Advice / Information Jobs

Funded by Lambeth Council as part of its cost of living response in the borough, we are looking for an experienced generalist adviser able to deliver advice services to clients onsite at our main office and at various outreach locations, mainly in debt, benefits and housing

You will join a small, friendly team of staff and volunteers providing high-quality advice to persons in need. You will be supported through regular supervision and training. Your salary will be £33,444. The post is funded for one-year initially, however we intend seeking further funding during this term as we consider this post to be a high strategic priority for the Centre and of significant value to the clients who will benefit from it

BAC is a dynamic independent advice centre based in London with core specialist services in Housing, Benefits, and Debt. We also provide extensive pro bono legal services through our award-winning Online Legal Clinic in areas including Crime, Family, Employment and a wide range of litigation matters. We provide a range of generalist, outreach and specialist project services such as legal advice to persons living in the private rented sector

The Role 

An exciting opportunity has arisen for a Training Manager to join an established and well-regarded Gloucestershire disability charity to lead on the delivery of peer led Abuse Awareness, Self-Advocacy and Enablement Training for adults in Gloucestershire with learning disabilities.

Training is delivered through both individual and group training sessions across the county. 

By enabling and empowering Individuals to make decisions and act, the training will support people with a learning disability to develop the skills they need to ensure they are able to safeguard themselves from harm, contribute towards more independent living, and maintain and/or improve their health and wellbeing. 

About You 

You will be a highly motivated and engaging professional, with knowledge and experience in delivering and evaluating the effectiveness of training sessions, as well as guaranteeing the quality of delivery by the wider training team. This is an exciting opportunity for someone who has an interest in, knowledge and understanding of the daily challenges faced by adults with a learning disability.

The successful candidate will have a background in training or delivering in an academic environment. Direct experience of working with people with a learning disability is strongly preferred.

To be successful, you will have strong facilitation and communication skills, and the ability to engage with a diverse range of stakeholders. A proven ability to work collaboratively, flexibly, and virtually, is essential. 

Experience delivering programmes related to diversity and inclusion would be beneficial, in addition to a thorough understanding of safeguarding. 

The post is currently funded by Gloucestershire County Council.  

What you will be doing: 

• Leading a team to deliver our full range of bespoke training to adults with learning disabilities in Gloucestershire.

• Delivering the Building Circles Training to professionals and peers.

• Providing direction and prioritisation of course content in line with the Service Specification to meet the needs of those referred to the service.

• Working with the trainers and training administrator to recruit and train a team of co-trainers. 

• Ensuring all training is outcome driven and measured against key performance indicators. 

• Ensuring impact is measured and reported on to our Service Contract Managers, CEO and Board of Trustees 

• Closely collaborating with a wide range of stakeholders and service providers to ensure timely intervention and support for referred individuals and groups

Duties include: 

Delivery of training to individuals and groups with a learning disability across Gloucestershire. 

Delivery of training to professionals/social workers/teaching staff across Gloucestershire

Staff training to colleagues as required

Building relationships with providers to sustain training year on year 

Recruit and line manage a team of Experts by Experience, providing them with appropriate CPD and ongoing support. 

Ensuring information shared online, social media and on our website is accurate and up to date. 

Delivery of presentations to stakeholders to raise awareness of training. 

Keeping up to date with changes in the law which are communicated via our training.

Collecting, collating, and analysing feedback from sessions in line with the Service Specification. 

Ensuring all feedback and impact data is up to date for reports to Service Contract Managers, Trustees, CEO

Management, including regular supervision sessions, for trainers and co-trainers

Responsible for accurate documentation of all disclosures and safeguarding concerns

Assist CEO with bid writing for training projects

Other duties  

Attendance at Building Circles events

Assisting with other responsibilities and workshops when required 

Key essential criteria 

Experience of working with people with learning disabilities and intellectual impairment. 

Team management skills, ideally with a background in learning and development. 

Current knowledge of effective learning and optimal environments for learning. 

Excellent written communication skills with the ability to engage a wide range of audiences. 

