Advice / Information Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
EMPLOYMENT SPECIALIST ROLES (multiple openings across mild to moderate or severe mental health conditions)
Twining Enterprise supports people across North & West London with mental health challenges to find and sustain work, using the internationally recognized Individual Placement and Support (IPS) approach.
We are now looking to recruit a number of professional and self-motivated Employment Specialists to join our dynamic and high performing teams in Barnet, Brent, Ealing, Harrow, Hounslow, Hillingdon, Hammersmith & Fulham and Haringey. We urgently need people for our Hammersmith & Fulham and Haringey teams. You will provide an employment support service to help people with mental health conditions gain and sustain paid employment.
In return we offer a friendly and supportive working environment, flexible working, career development opportunities, a comprehensive training and induction programme, a generous holiday entitlement and competitive financial rewards. We also practice what we preach in terms of creating a positive working environment to support our own employee’s wellbeing. We are strongly committed to equality of opportunity in employment and oppose all forms of unlawful or unfair discrimination.
Job title – Employment Specialists (multiple openings across primary and secondary care)
Salary - £29,432 – £32,760
Responsible to – Team Leader
Location – Barnet, Brent, Ealing, Harrow, Hounslow, Hillingdon, Hammersmith & Fulham and Haringey.
Contract – Permanent
Full time
JOB PURPOSE
To inspire people with mental health conditions to progress, and to gain and sustain paid employment. Some Employment Specialists will support clients with common (mild to moderate) mental health conditions (e.g. anxiety, depression), whilst others will support clients with more severe and enduring mental illness (e.g. schizophrenia, bipolar, personality disorders).
Depending on what clients are right for you to work with, you will either work across the local NHS primary or secondary care network alongside NHS clinicians to secure client referrals.
To work with clients with more serious mental illness, you will need to be comfortable supporting people who have experienced / are experiencing serious mental health challenges, as well as possibly other serious difficulties in their lives. Although you will receive full training and support, it’s important you are aware of the potential impact this may have on your own mental wellbeing.
All Employment Specialists will follow the 8 principles of IPS, adhere to the IPS Fidelity Scale and achieve monthly targets and KPIs with the required administration and compliance.
Responsibilities and Duties
1. Engage a caseload of clients with mental health problems and establish trusting, collaborative relationships to support them into employment in line with contract targets and IPS fidelity.
2. Assess clients’ employment support needs; implementing and adjusting employment plans as necessary to support each client’s desired outcomes along IPS requirements.
3. Develop and deliver a range of practical services to meet clients’ needs including career guidance, job searching, CV preparation, interview skills, individual coping techniques or work coaching.
4. Build a constant flow of referrals to ensure a dynamic caseload.
5. Conduct weekly employer engagement activity in line with IPS Fidelity.
6. Understand the complex issues a client may face, recognise holistic support needs and work in conjunction with clinical staff.
7. Facilitate access to expert financial advice on welfare benefits and ‘access to work’ resources.
8. Provide support and reasonable adjustments if required, to employed clients to support them to stay and progress in work.
9. As requested, attend clinical team meetings to provide advice and information on employment and IPS.
10. Collaborate with community partners to raise awareness of employment and mental health issues and promote access to the service.
11. Maintain accurate and up to date records of activity and outcomes in line with service requirements, ensuring the IT database is up to date and paperwork compliant.
12. Update and maintain NHS database (IAPTus).
13. Receive regular supervision and training to meet individual, team and organization’s needs.
14. Contribute to the development of a service that is locally responsive and supports minority/disadvantaged communities.
15. Comply with and actively promote all Twining policies and procedures including Equality and Diversity, safeguarding and data protection.
16. Perform other tasks as required by your manager.
PERSON SPECIFICATION
Essential Knowledge, Skills and Abilities we will shortlist you on.
We are also interested in transferable skills and experience which could support your attributes in these areas.
· Understanding and experience of the support needs of people with mental health conditions in finding, returning to/retaining mainstream employment.
· Knowledge and experience of working in a health or social care setting.
· Able to present confidently to external stakeholders and partners at various levels.
· Experience working within a quality assured framework/standards and commitment to adhering to the IPS model of employment support/fidelity and employment retention (training will be provided).
· Experience of effective diary management, prioritising tasks and working to tight deadlines.
· Proven ability to work effectively and be accountable in an outcome-driven environment.
· Strong client needs assessment and action planning and competent in accurate record keeping and casework administration.
· Excellent computer skills including ability to utilise database and Microsoft packages.
· Excellent interpersonal and communication skills with clients (face to face, by telephone and in writing) and as part of a team.
· Ability to think creatively to provide solutions for clients and provide excellent local partnership work.
· Willingness to travel in designated London Borough.
· Knowledge of and commitment to relevant policies, procedures, and standards e.g. Health & Safety, Confidentiality (Data Protection), Equality & Diversity and Sustainable Development, Equality Act 2010 and employment law.
Desirable Experience and Skills
· Experience working in an IPS or employment and disability service.
· Experience working in a mental health setting.
Attitudes
· Positive, professional, and self-motivated
· Dynamic personality, confident engaging with a range of stakeholders to promote the service.
· Strong belief in the value of employment in supporting good mental health.
· Empathetic and person centred.
· Committed to equality of opportunity and diversity.
· Open to feedback and proactive in addressing self-development.
· Proactive in managing one’s own health and wellbeing.
ABOUT TWINING ENTERPRISE
Who we are
Twining Enterprise exists to improve mental wellbeing by supporting people in and into work. Everything we do is aimed at helping people with mental health conditions gain access to the benefits work has to offer. Our tailored practical employment support doesn’t just help with work-related goals, it improves our clients’ wellbeing and lives.
We are one of London’s leading mental health employment charities. We provide life-changing support to 2,000 Londoners with mental health problems every year. Our clients regularly tell us that our support has helped them achieve progress they didn’t believe was possible.
