Advocacy Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Advocacy for All are a well-established charity which, for the last 25 years have been enabling individuals to have ‘bigger voices and better lives’.
We are now offering an exciting opportunity to join our busy friendly team of advocates in South/South East London, supporting vulnerable individuals to ensure their voices are heard and their rights are upheld.
The role will start with RPR cases, developing into other areas of advocacy for which training will be provided.
What is an RPR?
As a Relevant Person’s Representative you will have a case load of people to visit on a regular basis to check that they are well looked after and safe from harm. Checking if they are happy in their place of care and that the carers are following correct processes. Reports are then submitted to the local council department with your feedback from your visit.
The role is challenging yet rewarding and will require strong communication skills with an empathetic person-centred approach as you will be supporting the relevant person whilst they are deprived of their liberty in a hospital or care home.
Full training for the role and regular supervisions will be provided, Further ahead, there will be potential to extend and expand the job role and develop roles such as an IMCA (Independent Mental Capacity Advocate) or Care Act Advocate, for which funded training and accreditation will be provided. The right candidate will be required to undergo this development training to fulfil the needs of the role and changing legislation.
Main Duties
· to visit the person on a regular basis to ensure that all discussions and meetings concerning the client are focussed on their needs and aspirations and they are involved in meaningful and appropriate ways
· communicate in such a way that the individual has a clear understanding as to what is happening to them
· work with all individuals in a way that promotes dignity and respect
· maintain accurate database records of all visits
Person Spec
· you will have experience or understanding of the needs of people receiving care services
· you will have competent IT skills (use of Microsoft) and able to submit reports electronically and maintain accurate and timely records
· you will be a driver as you will be required to travel to see your clients – based from our Sutton/Croydon office
· you will be willing to travel within the specified areas, including ULEZ zones
· you will be able to commit up to 37 hours per week
· you will be empathetic and non-judgemental, with the ability to manage professional boundaries
What we offer
· salary of £22010.50 per annum for a 37 hour week
· development opportunities including funded training, peer supervisions, career development and a range of online courses
· contributory pension scheme with employer contribution
· 24/7 Employee Assistance and Wellbeing Programme
· 28 days annual leave plus bank holidays
· free eye care vouchers
· flexible working
Hours and Location
· We are looking for people who can commit up to 37 hours per week (Mon-Fri)
· The advocate will need to work flexibly in the specified locations as required, based from our Sutton/Croydon office, mainly covering those areas, but not limited to that area.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Internally your job title will be Recovery Worker.
You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Richmond Fellowship’s Abbots Bank as a Recovery Worker.
Abbots Bank is a mental health, supported housing and community based service, working to a recovery model. We provide a range of support services for people with mental ill health to access in their local community, including outreach support, peer support and supported housing. We have been operating in the area for a number of years and offer a staffed service to our residents aged 18 and upwards.
We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine.
No relevant experience is required as full training will be provided, although candidates with an understanding of mental health issues and/or lived experience would be welcomed. More important is your caring and compassionate nature and empathy and enthusiasm for helping others. Whatever your background, you’ll need to be happy to work both independently and within a team and willing to be part of a weekly rota system.
In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.
Due to the nature of the role, a driving licence and access to a car is essential.
We have two permanent part-time roles available requiring the post holder to work 22.5 hours per week on a rota, including weekends and evenings.
We are committed to increasing our diversity and welcome applications from those with Lived Experience.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
To apply, please send a CV and covering letter explaining why you feel you are right for the role.
On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation.
Ruils is a user-led charity based in the Richmond borough that supports disabled children and adults and the elderly to live independently, be part of their community and to live life to the full. We provide information, advice, advocacy, befriending and activities to our clients and their families.
As part of this mission, we deliver accessible and inclusive community group activities and volunteer-based services for disabled residents. Our ambition is to enrich people’s lives, help with their mental health challenges and reduce their isolation and loneliness. We have broadened our community remit to also identify, advise and support residents living with health inequalities in the Borough of Richmond as an NHS Southwest London Integrated Care Board Core20Plus5 Partner.
