Property Jobs
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As a Support worker with The Hope Foundation, your primary responsibility will be providing ongoing support to our tenants and service users, while working with them through support plans and growth plans, towards independent living.
The post-holder will:
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Provide support to tenants in line with project aims and goals, including but not limited to providing mentoring, advice, support plans, employment training, property searches, admin support and assistance with tenancy sustainability.
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Work collaboratively with other projects of The Hope Foundation to achieve organisational goals.
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Oversee project volunteers, manage rotas, and provide project updates to partners.
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Assist with project and organisational administration.
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Work collaboratively with partner organisations to source additional support options, training opportunities, and tenant referrals.
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Be a port of call for tenants regarding property maintenance queries and issues.
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Provide support to clients accessing other charity services for support and advice.
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Treat clients with the respect they deserve and support all people without judgement or discrimination.
Duties and Responsibilities
(1) Client Support
• Working with tenants through their individual development plans.
• Provide encouragement, advice, and support to tenants.
• Assist tenants with housing benefit applications, job searches and training.
• Liaise with agencies on behalf of tenants.
• Assist tenants with tenancy maintenance and basic life skills support.
• Work with individuals seeking support through The Community Hope Project.
(2) Property Maintenance
• Organise maintenance work within The Hope Foundation properties.
• Provide tenants with assistance in operating equipment and information regarding Health and Safety.
• Report any property or furniture damage/issues.
(3) Administration
• Keep tenant development plans, pen portraits, logs, and personal information up to date.
• Provide general admin support to organisation
Other duties
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To work within other areas of the charity or undertake other duties not listed in this job description, as may be required from time to time.
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To attend all staff meetings.
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To attend all relevant training opportunities.
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To contribute to ongoing growth and development of the Charity.
As a charity we are proud of our Christian Ethos and Culture and would expect applicants to be respectful towards this.
The Hope Foundation is committed to work with anybody and everybody regardless of background, race, gender, sexual orientation, belief or political view and we long for a world that operates in love and tolerance, we therefore welcome applications from anyone who thinks they would fit this role.
Requirements
The successful applicant will be expected to demonstrate the following:
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Knowledge and experience within the charitable sector, and support services
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Excellent communication skills
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Excellent IT Skills
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Excellent administration Skills
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The ability to build relationships and networks
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Current UK driving License – Desirable
The Hope Foundation exists to combat homelessness, loneliness and isolation across Liverpool and beyond.
The client requests no contact from agencies or media sales.
A fantastic opportunity has arisen to join Westway Trust as a Property Assistant, providing efficient and responsive administrative support across the full property team. You will be a friendly, motivated, and active administrator who will play a key role in the smooth running of the property department.
You will be pro-active, organised, with good initiative being the main point of contact responding to estate and property related enquiries and reports of issues, from tenants, customers, contractors and the community. You will therefore need to possess or demonstrate a willingness to provide a good level of customer service with property knowledge.
Key responsibilities of the role include:
- Provide efficient and effective administrative support across the Property team, including daily active filing, archiving, photocopying, scanning and record keeping.
- Initial point of contact for enquiries to the Property team.
- Provide a responsive customer service handling system to record such enquiries.
- Coordinating the general day-to-day activities of the Head of Property & Estates in relation to emails, posts, and voicemails.
- Assisting in the preparation and maintenance of property particulars, void reports, and reviewing property marketing websites for current information.
- Cross-referencing and managing the prospective tenant’s selection list with the historical enquiry list and alerting the team of any repeat/active enquiries.
- Regular visits to Trust premises to record any Health and Safety/Fire Risk Assessment breaches and reporting these to the appropriate Facilities Management team member.
- Assist with attending Unit Base Parking/Filming/Events on the estate, recording any infringements of agreements on site, and notifying the appropriate team member for further follow-on action.
- Preparing notification details for relevant authorities for entry and exit of tenants – rates, utilities, etc.
- Assisting with servicing property meetings (i.e., circulating papers, coordinating actions where required).
- Responsible for the recording of void premises and issuing of building keys.
- Occasionally provide assistance to the Trust’s reception/office manager for general office duties and reception cover if required.
Knowledge and Experience:
- A minimum of one year’s experience in a busy property department.
- A broad understanding of commercial property or demonstrable experience of transferable skills if you are from a different sector.
- Customer focused, with the ability to provide a friendly and efficient service to customers, staff and tenants.
- Good time management, attention to detail, organisational skills and the ability to work under pressure with changing priorities.
- Excellent administrative skills.
- High level IT skills and experience of using MS Office (Word, Excel, PowerPoint)
Personal skills:
- A personable and collaborative approach, with experience of developing and maintaining positive relationships with a range of stakeholders.