How we work
Individual Placement & Support (IPS) is an internationally recognised and evidence-based supported employment intervention. IPS is regarded as the most effective and efficient way of helping people with mental health issues into competitive and sustainable employment.
Twining was the first non-NHS provider to be awarded Centre of Excellence status for its IPS service in Barnet.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Title: Domestic Abuse Caseworker
Responsible to: Centre Manager
Main Purpose of role: To provide advocacy and practical support to survivors of domestic abuse.
Salary: £13.90 p/h
Hours: Full time, Mon- Fri. (part time working will be considered no less than 4 days per week)
Location: This role is predominantly based at Hillingdon Women’s Centre, but there is flexibility to work from home depending on caseload needs
Contract Type: Permanent
Application Guidance: You must send an up-to-date CV and cover letter to support your application. Applications without a cover letter will not be considered.
Role summary:
Hillingdon Women’s Centre is 100% led by and for women. We are feminists, passionate about championing social justice, challenging inequality and offering services that directly impact women's lives in Hillingdon and surrounding boroughs. We are seeking applications for the position of Domestic Abuse Caseworker, dedicated to assisting women aged 18+ seeking support for Domestic Abuse.
As part of our work, we provide comprehensive support services for victims and survivors of Domestic Abuse (DA) in Hillingdon. Our Specialist DA service offers personalised one-to-one support through dedicated Caseworkers. These Caseworkers conduct assessments to establish risk and well-being levels using the DASH SafeLives checklist and Empowerment Star assessment. They collaborate with the service user to develop a personalised safety plan, offering critical safety advice, assistance with accessing accommodation, referrals for legal advice, and connections to other statutory agencies, including the local authority, police, MARAC team, and mental health services. The role of the Caseworker is to inform women of their rights and options, empowering them to make informed decisions. This includes providing practical advice, dispelling myths, developing action plans, and offering longer-term support post-separation. The successful candidate will also be required to support the delivery of our Pathways to Healing DA recovery programme.
What we are looking for:
- A strong background in providing individualised support to victims/survivors, including risk assessment, safety planning and advising women of their options
- Experience working with other agencies i.e the local authority, police and the third sector
- A passionate individual, dedicated to ending Violence Against Women and Girls
- An understanding of intersectionality, as the women we support face multiple barriers when accessing services
- The ability to work collaboratively as you'll be joining a small team who work closely together to achieve the best possible outcomes for survivors
- Someone adaptable, who understands the complexities of working in a trauma-informed environment
- An ability to manage a caseload independently with strong time management skills
- An excellent communicator both verbally and in writing
Why work at HWC?
- Joining a supportive team of passionate women
- Flexible working available
- Comprehensive training
- On-going opportunities for career development
- Office closure during the Christmas period
- Employee Benefits Platform offering staff discounts, benefits and savings
- Employer pension contribution
Application Guidance
To be considered for this role you must apply with a CV and a cover letter. We encourage applicants to thoroughly read through the job description and person specification, as your cover letter must include the following:
- A detailed summary of your experience supporting victims of domestic abuse, with specific examples
- An explanation of why you want to work for Hillingdon Women's Centre
- Showcasing your understanding of a trauma-informed approach when working with survivors
- Highlighting your strengths that would make you successful in this role
*This role is open to women only as an Occupational Requirement as a single-sex space in line with the Equality Act 2010.
**We are unable to provide visa sponsorship
Please send an up-to-date CV and a cover letter including the required information highlighted in the job description
Our vision is for a world where all women can lead safe, independent, and thriving lives.
The client requests no contact from agencies or media sales.
Ruils is a user-led charity based in the Richmond borough that supports disabled children and adults and the elderly to live independently, be part of their community and to live life to the full. We provide information, advice, advocacy, befriending and activities to our clients and their families.
As part of this mission, we deliver accessible and inclusive community group activities and volunteer-based services for disabled residents. Our ambition is to enrich people’s lives, help with their mental health challenges and reduce their isolation and loneliness. We have broadened our community remit to also identify, advise and support residents living with health inequalities in the Borough of Richmond as an NHS Southwest London Integrated Care Board Core20Plus5 Partner.
The localities of focus will be Whitton/Heathfield, Hampton North, Barnes North, Mortlake and Ham & Petersham. These localities are also where Ruils has lower levels of volunteer engagement and consequently community service provision.
Purpose of Post
- Working with the Community and Volunteer Manager to deliver our Community Independent Living Services (CILS). The role entails supporting Ruils’ Group Activities, Befriending, Active from Home Walks, as well as the recruitment and management of Ruils Volunteers.
- Working with the Community and Volunteer Manager, to manage our Core20Plus5 initiative to target resident engagement with community organisations in areas where this is identified as being low.
- To establish the reasons for this and draw up a plan for improved local engagement by driving volunteer recruitment and delivering increased befriending and Active from Home client matches, new group activities, and establishing a trusted reach-out path for the currently dis-engaged residents at our Health and Wellbeing events.
- To provide input to Health and Wellbeing events organised by the Health in your Hands team in areas of focus.
Key Duties
- Support with the recruitment, matching, on-boarding, training and management of Ruils Volunteers in particular areas of focus and across the charity when required.
- Support with the administration and management of the Ruils Befriending, Active from Home Walks, and Community Group Activities, particularly in key areas of focus.
- Support new clients being referred into CILs services to access activities and services.
- Work with clients (with guidance and support) to:
- Access CILS services.
- Match with appropriate befriending volunteers.
- Access social and leisure opportunities in the community.
- Support (where appropriate) with facilitating Ruils online group activities.
- Support with the monitoring of CILS activities.
- Manage our Core20Plus5 initiative to engage with community organisations (council, voluntary, health & wellbeing, resident associations), and local residents to:
- Increase Ruils understanding of local health and wellbeing support needs.
- Record findings of engagements as basis for new services deployment.
- Promote new volunteer requirement at micro-level in targeted localities.
