About Independent Betting Adjudication Service

The Independent Betting Adjudication Service (IBAS) is a non-profit organisation working to champion fairness in gambling and is the leading ADR (Alternative Dispute Resolution) provider to gambling customers and businesses licensed in the UK.


  • Championing Fair Play - IBAS resolves disputes, promotes fair terms in gambling and encourages clear communication
  • Timely - We aim to resolve your dispute as quickly as possible
  • Open and Honest - We are truthful and direct in all our work
  • Fair and Unbiased - We always take an independent view and consider all the facts as presented
  • Clear Communication - We communicate clearly and concisely and encourage others to do the same
  • Consistent - We aim to apply consistent standards so that similar circumstances result in similar decisions
  • Professional - We act professionally in all we do, behaving ethically, with respect and integrity


  • To provide as far as possible a conclusive determination on the settlement of disputes between licensed gambling operators and their customers
  • To complete the process in the shortest timeframe possible allowing for all of the arguments and issues involved to be given appropriate examination and consideration
  • In doing so, to remove the need for the parties to enter into complex and expensive legal proceedings
  • Where IBAS is unable to adjudicate, to direct consumers to the most appropriate place for them to progress their complaint
  • To provide advice to consumers and gambling operators about how to avoid disputes
  • To assist regulators or other appropriate authorities in identifying any apparent need for regulatory intervention to prevent repeated poor industry practice

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