- Good communication skills, orally and in writing.
- Ability to work independently and as part of a team in a multi-cultural and diverse environment.
- Connections to/understanding of the local area would be highly desirable.
Benefits of working with us:
- Great location in the heart of Portobello, North Kensington
- Generous holiday entitlement of 25 days per year + statutory bank holidays
- Sick pay scheme
- Investor in People (IiP) employer
- Free gym membership at health club one minute walk from the office
- Pension scheme
- Life Assurance
- Season ticket / bicycle loan
- Free eye test voucher
The application deadline is Wednesday 29 May when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early (an early application is strongly recommended)
We exist to work together with the local community to enable North Kensington to thrive.
The client requests no contact from agencies or media sales.
At St John's College, we're currently looking for a Property Compliance Officer to join the team.
You'll lead on day-to-day responsibilities for property, health and safety and vehicle fleet regulatory and statutory compliance at St John's College and its residential settings.
You'll routinely conduct property inspections and identify any corrective actions required, ensure that these issues are recorded, and remedial actions are followed up. You'll support with the management of the vehicle fleet, carrying out routine vehicle safety inspections, driver checks and maintain related documentation and/or systems.
You'll maintain appropriate records of reported accidents, incidents and/or dangerous occurrences and provide recommendations for improvement where required. You'll produce termly health and safety statistics for SLT, Governor and Trustee reports and other as required. You'll actively promote safe working practices and support staff and managers with the production of generic, specific or dynamic risk assessments.
We are looking for someone who has:
- Valid UK/EU driving license which is free from penalty points that relate to disqualifications or other serious road traffic offences.
- Knowledge of building, mechanical, electrical compliance in accordance with relevant health and safety legislation and/or regulations.
- Practical experience of effective risk assessment and management and able to provide professional support and advice.
- Experience of using and maintaining paper and electronic records/systems and effective compliance monitoring.
In return, we offer great benefits including a generous holiday allowance, commitment to continued professional development (CPD) and more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.
If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
The client requests no contact from agencies or media sales.
Property & Facilities Manager
Salary: £37,500pa (pro rata); Full time or part time (3 days)
We are seeking a Property & Facilities Manager who will be responsible for managing the day to day running of the properties of Richmond Team Ministry and their facilities. The properties include three churches, their associated church halls, vicarages, Parish Office and investment properties.
We are looking for someone with property and facilities management experience including managing small building projects and related finance and budgeting. S/he needs to be able to work collaboratively as part of a small team and have the ability to take the initiative and develop the role while supporting the ethos of the Richmond Team Ministry.
The position is based in Richmond upon Thames.
The client requests no contact from agencies or media sales.
Pathway specialist - Property (Tutor)
Do you have a conveyancing legal background with an interest in Tutoring students?
We have a permanent opportunity for a conveyancing legal professional to join a Law School on a permanent basis, for 2-3 days a week (across Mon - Thurs). This role is fully remote as learners are online, but there would be a requirement to attend in-person meetings in Bedford, up to 6 times per year.
Key duties:
- Manage caseload of learners: onboard, assess skills, and create development plans.
- Deliver group and 1:1 teaching sessions at all levels in designated areas of specialism via webinar, checking and supporting learning and the practical application of skills
- Assessing learners' formative work according to mark schemes, providing detailed feedback on all areas of strength and identifying areas for development
- Supporting learners by conference call, email or online forum
- Ensure learner safety and well-being, report any concerns.
- Monitor learner engagement and progress, raise concerns as needed.
- Conduct progress reviews, set objectives, and adapt plans accordingly.
- Assist learners with assessments and provide additional support when necessary.
- Provide feedback on learner experience and contribute to quality improvement.
- Participate in standardisation processes and staff development.
- Contribute to improving learning resources and stay updated in relevant subject areas.
- Collaborate with Business Development Team for progression opportunities.
Essential experience:
- CILEX graduate/Law degree or equivalent.
- Significant experience in designated practice area (property).
- Some experience of delivery/training, this could include in-house training of colleagues.
Skills and Attributes required:
- Passionate about helping learners build the requisite skills to succeed in law, with the ability to inspire and motivate others.
- Able to build and maintain effective working relationships with a variety of
- Effective communicator with the ability to listen well and respond to the needs of
- Skilled at providing feedback, using tact and
- Committed to promoting the welfare of
- Able to empathise with learners of all ages and from a variety of backgrounds.
- A reflective practitioner who is able to use feedback to make positive
- Credible with learners and
- Confident, resilient and effective decision maker with the ability to work
Please note that this role is subject to an enhanced DBS check.
Application process:
Client is keen to interview so please apply with your CV immediately.