- Evaluate what new group activities will meet local resident wellbeing needs and propose plan for delivery.
- Support the delivery of Ruils Health & Wellbeing Events in key areas of focus including contacting local residents to promote the events.
- Identify, reach out and establish ongoing relationships with like-minded organisations to attend their health and wellbeing events in the targeted localities. As a community connector, outreach should also identity individual influencers in these areas in order to utilise their knowledge, insight and influence with the challenges faced by local residents.
- The goal is to establish a trust and confidence to maximise our engagement with local residents.
- Other duties as deemed appropriate relating to the community services, or Ruils services generally.
Ruils Culture
At the heart of Ruils is good people. We believe in mutual respect where we value everyone’s strengths and celebrate our differences and imperfections. We all support a collaborative ‘us’ mentality where we share our knowledge for the benefit of our colleagues and clients.
Our culture is underpinned by clear, honest and transparent communication at all levels. We are all committed to creating an organisation that supports our personal and professional lives but can still be a fun and sociable place to work.
We all passionately believe in the same vision for Ruils and our clients, supporting people to become valued, effective and independent members of society. We will achieve this through open collaboration as a team and an empathetic approach to our clients.
For us all to grow and flourish we are committed to creating a supportive, caring and kind environment for every member of our team. We will do this by trusting our colleagues and acting with the utmost integrity and accountability with everyone we come in to contact with. We are all committed to the success and growth of Ruils and appreciate this will be achieved through being flexible and accessible in our approach to work and by supporting each other to reach our full potential.
Finally, we know that it is the people at Ruils that make the difference. We will encourage and welcome like-minded people to the team who share and are committed to our values.
It is necessary for all employees to be flexible, and all employees may be required from time to time to perform other duties that may be required by the employer to provide effective services to clients and to ensure the efficient running of the organisation.
General
The post-holder is expected to work in line with the Ruils’ policies and procedures including health and safety, confidentiality, safeguarding adults and children, and equal opportunities and diversity. In carrying out their duties the post-holder should endeavour to maximise the opportunity for disabled clients to be independent and to create opportunities that enable them to reach their full potential.
It is necessary for all employees to be flexible, and all employees may be required from time to time to perform other duties that may be required by the employer to provide effective services to clients and to ensure the efficient running of the organisation.
The post-holder will:
- Promote the work of Ruils.
- Be self-servicing and will maintain efficient files and records and records on the Ruils database.
- Attend monthly staff meetings.
- Attend personal and peer supervision and appraisal meetings.
- Attend and contribute to Planning Days and Events as and when required.
- Undertake any training necessary to improve performance.
- Comply with all relevant legislation.
- Ensure that confidentiality of client information is maintained in line with GDPR regulations.
Special Requirements:
- Flexibility to work outside of normal office hours on occasion. Ability to work remotely or online for a period of time, with strong IT skills.
- We actively encourage applications from disabled people and people with long term health and mental conditions.
- We operate a Guaranteed Interview Scheme in that we will guarantee an interview to all disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.
Please apply in writing with a cover letter and stating your current salary to Viv Sage, our HR Consultant at Better Talent, via the Quick Apply button.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Community Key Worker
Salary: £22,000 - £26,000 (outer London)
Location: Covering areas within Essex. Once a week in Waltham Cross
Contract: Fixed term until March 2025 (with possibility of extension)
Hours p/w Full Time 35hrs per week
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police & Prison Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
Are you an excellent relationship builder who can work with women and a diverse range of delivery partners to ensure that she meets her potential and successfully progresses through and beyond her probation supervision? Can you meet a women wherever she is at in her journey and work with her to create an individualised support package that gives her the best chance of breaking the cycle of offending?
Are you looking for a dynamic and rewarding role working for a feminist organisation who understand that supporting women in the criminal justice system requires a specialist and gendered approach? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?
In your role as a Community Keyworker, you will be working with women involved in the Criminal Justice System; those on Probation in the Community and those women being released from Prison as part of their Post Sentence Supervision; providing some in-reach and ‘Through the Gate’ support. You will be working in a team of Community Keyworkers in your region. Each Keyworker will provide holistic one to one community support to women with a variety of needs.
About You:
Are you a strong believer in advocating for others? Are you empathetic, patient and determined? Then this opportunity could be right for you.
The Minerva London service provides holistic, trauma-informed support for women in touch with the Criminal Justice System. We do this through offering dedicated one to one support, safer women’s centre spaces and specialist interventions and partnerships.
To be successful as the Community Key Worker you will need the below experience and skills.
You will be working in a supportive, friendly, and welcoming team whilst having oversight of a caseload of women, who may be under the supervision of the National Probation Service or in custody, enhancing the offer of holistic support and advocacy services available to them throughout their journey.
Building relationships with other statutory and non-statutory agencies in local communities is vital to build referral pathways and provide a whole system approach to supporting individuals.
To carry out this work you will meet women in the community in your designated borough and co-locate with other agencies including the National Probation Service, as well as regularly attending Advance’s North London vibrant Women’s Centre/office space.
You will be a creative self-starter who will support the service and look for innovative solutions to support clients with complex needs. You are confident professional relationship builder and has good awareness of Safeguarding procedures. Strong Administration skills and understanding of compliant behaviours also experience of supporting. With good knowledge of the criminal justice system and awareness of other support provisions.
- Closing Date for Applications: 21st September 2024
- Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) if working a 35 a hour week.
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please contact us via the Advane website and the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.
We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
Join us as the Network Coordinator for the Liverpool Access to Advice Network (LATAN) and be at the forefront of transforming access to legal advice and support in Liverpool!
As the Network Coordinator, you will play a crucial role in driving greater buy-in and commitment to LATAN, ensuring its sustainability and growth. This dynamic role involves securing funding, growing robust collaborations with community organisations, and building strong relationships with key stakeholders to support and elevate the network.
