Property jobs

As Engagement Co-ordinator you will be responsible for the planning and delivery of an audience led, public programme of talks, tours and exhibitions at the Cathedral, as well as working with us to plan and deliver a great visitor experience. As a champion of great public engagement you’ll deliver high standards of presentation at the Cathedral, maximising opportunities to deepen visitors understanding of our stories and mission.

If you have experience in:

• Developing and delivering income generating visitor engagement programmes
• Working with difference audiences
• Working within a cultural, commercial or visitor attraction setting

And are:

• Customer focused, passionate about excellent engagement
• Flexible, positive and creative
• Results focused, self-motivator with an entrepreneurial attitude, with an understanding of and enthusiasm for the Cathedral’s overall vision and values, and sympathy with the Christian faith.

Then we would love to hear from you.

Main Duties and Responsibilities

Engagement Programme 

• Plan, co-ordinate and deliver an engaging public programme of visitor led events, aimed at building new audiences and boosting our visitor numbers 
• Work with the Head of Engagement, to develop the group visit offer, ensuring forthcoming anniversaries and activities are exploited 
• Support the Head of Engagement to deliver the Social Justice Programme, identifying opportunities within existing talks and tours programming to further support the annual theme
• Provide administration of all groups and public tours, ensuring they are booked and co-ordinated accurately 
• Coordinate with the Audience Development Manager to evaluate visitor and volunteer feedback, taking action to make improvements as necessary  
• Work with external stakeholders and speakers to deliver an engaging year-round expert talks series

Financial administration

• Work with the Finance Team, ensure all fees for engagement events are invoiced and paid for in advance 

 Relationships 

• Line management of the Cathedral Guides volunteer team, working with the Head Guide to ensure guides are kept up to date of Cathedral policy and are trained and delivering excellent customer service 
• Work with the Verging and Property team to ensure events are coordinated and delivered to a high professional standard  

 Other 

• Support the Head of Engagement to deliver large scale public events providing administrating and on the day delivery support 

Closing date: 11.59pm on Wednesday, April 29th

Interviews are planned for Thursday, May 7th and Friday, May 8th

Introduction to the Cathedral 

Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all. 

The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 200,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all.

Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.

Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.

Self-Employed Chartered Surveyors Sought

 Based in the Midlands and North of England

Flexible, Project-Based Consultancy Making a Difference

Are you an experienced Chartered Surveyor, seeking meaningful work on a flexible basis? Do you want to use your skills to help amazing organisations doing good in the world?

The Ethical Property Foundation is the UK’s only dedicated property advice charity serving the voluntary sector. (Registered Charity Number 1101812) Each year, we provide over 900 organisations with expert, independent property advice and education. We are now looking for one or more self-employed Chartered Surveyors - general practice surveyors and building surveyors to join our team and help deliver affordable consultancy services to the voluntary sector.

About the Role

This is a self-employed, project-based opportunity. Assignments typically require 4-5 days of work (not full-time) and include:

· Lease renewals and rent review advice

· Development of client property strategies

· Options appraisals

· Property acquisition advice

· Property disposal advice

You may also have opportunities to design and deliver property-related webinar training.

Our Associate Property Advisers work flexibly from home, with occasional client site visits across England, Wales, and Scotland.

What we’re looking for

We’re seeking Chartered Surveyors (or equivalent) with:

• Strategic thinking and reporting skills
• Specialisms such as facilities management and / or architectural experience
• General practice skills
• We also have opportunities for building surveyors who can offer a charity rate on their standard fee.

You’ll need excellent communication skills to engage and empower our clients—many of whom support vulnerable people in challenging circumstances—and the ability to investigate, analyse, and propose practical property solutions.

Why join us?

Our clients support a diverse range of causes and manage every type of property imaginable. In the past year, we’ve advised on office buildings, church premises, oast houses, former schools, libraries, theatres, fields, industrial units, and more.

You’ll be part of a team of extraordinary senior property professionals who share a passion for making a positive impact.

Key details

• Day Rate: £220
• Working Hours: Flexible, variable based on agreed project deadlines
• Location: Work from home with travel as required for site visits
• Professional Indemnity Insurance: The post holder falls within the definition of ‘Person Employed’ and are therefore included within EPF’s PI insurance.
• DBS Clearance: Provided by EPF
• Reporting To: Head of Property Services

Start date

By mutual agreement.

Interested in using your property expertise to make a difference? 

A respected UK charity is seeking a Property Services Manager to lead the delivery of high-quality housing management across supported living schemes for vulnerable residents.