Due to the volume of CVs we receive, we unfortunately can't reply to every application. If you haven't heard back from us within 3 working days, then unfortunately, your CV hasn't been shortlisted on this occasion.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Diocese of Guildford is committed to addressing the urgent challenge of climate change and environmental sustainability and meet the Church of England’s goal to become net zero carbon (NZC) by 2030. As part of this we are seeking a passionate, dynamic and experienced individual to join our team as the Diocesan Net Zero Carbon Project & Engagement Lead to help us achieve our environmental commitments with respect to decarbonising our residential property portfolio and church buildings.
Key Responsibilities include:
· Influencing and supporting parishes to prepare and deliver their NZC action plans relating to their buildings.
· Support the Property Team to develop and implement a comprehensive NZC action plan for clergy housing.
· Developing relationships with technical specialists and potential funding agencies.
· Managing relationships and communications with a wide range of other stakeholders.
· Managing headline project data and tracking progress against the project delivery plan and providing regular, timely reports highlighting achievements and areas for improvement.
· Ensuring all relevant risks are identified and mitigation actions are in place.
Please refer to the attached Job Description for the full details of the responsibilities of the Diocesan Environmental Officer.
Qualifications, Experience and Skills include:
· Degree or equivalent (with a project management and/or a qualification relevant to NZC being desirable).
· Extensive experience of leading, co-ordinating and delivering complex projects;
· Experience of managing multiple stakeholder types in a complex programme context.
· Up-to-date knowledge of environmental and climate change issues.
· Strong knowledge of project management techniques and processes, including governance, plan management, budget, risk, and issue management. ·
· Strong leadership and influencing skills, with the ability to bring order to complex situations and find innovative ways of solving or pre-empting problems.
Benefits of the role include:
· Competitive salary within the Charity Sector
· A 15% non-contributory pension/life assurance provision
· 25 days annual leave per year, plus bank holidays
· Employee assistance programme as part of our commitment to employee health and wellbeing.
· Learning and development opportunities
· Flexible hybrid working
How to apply
Interested candidates are invited to send a detailed covering letter, along with your CV, outlining how you meet the essential and desirable criteria in the person specification as detailed in the job description. Applications without a cover letter cannot be considered.
We will shortlist and interview on a rolling basis as applications are received and we reserve the right to close the vacancy early.
The Diocese of Guildford take our responsibility for the safeguarding of children and adults seriously. Our recruitment processes reflect this commitment.
The Diocese of Guildford encourages UK Minority Ethnic/Global Majority Heritage applicants for all roles to ensure that we reflect the racial diversity of the community we are part of.
Our vision is of a diverse, growing, intergenerational church at the heart of each community, working alongside our chaplaincies and schools.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Reporting to: Head of Finance and Resources
Responsible for: None
Hours: 36 hours per week (9am-5pm)
Location: The main place of work will be: Orchard House and other locations from time to time.
Mind in Croydon is a charity concerned with the welfare of people with mental health problems living in the London Borough of Croydon and the surrounding areas. It provides a range of
support services in Advocacy, Welfare Benefits, Social Networks, Therapeutic Services, Health and Wellbeing, Social Inclusion, Activities and Information.
Purpose of the role:
The Facilities Officer role is pivotal in overseeing and managing property operations within the UK market. This position is designed to ensure the efficient utilization of properties, adherence to Health and Safety (H&S) regulations, and optimization of net income generated by investment properties. The key objectives of the role align with UK-specific property management and compliance standards.
Mind in Croydon is an equal opportunities employer. No job applicant or employee will be discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
We encourage applications from those with Lived Experience.
To apply please send your CV and a Covering Letter explaining:
- Why would you like to apply for this role?
- How your skills and experience relate to the competencies in the Person Specification of the job description?
- What value you can add to the service?
To apply please send your CV and a Covering Letter explaining:
• Why would you like to apply for this role?
• How your skills and experience relate to the competencies in the Person Specification of the job description?
• What value you can add to the service?
The client requests no contact from agencies or media sales.
The main responsibilities of the of Diocesan Housing Surveyor are:
- Inspect Clergy houses and assess repairs and improvements necessary in compliance with Coventry Diocese Clergy Housing Standards.
- Implement the recommendations of the property reports.
- Arrange property inspections and implement the required works with the agreement of the Property Manager.
- Address reactive repairs and ensure works are undertaken and completed in accordance with the Housing Standards.
- Prepare schedules of work and cost budgets, agree these with the Property Manager before tendering to approved contractors.
What we are looking for in a Diocesan Housing Surveyor:
· Driving Licence with access to own car
· Previous experience of managing small works contracts
· Working knowledge of residential building defects and their resolution
· Proven awareness of health and safety with regard to building management and works contracts.