About LATAN
Established in 2020 through a groundbreaking project funded by Liverpool City Council (LCC), The University of Liverpool, and Citizens Advice Liverpool, LATAN has become a strong, evidence-led network strengthening innovative collaboration in the Liverpool advice sector. By working in partnership and developing a thriving community of practice, LATAN is enhancing how advice services operate in the city.
A significant recent development is LATAN’s campaign to enhance capacity and access to free legal advice for Liverpool residents. We are collaborating with the Council to create a comprehensive Liverpool Advice Strategy.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
As well as a competitive salary CAL also provides access to:
- 27 days annual leave plus bank holidays
- Hybrid Working Scheme
- Interest free travel loans
- Employee Assistance Programme
- Pension Scheme
- Cycle to Work Scheme
- Lifestyles Gym Membership (20% corporate discount)
- Enhanced maternity, paternity and adoption leave pay
As part of SNG's commitment to build Thriving Communities, our brand-new Debt Advice Service sits alongside an array of other support services including Employment, Energy, Job Coaching, Money Coaching and Money and Debt advice.
You'll have the opportunity to join a business that puts customers at the heart of all we do and shape one of the largest programmes being delivered to support people through the cost-of-living crisis.
We're pleased to have an opportunity to join our brand-new Debt Advice Team on a full-time permanent basis.
This role will follow our hybrid approach of home, office and resident visit working. Your office location will be either Blandford, Christchurch or Basingstoke.
This is an exciting opportunity to be at the forefront of a brand-new Debt Advice Service, where you'll play a key role in shaping and developing its offering during its inaugural year.
Alongside this, you'll provide comprehensive, day-to-day Debt Advice to customers, taking a holistic approach to their financial situations.
Collaborating closely with both established teams and newly created roles, you'll help deliver a well-rounded, ‘whole household' service that's tailored to meet the unique needs and vulnerabilities of our customers.
Your work will be instrumental in sustaining tenancies and enhancing residents' financial resilience.
Key responsibilities
- Deliver accurate and up to date Debt and Money Advice within FCA guidelines
- Assist customers to prepare financial statements.
- Take a proactive and explorative approach to obtaining and understanding information
- Assist customers by negotiating by letter or telephone with creditors and other agencies e.g., fuel companies, local authorities, DWP and consumer credit companies etc
- Negotiate with third parties, including statutory and non-statutory organisations where required
- Prepare and present cases to the necessary statutory bodies and negotiate with third parties as appropriate
- Assist clients with other associated problems, referring to other advisers/agencies
- Provide advice and signposting towards, training or employment, linking up with internal and external specialists to assist
- Maintain accurate records of cases, in line with policy, procedure and legislation
We are accepting applications for unqualified Debt Advisers, with the understanding that completion of a Money Advice and Pensions Service (MaPs) Accredited qualification is achieved within a reasonable period once appointed. Salaries offered will reflect the relevant qualification status, with a view to increasing once achieved.
Your experience
To be considered for this role, you'll need:
- Solid experience in providing advice, ideally within a similar setting, with an understanding of FCA regulations and compliance standards.
- Strong customer service skills are crucial, particularly in supporting vulnerable individuals and tailoring services to meet their unique needs.
- You should have experience managing client caseloads, and preparing cases for statutory bodies, with excellent communication skills across various channels.
- Collaboration and teamwork are key, as you'll work closely with colleagues and external partners while providing guidance to less experienced team members.
- A proactive approach to staying current with regulatory changes and a commitment to personal development, including obtaining a MaPs-accredited Debt Advice qualification if not already held, are essential.
Your benefits
You'll be given the opportunity to grow your skills within a role that will bring great satisfaction.
Some of our benefits include:
- £450 yearly flexible benefit pot to use against benefits of your choice
- Flexible working – working from home
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Chance to buy or sell holiday as part of our flexible benefits package
- Generous matching pension scheme up to 12%
- Life cover
- Part of our Recognition scheme where you can be gifted retail vouchers
- Wellbeing discounts including Gym Memberships
- Wide selection of other benefits available
What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Check out our careers site to learn more about us and our values.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to work with a leading advocacy charity organisation supporting those in need?
Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?
Are you keen to make a difference to people who want to be heard?
Then come and join us here at VoiceAbility.
We are looking for a new Advocate to join our team in North Ayrshire and Arran area. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.
About us
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website.
About the role
This is an exciting opportunity for Advocates to join and shape this service covering North Ayrshire and Arran. Your role will require you to travel to locations such as clients’ homes, hospitals, care homes and within community settings across the area to meet with clients and professionals. You will be home based for administration; therefore, access to your own transportation and a suitable home internet connection is essential.
About you
Desirably you will have some experience of working in advocacy, or providing welfare, supporting, or caring for Adults who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing support.
You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.
How will you make a difference?
You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.
You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.
You will work resourcefully and collaboratively with the individuals you support. You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them. You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard.
Professional Development?
You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain, or to already hold, the Level 2 Award in Independent Advocacy with disciplines suitable for the role they work in.
Benefits:
- 28 days annual leave plus bank holidays
- 5% employer pension & 3% employee contribution
- Salary sacrifice pension scheme
- Separate Life Assurance Cover
- Staff discount scheme including retail discounts, entertainment, holidays etc
- Discounted Gym Membership; Employee Assistance programme
- Supportive working environment fostering a good work/life balance
- Support with continuous professional development
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.
How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.
Important Dates:
Closing date for applications; noon on 22 September however, VoiceAbility reserve the right to withdraw this vacancy before this date.
Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.
Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.
We look forward to hearing from you.
NB:
If you don't already hold the Independent Advocacy Qualification, and you are successful in your application, it is a requirement that you complete this within 12 months of commencing the training. VoiceAbility will fund this training.
The client requests no contact from agencies or media sales.
We are looking for an enthusiastic and motivated individual to join the London and Home Counties community engagement team to support our exciting work with communities at risk of flooding.