The localities of focus will be Whitton/Heathfield, Hampton North, Barnes North, Mortlake and Ham & Petersham. These localities are also where Ruils has lower levels of volunteer engagement and consequently community service provision.
Purpose of Post
- Working with the Community and Volunteer Manager to deliver our Community Independent Living Services (CILS). The role entails supporting Ruils’ Group Activities, Befriending, Active from Home Walks, as well as the recruitment and management of Ruils Volunteers.
- Working with the Community and Volunteer Manager, to manage our Core20Plus5 initiative to target resident engagement with community organisations in areas where this is identified as being low.
- To establish the reasons for this and draw up a plan for improved local engagement by driving volunteer recruitment and delivering increased befriending and Active from Home client matches, new group activities, and establishing a trusted reach-out path for the currently dis-engaged residents at our Health and Wellbeing events.
- To provide input to Health and Wellbeing events organised by the Health in your Hands team in areas of focus.
Key Duties
- Support with the recruitment, matching, on-boarding, training and management of Ruils Volunteers in particular areas of focus and across the charity when required.
- Support with the administration and management of the Ruils Befriending, Active from Home Walks, and Community Group Activities, particularly in key areas of focus.
- Support new clients being referred into CILs services to access activities and services.
- Work with clients (with guidance and support) to:
- Access CILS services.
- Match with appropriate befriending volunteers.
- Access social and leisure opportunities in the community.
- Support (where appropriate) with facilitating Ruils online group activities.
- Support with the monitoring of CILS activities.
- Manage our Core20Plus5 initiative to engage with community organisations (council, voluntary, health & wellbeing, resident associations), and local residents to:
- Increase Ruils understanding of local health and wellbeing support needs.
- Record findings of engagements as basis for new services deployment.
- Promote new volunteer requirement at micro-level in targeted localities.
- Evaluate what new group activities will meet local resident wellbeing needs and propose plan for delivery.
- Support the delivery of Ruils Health & Wellbeing Events in key areas of focus including contacting local residents to promote the events.
- Identify, reach out and establish ongoing relationships with like-minded organisations to attend their health and wellbeing events in the targeted localities. As a community connector, outreach should also identity individual influencers in these areas in order to utilise their knowledge, insight and influence with the challenges faced by local residents.
- The goal is to establish a trust and confidence to maximise our engagement with local residents.
- Other duties as deemed appropriate relating to the community services, or Ruils services generally.
Ruils Culture
At the heart of Ruils is good people. We believe in mutual respect where we value everyone’s strengths and celebrate our differences and imperfections. We all support a collaborative ‘us’ mentality where we share our knowledge for the benefit of our colleagues and clients.
Our culture is underpinned by clear, honest and transparent communication at all levels. We are all committed to creating an organisation that supports our personal and professional lives but can still be a fun and sociable place to work.
We all passionately believe in the same vision for Ruils and our clients, supporting people to become valued, effective and independent members of society. We will achieve this through open collaboration as a team and an empathetic approach to our clients.
For us all to grow and flourish we are committed to creating a supportive, caring and kind environment for every member of our team. We will do this by trusting our colleagues and acting with the utmost integrity and accountability with everyone we come in to contact with. We are all committed to the success and growth of Ruils and appreciate this will be achieved through being flexible and accessible in our approach to work and by supporting each other to reach our full potential.
Finally, we know that it is the people at Ruils that make the difference. We will encourage and welcome like-minded people to the team who share and are committed to our values.
It is necessary for all employees to be flexible, and all employees may be required from time to time to perform other duties that may be required by the employer to provide effective services to clients and to ensure the efficient running of the organisation.
General
The post-holder is expected to work in line with the Ruils’ policies and procedures including health and safety, confidentiality, safeguarding adults and children, and equal opportunities and diversity. In carrying out their duties the post-holder should endeavour to maximise the opportunity for disabled clients to be independent and to create opportunities that enable them to reach their full potential.
It is necessary for all employees to be flexible, and all employees may be required from time to time to perform other duties that may be required by the employer to provide effective services to clients and to ensure the efficient running of the organisation.
