Age UK Sutton

Who we are

Age UK Sutton (AUKS) is an independent, local charity with a turnover of around £1.3m. The charity is a brand partner of Age UK, and as such benefits from membership of a network of similar small and medium sized independent charities across the UK, whilst being able to maintain a focus on local issues in the London Borough of Sutton.  

The charity delivers a mixture of ‘on demand’ services, commissioned services, social and community activities, and is increasingly involved in local influencing and strategy. Age UK Sutton is the lead partner for the older people’s strand of the Sutton Plan, the local plan to develop services and improve life for all residents in Sutton. The charity works extensively in partnership with a wide range of other local charities, community groups, and statutory bodies including the NHS and the Council.  

We are a small charity with just around 30 staff, some part-time, and a cohort of over 50 further workers delivering variable hours in our ‘Help at Home’ support services. The charity also has a cohort of 70 volunteers.  

Age UK Sutton enjoys an open and participative working environment. We work to our core values of being supportive, professional and person centred. These are reflected in the way we work with older people, with each other and with our partners. A key element of all roles is to develop and maintain the organisation’s working ethos and culture.  

Age UK Sutton strives to provide a supportive working environment for all staff and volunteers in order that they can develop personally and professionally and acquire new skills. We are a flexible employer and pride ourselves on being a family and carer friendly workplace.

Our culture and values

Our values live at the heart of Age UK Sutton, forming part of our culture, shaping who we are as an organisation, and how we work as staff and volunteers of Age UK Sutton.

We are compassionate: This is the care we have for older people, each other, and the community. It is the kindness and understanding we have for ourselves and for one another that guides how we work.

We are generous: This is the willing way we share our time, skills, knowledge and experience, and the way we support each other as we work to make Sutton a more age-friendly place.

We are honest: This is the transparency we practice as an organisation, and the openness we have with one another. It is the truth we speak about issues that matter to us as individuals and as an organisation, even when it is challenging.

We are resourceful: This represents the creative, proactive way we work. We take the initiative, we seize opportunities, and we make the most of our funds, skills, knowledge, and experience to achieve our organisational and personal goals.

We are respectful: This is the consideration we have for one another as individuals with our own beliefs, culture, values, and feelings. It is understanding this wealth of diversity, to create a space of acceptance where people can be themselves.

We are united: This is our understanding that we are united by a common purpose, and how we pull together in the same direction and how we collaborate with others, nurturing connections to bring people together in making Sutton an age-friendly place for all.

We are local: As an independent local charity, our strength lies in our deep connection to the community we serve. Unlike larger, national organisations, we are rooted in local knowledge, relationships, and trust. We understand the unique challenges faced by people in our area because we live and work alongside them. This closeness enables us to respond quickly and flexibly to emerging needs, tailoring our support to what will have the greatest impact. Being local also means that every pound raised stays within the community, directly benefiting those who need it most.

Equality, diversity and inclusion policy

We recognise that everyone is unique and may have particular needs during the recruitment process. Therefore if there is anything you would like to discuss in relation to that process, please contact us. 

We welcome applications from all sections of the community and especially from under-represented groups. 

We strive to make our recruitment process fully accessible to all applicants, including those with a disability, long term condition or anyone who may otherwise require additional support or reasonable adjustments. 

This includes support for applicants: 

• with visual impairment with assistive technology and alternative print 
• who are deaf or hard of hearing with interpreters, technology solutions and interview questions in writing 
• with conditions that affect mobility and dexterity with an accessible building 
• with neurodiversity, such as Asperger's Syndrome and dyslexia, as well as mental health, with tailored support 

The list is not exhaustive and we welcome the opportunity to discuss your specific needs with you. If our application requirements are not accessible to you please contact us to discuss alternative ways of applying for our roles. 

If additional support is needed at interview to ensure you have full access, you can either tell us in your application, or you will be asked if you are invited to interview. 

An applicant’s disclosure of their disability will not disqualify nor adversely affect the candidate’s chances of being short listed or offered the post.