If you have excellent communication skills and a desire to work with people in a collaborative way to address flooding inequality using a community-based approach, then apply today!
Location: Home-based, as part of the London and Home Counties team, however, regular national travel will be required as part of this role including evening meetings with communities, training days or other work-related activities.
Hours: Full time 37.5 hours per week
Salary: initial salary of £24,500 to £25,500 per annum plus discretionary London weighting may be applied in accordance with where you live
Contract: Permanent, initially to provide maternity cover in Slough/Bucks but with an expectation that you will transition to work regionally once this has been completed
Benefits: 30 days annual leave including bank holidays plus a day off on your birthday, learning and development and the company operates an auto enrolment pension scheme.
Closing Date: 22nd September 2024 (midnight). We reserve the right to close these vacancies early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Interview Date: w/c 30th September 2024
The Role
Reporting to a Community Engagement Manager, the Flood Engagement Officer will work with colleagues across the area to deliver against engagement activity.
Key responsibilities will include:
Delivery of community projects
Engaging and empowering communities
Managing key stakeholder relationships
Providing data to support activity
Supporting the senior team with other activities as required
About You
You will be:
Able to empathise with those at risk of flooding
Able to prioritise and focus to increase impact and reach
Willing to travel extensively including evenings and occasional overnight stays
Flexible and organised
A team player with a solution focused mindset
This role requires extensive travel across London and the South to visit communities and our professional partners and will require regular travel outside of the locality for away days, meetings and training. Candidates must be able to demonstrate how they can meet this requirement of the role including a full driving licence and access to a car.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.
About the Organisation
The National Flood Forum (NFF) is the only independent national charity dedicated to supporting and representing people at risk of flooding. Established in 2002 by those affected by flooding, we passionately put people at the heart of flood risk management. Our goal is to empower individuals and communities to recover from flooding and get the best possible outcomes. We put people first. We act as an honest, trustworthy and independent broker on behalf of flooded people.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of flooding.
You may also have experience in areas such as Community Engagement, Engagement Officer, Engagement Assistant, Community Engagement Lead, Community Engagement Coordinator.
The client requests no contact from agencies or media sales.
Hours: Full- and part-time positions
Contract: Permanent
Location: CAML charity offices and outreach venues across Merton
Salary (pro rata for part time):
From £26,500 per annum, dependent on experience, for accredited Advisers
Annual Leave: 25 days (pro rata for part time), Charity Day, plus public holidays
Pension: The charity operates a pension scheme
The charity offers an employee assistance programme
Deadline: 6pm, Sunday 22nd September 2024
Are you an experienced accredited Adviser?
Do you want to support individuals and families impacted by the cost of living crisis?
Are you looking for a role with a professional, supportive and expanding advice charity with over 80 years of experience working in South West London?
If so please read on:
Citizens Advice Merton and Lambeth (CAML) is the leading advice charity supporting individuals and families across the London boroughs of Lambeth, Merton but also wider London. We provide a range of information, support and advice services. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.
Owing to charity expansion, we are looking for experienced, accredited Advisers to provide comprehensive advice and support to clients. If you have at least one year’s experience of working in an advice support organisation, are passionate about supporting individuals and families in need and interested in joining a dedicated, professional team we would love to hear from you.
The successful candidates will have excellent interpersonal skills and be able to work flexibly with clients and for the charity. You will be meticulous in your work, especially when supporting clients and maintaining case records for continuity of follow up advice and casework. You will also be very well informed with regard to legislation, case law and policy changes relating to advice and benefits.
Main duties and responsibilities
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Provide comprehensive advice in all generalist subject areas including welfare benefits, debt and income maximisation, in line with Citizens Advice requirements.
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Commit to ongoing training/development as requested by the charity
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Use your interpersonal skills to explore, listen and understand complex problems as they affect each individual and tailor your approach to advice accordingly
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Provide a clear plan of action and follow-up on actions relating to cases as appropriate
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Identify and escalate serious problems, including safeguarding, appropriately
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Ability to work to own initiative within a team environment. Work closely with service colleagues and wider CAML team
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Support clients in CAML offices and outreach venues
Monitoring Quality and Case Recording
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Ensure all client engagement and support is comprehensively and accurately recorded
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Review your work, and monitor quality standards, as per the Citizens Advice quality framework
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Ensure data protections regulations are adhered and office procedures followed
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Work with your line manager and senior managers to develop and improve services, and your own standards.
Other Duties and Responsibilities
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With wider charity team and other organisations, ensure clients are supported with related advice issues
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Ensure all work is fully compliant with our policies and procedures and Citizens Advice Quality Standard
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Assist and contribute to the charity’s communications, research and campaigns work
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Maintain positive working relations with our stakeholders
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Professionally represent Citizens Advice Merton and Lambeth
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Other duties as requested by your line manager, senior manager and Chief Executive
Professional Development
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All our team receive comprehensive induction to the charity and our work. We support Advisers in their professional development to ensure we’re up to date with recent legislation, case law, policies and procedures relating to benefits and debt and undertake appropriate training as agreed with your line manager.
Person Specification
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Generalist Adviser certificate (Citizens Advice or equivalent) - Essential
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Experience of using client management databases (we use Casebook) – Essential
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Fantastic communication skills - Essential
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Ability to prioritise work, meet deadlines and manage caseload – Essential
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IT competency and experience – Essential
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Ability and willingness to work as a team – Essential
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Understanding of and commitment to the aims, principles and values of Citizens Advice service – Essential
This job description and personal specification does not form part of any contract.
If you’re interested in the role and joining us, we would be delighted to hear from you. Please follow the link to our website in order to apply.
The deadline for applications is 6pm, Sunday 22nd September 2024.
If you do not hear from us, we are afraid your application was unsuccessful.
We reserve the right to close applications early if we receive sufficient applications for the role.