The post-holder will:
- Promote the work of Ruils.
- Be self-servicing and will maintain efficient files and records and records on the Ruils database.
- Attend monthly staff meetings.
- Attend personal and peer supervision and appraisal meetings.
- Attend and contribute to Planning Days and Events as and when required.
- Undertake any training necessary to improve performance.
- Comply with all relevant legislation.
- Ensure that confidentiality of client information is maintained in line with GDPR regulations.
Special Requirements:
- Flexibility to work outside of normal office hours on occasion. Ability to work remotely or online for a period of time, with strong IT skills.
- We actively encourage applications from disabled people and people with long term health and mental conditions.
- We operate a Guaranteed Interview Scheme in that we will guarantee an interview to all disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.
Please apply in writing with a cover letter and stating your current salary to Viv Sage, our HR Consultant at Better Talent, via the Quick Apply button.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!
We are looking for a Community Key Worker
Salary: £22,000 - £26,000 (outer London)
Location: Covering areas within Essex. Once a week in Waltham Cross
Contract: Fixed term until March 2025 (with possibility of extension)
Hours p/w Full Time 35hrs per week
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police & Prison Vetting.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
Are you an excellent relationship builder who can work with women and a diverse range of delivery partners to ensure that she meets her potential and successfully progresses through and beyond her probation supervision? Can you meet a women wherever she is at in her journey and work with her to create an individualised support package that gives her the best chance of breaking the cycle of offending?
Are you looking for a dynamic and rewarding role working for a feminist organisation who understand that supporting women in the criminal justice system requires a specialist and gendered approach? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?
In your role as a Community Keyworker, you will be working with women involved in the Criminal Justice System; those on Probation in the Community and those women being released from Prison as part of their Post Sentence Supervision; providing some in-reach and ‘Through the Gate’ support. You will be working in a team of Community Keyworkers in your region. Each Keyworker will provide holistic one to one community support to women with a variety of needs.
About You:
Are you a strong believer in advocating for others? Are you empathetic, patient and determined? Then this opportunity could be right for you.
The Minerva London service provides holistic, trauma-informed support for women in touch with the Criminal Justice System. We do this through offering dedicated one to one support, safer women’s centre spaces and specialist interventions and partnerships.
To be successful as the Community Key Worker you will need the below experience and skills.
You will be working in a supportive, friendly, and welcoming team whilst having oversight of a caseload of women, who may be under the supervision of the National Probation Service or in custody, enhancing the offer of holistic support and advocacy services available to them throughout their journey.
Building relationships with other statutory and non-statutory agencies in local communities is vital to build referral pathways and provide a whole system approach to supporting individuals.
To carry out this work you will meet women in the community in your designated borough and co-locate with other agencies including the National Probation Service, as well as regularly attending Advance’s North London vibrant Women’s Centre/office space.
You will be a creative self-starter who will support the service and look for innovative solutions to support clients with complex needs. You are confident professional relationship builder and has good awareness of Safeguarding procedures. Strong Administration skills and understanding of compliant behaviours also experience of supporting. With good knowledge of the criminal justice system and awareness of other support provisions.
- Closing Date for Applications: 21st September 2024
- Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!) if working a 35 a hour week.
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
- Career development pathways
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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please contact us via the Advane website and the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.
Diversity, Inclusion and Equal Opportunities
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
Safeguarding
Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe.
We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Caterham, Surrey – some flexibility for remote working
Caterham Salvation Army Church is looking to recruit a Corps Community Mission Development Lead. The position provides key support to the community church in the development and delivery of the mission programme, and of the five Salvation Army mission priorities, as we seek to develop a community who experiences fullness of life with Jesus.
This role has an “Occupational Requirement” to be a practising and committed Christian, actively involved with your own Church.
Key Responsibilities:
- Provide a welcoming, safe, environment for all members of the community.
- Build and maintain collaborative relationships with the Corps, other faith organisations, NGO’s, local schools, and local councils.
- Support the Corps Officer in the development and running of the church programme.