London (Hybrid/Multi-site)
Salary: £50,000

Role overview

You will oversee repairs, maintenance, compliance, and voids across a portfolio of properties, ensuring homes are safe, well-maintained, and meet all regulatory standards. The role includes managing a team, overseeing contractors, controlling budgets, and driving service improvements.

Key responsibilities

• Lead and develop the property services team
• Manage repairs, voids, planned and cyclical maintenance
• Oversee contractor performance and KPIs
• Ensure full health & safety compliance (gas, fire, electrical, water, asbestos)
• Monitor budgets and control costs
• Reduce void turnaround times and rent loss
• Maintain estate and scheme standards
• Produce performance and management reports
• Engage residents and incorporate feedback into service delivery

About you

• Experience in housing/property management (social housing, local authority, or similar)
• Strong leadership and team management skills
• Knowledge of repairs, compliance, and housing legislation
• Experience managing contractors and KPIs
• Strong understanding of H&S in housing
• Good communication and stakeholder skills
• Customer-focused approach
• Property/surveying qualification desirable

Join a mission-driven organisation where your work directly improves the safety, quality, and wellbeing of residents’ homes.

If interested in hearing more, please submit your CV.

Please note, CVs are being reviewed on a rolling basis, and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The Estate & Facilities Manager is responsible for the effective management, upkeep and maintenance of the St Stephen’s estate (comprising of the Church , Crossway, office building & 4 residential properties), ensuring that the estate is safe, compliant, well maintained and fit for ministry and community use.

The role oversees estate administration, building services and residential property maintenance, maintaining accurate records and contractor documentation. The post holder manages the annual maintenance programme, quinquennial inspection process and capital works projects, coordinating contractors and suppliers to ensure work is delivered safely, efficiently and within budget.

The Estate & Facilities Manager also leads on Health & Safety across the estate, ensuring that appropriate policies, risk assessments, fire safety procedures and statutory compliance requirements are in place and implemented, working closely with the Director of Operations.

If you feel called to this role but do not meet each requirement to equal levels, we warmly encourage you to apply.  We are open to considering compressed hours where needed.

Creative Land Trust secures permanent affordable workspace in London for artists and creatives. We connect property developers, government authorities and studio providers forging valuable new collaborations, facilitating placemaking and actively participating in the development of policy in both the property and arts sectors.

Founded by the Mayor of London with expertise from Outset Contemporary Art Fund, and additional funding from Arts Council England and Bloomberg Philanthropies, we use our extensive knowledge of how the property and arts sectors interact to provide a way for donors, developers and investors to contribute to arts and culture at a systemic, infrastructure level.

We measure our impact in terms of community interaction, social benefit, wellbeing and employment; engaging expert studio providers for day-to-day management.

We are actively seeking funding from new donors and long-term partnerships with property owners that will lead to more stable space for arts and culture, improving the opportunities for creative practises to thrive and for communities to become more connected. In return we contribute to place making and community cohesion.

We are a small team with big ambitions seeking an experienced and motivated finance director who will work closely with the Chief Executive Officer and other members of the team to ensure that the Creative Land Trust works efficiently and effectively, making the best use of all its assets. The post holder will manage and have responsibility for the oversight of financial systems, reporting and analysis, as well as acting as Company Secretary and leading the delivery of good governance. This is a senior role and the post holder will have influence at trustee and team levels.

Are you passionate about ensuring safe, high‑quality environments where people can thrive? Do you enjoy improving processes, supporting compliance, and making a tangible difference across a diverse property portfolio?

We are looking for a proactive and dedicated Estates Coordinator to join our national charity—someone who is motivated to drive continuous improvement, support a positive health & safety culture, and help us maintain safe, compliant, and welcoming spaces for all who use our services.

In this role, you’ll work closely with the Estates Manager and teams across the organisation to ensure our estates, facilities, and properties are maintained to the highest standard and meet all relevant regulatory requirements.

Please note: We are open to job share arrangements, with the role delivered across two individuals working 16 hours per week each; if on job share, salary per annum would be £10,574.72

What You’ll Be Doing:

Health & Safety & Compliance

• Carrying out safety and compliance checks, risk assessments, and maintenance assessments.
• Supporting health & safety projects, audits, investigations, and monitoring activities.
• Creating reports, identifying areas of improvement, and contributing to a positive safety culture.
• Taking part in the Health & Safety Committee and helping communicate legislative updates across the charity.

