Advice / Information Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The British Dyslexia Association (BDA) is a charity that represents the voice of people living with dyslexia and dyscalculia. We aim to influence government and other institutions to promote a dyslexia friendly society that enables dyslexic and dyscalculic people of all ages to reach their full potential.
This is a key role within the organisation and will take on tutoring responsibilities for a caseload of students undertaking the BDA’s professional level 5/7 training. Being part of a team of tutors, you will be expected to input into the development and moderation of our current level 5/7 training programmes. You will also be expected to engage directly with students and be able to build an encouraging relationship that supports them through their training programme much of which is delivered via e-learning. You will assess work completed by students in a timely manner providing constructive and supportive feedback.
Key Responsibilities:
· Supporting the Course Leader in implementing the vision and strategy to achieve the objectives of the organisation.
· To participate in activities associated with the BDA’s Professional level 5/7 training services.
· To tutor a caseload of level 5/7 students and support them with the achievement of their professional training.
· To assess students’ work and participate in standardisation processes and internal moderation procedures.
· To complete documentation associated with logging student progress.
· To actively participate in activities that enable course development, across all accreditation levels.
For full details of the role, together with the skills, qualifications and experience required, please view the attached job description.
We look forward to receiving your application.
To change society by removing barriers so that everyone with dyslexia can reach their full potential in education, in employment and in life.
The client requests no contact from agencies or media sales.
Generalist Adviser
Are you interested in working for a local charity providing advice to the most vulnerable and marginalised groups across Greenwich. If so we are interested in hearing from you. Please download and submit the application pack from our website, we will not accept CV's as a valid application
The Greenwich Citizens Advice office is located in Woolwich, Greenwich. The role involves advising people face to face at our Woolwich office, at outreach venues across the Borough, by telephone, email and virtually. There is the right to request some home working, once the staff have passed their probationary period. There is also a flexitime policy in place.
You will need to be able to work well as part of a team and independently and be committed to our policies, aims and objectives
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
People Advisor
We are seeking and experienced People Advisor to provide effective and proactive support and advice on employment issues.
Position: People Advisor
Location: Newcastle Office, (Regent Centre, Gosforth, Newcastle, NE3 3LZ)
Job type: Permanent, full-time - 37.5hr per week
Salary: £35,000 per annum
Closing Date: Wednesday 2nd October 2024 at 5pm (interview date to be confirmed) - We reserve the right to close this ad earlier should we see a high number of suitable candidates apply
About the role:
As People Advisor you will be working for the winners of the prestigious Laing Buisson award for excellence in Homecare in 2023 and recent winners of the Business Culture awards! You will be responsible for:
- To provide advice and guidance on a wide range of employee relations and employment issues
- To build strong relationships with operational teams to support their development in HR related issues
- To manage a range of employee relation cases
- To conduct regular HR audits to ensure compliance with legal requirements
- To support the development of training programmes for colleagues and facilitate training
- To contribute to the continuous improvement of HR systems, processes and practices
- To implement and develop HR policies and procedures
- To maintain accurate and up to date employee records
- To track and analyse key data and metrics to provide comprehensive reports
- To support with the management of Sponsored Workers and provide advice and guidance to operational teams
About You:
We are seeking a strong candidate with exceptional communication skills and demonstratable experience and skills, including:
- Experience in a similar position
- CIPD qualification or working towards
- Strong IT skills, including MS Office
- Solid understanding of HR practices and employment law
- Experience in coaching and delivering training sessions
You will also need to have access to a car and the ability to travel to other branch locations (Liverpool, Manchester, Leeds, Bradford and Sheffield)
In Return:
The organisation is committed to the personal and professional career development of colleagues and have a career development pathway, they actively encourage progression within the organisation. Other benefits include:
- Bonus schemes (Refer a Friend, Birthday Voucher, Long Service Awards)
- Referral programme
- Annual Bonus
- Fully Funded DBS
- Mileage - 45p per mile
- Workplace pension scheme
- Employee Assistance Programme (EAP)
- Union membership
- Flexible working
You may have experience in roles such as; HR Generalist, HR Adviser, Human Resources Advisor, HR Business Partner, People Advisor, HR Officer, HR Specialist, HR Coordinator, HR Consultant, ER Assistant etc.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Location: This is a hybrid role between in-office/ home working. There is expectation to be physically present in office 60% working week, on average.