· Being responsible for the day-to-day maintenance of properties whilst remaining within budgetary and time constraints
· Degree Level or relevant experience commensurate to the role
· Evidence for continuing professional development.
· Familiarity using a modern Property Management software package
This post reports to the Property Manager and is based in the Diocesan Offices in Coventry.
Diversity, Equity and Inclusion
In the Diocesan offices we are committed to work with determination towards a fuller representation of the social, cultural and ethnic diversity which accurately reflects the people we serve in the Diocese of Coventry. We expect all employees to promote and model equity, diversity and inclusion in their working practices and relationships and to uphold principles of equality of opportunity in accordance with our legal and theological obligations as written in Galatians 3:28 which says, “There is neither Jew nor Gentile, neither slave nor free, nor is there male and female, for you are all one in Christ Jesus”.
If you have a disability, long-term illness or are neurodiverse, and you feel this prevents you from meeting any of the essential criteria, please contact us to discuss the adjustments we can make for you.
As an equal opportunities employer, we particularly welcome applications from United Kingdom Minority Ethnic / Global Majority Heritage (UKME/GMH) candidates who are currently underrepresented in our organisation. All appointments will be made on merit of skill and experience relative to the role.
All employees undertake mandatory Diversity, Equity and Inclusion training during their employment with us.
To see more details about this role and how to apply, please click on the "apply" link and it will take you to our website.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
THE ROLE: Full-time (37 hours per week) / Permanent / Job description and application pack are available to download from our website.
Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.
We are seeking an experienced Rent Officer to join our small, dispersed Rent Team which consists of a Rent Team Leader; two Rent Officers, and two part-time Rent Team Administrators which sits within our Housing and Property services. In conjunction with our Supported Housing services, the Rent Team is responsible for the collection of the organisation's rent and other property charges. As a Rent Officer you will manage a caseload of properties and will be responsible for monitoring rent accounts; ensuring that appropriate action is taken to maximize rental income. You will ensure accuracy of rent accounts’ and service users’ information held on the rent management database (Pyramid).
In addition, you will liaise with relevant local authorises housing benefit departments; ensuring positive relationships are forged. You will have knowledge of the external environment in which YMCA DownsLink Group works and keep abreast of key changes, particularly around Welfare Reform.
Hybrid role – mainly based at Reed House in Hove, with an expectation to work out of other locations across the YMCA DownsLink Group area when required. Working a minimum of three days at Reed House / on site and two days from home - working hours of Monday to Thursday, 9am to 5pm and Friday, 9am to 4.30pm.
ABOUT YOU: We know there are great candidates who may not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself and why perhaps you are looking to take the next step.
We are looking for an enthusiastic person who can work independently and as part of a team. Ideally you will have experience of working in a rent management setting; working with a computerised rent/ payment database and other IT packages; and with an understanding of some of the challenges young people may face, which could impact on their ability to pay their rent. You will be an effective communicator at all levels with both colleagues and external partners, with the ability to self-motivate, work using your initiative and prioritise your workload. In addition, you will be able to accurately reconcile data and other financial information, along with gathering and collating statistical data.
CLOSING DATE: 9 June 2024 at midnight. We reserve the right to close this advert early if a successful candidate is found, so please submit your application as soon as possible.
Successful candidates will already have the right to live and work in the UK.
An inclusive workplace: We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. We encourage applications from people from all sections of the communities that we serve.
Accessibility: If you require assistance or have questions regarding the application process, please contact us. If you require the recruitment documents in another format, please let us know. We can also post them to your preferred address.
YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adults’ barred lists) check.
The client requests no contact from agencies or media sales.
We're looking for a Building Surveyor to join our Property Services team. This role is located at our Head Office at Caledonian Road.
£55,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel in control of your career? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Look Ahead Care and Support, own and manage a mixed portfolio of properties across London and the Home Counties. The organisation accommodates customers with a range of support needs including Learning Disabilities, Mental Health, and Young People, as well as unsupported. Look Ahead operates in 37 local authority areas. It owns and manages around 1,264 homes and a further 1,295 homes on behalf of other landlords. For the year ended 31 March 2023, Look Ahead reported a group turnover of £79.3m and employed 1,170 full-time equivalent staff. Look Ahead aims to deliver 88 properties by March 2028 through a mixture of development and property acquisition.
The role will involve working across the company's existing properties and projects in and around London and the Home Counties. The Building Surveyor will report directly to the Senior Building Surveyor. The role will involve a mix of working from site, homeworking and 1-2 days in the office.
