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About us
Who we are
What makes us special?
The ability to see is taken for granted until it’s placed in jeopardy. Living in a world which is dominated by visual clues makes it even more challenging; from basic household tasks to getting out and about to socialise the challenges are immense. This is why we do what we do; by providing life changing support, advice and information and new skills we make a real difference to people when they are often at their lowest ebb. We want to ensure that sight loss doesn’t stop people from getting on with their lives. We want to make a difference!
The way we work is critical to our success and we call this our organisational culture – our ‘values’. Culture is key to achieving organisational excellence. Values are important building blocks of culture and are deep-seated and enduring. We have committed to 6 core values which guide all our work throughout Galloway’s:
1. Deliver Excellence through Service
We believe that anything worth doing is worth doing with PASSION. We have to be creative and innovative to ensure we support people to identify their own solutions. We go above and beyond the average level of service to create an emotional impact on the people we support and to give them a positive story they can take with them the rest of their lives.
2. Embrace and Drive Change
The world in which we live is constantly changing and so we position ourselves to anticipate change and embrace it with open arms. We never accept or become comfortable with the status quo and we are always thinking of ways to change processes, perspectives, and opinions, hopefully for the better. Without change, we can’t continue to provide a superior service.
3. Pursue Growth and Learning
We are committed to S-T-R-E-T-C-H-I-N-G ourselves both professionally and organisationally. We recognise that we won’t always "get it right,” but that’s the challenge we gladly accept. The only way we can solve new problems that arise is by learning and growing to meet them head-on.
4. Build Open and Honest Relationships with Communication
We believe in fairness and transparency, we are an open book in all our work. Our honesty when interacting with others leads to strong relationships built on trust and faith. We can use these strong relationships to accomplish so much more than we could otherwise. It’s not easy getting there! We always act with integrity, compassion and loyalty, and we are a good listener. At the end of the day it’s not what we say or do, but how we make people feel that matters the most.
5. Be mindful of how we use our resources
We are always seeking new ways to make Galloway’s more efficient and improve our services. There is always room for improvement, and we always feel a sense of urgency when making those improvements. We want not only to provide a great service for blind and partially sighted people but provide the greatest service in our sector!
6. Be Passionate and Determined
What keeps us going? It’s passion for our work and our culture. We’re inspired because we believe in what we are doing and the people we work alongside. We don’t take “that’ll never work” for an answer. We have a positive and optimistic attitude as we aim to inspire everyone around us.
OUR MISSION
To enable people with a visual impairment to gain greater independence and minimise the effects of reduced vision
OUR VISION
A world in which every visually impaired person realises his or her hopes and dreams and fulfils their potential as an individual and a member of their own community.
