Healthwatch Richmond

Who we are

We are the NHS and social care watchdog for Richmond.
Our job is to:

• Listen to local people and provide a powerful, independent collective voice.
• Take action based on what matters to local people.
• Support you to be part of discussions about local health and care
• Help people find information and make choices about their care

Anyone can play a meaningful part of Healthwatch. There is something to suit everyone including:

• Collecting and sharing people’s experiences with Healthwatch
• Telling people about Healthwatch and how it can help them
• Representing the public voice on boards and at meetings
• Being part of teams visiting care providers or running projects
• Helping us run our information line

Our culture and values

Our approach:

• Engage people where they are, listen to them and make sure their voices are heard.
• Include everyone in the conversation, especially those who don’t always have their voices heard.
• Answer people’s questions through our signposting service.
• Prioritise our work to meet both the community's and the system’s needs.
• Research to give decision-makers the evidence and analysis they need to make meaningful improvements.
• Communicate proactively so that everyone has access to the information they need, can take part in decisions, and knows what we have achieved.
• Partner with stakeholders including the Local Authority, NHS, care services and the voluntary and community organisations to ensure that we understand their priorities and that we can influence change

Equality, diversity and inclusion policy

Decisions about recruitment will be based on the candidate’s ability to meet these criteria and on their fit with the organisation. No candidates will receive less favourable treatment on the grounds of age, race, colour, ethnic or national origin, religion, gender, sexual orientation, marital status, pregnancy, or disability.

If you have any needs in relation to the application process or the role, please let us know and we will make any reasonably practicable adjustments