This role will have a mix of on site, homeworking and 1-2 days in the office.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
* Technical condition surveys and reports on properties and their presentation to internal and external colleagues as required
* Designing, specifying and providing cost advice on any required maintenance, refurbishment, adaptation or development works
* Appointing and liaising with external contractors and consultants making sure work carried out is cost controlled and up to standard
* Pre, post and regular inspections and ensuring projects are delivered with quality and value for money
* Inspecting aspects of compliance making sure each project is aligned with company procedures and legislation
* Taking a lead on the Project Management of a variety of improvement/minor/major projects
* Work with external partners as technical lead ensuring the employer's requirements are understood and delivered
* Support Business Development/Operations with survey requests, making sure to clarify the brief before commencing each instruction
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Commitment to Value for Money and Quality Standards
- Can do attitude
- Approachable and open behaviour
- Highly organised, can work with clear timeframes and excellent attention to detail
- Passion for collaboration and enjoys working as part of a team
- Self-motivated and resilient
What you'll bring:
Essential:
* Has or working towards professional qualification in property/building related specialism MCIOB or MRICS.
* Experience managing relationships with internal and external stakeholders
* Experience of project management and reporting
* Experience of contract administration
* Experience dealing with damp and mould in accordance with latest Government guidance
* Experience of managing Capital planned works projects
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
You will join a small team of housekeepers working mainly at our Community/Justice/ Counselling services. Well-managed spaces make our buildings great places to be ensuring they are efficient, secure and pleasant environments. You will work with the Soft Facilitates Manager to carry out planned cleaning duties from a schedule of works. You will also need to build in capacity for reactive cleaning as required.
A key part of the role will be to work with project managers and the Soft Facilities Manager to ensure solid housekeeping provision. You will ensure the efforts of you provide a high level of cleanliness, and cleaning complies with health and safety standards too.
You will have a usual place of work at either Katherine Price Hughes House, Highbury or Wincott Street, Lambeth as we have two Housekeeping roles available, but be required to work flexibly across the property portfolio if business needs demand this. You will facilitate end of licence/tenancy cleaning preparing these spaces for new residents, or you could be asked to provide cleans between room hire in our counselling and our community spaces. The post holder will ensure their working practices are safe and compliant with the organisation’s health and safety guidelines.
KEY RESPONSIBILITIES
PEOPLE SUPPORT
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To support the Soft Facilities manager in achieving excellent housekeeping across Strides. This will be discussed in monthly supervisions.
FINANCIAL COMPETENCE
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To work with the soft facilities manager in keeping costs to a minimum.
ADMINISTRATIVE DUTIES
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To follow instruction around recording work as guided by the soft facilitates manager.
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To update portals and systems relating to flow of works, both scheduled and reactive if required.
SERVICE DELIVERY
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To follow the agreed schedule of works in each building.
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To support the team with room inspections.
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To have an awareness of risk in working practices.
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To keep abreast with current COSHH and Hygiene regulations and other matters relating to safe working practices.
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To keep good stock control of cleaning supplies.
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To monitor the standard of our buildings ensuring standards are consistently high.
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To attend planned meetings as required, including the staff conference and other organisational events.
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To occasionally carry out specialist duties as agreed with the relevant manager (e.g. specialist cleaning if adequately trained).
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To report maintenance issues promptly if found.
ORGANISATIONAL RESPONSIBILITIES
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To observe Confidentiality at all times.
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To adhere to Strides’ Policies and Procedures.
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To attend and contribute to Reflective Practice Sessions and build in opportunities for reflection into the working week.
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To attend and contribute to regular supervision sessions with your line manager.
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To attend and contribute to an annual appraisal.
PERSON SPECIFICATION
We require a housekeeper who can demonstrate the following competencies to a high level. The desire to do well in the role is more important than direct experience of a similar role and transferable skills are welcomed. We will be looking for evidence in the following areas during the selection process:
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A focus on the experience of the people using our services
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Sound Organisation and planning skills
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Excellent communication.
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Team Work
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Strong Admin and IT skills.
Please outline in your application how you meet the following criteria:
ESSENTIAL CRITERIA
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An accredited qualification in facilities housekeeping, or a willingness to work towards this once confirmed in post.
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Experience of domestic cleaning duties
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Working knowledge of COSHH (Control of substances hazardous to health).
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Experience of dealing with people directly in a community building and/or residential setting and/or business premises.
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An ability to communicate effectively in English, and an ability to communicate with people whose first language is not English.
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Ability to use IT, including Microsoft Office.
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An understanding of Safeguarding responsibilities, or a willingness to learn these standards.
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An understanding and commitment to the principles of Equality, Diversity and inclusion as it applies to the workplace.
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Willingness and availability to work some weekends as required.
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Willingness to work flexibly according to organisational requirements.
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Commitment to Strides’ values and understanding of the Christian Ethos that underpins our roots as an organisation.
DESIRABLE CRITERIA:
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Carbon literacy and an understanding of the principles of reducing environmental impact.
