery CIC is an organisational member of the National Counselling and Psychotherapy Society and we integrate the NCPS ethical framework into our ethos. We have won awards for commitment to the community, our innovative services and our commitment to our team and accreditation by the disability confident scheme and recognition as a ‘Real Living Wage Employer’.

Ethical behaviour is integral to Trauma Recovery CIC, along with corporate governance and accountability to our partners and stakeholders.

Many of our team members have lived experience of trauma and as an organisation we strive to embrace and learn from the lived experience of others. In 2023 this was recognised nationally, when we were awarded Gold Status from the National Lived Experience Charter.

Our culture and values

Honesty: We work openly and honestly with our stakeholders - partners, clients and team members included. Honesty is necessary to build trust which is integral to Trauma Recovery CIC.

Accountability: All stakeholders are encouraged to be accountable for their choices, actions and behaviour. Being accountable for oneself reduces blame and increases transparency, allowing a culture of support and openness and fostering personal, professional and organisational growth.

Respect: Unconditional Positive Regard is at the heart of person-centred, individual support. Respect at Trauma Recovery CIC means that everyone is accepted for who they are and given space to be from a place of non-judgment.

Giving back: Many of those who work with Trauma Recovery CIC have had lived experience of trauma. We create and support an environment where lived experience is seen as positive thus reducing stigma and supporting lifelong recovery.

Equality, diversity and inclusion policy

We take a deliberate, trauma‑informed approach to ensuring fairness and opposing discrimination across our workforce. As an organisation working primarily with survivors of sexual, domestic and/or relational trauma, we recognise that our internal culture must model the same principles of dignity, safety, and equity that underpin our frontline work. Our policies set clear expectations for respectful conduct, equal treatment, and zero tolerance for discrimination, harassment, or victimisation. These standards apply across recruitment, induction, supervision, development, and progression.

We value the individuality and lived experience each team member brings, and we work to create a psychologically safe environment where people feel able to share what they need to work well and feel well with both colleagues and leadership.

Leadership team members are trained in trauma‑informed leadership practices, enabling them to hold supportive conversations, make reasonable adjustments, and respond sensitively to the diverse needs of staff, including those with lived experience of trauma.

To maintain fairness, we use transparent and consistent processes for hiring, pay, and progression, and we regularly review workforce data to identify and address any disparities.

All team members receive training on equality, inclusion, unconscious bias, and the specific forms of discrimination that intersect with sexual violence, such as racism, ableism, homophobia, transphobia, and misogyny. This shared understanding strengthens our ability to challenge discrimination both internally and in the wider systems survivors navigate.

We provide clear, confidential routes for raising concerns, including safeguarding‑aligned reporting pathways, and we act promptly and proportionately when issues arise.

We encourage reflective practice with time being set aside daily for both individual and team reflection so that learning is embedded, not just compliance.

Through these combined commitments—robust policies, trauma‑informed leadership, transparent processes, and strong accountability—we ensure fairness is embedded in our organisation and discrimination is actively challenged, enabling our team to model the values we expect in our support for survivors.