Excellent people skills and the ability to build constructive relationships with a wide range of people. 

A compassionate, flexible and values led individual. 

A full clean driving licence with own means of transportation. 

Why you should work for Building Circles: 

Building Circles (Registered Charity No 117838) was established in 2006 with the overarching aim of reducing social isolation and loneliness in adults with learning disabilities in Gloucestershire.

The guiding focus of our work is: 

• Connecting people with learning disabilities to volunteers with shared interest to expand their friendship circles and to enjoy mainstream cultural activities. 

• Training and upskilling people with learning disabilities to understand how to stay safe in their community and online, how to have a voice and advocate for themselves and be more in control of their own health and wellbeing. 

• Supporting people with learning disabilities to access areas of personal interest to them with people other than family members and paid staff 

Are you a leader with the passion to improve lives in Birmingham?

Citizens Advice Birmingham is 85 years old this year and we’re looking for a new chief executive to build on our successes and take us into the future.

Our successful candidate will be an inspiring, values-led leader with strong strategic and commercial skills, who will ensure the continuing growth and success of our charity. You will lead an award winning team of staff and volunteers who deliver outstanding advice services across Birmingham. You’ll use your excellent communication skills to develop strategic connections with funders and partners, and make the case for investment in advice services across Birmingham. 

Over the past few years we have faced a pandemic, the cost of living crisis, and funding cuts, and we have responded with compassion, energy, and innovation. Our new chief executive will ensure that our charity remains well-governed, vigorous and resilient so that we can face future challenges with the same confidence that has seen us succeed over the past 85 years.

Full job details and the job pack are available for download from our website via the apply button. CV and Cover Letter apply accepted.

Location: Hybrid and Camden office

Salary: £160/per day (worker status)

Hours: 30 hours per weekup to 4 days / week

Contract: Worker Status contract until 31st May 2025

Closing Date: 19th September 2024 at 12 noon

Virtual Interview Date: 26th September 2024

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Worker Status Counsellor at Solace Women's Aid.

We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service:

Counselling service provides one-to-one counselling up to 16 sessions to survivors of VAWG. The Counselling Service provides support to survivors across London in the community, as well as through refuge-based CYP and adult counselling services.

About the role

We are looking for a Counsellor to join our counselling service. The Counsellor will carry out clinical assessments with survivors of gender-based violence. They will also provide online person-centred trauma informed one-to-one counselling. They will attend monthly sessions with a clinical supervisor.

About you

We are looking for a dynamic Counsellor with intersectional feminist values who has post qualification experience of working with survivors of VAWG. The ideal candidate will offer trauma-informed therapeutic support. They will be a non-judgmental and compassionate individual. The ideal candidate will have great active listening and communication skills (both written and verbal), and an ability to manage their own workload to deliver a high-quality therapeutic support to the survivors of VAWG. 

If you hold a recognised professional counselling qualification to Diploma level or equivalent with a minimum of 250 hours’ post-qualification experience, and are passionate about ending VAWG, we would love to hear from you.

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team. 

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Eye Care Vouchers
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please email us.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

Location: Camden

Salary: (2.1 Indirect) - £25,642.50 - £26, 521.88 per annum, pro-rated to £5,128.50 - £5,304.38  based on working 7.5  hours per week. (Please note, successful candidates are usually appointed at the bottom of the relevant band) 

Hours: 7.5 hours per week – ideally over 2 days. 

Contract: Fixed Term Contract until 31st May 2025

Closing Date: 19th September 2024 at 12 noon

Virtual Interview Date: 27th September 2024

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as Counselling Services Assistant at Solace Women's Aid.  

We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Solace’s Counselling Services provide specialist therapeutic support service for survivors of domestic abuse and/or sexual violence. This can include physical, emotional, psychological, sexual, financial abuse, coercive control, honour-based violence, FGM, stalking, prostitution, harassment, and other harmful practices.