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. Our services are delivered between 8am – 6pm. Postholders will be expected to actively contribute to service delivery rotas between these times.
Our Welfare Benefits team provide an excellent advice service across a number of channels and locations and under a number of different funding streams.
The Welfare Benefits Supervisor will have a detailed understanding of Welfare Benefits advice in order to provide detailed technical support to the Welfare Benefits team and other teams within CABB. There will also be some requirement to provide direct advice to clients.
The Welfare Benefits Supervisor will undertake the following responsibilities:
- Ensure high quality advice by actively listening to/ shadowing advice sessions and conducting independent file reviews,
- Develop team expertise in line with individual training plans and supervisions,
- Provide training and support to develop members of staff,
- Work towards, and maintain technical supervisor standards through a structured training plan,
- Actively contribute to the working of the Welfare Benefit team with solutions and ideas to support the running of the team,
- 8 of 14
- Work with partner organisations to promote the CABB service.
To be successful in this role you will be able to work with a high level of accuracy and attention to detail, exhibit excellent listening and questioning skills and to present and conduct yourself in a professional manner.
You will liaise with contacts across various agencies to find resolutions for escalated issues and you will understand the importance of security and data protection to ensure all data is protected in line with GDPR legislation. You will have a good standard of numeracy and be proficient in the use of computer packages with a working knowledge of Microsoft Office. You will have an open and friendly demeanour and be able to work as part of a diverse team.
At CABB, we value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled people, people with physical or mental health conditions, LGBT+ and non-binary people, and people from racially minoritised communities.
Closing date is Monday 7th October 2024, 10:00am
Interviews will be held Monday 14th October 2024
CV and Cover Letter Apply Accepted
Applications received after the closing date & time, will not be considered.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Additional to the salary, sleep in shifts will be paid at the rate of £62.64
Lincoln
Internally your job title will be Recovery Worker.
You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship’s White Gables as a Recovery Worker.
White Gables is a 24-hr crisis service, supporting people experiencing a mental health crisis and working to a recovery model. We provide a range of support services for people with mental ill health to access in their local community, including outreach support, peer support and supported housing. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards.
We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine.
No relevant experience is required as full training will be provided, although candidates with an understanding of mental health issues and/or lived experience would be welcomed. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system and available for on call duties.
In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.
This is a permanent full-time role requiring the post holder to work 37.5 hours per week.
We are committed to increasing our diversity and welcome applications from those with lived experience.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
To apply, please send a CV and covering letter explaining why you feel you are right for the role.
On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a rewarding challenge?
Then join our experienced team supporting children and young people who have caring responsibilities for someone in their family due to disability, long-term illness, mental health, or drug or alcohol misuse. You’ll help deliver our Young Carers service across Havering, so a car driver is essential.
In this role, you will manage an existing caseload and new referrals, meeting with families and Young Carers to complete statutory assessments and create action plans. You‘ll provide support for Young Carers to reduce the impact of their caring role and improve their resilience, educational chances, and wellbeing, through signposting to local services, in-school support, one-to-one sessions, and workshops.
There will be opportunities to work closely with schools, Children’s Services and other agencies to raise awareness, identify hidden Young Carers, and ensure Young Carer needs are understood and acted on.
You will need to be confident, approachable and self-motivated, with the ability to quickly establish rapport with children and young people. Applicants should have relevant experience of working or volunteering in education, health or social care, or be looking to start a career working with children or young people.
This is a part-time role, ideally working Tuesday, Wednesday, and Thursday (including occasional early evenings).
