WSUP - Woolwich Service Users Project

Who we are

Everyone deserves to be treated with dignity whatever their situation. Woolwich Service Users Project (WSUP) is a grassroots charity that provides practical and emotional support to those seeking help in our community. 

We support people who are going through, or are at risk of, poverty, homelessness, addiction and any other life challenges. We offer essential services including a warm, safe drop-in centre where people in need can access hot meals, showers, haircuts, a laundry service and a clothing bank. We are a non-judgmental environment and our doors are open to everyone in our community who needs us.  

We partner with external organisations to provide advice and support sessions for our guests (service users). These services include help with healthcare, housing, employment, skills training, addiction, debt and legal issues. We also run a range of wellbeing activities, including yoga and meditation, to enhance our guests’ health and quality of life. 

We want our guests to feel part of a community that values and cares for them, and supports them to create a better future. 

Our culture and values

9 CORNERSTONES OF WSUP - OUR VALUES:

1.      No judgment. We welcome every person with openness and without stigma or prejudice.

2.      Inclusion. We create a space where everyone belongs, regardless of their race, gender, faith or cultural background.

3.      Dignity. We treat every individual with respect, compassion, and humanity.

4.      Radical Listening. We listen deeply, honouring each person’s voice and experience.

5.      Empathy. We meet people where they are, seeking to understand their needs and emotions.

6.      Kindness. We provide practical, meaningful support through kindness.

7.      Professionalism. We act with integrity, reliability, accountability and care in all that we do.

8.      Solidarity. We stand alongside people experiencing homelessness.  

9.      Advocacy. We advocate for change and work with trusted partners to transform the policies, systems, and perceptions that contribute to homelessness.

Equality, diversity and inclusion policy

At WSUP, we are committed to promoting equality, diversity, and inclusion in all aspects of our work. We believe that every individual has the right to be treated fairly, with dignity and respect, regardless of their background or personal characteristics. Furthermore, we recognise and value the unique insights of those with lived experience and aim to embed their contributions in the design and delivery of our services.

• Equality: Ensuring everyone has equal access to opportunities and resources.

• Diversity: Valuing and respecting the differences between individuals, including but not limited to race, gender, age, disability, religion, sexual orientation, and socioeconomic background.

• Inclusion: Creating an environment where everyone feels valued, respected, and able to contribute to the charity’s mission.

• Lived Experience: Actively valuing the insights and expertise of those with lived experience, ensuring their voices are central to our work through co-production approaches