- Identify and apply for relevant funding opportunities.
The successful candidate will be able to demonstrate:
- Previous experience of working successfully in a similar role, to meet the changing needs of the community, who enjoys working as part of a team, and able to use their own initiative.
- Ability to work with and manage volunteers, including recruitment and development.
- Ability to encourage people in their Christian discipleship, and social action, including leading prayer, worship, and pastoral support as appropriate.
- Strong communication, interpersonal and collaboration skills
- Excellent organisational skills, attention to detail, effective time management, the ability to prioritise work and meet tight deadlines.
- Ability to use IT software such as Microsoft Office and Teams.
- Ability to work flexibly to deliver the requirements of the role such as evening/weekend work and hold a full driving licence.
Closing date: Saturday 21st September 2024.
Benefits:
25 days annual leave + bank holidays (pro rata for part time) a contributory pension scheme; season ticket loan; an employee assistance programme.
Appointment subject to Satisfactory References, proof of right to work in the UK and a satisfactory Enhanced DBS disclosure of the Adult and Child Workforce with Barred List check.
We reserve the right to close the vacancy earlier than the stated closing date should we receive a sufficient number of applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to work with a leading advocacy charity organisation supporting those in need?
Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?
Are you keen to make a difference to people who want to be heard?
Then come and join us here at VoiceAbility.
We are looking for a new Advocate to join our team in North Ayrshire and Arran area. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.
About us
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website.
About the role
This is an exciting opportunity for Advocates to join and shape this service covering North Ayrshire and Arran. Your role will require you to travel to locations such as clients’ homes, hospitals, care homes and within community settings across the area to meet with clients and professionals. You will be home based for administration; therefore, access to your own transportation and a suitable home internet connection is essential.
About you
Desirably you will have some experience of working in advocacy, or providing welfare, supporting, or caring for Adults who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing support.
You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.
How will you make a difference?
You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.
You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.
You will work resourcefully and collaboratively with the individuals you support. You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them. You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard.
Professional Development?
You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain, or to already hold, the Level 2 Award in Independent Advocacy with disciplines suitable for the role they work in.
Benefits:
- 28 days annual leave plus bank holidays
- 5% employer pension & 3% employee contribution
- Salary sacrifice pension scheme
- Separate Life Assurance Cover
- Staff discount scheme including retail discounts, entertainment, holidays etc
- Discounted Gym Membership; Employee Assistance programme
- Supportive working environment fostering a good work/life balance
- Support with continuous professional development
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.
How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.
Important Dates:
Closing date for applications; noon on 22 September however, VoiceAbility reserve the right to withdraw this vacancy before this date.
Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.
Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.
We look forward to hearing from you.
NB:
If you don't already hold the Independent Advocacy Qualification, and you are successful in your application, it is a requirement that you complete this within 12 months of commencing the training. VoiceAbility will fund this training.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As part of our continuing commitment to environmental sustainability and improving the quality of life for beneficiaries through environmental initiatives, we are currently seeking an Environmental Programme Officer based in Birmingham.
Position: Environmental Programme Officer
Reports to: Director of Programmes and Partnerships
Status: Hours of Work: Full-time (40 hours per week)
Terms of Employment: Permanent (subject to 6-month probationary period)
Salary: £24k-£30k dependent on experience
Location: Office-based, Birmingham
Deadline for Applications: 30th September 2024
PLEASE NOTE: Interviews are expected to take place on an ongoing basis until the vacancy is filled. The vacancy, therefore, may close sooner than the deadline date.
Islamic Help is a UK-based international relief and development organisation that has developed rapidly since being established in 2003. Our programmes aim to help and empower disadvantaged communities in the UK and abroad; some of the key areas we work in are emergency response, WASH, education, livelihood and environment conservation.
What We Offer
Islamic Help acknowledges that our employees are our most valuable resource. Therefore, we provide a variety of benefits aimed at promoting their professional growth, as well as supporting their mental and physical well-being, and maintaining a healthy work-life balance.