Make a difference now and for the future.
We offer our employees:
- Inclusive values-based environment
- Competitive remuneration package
- Workplace pension scheme
- Generous annual leave entitlement plus bank holidays
- Opportunities for hybrid working
- Benenden Health Care
- Death in Service Benefit
- Cycle to Work Scheme
- Employee Supported Volunteering scheme
- Development opportunities
- and more
Imago is committed to Safer Recruitment practices, and the post is subject to references and an enhanced Disclosure and Barring Service check.
Please either submit your CV with a short covering note, outlining your current salary, or visit our website for full details.
Imago recognises that many people in our society experience discrimination or lack of opportunity for reasons that are not fair. We aim to create a culture that respects and values each other’s differences, and see these differences as an asset, as they improve our ability to meet the needs of the organisations and people we work with. We proactively seek to increase opportunities for inclusion, and celebrate diversity across our organisation and within communities.
Imago recognises its duty to safeguard and promote the welfare of the children, young people and adults at risk who access its services or with whom it comes into contact.
Imago provides support and opportunities to people, families, and communities across Kent, East Sussex, Medway and South London
The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 22.5 hours a week. The hours are fixed covering a rolling 24/7 rota, working 7.5 hours, 3 days a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
- Pension with 5% employer contribution
- An extra day off for your birthday
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday, Wednesday & Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed rota of:
Week 1 of rolling rota: Monday 3pm-11pm, Tuesday 11am-7pm & Thursday 3pm-11pm
Week 2 of rolling rota: Thursday, Friday & Saturday 7am-3pm
Week 3 of rolling rota: Tuesday, Wednesday & Thursday 11pm-7am
As a Helpline Adviser you will be: -
- Able to respond to victims of and those affected by crime by providing support, information and referrals on to Victim Support services and other agencies
- Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
- Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
- Managing and responding appropriately to competing priorities, services and needs.
- Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.
You will need:
- Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
- Experience of organising and prioritising a complex workload.
- The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
- The ability to communicate effectively, verbally and in written form, including telephone skills
- Knowledge and understanding of:
- Relevant agencies and resources
- Importance of confidentiality and safe working practice
- Diversity issues and principles
- The impact of crime
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
We have an exciting opportunity for a Helpline Advisor to join the growing National Contact Centre team in Cardiff, working 22.5 hours a week. The hours are fixed covering a rolling 24/7 rota, working 7.5 hours, 3 days a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
- Pension with 5% employer contribution
- An extra day off for your birthday
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday, Wednesday & Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed rota of:
Week 1 of rolling rota: Monday, Tuesday & Wednesday 7am-3pm
Week 2 of rolling rota: Tuesday 7am-3pm, Saturday & Sunday 11pm-7am
Week 3 of rolling rota: Monday 11pm-7am, Thursday 10am-6pm & Sunday 7am-3pm
As a Helpline Adviser you will be: -
- Able to respond to victims of and those affected by crime by providing support, information and referrals on to Victim Support services and other agencies
- Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
- Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
- Managing and responding appropriately to competing priorities, services and needs.
- Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.
You will need:
- Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
- Experience of organising and prioritising a complex workload.
- The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
- The ability to communicate effectively, verbally and in written form, including telephone skills
- Knowledge and understanding of:
- Relevant agencies and resources
- Importance of confidentiality and safe working practice
- Diversity issues and principles
- The impact of crime
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
We have an exciting opportunity for Helpline Advisors to join the growing National Contact Centre team in Cardiff, working 20 hours a week. The hours are fixed, covering Monday to Friday 5pm to 9pm.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care? If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- 28 days annual leave plus Bank Holiday leave allowance, rising to 33 days plus Bank Holiday leave allowance
- Pension with 5% employer contribution
- An extra day off for your birthday
- Enhanced sick pay allowances & maternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our National Contact Centre in Cardiff. There will be an initial induction period that will run Monday, Wednesday & Friday 9am-5pm for a 4 week period. After successfully completing your induction, you will move to your fixed hours of Monday to Friday 5pm to 9pm.