We are registered with the Information Commissioner's Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy for more information on how your personal data will be processed and stored.
The client requests no contact from agencies or media sales.
The Office Facilities and Safety Officer is responsible for ensuring the efficient operation, maintenance of a safe and healthy work environment; [by developing, implementing and monitoring safety policies and procedures] and overall management of the physical work environment This role ensures compliance with all relevant health and safety regulations, conducts risk assessments, and provides training to employees on safe work practices. By proactively identifying hazards and working closely with all departments. This role is key in creating a safe, comfortable, and productive workplace for all employees by overseeing the daily operations of the office facilities, including space planning, equipment management, and contractors.
The postholder will also play a key role in implementing sustainability initiatives, ensuring compliance with health and safety regulations, and managing budgets to optimize facility-related expenses. Through proactive maintenance, effective space utilization, and managing contractors, the postholder will contribute to a positive and efficient working environment that supports the organization's overall goals and objectives.
Person Specification
- The ability to communicate in a clear and lively manner both in writing and verbally
- This post would be suitable for someone with experience in office and facilities administration
- Good IT competency in MS Word, and Excel
- The aptitude to understand finances, budgeting and budget management
- Good telephone manner
- Ability to deal sensitively and diplomatically with a range of people
- Organised, able to work to tight deadlines and manage conflicting priorities
- A willingness and ability to work evenings and weekends as required
- Good communication skills with the ability to deliver succinct oral and written output.
- Well organised and able to prioritise a changing workload.
- Enjoys finding solutions, and getting things done
- An eye for detail and desire for accuracy
- Has a can do attitude, and is a 'completer-finisher'
Are you interested in applying? Please view the Job Information Pack for full and further details about the role, including shortlisting and interview dates.
About us
The Diocese of Southwark is one of the 42 dioceses of the Church of England, created in 1905 from part of the ancient Diocese of Rochester. The Diocese covers South London and East Surrey, is one of the largest Dioceses in the Church of England and the most diverse, and is divided into three episcopal areas: Croydon, Kingston, and Woolwich. It has the London home of the Archbishop of Canterbury and has the centre of the Church of England in the diocese, Lambeth Palace. Today the Diocese ministers to nearly three million people over an area of 317 square miles through its 293 parishes and 105 church schools, educating more 37,000 young people. The churches offer welcome, care and dignity to their parishes, supporting those in education, hospitals and prisons, and pioneering communities seeking to reach out and serve in new ways.
Welcome to the Diocese of Southwark, where we seek to be Christ Centered Outward Focused in all we do.
As a Governance Officer, you will provide high quality governance and operational support to the senior executive and Board and Committees as well as other stakeholders both across the Fund and externally.This opportunity is a 12 month fixed term contract.
The successful candidate will join our core Governance team of five, reporting to the Head of Governance and working closely with another officer and two senior officers. A team player you will take pride in your work and the work of the Governance team.
Ideal candidates will have a good understanding of governance in the public or voluntary/charity sector and be able to quickly familiarise themselves with the Fund’s complex governance framework.
You will be expected to use your judgement and knowledge to provide prompt and high-quality support, advice and feedback.
You will also be confident in identifying, implementing, and maintaining governance processes and best practice, suggesting changes where needed.
You will be able to develop and maintain a complex schedule of Fund-wide corporate meetings and providing seamless support to the senior leadership of the Fund.
Responsibilities:
- You will work strategically, scheduling meetings throughout the year, and managing complex diaries to ensure availability and smooth coordination.
- You will attend various meetings, taking accurate and comprehensive minutes, and ensure that all key decisions and actions are documented and communicated promptly.
- You will collect, format, and organise meeting papers for distribution to meeting participants.
- You will maintain the organisation’s Declaration of Interest Register.
- You will manage the team’s inbox, handling queries from internal and external stakeholders in a timely and professional manner.
- You will work closely with a wider team of Governance Officers, Executive Assistants, and other colleagues to ensure seamless support across the governance function.
- You will be recognised across the Fund as a knowledgeable resource on governance matters, providing guidance and support as needed.
- You will be expected to manage your workload effectively, work without supervision, and deliver high-quality outputs under tight deadlines.
Ideal skills and experience:
- Experience working in governance, or a governance-related position.
- Reliable, responsive, flexible and ability to maintain a high standard of professionalism in all interactions.
- You will have excellent communication skills to convey complex information clearly and concisely, both in writing and verbally.
- Experienced and skilled in writing quality meeting minutes, promptly after meetings and effectively.
- You will be proactive and strong attention to detail
- You will be able to manage multiple priorities, handling complex schedules, and ensuring that all tasks are completed efficiently and on time.
- You will have the ability to work well in a team environment, collaborating effectively with colleagues to achieve common goals.
Interview Date: Week commencing 30th September (first stage), minute taking task and competency based interview, virtual
Location: We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. Our team is mainly based in London, therefore regular travel to our office in Kings Cross will be required.
We also have offices in Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, Newcastle and Newtown.
On application, please align your supporting statement to the criteria below
Essential criteria
- Demonstrate a good understanding of governance through prior experience in working in a similar role in the public or voluntary/charity sector.
- Have strong communication skills, verbal and written, and excellent minute writing skills.
- Have experience in supporting operational and logistical requirements in a busy team, with the ability to work across multiple workstreams, manage workload, whilst maintaining high attention to detail.
- Have an excellent knowledge of MS Office 365/excel and experience working with virtual software.
Desirable criteria
- Demonstrate an adaptable and resilient approach and the ability to think innovatively to solve problems.
- Knowledge of public sector governance and environment.
- Experience in working collaboratively within a team and supporting others.
- Understanding of project management.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
CXK is an award-winning charity which supports young people and adults to build the skills and confidence they need to move into sustainable education, employment, or training. We continually strive to provide the best services to meet the needs of the 260,000+ beneficiaries that we support each and every year – empowering individuals and strengthening communities across the south of England.