- Holiday entitlement of 30 days per financial year (for full-time employees; includes bank holidays entitlement – due to the nature of the role, you may be required to work on bank holidays)
- Personal learning and development opportunities.
- Automatic enrolment into our workplace Pension Plan (option to opt out).
- Employee Assistance Programme for support with health & wellbeing, financial matters, and any other assistance.
- Free office car park for staff.
- Prayer facilities in the Mosque located below our office (Brothers and Sisters).
The Role
Key Responsibilities
- To support the charity in the development of a climate action strategy
- Develop and oversee Islamic Help’s climate change advocacy campaigns and projects.
- Liaise with relevant UN Agencies, attending forums, submitting reports and ensuring Islamic Help is represented on relevant wider coordination platforms.
- Work in consultation with the Director of International Programmes & Partnerships and various sustainability experts, to assist with the development of the Children’s Eco Village programme in Tanzania including site management, child-focused programmes, budgeting and fundraising.
- To identify individual programmes and priorities for children in the Eco Village for their development as well as environmental projects for the general development of the Children’s Eco Village
- To develop fundraising strategies in consultation with the team for the Children’s Eco Village as well as the projects within it
- Assist Islamic Help’s offices worldwide with materials and resources including sustainable practices as well as progress reports on ongoing projects and feedback on completed projects.
- Develop a climate action volunteering programme to get more people involved in Islamic Help’s environmental projects as well as campaigning and advocacy.
- To identify funding opportunities, locally, nationally and internationally that will contribute to the development of Islamic Help’s climate strategy including corporate and institutional markets.
- To develop Islamic Help’s environmental policy and lead on implementation of green and sustainable initiatives for the HQ and international offices
- To identify partnership opportunities, locally, nationally and internationally, for joint climate campaigns, with a view to build and broaden Islamic Help’s capacity e.g. skills, expertise, etc.
- To represent Islamic Help at climate events and conferences.
- Perform any other duties assigned by your line manager that are appropriate to your role within the organisation.
Attributes
Essential
- A degree in an either international development-related studies (must have environmental-focused module) or environmental sciences.
- A passion and unwavering commitment to climate and environmental issues.
- Be effective in a fast-paced working environment.
- To undertake all tasks and duties in an effective, efficient, transparent and wholly accountable manner.
- Have the ability to travel to various locations across the world to manage the progress of environmental programmes and to represent Islamic Help on various platforms including UN conferences and global environmental events.
- To undertake any reasonable responsibilities as required by the line manager.
- To promote and adhere to all IH policies and codes of conduct.
- Experience of working on Programme Quality, HR, Safeguarding and Risk.
- Excellent oral and written English.
- Must have driving licence.
Desirable
- Experience of working within INGOs and Partner/Field Office Management.
- Experience of working in-country within the countries that IH operate within.
- Knowledge of any of the following languages is an advantage: French, Arabic and Urdu.
How to Apply
To apply, please email your CV and covering letter detailing how you meet the requirements for
the post to our HR department.
We regret that only shortlisted candidates will be contacted.
You must have proof that you have the right to work in the UK.
We are an equal opportunities employer and welcome all applications regardless of age, gender, ethnicity, faith or disability.
Deadline for applications: 30th September 2024.
NOTE: Interviews will be on an ongoing basis and the vacancy may close before the deadline date.
The client requests no contact from agencies or media sales.
We are recruiting a part-time Senior Employment and Social Security Policy Officer
(hybrid working - 21 hours, £37,616 pro rata)
Maternity Action is the UK’s maternity rights charity dedicated to promoting, protecting and
enhancing the rights of all pregnant women, new mothers and their families to employment,
social security and health care.
We are seeking an experienced policy professional to lead our employment and social
security policy work.
About us
We are a small charity that has grown over the past four years. This is an exciting time to
join Maternity Action as we embark on the next stage of our development.
We have an active programme of policy and campaigning to protect and strengthen the
rights of low-income pregnant women and new parents. Our in-house legal team delivers
advice and casework support to over 3,500 pregnant women and new parents across the UK
each year and our 50+ online information sheets are viewed over 1.3 million times.