Premises & Property Management

• Conducting premises audits and ensuring all repairs and maintenance tasks are completed on time.
• Coordinating with contractors and suppliers to deliver compliance-related works.
• Maintaining records of works, inspections, and compliance checks including gas, fire, legionella, and asbestos safety.
• Supporting the commissioning and decommissioning of properties across the UK.
• Helping manage contracts, services, and day‑to‑day estate operations at the National Office.

About You

We’re looking for someone who is:

• Highly organised, proactive, and confident managing multiple priorities.
• Able to work independently while building strong relationships across teams.
• Communicative, with excellent verbal and written communication skills.
• Professional, confidential, and committed to continuous personal development.

Essential Experience & Skills

• Experience in maintenance of property or a property portfolio.
• Strong organisational skills with the ability to coordinate others.
• Problem‑solving capability and a growth mindset.
• Knowledge of safety, compliance, or continuous improvement principles.

Desirable

• Safeguarding Level 3 training.
• Experience with continuous improvement training or change management.

About Life: 

Life is a national pregnancy support charity that helps over 60,000 people a year. Through our services, we help people – whoever they are – to meet pregnancy or pregnancy loss with courage and dignity so they can flourish. 

Our services include:  

• Supported housing and community support   
• Counselling and skilled listening   
• Free pregnancy tests and baby supplies  

Our values :

All our work is underpinned by the following universal human values: 

• Humanity – All people are special and equal 
• Solidarity – We’re with you and for you 
• Community – We’re better together 
• Charity – Doing good for one another 
• Common good – Building a better world 

Information about the role: 

For further information, please see the attached job description. 

Salary: £23,132 per annum

Hours: 35 hours per week

Location: Based at National Office, Leamington Spa with extensive travel to locations around the UK, particularly in the Midlands and the South of England.

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Additional annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

Job Title: Estate Officer, East Anglia

Duration: Permanent

Hours: 36 hours per week

Salary: £31,024 per annum, plus pension and benefits

Location: Homebased within East Anglia or the East of England

 Overall job purpose

The Estate Officer will ensure the delivery of the regional maintenance programme, comprising routine, periodic, planned and urgent works, and the delivery of time limited maintenance consultancy and estate management projects. Working alongside the Conservation Projects Manager, the post holder will ensure regional estate compliance with CCT policies.

The post holder will be the main contact for all maintenance related matters and will maintain the property management records for the estate, develop volunteer projects and training on maintenance reporting and conservation cleaning and will assist with fundraising.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Monday 27th April 2026.

The interviews will take place in London on Thursday 7th May 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

All successful applicants will be subject to a basic DBS, credit check, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Job Title: Estate Officer, West

Duration: Permanent

Hours: 36 hours per week

Salary: £31,024 per annum, plus pension and benefits

Location: Homebased within the South West of England

 Overall job purpose

The Estate Officer will ensure the delivery of the regional maintenance programme, comprising routine, periodic, planned and urgent works, and the delivery of time limited maintenance consultancy and estate management projects. Working alongside the Conservation Projects Manager, the post holder will ensure regional estate compliance with CCT policies.

The post holder will be the main contact for all maintenance related matters and will maintain the property management records for the estate, develop volunteer projects and training on maintenance reporting and conservation cleaning and will assist with fundraising.

We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Monday 27th April 2026.

The interviews will take place in Bristol on Friday 8th May 2026. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

Please note: As part of our recruitment process, we undertake candidate psychometric testing, you will receive an email following your application submission asking you to complete a series of activities.

All successful applicants will be subject to a basic DBS, credit check, references and right to work checks.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

We are seeking an organised and proactive Facilities Manager to lead the proactive maintenance of our hostel, day centre, offices and residential properties. This is a vital role combining building management, health and safety compliance and development of our estate in alignment with our strategic plan.

You will have a good practical knowledge of building maintenance and ensure our facility remains a safe, functional and welcoming environment for residents, visitors and staff alike.

Key responsibilities:

• Building management: Overseeing all planned and reactive maintenance, managing contractors and ensuring the physical site is secure and well-maintained.
• Practical knowledge:  the ability to speak with a level of authority and insight to contractors about maintenance issues.
• Health and safety: Acting as the lead for fire safety, COSHH and general risk assessments to ensure full legal compliance.
• Operations and logistics: managing our cleaner and ensuring the purchase of stock for cleaning and maintenance.
• Compliance: Ensuring our accommodation meets all regulatory standards including environmental health and HMO licensing regulations.