As a Helpline Adviser you will be: -
- Able to respond to victims of and those affected by crime by providing support, information and referrals on to Victim Support services and other agencies
- Providing immediate support, advice and trauma first aid referrals to victims of and those affected by major incidents and terrorism.
- Seamlessly working across multiple services with different processes, procedures and recording mechanisms.
- Managing and responding appropriately to competing priorities, services and needs.
- Responsible for taking disclosures and responding appropriately by either escalating the safeguarding concern to the 'Designated Safeguarding Officer' or to respond immediately to life threatening situations.
You will need:
- Experience of working in challenging and changing environments with the emphasis on excellence in service delivery.
- Experience of organising and prioritising a complex workload.
- The ability to deal sensitively with challenging and emotionally charged situations, demonstrate empathy and control own emotions.
- The ability to communicate effectively, verbally and in written form, including telephone skills
- Knowledge and understanding of:
- Relevant agencies and resources
- Importance of confidentiality and safe working practice
- Diversity issues and principles
- The impact of crime
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Location: This is an in-office based role working across Bury & Bolton, with some outreach delivery.
After initial training, 25% home working option, dependent on business need.
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting tens of thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice.
Our communities are facing unprecedented challenges with rising costs. The cost of living crisis is directly impacting on individuals and families; many of whom are making tough choices whether to eat or heat.
The post holder will work as part of a well-established team, providing a reliable and effective money advice service, across all advice channels and access points, utilised by Citizens Advice Bury & Bolton.
Our Money Advice team provide support and empower clients to manage their finances, maximise income and assess their best strategies and options to address their debt issues long term.
The postholder will have:
- Excellent interpersonal skills to engage with a range of clients, and internal and external stakeholders of various levels.
- Excellent organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment.
At CABB, we value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian and Minority Ethnic (BAME) as these communities are currently under-represented throughout Citizens Advice. We also welcome applications from, LGB and Trans and non-binary candidates.
Closing Date – Monday 7th October 2024, 10:00am
Interview Date – Week beginning Monday 14th October 2024. The interview will contain an assessment
Applications received after the closing date & time, will not be considered.
Citizens Advice Bury & Bolton (CABB) is a leading provider of legal advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice. Our services are delivered between 8am – 6pm. Postholders will be expected to actively contribute to service delivery rotas between these times.
Our Money Advice team provide a professional Money Advice service, which enables clients to look at income maximisation, budget planning, enforcement options open to their creditors and to find a solution for their debts
The Money Advice Supervisor will have a detailed understanding of the money advice system and funder requirements. You will be required to work across all advice channels including digital, face to face and telephone. You will also be expected to provide technical support to our Money Advice team.
The Money Advice Supervisor will undertake the following additional responsibilities:
- Ensure high quality advice by actively listening to/ shadowing advice sessions and file reviews.
- Develop team expertise in line with individual training plans and supervision
- Work towards, and maintain technical supervisor standards
- Support and actively contribute to the coordination of service delivery rotas.
To be successful in this role you will be able to work with a high level of accuracy and attention to detail, exhibit excellent listening and questioning skills and to present and conduct yourself in a professional and courteous manner with all clients seeking support.
You will liaise with contacts across various agencies to find resolutions for escalated issues and you will understand the importance of security and data protection to ensure all data is protected in line with GDPR legislation. You will have a good standard of numeracy to complete budget plans to aid the advice process and be proficient in the use of computer packages with a working knowledge of Microsoft Office. You will have an open and friendly demeanour and be able to work as part of a diverse team.
At CABB, we value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled, Black, Asian and Minority Ethnic (BAME) as these communities are currently under-represented throughout Citizens Advice. We also welcome applications from, LGB and Trans and non-binary candidates.
Closing date is Monday 7th October 2024, 10:00am.