We have a longstanding commitment to working from home, and we offer our staff genuine
flexibility, enabling them to balance work, family and home life. 23 of our 27 staff work part
time, and staff are located across the UK.
Our benefits:
· 25 days annual leave entitlement plus bank holidays and 3 days fixed leave between Christmas and New Year
· 8% employer pension contribution
· Enhanced maternity, paternity and adoption pay
· Paid sick leave
About our policy and campaigning work
Maternity Action’s vision is a society which fully respects the rights of all pregnant women
and new parents to employment, social security and health care.
To achieve this vision, we undertake thoughtful research and policy analysis which is
grounded in the lived experiences of pregnant women and new parents, and which draws on
the expert knowledge of our legal team and evidence from our advice services. Our work
influences law and policy with the aim of reducing poverty, improving health and advancing
equality and human rights for all pregnant women and new parents.
We prioritise issues affecting low income and marginalised women and have an active
programme of research, policy and campaigning work on employment, social security and
healthcare.
Key areas of campaigning on employment rights include ending pregnancy and maternity
discrimination in the workplace and promoting a more equitable framework for maternity and
parental leave. Our work on the cost-of-living crisis is highlighting the underinvestment in
maternity pay and maternity benefits, the limited support available for migrant mothers and
calling for improved financial support. We have an on-going campaign and programme of
work around NHS charging for maternity care, which affects some of the most socially and
economically vulnerable women in the UK.
Our policy and campaigns work has a strong focus on partnership working with voluntary
organisations, health professionals and unions to support women to exercise their rights. We
convene the Alliance for Maternity Rights and the Maternity Entitlement Group to promote
collaborative campaigning on employment rights and on charging for NHS maternity care.
We work closely with a range of voluntary organisations in our policy and campaign work,
including smaller frontline organisations working with marginalised women.
About you
We are looking for an experienced Senior Employment and Social Security Policy Officer to
undertake policy analysis, campaigning and research on employment rights affecting
pregnant women and new parents, including maternity discrimination, precarious work,
health and safety, maternity and parental leave and flexible working. You will be able to form
relationships with Government, Trade Unions, business groups, Equality and Human Rights
Commission and voluntary sector organisations. Working with staff across the organisation
you will be able to communicate about employment policy effectively to a wide range of
audiences.
You will have an understanding of the social security system as it relates to pregnant women
and new parents, and an ability to analyse policy developments relating to the Department
for Work and Pensions.
We particularly welcome applications from Black and minority ethnic candidates and from
people with lived experience of pregnancy or parenting, low income or migration.
The role
This is a hybrid role to be delivered from home and our office in Finsbury Park, London.
Total hours to be worked each week is 21; other than Thursday, which is a core day, we are
flexible about start/finish times and days worked, within normal business hours. Hours can
be spread across three, four or five days. All staff are required to travel within the UK
occasionally.
Please send us a covering letter outlining how you meet the selection criteria and your CV.
Applications close 9am Monday 23rd September 2024. Virtual interviews are expected to
take during the week beginning 30th September.
Job description: Senior Policy Officer – Employment and Social Security
Reporting to: Head of Policy
Salary: £37,616 pro rata
Hours: 21 hours per week
Job purpose: To undertake policy research and analysis relating to employment and social
security as they affect pregnant women and new parents.
Key tasks:
- Analyse Government policy and develop policy positions within the remit of this role
- Prepare reports, briefings, responses to Government consultations and policy submissions
- Undertake primary research with women, unions and voluntary sector workers on employment issues, including sensitive health issues, using interviews, online surveys and focus groups
- Represent the organisation in face to face and online meetings and networks
- Build and maintain effective relationships with Government agencies, unions, business organisations and voluntary organisations
- Build and maintain effective coalitions in support of policy and campaigning goals.
- Engage in advocacy with relevant Government agencies, unions and voluntary sector groups
- Communicate about policy and research work, including through presentations and social media
- Undertake monitoring and evaluation, and prepare reports for funders
- To undertake other duties as may be required from time to time.
