About Glass Door

What we do

Glass Door is committed to supporting people to get—and stay—off the street. We do this by coordinating London’s largest emergency winter shelter network and by providing a year-round advice service to help people move beyond homelessness. Since 1999, thousands of men and women have found safe shelter and the support needed to leave homelessness behind, thanks to partnerships formed with churches and drop-in centres. Our night shelters save lives and our support services help change lives.

How we do it

Our services are open to all. We are one of the few emergency night shelters that has an open access policy, meaning guests do not need a referral from another agency. We believe everyone has inherent dignity and is worthy of a safe place to sleep. We operate on a first-come, first-served basis.

We are an independent charity that receives no funding that would impede our open access policy. It is thanks to the support and partnership of individuals, churches, community groups, businesses and trusts and foundations that we can continue to provide shelter and support to those who need it most.

As a growing charity that coordinates the goodwill, time and resources made available in the community, we have received recognition and awards for our community impact from several organisations, including the Directory of Social Change, the Christian Funder’s Forum, Charity Today Awards and others.

Our impact

  • In the winter of 2018/2019, a total of 700 individuals found shelter across 29 church shelters in the Glass Door network, an average of 126 each night of the winter. 

  • In partnership with five drop-in centres, a team of caseworkers work year-round to help get people back into independence. At least 59 guests found work and 204 of our guests moved into housing in 2018-2019. We also support guests after they've been housed, with a Tenancy Support Worker in post. 
  • Staff and volunteers welcome guests and eat meals together in our church shelters, helping to give a renewed sense of dignity. On average 70% p of guests "strongly agree" or "agree" to feeling more optimistic about the future since staying in the Glass Door shelters.
  • Behind each statistic are hundreds of individuals we call our guests, each with a unique story. This past winter, at least six of our guests were pregnant while staying with us and four were wheel-chair users. All stayed with us while working with caseworkers to find more suitable long-term solutions. Look online to find out more about how you could be working in partnership with many to make a difference in the lives of the men and women who turn to Glass Door.

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  • Shelter 1 (Aga)

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