Interviews will be held the week beginning Monday 14th October 2024. The interview will contain an assessment.
Applications received after the closing date & time, will not be considered.
About the Role
Universal Credit (UC) is the fastest growing advice issue for the Citizens Advice service and improving the support available to people making a claim is vital. Our Help to Claim service guides people through the claims process - this will include identifying suitability, helping clients to start their claim and providing support to their first payment.
Citizens Advice Liverpool is looking to recruit Help to Claim advisers with knowledge and experience of welfare benefits to join their team.
The successful candidates will provide end to end telephone and web chat support for new Universal Credit claimants. Your understanding of legacy benefits will enable you to check whether a client would be better off on Universal Credit. You will also be able to identify clients who due to transition to Universal Credit via Managed Migration and support them through the process and application. You will be confident in your ICT skills to support clients in making their claim.
You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings, as well as a commitment to the aims and principles of the Citizens Advice Service.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
As well as a competitive salary CAL also provides access to:
-
27 days annual leave plus bank holidays
-
Hybrid Working Scheme
-
Interest free travel loans
-
Employee Assistance Programme
-
Pension Scheme
-
Cycle to Work Scheme
-
Lifestyles Gym Membership (20% corporate discount)
-
Enhanced maternity, paternity and adoption leave pay
CIEH is seeking to encourage a culture of governance that promotes openness, transparency, integrity, values diversity, is compliant, accountable and responsive.
The Governance Advisor will:
- Advise CIEH's Board and Committees in line with the governance framework and statutory and regulatory requirements.
- Provide high quality, professional governance services as well as support successful AGMs and elections.
- Work across a full range of governance activities, leading on identifying and delivering opportunities to improve the effectiveness and efficiency of our governance.
- Provide support for fitness to practice cases and act as hearing co-ordinator to fitness to practice panels.
The contract will be for a period of 3 years, commencing January 2025. As such, the salary noted above does not apply, fees will be agreed as part of the Invitation To Tender (ITT) process. Further details of the ITT Governance Advisor role, including how to apply, can be found in Application resources section below.
The client requests no contact from agencies or media sales.
Location: Hybrid- from any one of our services (High Wycombe, Aylesbury, Chesham, Buckingham) and home working
Travel: Between our offices and to and from community/ fundraising events. A drivers licence and access to a car is essential for this role. Travel expenses will be paid from your designated place of work.
Role Outline
This new role for Citizens Advice Bucks provides a great opportunity for someone to join our supportive fundraising team at an exciting time when we look to expand the way in which we engage our local community and fundraise. The role will work with colleagues across the charity including our Communications team. will play a key role in raising awareness of Citizens Advice Bucks in the County, engaging with existing and new supporters/partners through a variety of community and fundraising events.
Helping the fundraising team attract new supporters, take care of existing ones, managing our community events, challenge events, individual and regular giving and small grants income streams and explore new fundraising opportunities.
Working with our Comms team to design exciting and relevant materials and social media content to promote community events and fundraising opportunities.
About Citizens advice Bucks
As of April 2021, Citizens Advice Chiltern, Aylesbury Vale and High Wycombe came together to form Citizens Advice Bucks, an independent and volunteer-based charity. Each year thousands of people come to us for free impartial advice on the challenges they face including; debt, benefits, housing, food poverty, energy bills, matrimonial issues and so much more.
We know in times of crisis, having access to reliable support and guidance can make all the difference and
our highly skilled staff and volunteers help us do that. Last year they:
- Helped 7,518 clients with 34,928 issues.
- Engaged in 1,203 webchats.
- Answered 4,450 calls of which 502 were to the food crisis line.
- Had 3,631 in person conversations leading to 972 client appointments.
- Helped clients gain additional income worth £2.5million
Together, we hope to build a more promising future for people in Bucks!
Why work for us
You will be joining a supportive team of over 50 staff and around 80 volunteers all determined to do our best for our clients. Our core values are that we are client-centered, friendly, kind, professional and that we respect our clients, ourselves and each other.