We offer one-to-one counselling sessions to survivors aged 16+, who have a significant connection with one of the London boroughs we support. Our counsellors create a safe space for them to explore the impact of violence on their lives and help them to recover from the long-term impact.

About the Role

We are looking for someone to provide Admin Support to a new project within the Counselling Service Team. The Services Assistant is responsible for overseeing our duty line, processing referrals, and allocating service users to counsellors for assessments and counselling sessions.

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Eye Care Vouchers
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please email us.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

This role will support the delivery of the personal health budget (PHB) brokerage service in East London, run by Core Arts. As part of the PHB team the successful candidate would support to provide a high quality, person- focused, efficient PHB brokerage service 

Post Title: Personal Health Budgets Advisor–

Hours: Full Time one year fixed term contract.

Based:  Home based and at Hackney

Salary: £26,000-28,000k (Scale) full time - 35 hours p/w

Responsible to: PHB Operational Lead

Summary

Core Arts Mental Health Creative Charity are looking for a Personal Health Budgets Advisor  to join our expanding team.

This role will support the delivery of the personal health budget (PHB) brokerage service in East London, run by Core Arts. As part of the PHB team the successful candidate would support to provide a high quality, person- focused, efficient PHB brokerage service. The post-holder will be responsible for ensuring personalised support plans are processed by the brokerage service and the financial management is clearly explained and accessible to PHB holders and referrers. You will respond to PHB queries and manage a case load of PHB referrals, ensuring that they are processed efficiently. Your day-to-day work will be primarily desk based, liaising with mainly clinicians and sometimes budget holders to support the PHB process. You will support training and awareness delivery to teams and work with the team in developing increasing involvement with PHB holders.

The NHS long-term plan intends for personalised care to be ‘business as usual’ therefore opportunities for PHBs are increasing, this service works closely with mental health teams (ELFT) and the PHB lead.

Personal health budgets (PHBs) are a way of personalising care, based around what matters to people and their individual strengths and needs, and their recovery plans. It is an amount of money for a person to purchase an item, activity or package of care agreed between them and their health team. They give people more choice, control and flexibility over their support, allowing them to develop a package of care tailored to what will help them to be well and stay well. Personal health budgets allow for creativity and personalisation. The PHB team support processing requests so people can access the items or activities to support recovery goals.

Key responsibilities

• Process PHB referrals efficiently, ensuring requests are person-centred and recovery focussed outlining personalised recovery goals/ plans
• Offer support and guidance to clinicians on personalised support and how to make referrals to the PHB service- communication would be over the phone, email and online and in-person meetings.
• Deliver training in partnership with ELFT to clinicians about PHBs and how to make a referral and hold awareness sessions to raise the profile of PHBs.
• Ensure that the referral process is streamlined and each stage of a PHB is communicated to ensure responsive budgets to referrals.
• Monitor the online platform Patients Know Best (PKB) for any queries from budget holders about their PHB.
• Keep accurate and up to date records of PHBs on the case management system to support the PHB process and with evaluation.
• Work with finance team to ensure PHBs funds are released quickly and accurately, and risks are identified and managed appropriately.
• Collect case stories to raise the profile of PHBs and demonstrate the impact of the service.
• Work as a team to ensure all referrals are responded to and feedback around approval or process are communications effectively
• Work in partnership with ELFT to ensure successful joint working

General responsibilities

· Work to our mission, vision, and values.

· participate in team meetings and training

· team approach including solution focussed discussions and practice

· Participate in personal, team and organisational development.

· Input and use database to its fullest to ensure monitoring and reporting is accurate

· Keep to our policies, including health & safety, safeguarding and risk regulations

· Carry out other projects and tasks as needed.

Person specification

We welcome applications from people with transferrable skills and qualities, and people with diverse employment histories and personal backgrounds.

E: A good understanding of personalised care and the impact that has on health and wellbeing.

E: Experience of working with people with mental health issues and an understanding of the difficulties they face.

E: Excellent organisational and IT skills including database experience.

 E: Ability to multi-task and manage a case load, demonstrating skills in prioritisation.