What we are looking for:

• Proven experience in facilities and/or building management (a relevant qualification is preferred)
• Strong knowledge of health and safety legislation (IOSH/NEBOSH preferred).
• A calm, resilient and non-judgmental approach to working within a homeless service environment.

Requirements and benefits:

• Enhanced DBS check: Due to the nature of our work with vulnerable adults, an enhanced DBS check is required for this role.  We will manage and pay for this check in full.
• Purpose-driven work: The chance to make a real impact on the lives of people experiencing homelessness.

Job Title: Senior Customer Services Advisor
Area of operation: Resident Services
Salary: £38,022 per annum
Hours: 37.5 hours per week
Responsible to: Assistant Director of Customer Services
Pension entitlement: Company Stakeholder Scheme
Annual leave entitlement: 30 days per annum
Place of work: Based at English Rural’s Surrey office in Lower Eashing

About English Rural:

English Rural Housing Association is a leading national rural specialist working to provide affordable homes in small villages for local people.  We own and manage around 1,600 affordable properties, spread amongst 160 villages, and have a development programme of around 200 more homes.

About the role:

Are you looking for an exciting opportunity to join our customer services team and deliver exceptional services to residents? We are currently seeking a Senior Customer Services Advisor to join the team and help us embed a culture of customer excellence through our dedicated customer contact hub. As part of this role, you will work alongside technical and housing specialists to offer first-line responses to resident enquiries. In addition, you will support the Customer Services Manager in supervising and advising a team of Customer Services Advisors. This is an excellent opportunity to make a real impact in the lives of our residents while developing your career.

About you:

Are you an experienced customer services professional, ideally with a background in housing associations or property-related environments? We are looking for someone with excellent communication and interpersonal skills, who can work collaboratively and effectively in a fast-paced environment. As the Senior Customer Services Advisor, you will need to have strong administrative and organisational skills to deliver day-to-day operational activities, with supervisory experience being desirable. An understanding of property maintenance and tenancy management, along with knowledge of rural communities, is essential to succeed in this role. We are seeking a candidate who is driven to achieve excellent customer service standards and is passionate about making a positive impact on our residents’ lives. If this sounds like you, we would love to hear from you!

Please advise if there are any restrictions to your residency in the UK that might affect your right to take up employment in the UK.

Closing Date: 12pm on Monday 20th April
Interviews: Friday 24th April (in Lower Eashing)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

English Rural Housing Association is committed to equal opportunities and values diversity in its workforce.

No agencies please.

Senior Service Charge Officer – Managing Agent

We are seeking an experienced service charge professional to manage complex portfolios, ensuring accurate reconciliation, compliance and transparent cost recovery.

Position: Senior Service Charge Officer – Managing Agent
Salary: £42,149 to £46,410 per annum (London weighting, depending on experience)
Location: Stratford, London with hybrid working (20% to 40% office based)
Hours: Full time
Contract: Permanent
Closing Date: 17 April 2026
Interview Date: 27 April 2026 (including Excel assessment)

About the role

This is a key role within a busy service charge team, focused on delivering accurate and compliant service charge management across a large and varied portfolio.

Key responsibilities include:

• Calculate and manage service charge estimates and final accounts
• Take ownership of end-to-end reconciliation processes
• Identify and resolve variances and unrecoverable costs with clear rationale
• Support delivery across a large portfolio covering approximately 100,000 homes
• Work closely with internal teams to ensure accurate cost allocation and future planning
• Handle complex queries and complaints within agreed service levels
• Provide expert guidance on service charges, lease interpretation and legislation
• Attend resident meetings and present service charge information
• Support preparation of tribunal cases and attend where required
• Manage statutory notices and support audit activity

About you

You will bring strong analytical skills and experience working with service charges or similar complex financial structures.

Essential skills and experience include:

• Experience in service charges, housing, property, finance, utilities, energy or similar sectors
• Strong reconciliation, cost analysis and data handling experience
• Ability to manage large portfolios and high value budgets
• Knowledge of apportionment, recovery and service charge processes
• Understanding of relevant legislation and lease interpretation
• Confidence working with large datasets and Excel including lookups and pivot tables
• Strong attention to detail and problem solving skills

About the organisation

This organisation is one of the UK’s leading housing providers, supporting hundreds of thousands of residents across multiple regions. With a strong social purpose, they are committed to providing high quality homes and creating thriving communities.

They place people at the heart of everything they do and are committed to building an inclusive workplace where everyone can contribute and succeed.

