• Are you looking for volunteer roles ?

    Go to volunteering section

2,389

Jobs

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Closing today at 23:59
Pancreatic Cancer UK, Greater London (Hybrid)
£38,857 per year
Posted 2 weeks ago Quick Apply
Closing in 5 days
Hft, Preston, Lancashire (On-site)
£23,111.60 per annum
Posted 2 weeks ago
Closing today at 23:59
East Anglian Air Ambulance (EAAA), Multiple Locations (Hybrid)
£29,059 - £33,210 per annum
Posted 2 weeks ago
Closing in 4 days
Mind in Brighton and Hove, Multiple Locations (Hybrid)
£25,818 per annum (pro rata for part time working, actual salary £15,490)
Posted 2 weeks ago
Pro-Finance (Pro-Recruitment Group), London (Hybrid)
£55000.00 - £60000.00 per annum + benefits
Posted 2 weeks ago Quick Apply
Magic Me, London (Hybrid)
£30,000 - £35,000 per year
Posted 2 weeks ago
Guild Care, Worthing (Hybrid)
£31,245 - £35,678 per year
Posted 2 weeks ago Quick Apply
Closing in 2 days
Shooting Star Children's Hospices, GU3, Guildford (On-site)
£35,709 - £40,783 per year
Posted 2 weeks ago Quick Apply
Page 136 of 160
Greater London (Hybrid)
£38,857 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!

Job description

The Talent Set are delighted to be working with Pancreatic Cancer UK to find their Supporter Experience Manager.

The charity offers a flexible working environment, with hybrid working from their London office.

As Supporter Experience Manager, you will help us to champion and improve audience experience across the charity, including our support services, fundraising, campaigns, and marketing activity. You’ll focus on mapping, developing, managing, and analysing a matrix of multi-channel journeys with the overall goal of increasing impact, deepening engagement and loyalty, and driving up income.

You will be reporting into the Senior Marketing Manager and will work closely with teams across the organisation to showcase key insights and make actionable recommendations, considering how objectives, content, channels, and targeting can best be used to optimise the audience experience.

Key Responsibilities:

· Audit all our current audience journeys, identifying the key KPIs for each and analysing how well the journeys are achieving their aims.

· Use data analysis to identify where audiences experience could be improved (e.g. overlapping communications, pain points) and highlighting where good practice exists.

· Prioritise journey development based on organisational goals and impact vs input, balancing quick wins with longer-term improvements.

· Working with teams across the organisation, showcase key insights and make actionable recommendations to both our journey matrix and individual journeys, considering how objectives, content, channels, and targeting can best be used to optimise the audience experience.

· Contribute to, and help to implement, new processes so we can better plan and manage individual journeys, as well as our journey matrix.

· Run workshops, training sessions and consultation meetings where appropriate that help teams to make journey improvements and transition to a more audience-centred way or working.

· Influence internal stakeholders to see the benefit of leaving behind a product-only mindset and expanding their view to better meet the needs of our different audience segments.

Person Specification:

· Experience of working in an audience experience-focussed role in a similar sized organisation - mapping, planning, measuring and optimising audience journeys.

· Experience of working within a marketing team to deliver communications and creative content to range of audiences across a range of channels.

· Experience of analysing various forms of audience insights to develop tangible actions for teams to apply to individual journeys, as well as the journey matrix.

· Experience at championing the audience voice and encouraging teams to shift to a more audience-centred way.

· Experience of creating and improving processes to better plan, manage and evaluate audience journeys.

· Strong project management skills with the ability to work with cross[1]functional project groups and programmes.

· Excellent interpersonal skills with the ability to build good working relationships with, and influence, internal and external stakeholders.

· Excellent data literacy and numeracy skills.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

Posted by
The Talent Set View profile Company size Size: 1 - 5
Posted on: 09 April 2024
Closing date: 26 April 2024 at 23:59
Tags: Communications, PR,Fundraising,Marketing,Digital