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Understanding challenging behaviour people may present and an awareness of basic strategies for dealing with behaviour that challenges us.
EQUALITY, DIVERSITY AND INCLUSION
We do not want any disability, sensory impairment or neurodiversity to put you off from applying if you meet these criteria, if this applies to you get in touch. Informal conversations about the role are also welcome. We look forward to hearing from you!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This is a demanding, yet hugely fulfilling new post in which the post holder will have overall responsibilty for the management and day to day operations of our new mobile support van. A large proportion of the post holder's time will be spent taking the van along with a team of volunteers on outreach to where there are survivors of sex trafficking. Our immediate priority area is Bedford. This will involve driving to sites of sexual exploitation and trafficking, such as the streets, properties used as brothels, airports and other places, as necessary. The post holder will lead outreach sessions supported by trained volunteers, in partnership with Bedfordshire Police and UK Border Force. The post holder will be a part of Azalea's frontline team (we call this Encompass) and will work with them to offer survivors of sex trafficking crisis intervention and ongoing support. The nature of this form of outreach will require the post holder to work flexible and unsociable hours (37.5 hours per week), however Azalea offers a generous annual leave allowance. Since this is a new role, the post holder will be required to use their initiative and draw on the knowledge and experience of the team to develop a full-time operational plan for the support van.
Please read the job specification for full details of the role.
The client requests no contact from agencies or media sales.
Housing and Wellbeing Mentor
Hours: Full time 35 hours a week Monday to Friday
Contract: 12 months
Salary scale: £24,395 per annum, pay award pending
Responsible to: Tenancy Operational Lead
Location: Hybrid role with Nominal office working in Chorley, and regular travel to venues around Lancashire for tenant visits, training, and team meetings.
Lancashire Mind’s Tenancy Management Service works in partnership with several registered housing partners across Lancashire to manage a portfolio of properties on their behalf and provide tenancy support to people living with moderate mental health conditions.
We care about making a difference to people’s lives and through the provision of regular support, we work with each person to improve their mental wellbeing and build the confidence and skills to sustain their tenancy and move on to independent living.
We use an outcome-based approach, making sure that each person is involved in their own support planning from the start of their journey with us and achieve this by offering encouragement and one to one support to help each person to understand and manage their tenancy, develop social and daily living skills, gain access to essential services to manage their mental and physical health and help and guidance to maximise their benefits and improve their economic wellbeing.
Your new role
We are looking for a new Tenancy Management Worker to join our small and friendly team to manage a caseload of customers who have complex needs including mental health conditions, substance misuse, homelessness, and a possible history of offending.
Your job will be to work closely with these individuals to promote independent living and help them to achieve and sustain their tenancies. This is a challenging and varied job which is often rewarding, particularly when the people we have supported achieve their own goals and move on to build better lives.
What you will need to succeed
You will need experience of working with people with complex needs ideally in a supported or social housing setting and have the resilience to support people with a diverse range of mental health conditions to overcome barriers to independent living.
It is important that the right candidate is an excellent communicator, able to listen and understand people’s needs but also confident communicating and liaising with other local services and partner agencies to ensure each person has the right support in place.
An excellent working knowledge of safeguarding practices for protecting vulnerable people is also key to this role and the successful candidate will need to be able to demonstrate proven experience of this.
Ideally, an understanding of the issues which arise within the social housing sector or experience working in a similar role would be an advantage.
You will need to be a good team player, with the ability to work well with others and be able to work on your own initiative with minimum supervision.
This is an essential car user role as it requires extensive travel to and from tenants’ properties in Lancashire.
Lancashire Mind is an equal opportunities employer and welcomes applications from all sections of the community, particularly candidates with a lived experience of mental health conditions who fulfill all the criteria within the person specification.
Applications must be submitted using a Lancashire Mind job application form. For more information about the role and how to apply, please download the attached application form and Recruitment Pack.
The deadline for applications is 9am Monday 20th of May
Interviews for this post are scheduled to take place on Thursday 18th and Friday 19th April 2024 and will be held at Lancashire Mind’s Chorley Office.
Please note: Lancashire Mind follows Safer Recruitment practices and have a commitment to safeguarding people who use our services. Therefore, this post is subject to an enhanced Disclosure and Barring Service (DBS) check. If invited to interview, we will ask you to provide evidence of your qualifications and right to work.
We're working towards a Lancashire where everyone can have the best mental health and wellbeing possible
The client requests no contact from agencies or media sales.
Summary
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
- Respond to customers on the Housing helpline, managing enquiries, raising contacts in a CRM database, with a view to tracking and tracing, follow up and offering excellent customer Service.
- Responding to customer queries and complaints via telephone, email, and inboxes, responding in line with SLA's and policy to promote a customer focused service.