Other roles you may have experience of could include; Service Charge Analyst, Service Charge Accountant, Leasehold Officer, Finance Analyst, Property Accountant, Billing Analyst, Housing Finance Officer, Revenue Analyst

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Operations Director 

Location: Kington, Herefordshire (On-site)
Salary: £45,000–£50,000 per annum (dependent on experience)
Contract: Full-Time, Permanent
Reporting to: Chairman of the Board
Governance: Position on the Board of Directors (Monthly Meetings)
Start date: Immediate start preferred
Application Deadline: 24th April 2026, 5pm

The Role Purpose

The Operations Director (OD) will hold total accountability for the day-to-day running of Dunfield House. As a Board member, you will translate the Board’s long-term vision into operational reality. Your mission is to maximise the potential of our 15-acre estate, ensuring exceptional guest experiences across all potential revenue streams, while maintaining the financial health and charitable ethos of the venue.

Organisational Structure

You will act as the "hub" of Dunfield House, providing leadership, mentorship, and accountability to a dedicated senior management team.

Direct Reports

• Sales & Marketing Manager: Driving occupancy and commercial revenue.
• Admin Assistant: Oversight of HR, budgets, cash flow, and financial reporting.
• Site Caretaker: Ensuring the 15-acre site, indoor pool, and historic buildings are safe, compliant, and well-maintained.
• Head of Kitchen: Managing food safety, gross profit (GP), and quality of service.

Key Responsibilities

1. Strategic Leadership & Governance

• Prepare and present monthly operational reports to the Chairman and the Board.
• Present Key financial reports in collaboration with the admin assistant.
• Lead the annual business planning process.
• In collaboration with the sales and marketing manager, implement the marketing strategy.
• Act as a guardian of Dunfield’s culture, ensuring the venue remains a "home from home" for all guests.

2. Financial & Commercial Management

• Work with the admin assistant to optimise margins, particularly focusing on energy efficiency and food costs.
• Work with the sales & marketing manager to implement dynamic pricing and improve mid-week occupancy.
• Understands the importance of financial management and has the ability to compile financial reports for Board meetings.

3. Operational Excellence & Compliance

• Oversee the site caretaker to ensure rigorous health and safety standards, particularly regarding the indoor pool and fire safety in a high-capacity residential setting.
• Oversee the head of kitchen to ensure 5-star hygiene ratings and efficient volume catering for up to 90 guests.
• Streamline internal processes (booking systems, staff rotas, guest check-ins) to improve efficiency.
• Share duty manager responsibilities.

4. People & Culture

• Foster a high-performing, collaborative environment between the distinct departments.
• Manage recruitment, appraisals, and professional development for the senior team.

Performance Indicators (KPIs)

1. Financial & Efficiency KPIs

• Primary KPI: Achievement of 103 FHE days.
• Secondary KPI: 15% conversion rate of OTA guests to direct bookers.
• Tertiary KPI: Average TRevPAG of £2.00+ per guest.

2. Operational & Capacity KPIs

• Full House Equivalent (FHE) Readiness: While Sales books the days, Operations must ensure the site is "Turnaround Ready." A KPI for "Zero Down-Time" between back-to-back groups.
• The "Pool Availability" Score: A KPI of 98%+ uptime (excluding scheduled maintenance).
• Catering Margin: 70% Gross Profit (GP) on meals by managing waste and seasonal purchasing.

3. Compliance & Duty Management KPIs

• Health & Safety Audit Score: 100% compliance on monthly internal safety checks (Fire, Water/Legionella, Pool, Safeguarding).
• Guest "Home from Home" Satisfaction: A score (derived from post-stay surveys) specifically measuring Cleanliness and Facility Functionality.
• Staff Retention & Training: A target for Staff Turnover <15%.

The Ideal Candidate

Experience

• Senior Management: At least 5 years in a senior operational role within hospitality, residential centres, or large-scale venue management.
• Board-Level Presence: Comfortable reporting to a Board and communicating complex operational data to stakeholders.
• Commercial Acumen: Proven track record of improving profit margins without compromising service quality.
• Team Leadership: Experience managing diverse teams (from maintenance and catering to sales and finance).

Skills

• Strategic Thinking: The ability to look beyond the day-to-day and plan for the next 3–5 years.
• Financial Literacy: Ability to interpret P&Ls, balance sheets, and budget variances.
• Adaptability: Equally comfortable in a boardroom meeting as they are walking the estate with a contractor.

Benefits

• Board Position: A genuine opportunity to shape the future of a significant regional venue.
• Autonomy: High degree of freedom to implement operational changes and drive the commercial strategy.
• Environment: Work in a beautiful 15-acre setting in the Herefordshire countryside.