With continuous growth driven by numerous long-term contracts, CXK is a charity that prioritises innovation and investment in both our staff and services. Our solid financial security, underpinned by substantial reserves, ensures we can offer a stable environment for our team. Choosing a career at CXK means you will join an organisation that supports your development and provides opportunities for you to take part in rewarding work. As a result, our staff are able to make the most of their potential.
Passion, innovation, and integrity are at the heart of our culture. Therefore, we’re dedicated to bringing together highly skilled people who are passionate about making a difference. In return, we offer a flexible, professional, and friendly working environment in which our staff are truly valued and invested in.
The charity delivers careers information, advice and guidance (IAG) services in ten prisons across Kent, Surrey and East Sussex; supporting prison residents during their stay in custody.
We are currently looking to recruit an experienced Careers Adviser to work at HMP Lewes & HMP Ford . The purpose of this role is to provide residents with professional and impartial careers information, advice and guidance; working with them to develop their motivation and work-related skills in order to enable then to move into employment, education, training, apprenticeship or volunteering on release.
The role holder will also work with the prison staff to recruit, manage, mentor and support a caseload of peer mentors, delivering inspirational IAG and Employability programmes in both 1:1 and group sessions as required.
The successful candidate will need to have:
- An IAG qualification to level 4 or above (for a qualified post);
- the ability to build effective and professional relationships with individual clients;
- a non-judgemental attitude with a desire to support people to fulfil their full potential;
- a high level of organisational skills with good time management.
**Whilst we are recruiting for qualified advisers we are open to applications from unqualified candidates that have relevant experience and transferable skills and who would be willing to undertake a IAG qualification**
In return for your skills and experience, you’ll receive the following benefits:
- An annual salary of £26,398 to £31,554 (for a qualified post- and depending on experience)
- 30-33 days holiday, plus bank holidays (pro rata)
- Defined contribution pension scheme (matched by CXK up to 10% depending on length of service)
- Death in service life assurance policy (3 x annual salary)
- Flexible working
- Generous sick leave benefits
- Enhanced maternity and paternity leave
- Comprehensive training and development programmes
- Mental health first aiders
- Cycle to work scheme
- Home and Tech scheme
- Interest free season ticket loans
- Interest free parking permit loans
- AXA Be Supported – Employee Assistance programme
- Refer a friend recruitment bonus
Closing date for applications: 9am, Monday 23rd September 2024.
Interviews will be held on 1st October 2024 in Lewes, East Sussex.
**Please note that we reserve the to right close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible**
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
CXK is an award-winning charity that empowers young people and adults to build the skills and confidence they need to move into sustainable education, employment or training. We continually strive to provide the best services to meet the needs of 260,000+ beneficiaries that we support each year – empowering individuals and strengthening communities across the South of England.
Are you looking for a change in career to one that has a real and fulfilling impact? Do you have a passion for making a difference?
If so, CXK is looking for Trainee Careers Advisers at HMP Ford and HMP Lewes as part of its expanding and successful in-custody Information, Advice and Guidance (IAG) service covering Kent, Surrey, and Sussex.
Passion, innovation, and integrity are at the heart of our culture. Therefore, we’re dedicated to bringing together highly skilled people who are passionate about making a difference. In return, we offer a flexible, professional, and friendly work environment in which are staff are truly valued and invested in.
As part of a collaborative team, you will provide professional, impartial IAG to prison residents, motivate them, develop their work-related skills, and provide overall support to help them find employment, education, training, apprenticeships, or volunteering opportunities upon their release.
You will receive full training and be supported by CXK’s excellent training team to obtain all the skills you need to flourish in the role and achieve an accredited formal IAG Level 4 qualification.
To be eligible for this role, you must have a willingness to learn on the role and a commitment to obtain your IAG qualification. You must also possess the ability to build effective and professional relationships with individual clients, coupled with a non-judgmental attitude and a desire to support people in fulfilling their potential.
Don’t miss out on this unique opportunity to make a positive impact on people’s lives and at the same time as learning new skills, a formal qualification and opening up great career opportunities for yourself.
In return for your skills and experience, you’ll receive the following benefits:
- An annual salary of £25,372 per annum pro rata rising to £26,398 after 1 years’ service
- 30-33 days holiday, plus bank holidays (pro rata)
- Defined contribution pension scheme (matched by CXK up to 10% depending on length of service)
- Death in service life assurance policy (3 x annual salary)
- Flexible working
- Generous sick leave benefits
- Enhanced maternity and paternity leave
- Comprehensive training and development programmes
- Mental health first aiders
- Cycle to work scheme
- Home and Tech scheme
- Interest free season ticket loans
- Interest free parking permit loans
- AXA Be Supported – Employee Assistance programme
- Refer a friend recruitment bonus
Closing date for applications: 9am, Monday 23rd September 2024.
Interviews will be held on 1st October 2024 in Lewes, East Sussex.
**Please note that we reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible**
We are recruiting a part-time Senior Employment and Social Security Policy Officer
(hybrid working - 21 hours, £37,616 pro rata)
Maternity Action is the UK’s maternity rights charity dedicated to promoting, protecting and
enhancing the rights of all pregnant women, new mothers and their families to employment,
social security and health care.
We are seeking an experienced policy professional to lead our employment and social
security policy work.
About us
We are a small charity that has grown over the past four years. This is an exciting time to
join Maternity Action as we embark on the next stage of our development.
We have an active programme of policy and campaigning to protect and strengthen the
rights of low-income pregnant women and new parents. Our in-house legal team delivers
advice and casework support to over 3,500 pregnant women and new parents across the UK
each year and our 50+ online information sheets are viewed over 1.3 million times.
We have a longstanding commitment to working from home, and we offer our staff genuine
flexibility, enabling them to balance work, family and home life. 23 of our 27 staff work part
time, and staff are located across the UK.