As a paid member of our team some of the benefits you will receive include:
- 25 days leave plus statutory bank holiday (pro rata per year for part time roles)
- Travel expenses paid when working away from your contracted office
- Generous employer pension contribution
- A company that is committed to its employees, valuing their knowledge, creativity and flexibility
- Ongoing personal training and development
- The chance to work with amazing people and a nationally recognised charity
- Access to our Employee Assistance Programme, Health Assured and Mental Health First Aiders.
Citizens Advice Bucks is an equal opportunities employer. We actively celebrate diversity, promote equality
and challenge discrimination.
How to apply
If you feel you have the desire, enthusiasm and skills for this role and are interested in joining us as we embark on our new fundraising journey, you can apply by sending a cover letter (no more than 2 A4 pages) detailing why and how you feel you are a good match for this role, demonstrating how your experience matches the job description and person specification.
Please send this across along with a copy of your current CV, you can find the email on our vacancy page via the Apply button.
If, after review we agree that the role is indeed a suitable match we will be in contact to arrange an interview. The interview process will enable us to understand a little more about you, your experience and why you wish to work for us. It will also provide you with an opportunity to meet the team and ask us any questions you may have.
The deadline for applications is the 30th of September, we will contact applicants in the first week of October to let you know the outcome of your application and invite you for interview, if successful.
We look forward to hearing from you!
Are you an experienced Registered Manager looking for a new challenge?
Location: Office Based in Aller, Langport, Somerset, TA10 0QN & supporting people across Somerset, as a Domiciliary Care Provider.
37 hours per week with on-call responsibilities; which is shared with four other team members.
£37,555 PA Pro Rata
You First are looking to recruit an experienced Registered Manager from within the sector, who is as passionate as we are about supporting neurodivergent people, people with a learning disability and/or mental health illness to live meaningful and purposeful lives. You will need to have experience of working with and managing support for neurodivergent people, people with learning disabilities and people with mental health illness and complex support needs. You will form part of a senior team that upholds You First’s values and it’s high-quality standards. You First welcomes team players who share our values and goals of supporting people in the way they choose, with their own front door!
You will be creative, compassionate, calm, responsible, a good team player, a good people manager, empathic, non-judgemental, self-motivated, understand professional accountability, a first class communicator, and will be someone who can contribute toward our positive, listening, learning and responsive culture.
Formed in 2014, You First has grown by reputation to the point where we are now looking at creating a Registered Manager Team. Responsible to the Business Operations Manager, each Registered Manager will have operational management responsibility across a designated location within the Social Enterprise.
Person Specification:
- Minimum of 2 years management experience in Adult Health and Social Care, ideally as a Registered Persons (but not essential)
- Level 5 qualifications in Management within Adult Health and Social Care/or willingness to work towards this within the first 12months of joining You First. (Note: Post holder must have an existing Level 3 or 4 qualification)
- Hold a valid Full UK driving license.
- Willingness to travel across the County.
- Desire to be/apply for Registered Manager Status with the Care Quality Commission.
- Ability to work outside of office hours when required.
- Ability to seek and be accountable for own workloads.
- Experience with rota management.
- A team player.
- Experience of working with people who are neurodiverse.
- Experience in mentoring and coaching team members.
- Ability to form positive working relationship with all stakeholders.
- A person that holds themselves with integrity and transparency.
You First offers:
- The opportunity to be part of a forward thinking, innovative and ground-breaking third sector organisation that is serious about people being supported to take full control of their lives
- An attractive salary of £37,555 PA Pro Rata
- A generous annual leave package of 7 weeks per year, inclusive of bank holidays
- Employee self-management
- A supportive and inclusive working environment
- An Employee Assistance Programme
- A comprehensive and encompassing induction
- Regular one-to-ones with the Business Operations Manager
- An occupational pension
- A commitment to your personal and professional development including access to further training and qualifications