Why Join Us?

You will be taking the helm of a financially viable venue at a pivotal moment of transition. You have the opportunity to secure the future of a unique estate that serves as a vital resource for schools, churches, and families alike.

The Vacancy

We are offering an opportunity to be part of an essential team at our newly refurbished, busy main office in the heart of Bloomsbury.  Based within the Connexional Property Support team, this role will provide supervision of and contribution to the Front Desk Operations at Methodist Church House.

Working within the new Front Desk Operations team, you will be a crucial lead in supervising and supporting colleagues, ensuring the delivering of a professional, welcoming, and customer-focused front of house service for all visitors and building users and the wider Methodist Church.

The role will be broad and varied, overseeing and undertaking a range of administrative, facilities and security support functions, working both independently and in collaboration with Building and Facilities colleagues to maintain a safe and comfortable environment for everyone.

About You

We are looking for someone who wants to make a positive contribution to the work of the Front Desk Operations team and be a welcoming presence to all those using the building or contacting the church.  We need someone who is collaborative by nature, able to see others potential, equally comfortable working under your own initiative when needed.  You will preferably have experience of working in a supervisory role within an administrative and customer facing environment with a range of stakeholders. 

As the role will help underpin and contribute to supporting the team’s administrative and organisational function, it is essential that you have relevant experience and confidence in these areas.Equally, experience and ability to plan tasks and organise others effectively and fairly will be an essential quality.

We are a collaborative team and therefore welcome applications from those who wish to contribute to the work of the team in a positive and proactive way. 

For questions or reasonable adjustments during the recruitment process, please contact HR Team.

Closing date: 19 April 2026

Shortlisting date: 20 April 2026

Interview date (in person): 28 April 2026

Please note: We reserve the right to close this advert early if sufficient applications are received. 

Philanthropy Manager

We’re looking for an experienced and passionate fundraiser to join our new Specialist Delivery Team as a Philanthropy Manager. In this influential role, you’ll help our places and projects across the North achieve ambitious philanthropic targets aligned with our 10‑year People and Nature Thriving strategy.

With a strong track record in securing major gifts and charitable trust funding, you’ll bring confidence, creativity and strategic insight. You’ll also inspire colleagues to unlock their own networks, ideas and enthusiasm. helping grow a culture of ambitious, impactful fundraising.

If you thrive on purpose, collaboration and meaningful relationships, we’d love to hear from you.

Internally you’ll be known as Philanthropy Delivery Partner.  Please include a cover letter with your application.

What it’s like to work here

You’ll be part of a multidisciplinary team of experts including curators, archaeologists, conservators, surveyors and fellow fundraisers who work together to deliver the greatest possible public benefit through our national strategy. It’s a supportive, specialist environment where professional expertise is valued and shared, and where every contribution makes a tangible difference to the places and communities we serve.

As this role covers the North region, your contractual work location will be the nearest National Trust regional office to your home. You’ll split your time flexibly between home working, office days and site visits, and you should expect to be at a National Trust place around 40–60% of your week. We’ll discuss the balance at interview.

What you’ll be doing

In this role, you’ll collaborate closely with fundraisers, specialists and property teams across the Trust, sharing your expertise generously and helping colleagues grow in confidence and capability. You’ll develop and deliver compelling fundraising initiatives that support some of our most treasured places, from historic houses and gardens to nature recovery and large‑scale conservation projects.

You’ll build and nurture relationships with trusts, foundations and high‑value supporters, engaging them in the full breadth of the Trust’s work and helping them see the real impact of their support. Working as part of project teams, you’ll bring fundraising opportunities to life, translating expert knowledge into inspiring cases for support.

As part of the Specialist Delivery Team, you’ll play an important role in expanding philanthropic giving across the region and shaping long‑term fundraising approaches that will support our work for years to come.

Who we’re looking for

· Experience developing complex fundraising plans across multiple income streams and meeting ambitious income targets.

· Proven success securing support from individuals, charitable trusts and gifts in wills.

· Ability to build compelling, persuasive cases for support for a wide range of funders.

· Strong communicator with the ability to build trusted relationships across diverse internal and external groups.

· Flexible thinker and problem‑solver, confident in influencing, negotiating and applying expertise effectively.

· Highly organised and proactive, with project‑management experience and the ability to balance quality, cost and time.

· Inclusive leader who creates a positive, welcoming culture and encourages diverse participation.

· Skilled at challenging colleagues constructively, building productive networks and fostering innovative fundraising practice.