E: Excellent interpersonal and communication skills; experience of communicating with a wide variety of people over the phone, email, online and in-person.

E: Ability to work as part of a team and on your own initiative and prioritise your workload.

E: Ability to identify areas for improvement and problem solve with the PHB team.

E: Ability to guide others and relay accurate and useful information to referrers and in training environments

D: Experience of using and managing a case management system.
D:  Experience and understanding of direct payments or personal health budgets.
D:  Knowledge of mental health services, including current issues in policy and practice.

How to Apply

Include your  CV and a covering letter explaining how your experience meets the job description. We only accept applicants who upload both CV and covering letter. It’s a legal requirement that you are eligible to work in the UK.

 

 

Location: London Camden, (with hybrid working)

Salary: £32,887.13 - £35,539.31 per annum, pro rata.(Please note, successful candidates are usually appointed at the bottom of the relevant band) 

Hours: 37.5 hours per week

Contract: Fixed Term contract Until November 2025

Closing Date: 18th September 2024 at 17:00

Virtual Interview Date: 24th / 25th September 2024

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as HR and Data Officer at Solace Women's Aid.  

We exist to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse, as well as providing services to meet the individual needs of survivors, particularly women and children. Our work is holistic and empowering, working alongside survivors to achieve independent lives, free from abuse.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Solace Women’s Aid is dedicated to ending the harm caused by gender-based violence. We work with women and children, offering services that are tailored to the unique needs of survivors. Our approach is holistic and empowering, partnering with survivors to help them achieve independent, abuse-free lives.

The Role

As an HR and Data Officer, you will support the HR Manager and the wider team in the management if the HRIS, resolving user issues and system-related queries. Mainly focusing on the management of the HRIS, you will also support HR administration as well as running monthly workforce information reports. Specifically, you will support and maintain the HRIS, provide system training and awareness session for users and create and update position descriptions and employee information. You will also be involved in providing reports on workforce data, whilst also writing and amending existing reports to present data.

Additionally, you will:

• Report any system issues
•  Support the development of the recruitment section of the HRIS
• Liaise with CIPHR and Finance colleagues for system integration
• Support system testing

About You

To be considered as an HR and Data Officer, you will need:

• Experience managing HR systems in a similar role
• Proven experience in managing and maintaining HR information systems
•  Experience in data analysis and reporting
• Experience in database management and data integrity
• Experience of managing payroll
•  

We understand that you may not have all the knowledge, experience, and skills mentioned in the Job Profile Document. However, your interpersonal skills, passion to have a positive impact, commitment to our purpose, and ability to learn quickly and collaborate effectively will be equally important. If you wish to learn more about the role or if you are unsure about whether to apply, we encourage you to contact our recruitment team. 

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Eye Care Vouchers
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work. If you require any support to apply for this role, please email us

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Part of a new programme from South East London Mind, Queer Minds is monthly peer support group facilitated by and for members of the LGBTQIA+ communities who live, work or play in Lambeth & Southwark and have experienced or are experiencing challenges with their mental health.

We are seeking a Peer Support Group Facilitator to deliver our Queer Minds groups. Supported by a voluntary co-facilitator, you will establish a safe and welcoming space for people from the LGBTQIA+ community who may be isolated or lacking in confidence because of their mental health, supporting their recovery by encouraging shared learning and social networks, and their autonomy to define their own identifies and diverse experiences.

You will support the volunteer co-facilitator to ensure that the service is running efficiently, including the regular distribution and collection of questionnaires and feedback required for reporting purposes, and supporting members with any signposting requirements.

Outside the forum, you will be responsible for managing the service email inbox and database including answering queries, processing referrals, carrying out eligibility screening, monitoring the waiting list and inputting and keeping all database member and service records up to date.