- Take ownership of complaints by responding in line with policy, escalating when necessary, taking ownership of resolution and communication promptly .
- Deliver the void (unoccupied) property bulletin, using web based systems, ensuring data and information is accurate. Distribute to customers in required format on a scheduled basis as directed by the property team.
- Business Information sharing - Take full responsibility to undertake critical data checks, utilising systems and other documentation, to verify data is reliable and correct. In line with GDPR share data with relative third parties.
- Manage and maintain relevant computer based property and client records taking personal responsibility for ensuring the accuracy of data and recorded information.
- Provide detailed reports and information to produce mail-merge data, stakeholder and business information in line with key deadlines and compliance.
- Managing retention and disposal of information and files in line with GDPR and departmental policy.
- Manage the incoming mail service delivery through electronic means as well as incoming post (Church House), liaising with key business partners to establish a routine method of ensuring correspondence is directed to the correct team / department , cheques are handled in line with financial requirements and documents are returned where necessary.
- Manage standard letters / generic forms / I&R assessments as required, delivering a robust support service across the wider housing team.
- Create new and amend existing third-party details and ensure the accuracy of recorded information
- Liaise with utility suppliers, Local Authorities, customers and colleagues to ensure accuracy of data, including meter readings, void and occupancy date for council tax.
- Provide supporting information to clarify property status and request amended accounts to reflect this.
- Where necessary, investigate and respond to enquiries, including account queries, this may include enquiries from contractors, suppliers and other third parties.
- Challenge where necessary, to ensure value for money and quality of service from suppliers.
- Manage meter move requests and arrange prompt payment whilst liaising with all involved parties.
- Take responsibility for the day to day processing of payments across the Business team to include all departmental accounting functions in relation to works orders, purchase and framework orders, credit notes and invoices across charity and administrative company accounts, with particular focus to void costs, within required timeframes and in line with Service Level Agreements.
- Produce data uploads for finance transactions, ensuring accuracy of data and sign off completed data.
- Working collaboratively alongside our Finance and Resources partners to ensure prompt payment and when required, investigate queries that arise.
- Escalate issues and problems to managers when necessary to ensure payments are made on time, thus avoiding late payment fees and charges.
- Where necessary, engage with suppliers, contractors and customers ensuring that information is clear, concise and understood to achieve resolution.
- Support the management of the legacy mortgage scheme, supporting the Business Services Team Leader and Business Administration Officer (Mortgages), providing clarity and support on a range of queries and tasks.
- Manage quinquennial inspections in line with stakeholder agreements, refunding customers and producing monthly update reports.
- Develop knowledge and skills on mortgage redemptions, working closely with solicitors and customers to progress and complete sales and redemptions promptly.
- To ensure that data held in QL / SAP is complete, accurate and reliable through regular assessment of data using analysis and cleansing where necessary and to take personal responsibility for ensuring the accuracy of data and recorded information across all business streams.
- Produce stakeholder reports, business reports and information to enable transparency across the business, in line with agreements and compliance.
- Data management and entry for key information relating to insurance revaluations, working collaboratively with colleagues to ensure insurance values are periodically reviewed.
- Produce and take responsibility for mail-merge data to enable communication to customers and stakeholders as and when required.
- Provide administrative support services to the business team whilst maintaining effective internal communication across all teams to ensure information is shared and understood.
- Develop a culture of team collaboration to maintain day to day Business as Usual, working together effectively to get the job done.
- To organise your work to meet key objectives, on time and to agreed standards.
- Seeking continuous improvement in the way we deliver services.
- Responsible along with team members for ensuring continuation of service in the absence of other staff.
- Review and challenge existing processes and procedures, with a view to recommending new ways of thinking and managing tasks.
- Excellent attention to detail and methodical approach to checking information and detail.
- Proven experience of operating in a customer facing multi-channel / service environment.
- Ability to support operators and senior operators in their tasks and decision-making, only escalating to the line manager if you are unable to resolve the issues within the team.
- To work collaboratively with and through others. Supporting the wider team with clear communication and direction.
- Experience of having worked in a fast paced, customer focused environment.
- Good knowledge and application of Microsoft packages with intermediate level in Microsoft EXCEL
- Excellent levels of literacy and numeracy
- High level of professionalism, care and integrity, ensuring a positive image of the organisation is promoted at all times.
- Strong time management skills
- A positive attitude and ability to adapt to changes, enabling business growth and change
- Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused service.
- Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements.
- Ability to build strong relationships
- Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others
- Strong oral and written communication skills to work effectively with colleagues, customers, business partners and stakeholders
- Strong analytical skills with the ability to collect, organize and analyse, significant amounts of data with attention to detail and accuracy
- Creative and innovative thinking with the ability to develop new systems, procedures and solutions
- Experience of accounting processes including management of purchase orders and other related tasks
- Knowledge of SAP financial systems and Aareon QL Housing Management System would be beneficial.