Our benefits:
· 25 days annual leave entitlement plus bank holidays and 3 days fixed leave between Christmas and New Year
· 8% employer pension contribution
· Enhanced maternity, paternity and adoption pay
· Paid sick leave
About our policy and campaigning work
Maternity Action’s vision is a society which fully respects the rights of all pregnant women
and new parents to employment, social security and health care.
To achieve this vision, we undertake thoughtful research and policy analysis which is
grounded in the lived experiences of pregnant women and new parents, and which draws on
the expert knowledge of our legal team and evidence from our advice services. Our work
influences law and policy with the aim of reducing poverty, improving health and advancing
equality and human rights for all pregnant women and new parents.
We prioritise issues affecting low income and marginalised women and have an active
programme of research, policy and campaigning work on employment, social security and
healthcare.
Key areas of campaigning on employment rights include ending pregnancy and maternity
discrimination in the workplace and promoting a more equitable framework for maternity and
parental leave. Our work on the cost-of-living crisis is highlighting the underinvestment in
maternity pay and maternity benefits, the limited support available for migrant mothers and
calling for improved financial support. We have an on-going campaign and programme of
work around NHS charging for maternity care, which affects some of the most socially and
economically vulnerable women in the UK.
Our policy and campaigns work has a strong focus on partnership working with voluntary
organisations, health professionals and unions to support women to exercise their rights. We
convene the Alliance for Maternity Rights and the Maternity Entitlement Group to promote
collaborative campaigning on employment rights and on charging for NHS maternity care.
We work closely with a range of voluntary organisations in our policy and campaign work,
including smaller frontline organisations working with marginalised women.
About you
We are looking for an experienced Senior Employment and Social Security Policy Officer to
undertake policy analysis, campaigning and research on employment rights affecting
pregnant women and new parents, including maternity discrimination, precarious work,
health and safety, maternity and parental leave and flexible working. You will be able to form
relationships with Government, Trade Unions, business groups, Equality and Human Rights
Commission and voluntary sector organisations. Working with staff across the organisation
you will be able to communicate about employment policy effectively to a wide range of
audiences.
You will have an understanding of the social security system as it relates to pregnant women
and new parents, and an ability to analyse policy developments relating to the Department
for Work and Pensions.
We particularly welcome applications from Black and minority ethnic candidates and from
people with lived experience of pregnancy or parenting, low income or migration.
The role
This is a hybrid role to be delivered from home and our office in Finsbury Park, London.
Total hours to be worked each week is 21; other than Thursday, which is a core day, we are
flexible about start/finish times and days worked, within normal business hours. Hours can
be spread across three, four or five days. All staff are required to travel within the UK
occasionally.
Please send us a covering letter outlining how you meet the selection criteria and your CV.
Applications close 9am Monday 23rd September 2024. Virtual interviews are expected to
take during the week beginning 30th September.
Job description: Senior Policy Officer – Employment and Social Security
Reporting to: Head of Policy
Salary: £37,616 pro rata
Hours: 21 hours per week
Job purpose: To undertake policy research and analysis relating to employment and social
security as they affect pregnant women and new parents.
Key tasks:
- Analyse Government policy and develop policy positions within the remit of this role
- Prepare reports, briefings, responses to Government consultations and policy submissions
- Undertake primary research with women, unions and voluntary sector workers on employment issues, including sensitive health issues, using interviews, online surveys and focus groups
- Represent the organisation in face to face and online meetings and networks
- Build and maintain effective relationships with Government agencies, unions, business organisations and voluntary organisations
- Build and maintain effective coalitions in support of policy and campaigning goals.
- Engage in advocacy with relevant Government agencies, unions and voluntary sector groups
- Communicate about policy and research work, including through presentations and social media
- Undertake monitoring and evaluation, and prepare reports for funders
- To undertake other duties as may be required from time to time.
Person description
Knowledge/Qualifications:
- Degree in a relevant discipline or equivalent qualification or experience (E)
- Knowledge of employment policy (E) Knowledge of one or more of the following policy areas: maternity discrimination; gender equality; precarious work (D)
- An understanding of the social security system as it relates to pregnant women and new parents (D)
- Knowledge of organisations and networks engaged in debates on employment rights and gender equality (E)
- Commitment to women’s rights (E)
Experience:
- UK public policy experience in a relevant field (E)
- Experience in preparing reports, briefings, responses to Government consultations and policy submissions (E)
- Experience of making presentations and communicating using traditional and social media (E)
- Experience of carrying out research using interviews, online surveys and focus groups (D)
- Experience of working in a small team (D)
Skills:
- Excellent skills in policy analysis (E)
- Excellent spoken and written communication skills (E)
- Good research skills, including literature reviews, interviews and focus group (D)
- Good computer skills, MS Word and MS Excel (E)
- Ability to work collaboratively in a small team (E)
About the Role
Universal Credit (UC) is the fastest growing advice issue for the Citizens Advice service and improving the support available to people making a claim is vital. Our Help to Claim service guides people through the claims process - this will include identifying suitability, helping clients to start their claim and providing support to their first payment.
Citizens Advice Liverpool is looking to recruit Help to Claim advisers with knowledge and experience of welfare benefits to join their team.
The successful candidates will provide end to end telephone and web chat support for new Universal Credit claimants. Your understanding of legacy benefits will enable you to check whether a client would be better off on Universal Credit. You will also be able to identify clients who due to transition to Universal Credit via Managed Migration and support them through the process and application. You will be confident in your ICT skills to support clients in making their claim.
You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings, as well as a commitment to the aims and principles of the Citizens Advice Service.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
As well as a competitive salary CAL also provides access to:
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27 days annual leave plus bank holidays
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Hybrid Working Scheme
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Interest free travel loans
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Employee Assistance Programme
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Pension Scheme
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Cycle to Work Scheme
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Lifestyles Gym Membership (20% corporate discount)
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Enhanced maternity, paternity and adoption leave pay