Please head to our website for more information on our Queer Minds programme.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Thursday 19th September (11:59pm)

Likely interview date:  Wednesday 25th September at Impact Brixton

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Ref: 6836

Closing date: 19 September 2024

Save the Children UK has an exciting opportunity for 2 customer focused individuals with the ability to build relationships quickly to join us as Supporter Care Advisors to provide outstanding customer service to our supporters during an upcoming busy period for our Christmas Jumper Day and Festive Campaigns until 

There are 2 posts available on a temporary contract until February 2025.

Please note that due to the duties and nature of this work, the role will be based in our London-Farringdon office full time initially.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.

About you

Our successful candidates will deliver an outstanding service to our supporters, meeting and exceeding their expectations every time they get in touch. A fundraiser and advocate at heart, you'll make it easy and inspiring for supporters to get involved by donating, volunteering, and raising awareness.

Key Accountabilities will include:

• Answering a wide range of enquiries about fundraising and our organisation via telephone, email, letter and social media
• Processing and recording single and regular donations
• Recording all incoming and outgoing communications on our supporter database and adjacent systems
• Track and record all incoming and outgoing communications on a contacts database
• Listening to and proactively responding to and resolving complaints in line with the complaints policy
• Proactively seeking out opportunities to go the extra mile to deliver exceptional service to our supporters
• Adding value to supporter activity and fundraising plans by linking supporters with additional ideas and resources
• Adding value to the Fundraising & Marketing Division by capturing and sharing supporter trends and insights to help support strategy and decision making
• Working with the Supporter Care team to explore and implement improvements to our processes, tools, and systems to enhance the overall supporter experience.

To be successful, it is important that you have:

• Experience of working in a customer facing role/environment
• Experience of drafting written communication, tailored to engage different audiences
• A ‘can do' attitude, who will enjoy the challenge of a fast-paced environment and will challenge themselves and their colleagues to always strive to improve
• Excellent communication skills both verbal and written, be a great communicator andwill relish engaging with and inspiring our supporters
• An ability to build strong relationships with customers, and to cross-sell additional ways of supporting with supporters
• A passion for supporting and helping others.
• A high level of attention to detail and take real pride in the quality of your work
• Experience of responding to enquiries via social media
• The ability to work to tight deadlines, manage own workload and multi-task.

What we offer you:

• Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
• To have the best (and happiest) employees we focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
• We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

The Project Manager – Norwich will have the ability to enthuse and inspire businesses to take action to meet the needs of communities across Norwich.

You will be a highly motivated, approachable self-starter who is able to enthuse a range of stakeholders with the ability to spot opportunities and act on them.  You will work in communities in Norwich to deliver and manage a range of projects.

Salary is on the BITC professional level 5:  £16,757 per annum (i.e. 0.6 FTE of £27,945 per annum) 

Closing date:  19 September 2024

Interview date: 30 September 2024

Purpose of the Job:

This role is within our crisis alternative service – Safe Space - which is an out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. The service operates 365 days a year from 12:00pm(midday)-11:30pm across all of our boroughs. The shift pattern for this role is 4:30-11:30pm. This will be on a rota basis across support workers.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone on a one-to-one or group basis to individuals experiencing mental health crisis. This will consist of 1:1 support; de-escalating and providing interventions, signposting for specialised or longer-term support, and delivering collaborative self-management plans with clients to improve mental wellbeing. The aim of this service is to de-escalate and prevent further crises.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health crisis in HFEH.
• To provide support to clients accessing the service- for instance: signposting, de-escalation, planned wellbeing activities etc.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual.

Key Responsibilities:

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Promoting people’ rights and responsibilities
• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans
• Listening to clients and encouraging positive steps towards self-management of crisis and recovery
• Providing advice, information, practical and emotional support to clients
• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc
• Engaging with clients to show empathy, inspire hope and promote recovery
• Establishing supportive, empowering and respectful relationships with clients and carers/ family

You will have:

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis
• Experience of managing challenging behaviour and dealing with clients with complex needs
• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children
• Evidence of continual professional development
• Understanding of the Recovery Model in mental health
• Understanding of the principles of trauma informed care
• Understanding of suicide prevention and safety planning
• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies
• Awareness of issues in mental health service provision
• A good understanding of mental health conditions
• Experience of working with vulnerable individuals
• Creative and flexible approach to working with individuals
• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations

Benefits of working with us:

• Contributory Pension Scheme
• 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata].
• Employee Rewards and Benefits Platform/Wellness Hub (Perkbox)
• Cycle to Work Scheme
• Flexible working
• Employee Assistance Programme (EAP) including free counselling sessions
• Paid time off for medical appointments
• Training and personal development opportunities
• Access to shared resources and training opportunities via Mind Federated Network

How to apply:

Please provide your CV, and a cover letter demonstrating how you meet the requirements of the Person Specification (see JD attached) and why you want this role.

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

 

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

 

Post is subject to an enhanced DBS check.

Women’s Project Supervisor 
Location: Cambridge, CB4 1EG
Salary: £29,000 per annum
Hours: 37.5 hours per week, Monday – Friday
Contract: Permanent
Responsible to: Services Manager

Wintercomfort works with people who are homeless, at risk of homelessness or with a history of homelessness. We provide services to aid every stage of recovery - from immediate basic welfare needs to long term help in identifying and dealing with the problems which are undermining their stability, and enabling them to engage with education, employment and specialist health services.  National statistics rank the numbers of rough sleepers in Cambridge within the highest 20 UK local authorities. 

Role Summary

The Women’s Project Supervisor role is to work with and when appropriate deputise for the Services Manager to maintain, develop, and expand services to ensure that Wintercomfort can meet its objectives of supporting vulnerable, homeless or at risk of homelessness women to make positive changes in their lives. In addition to supporting the Services Manager with the day to day running of the centre the role holder will have line management responsibility for the Women’s Project Worker team. 

Experience

• Previous experience of support work that effectively engages individuals with opportunities for self development. 
• Experience of supporting vulnerable people with complex support needs to make positive changes in their lives.
• An understanding of substance misuse, mental health and issues associated with social exclusion.
• Experience of delivering advice, guidance and employability support to individuals. 
• Knowledge of local volunteering and informal learning opportunities. 
• Knowledge of local services for homeless and vulnerably housed people.
• Experience of managing projects providing opportunities for placements and personal development.
• Experience of volunteering and supporting vulnerable people to volunteer.

Skills

• Effective IT skills including Word, Excel & Outlook 
• Strong verbal and written communication skills.
• Strong co-ordination and organisational skills. 
• A constructive, flexible and positive approach towards working with vulnerable excluded people. 
• Willingness and ability to work flexible hours including weekends as and when needed.

This role requires an enhanced Disclosure and Barring Service (DBS) check.

Closing date: Midday 19th September 2024
Interviews: w / c 29th September 2024

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equality of Opportunity at Wintercomfort 

We are committed to a proactive approach to equality, which includes supporting and encouraging all underrepresented groups, promoting an inclusive culture and valuing diversity. We make selection decisions based on personal merit and an objective assessment against the criteria required for the post. We do not treat job applicants or members of staff less favourably than one another on the grounds of sex (including gender reassignment), marital or parental status, race, ethnic or national origin, colour, disability (including HIV status), sexual orientation, religion, age or socio-economic factors.

No agencies please.

Welfare Benefits Advisor – Adults
Salary: £27k to £30k negotiable & dependent on experience
Training can be provided in key areas of the role for those with essential experience. (see person specification)
Hours: 37.5 hours a week
Place of work: Centre for Independent Living, Mo Mowlam House, Clem Atlee Court, SW6 7BF
Contract period: Permanent
Accountable to: Welfare Benefits Team Leader

The Organisation

Action on Disability (AoD), founded in 1979, is one of London’s leading Deaf and Disabled People’s Organisations. As we believe in the social model of disability, our values and principles embrace inclusive and accessible ways of working both internally and in all our activities, seek the participation and contribution of our members, and encourage and respect diversity.