- Previous experience of working in a housing or charity setting.
- A salary of £33,382 plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
- 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
- Flexible working hours and location, with an expectation of just 1-2 days per week in our office in Westminster
- Structured induction programme and access to a range of development opportunities including apprenticeships
- Access to Occupational Health, and an Employee Assistance Programme
- Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies
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Established in 1936 and one of Scotland’s leading wildlife bodies, the Scottish Ornithologists’ Club is a registered Scottish Charitable Incorporated Organisation (SCIO) with some 3500 members. Its purpose is to advance the study and appreciation of birds in Scotland by promoting their documentation, promoting interest in them, promoting their conservation, providing a focus for information about them and encouraging the appreciation of relevant creative arts.
The Club’s headquarters, which also feature a renowned ornithology library, wildlife art gallery and sales outlet, are in Aberlady, East Lothian. Fifteen nationwide Branches are led by members who organise events, outings and projects in their areas. Staff contribute a national series of events, conferences and training activities for members of all ages. Publications include the highly regarded quarterly journal Scottish Birds, mobile app (Where to Watch Birds in Scotland), regional bird reports, e-newsletters and other online media.
The Club Manager will lead and oversee all aspects of running the Club, including its small team of staff, volunteers, an annual turnover of about £350,000 and assets which include built property (HQ). They will champion and drive forward the Club’s vision and goals. There will be emphasis on strong leadership to manage and support staff, volunteers and trustees; ensuring the highest standard of services to members; planning and reporting on the annual programme of Club-wide events and developing future priorities.
KEY OBJECTIVES:
- To provide strong leadership and management in relation to staff and the provision of all aspects of the Club's delivery of services and support to its members, in line with its status and responsibilities as a SCIO.
- To liaise and work closely with the SOC’s Council and committees in their work, regularly reporting to and advising Council and Management Committee.
- To support and drive forward the continuous improvement of the Club.
- To oversee the effective running and maintenance of the Club’s headquarters in Aberlady.
- To support the Club’s network of local branches throughout Scotland.
MAIN WORK AREAS
- Lead, direct and manage our staff team (nine employees), and provide guidance and direction for volunteers and contract workers as appropriate. Includes staff work plans and annual appraisals, oversight of all HR functions and support of staff in line with good professional practice.
- Ensure the legal requirements of the SCIO are met, including preparation and submission of an Annual Report and Statement of Accounts to the Scottish charity regulator (OSCR)
- Oversee the planning and organisation of the Club’s autumn annual conference and AGM, and the joint SOC/BTO spring conference.
- Work with SOC Secretary to support the Club’s volunteer-led Council and committees, including timely production of papers, reports and minutes, as required.
- Review and update as necessary staff support for Club Branches.
- Together with relevant committees, develop and monitor forward planning for the Club.
- Ensure implementation of all H&S, safeguarding and risk management responsibilities, in line with external and internal policy and Risk Register needs. Ensure regular review of policies, advising Management Committee and ensuring awareness of them wherever necessary among Council and Committee members, staff, contractors and volunteer leaders.
- Work with the Office Manager to ensure compliance with all necessary measures for the maintenance and management of Waterston House and its users.
- Ensure appropriate insurance cover for all relevant Club needs, including property, people, events and activities.
- Oversee the staff role in contributing to preparation and monitoring of our annual budget, reporting regularly to relevant committees.
- Oversee and support as appropriate all Club publications and media activities, including its website, Scottish Birds, newsletters and other communications.
- Ensure that statutory Data Protection requirements and obligations are met.
- Ensure that the Club’s IT infrastructure is adequate, robust and up to date.
- Explore additional avenues for Club funding, make recommendations to the Club office bearers and Council.
- Contribute to the Club’s approach to national Equality, Diversity & Inclusion policies and Net Zero targets.
PERSON SPECIFICATION
The successful candidate may be expected to demonstrate:
- An understanding of the needs and responsibilities of charities and volunteer-led membership bodies.
- Demonstrable team management, leadership and problem-solving skills.
- Ability to both plan and report on organisational work programmes.
- Excellent verbal and written communication skills.
- Event (e.g. conference) management skills.
- Confidence with IT systems, including proficiency with Microsoft Office 365. Experience of CRM software would be advantageous.
- A general understanding of priorities for ornithology in Scotland.
Please use a covering letter to describe how you meet the person specification.
The SOC exists to promote the study, enjoyment and conservation of wild birds and their habitats across Scotland.
The client requests no contact from agencies or media sales.