The organisation is a medium sized charity with a Board of Trustees (at least 75% is disabled trustees), 25 staff and a strong ad hoc staff and volunteer base including many with direct experience of disability - all of whom are passionate about removing the barriers that disabled people face.

AoD provides five key services. These are: Youth, Employment, Welfare Benefits and Independent Living.

AoD’s Welfare Benefits Service

The Welfare Benefits Service provides free independent advice and assistance to all disabled residents and their carers who live and work in Hammersmith and Fulham borough. The service is for all ages, including parents and carers of disabled children.

We provide free advice and assistance, up to and including Tribunal level, on all Department for Work & Pensions (DWP) benefits, Tax Credits, and some local authority benefits.

Welfare Benefits Advisor will

• Provide high quality Welfare Benefits advice and casework and, as appropriate, representation at the 1st Tier Tribunals for disabled individuals of the London Borough of Hammersmith and Fulham.
• Write Mandatory Reconsideration requests and in a limited number of cases, write appeal submissions.
• Undertake direct welfare advice and casework.
• Maintain appropriate records of work undertaken using an appropriate electronic Welfare Benefits Recording and Information System via AoD’s Charity Log, and through the use of Excel
• Gather information to monitor and evaluate the service.
• Assist with funding applications / tender bids by providing basic factual information to Fund Raising Manager/CEO/Managers to enable them to apply for funding and also enable them to write funding/tender applications.
• Contribute to Welfare Benefits related publicity material, social media, reports for the Board of Trustees and other stakeholders and other documents as required.
• This post requires travel to different locations, e.g. for home visits.

For all work:

• Work in a person-centred way
• Produce agreed regular monitoring and progress reports
• Comply with AoD’s agreed policies and procedures.
• Participate in the wider development of the service and contribute to service improvement as required.
• Be computer literate and administratively self-supporting.
• Undertake any other reasonable duties as identified by the line manager.

Closing Date: 10am Monday 23rd Sept

Interviews: Scheduled for Wednesday 02nd Oct.

Please note we do not accept CVs and only review applications sent via email or post, not via social media.

Finally, Action on Disability positively welcomes applications from Disabled people.

Please identify any specific requirements you may have, or wish to bring, to ensure full access at your interview if you are shortlisted.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Action on Disability prides itself on being an accessible and equal opportunity employer.

No agencies please.

We are offering a great opportunity to join our team as a Dementia Adviser, providing personalised support to people diagnosed with dementia and their carers!

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About the role

Location: Community based in Hull with some homeworking elements. 
Contract: 21 hours per week, Fixed Term Contract until 28th February 2025.

As a Dementia Adviser, you will have the rewarding opportunity to provide support, information, and guidance to people with dementia and their carers; helping to maintain their independence, improving their sense of well-being, and putting them in more control of their lives. 

The service is unique to each service user as it is based upon their personal circumstances and support needs. You will offer support to your clients in a variety of ways, whether in the client's own home, or at other locations in the community, face to face, by phone, letter, or email. You will also assist service users to access other services, providing signposting and referrals.

Your role as a Dementia Adviser will include:

- Supporting people affected by dementia, families and carers to access vital services.
- Improving people’s sense of well-being, enabling them to have more control over their lives.
- Assisting with the identification of needs, providing information and access to relevant services.
- Promoting our amazing Dementia Advice service and building relationships with a range of health and social care professionals.

About you

- Ability and interest in supporting people to maintain their independence, improve their sense of well-being, and help them take more control of their lives.
- Understanding of dementia and the needs of those living with dementia and their carers would be an advantage but if you have had experience supporting with other diagnosis or support requirements this would be taken into consideration.
- Experience with communicating with a wide range of people, adapting your approach to ensure understanding at all levels.
- Able to network effectively and collaborating with other professionals to achieve a positive outcome for people.
- Good IT skills, experience working with databases and virtual meeting software (Teams / Zoom).
- The ability to travel across local area independently when required.

You will be expected to travel around the city of Hull, so travel expenses can be claimed.

Closing date: 19th September 2024
Interview date: 26th September 2024

Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.