Person description
Knowledge/Qualifications:
- Degree in a relevant discipline or equivalent qualification or experience (E)
- Knowledge of employment policy (E) Knowledge of one or more of the following policy areas: maternity discrimination; gender equality; precarious work (D)
- An understanding of the social security system as it relates to pregnant women and new parents (D)
- Knowledge of organisations and networks engaged in debates on employment rights and gender equality (E)
- Commitment to women’s rights (E)
Experience:
- UK public policy experience in a relevant field (E)
- Experience in preparing reports, briefings, responses to Government consultations and policy submissions (E)
- Experience of making presentations and communicating using traditional and social media (E)
- Experience of carrying out research using interviews, online surveys and focus groups (D)
- Experience of working in a small team (D)
Skills:
- Excellent skills in policy analysis (E)
- Excellent spoken and written communication skills (E)
- Good research skills, including literature reviews, interviews and focus group (D)
- Good computer skills, MS Word and MS Excel (E)
- Ability to work collaboratively in a small team (E)
About the Role
Universal Credit (UC) is the fastest growing advice issue for the Citizens Advice service and improving the support available to people making a claim is vital. Our Help to Claim service guides people through the claims process - this will include identifying suitability, helping clients to start their claim and providing support to their first payment.
Citizens Advice Liverpool is looking to recruit Help to Claim advisers with knowledge and experience of welfare benefits to join their team.
The successful candidates will provide end to end telephone and web chat support for new Universal Credit claimants. Your understanding of legacy benefits will enable you to check whether a client would be better off on Universal Credit. You will also be able to identify clients who due to transition to Universal Credit via Managed Migration and support them through the process and application. You will be confident in your ICT skills to support clients in making their claim.
You’ll have the ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings, as well as a commitment to the aims and principles of the Citizens Advice Service.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
As well as a competitive salary CAL also provides access to:
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27 days annual leave plus bank holidays
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Hybrid Working Scheme
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Interest free travel loans
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Employee Assistance Programme
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Pension Scheme
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Cycle to Work Scheme
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Lifestyles Gym Membership (20% corporate discount)
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Enhanced maternity, paternity and adoption leave pay
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Internally your job title will be Casual Recovery Worker
You’re caring, flexible and creative, thrive under pressure, know how to connect with people at all levels and really enjoy helping others to live as independently as possible. You’d also like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to inspire individual recovery for the people they work with. Welcome to Derwent Square as a Casual Recovery Worker covering holidays and sickness.
Derwent Square is a mental health project, that offers supported housing to 5 Residents. We are currently working to a recovery model and our aim is to provide stability and an environment to learn skills that will promote independence in the customer. We provide a range of support services for people with mental health to access their local community, including living skills, support with medication management and peer support through individually tailored support plans. Our ultimate goal is to empower our customers with the skills for them to flourish in an independent setting.
We know that recovery can look and feel very different to each and every one of us. But we also know that if we provide the right support, at the right time, we can inspire recovery nationwide and that recovery is possible for everyone. That’s where you come in. Responsible for helping and inspiring the people who use our services to maintain their tenancy and independence in the community, we’ll rely on you to work with them to come up with a personal support plan that will see them achieve their goals and aspirations. Whether it’s developing their domestic and finance management skills or accessing work, leisure or educational opportunities, one thing’s for sure ‐ you will have every chance to shine.
In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities.
We are committed to increasing our diversity and welcome applications from those with Lived Experience.
This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted.
To apply, please send a CV and covering letter explaining why you feel you are right for the role.
On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation.
Fixed term role covering parental leave from 25 November 2024 until 31 December 2025
Full or part-time
Hybrid - Holloway Road, London and home based
Do you have substantial experience of working with men to support them to address their abusive behaviour and/or with women experiencing domestic abuse and expertise in assessment? Would you like to be part of an organisation that counts on the professionalism, insight, expertise and passion of its staff to reduce the harm domestic abuse causes to women, children and families?
DVIP, a division of Richmond Fellowship, seeks an interim Service Manager for the family court’s team on a fixed term (parental leave) contract. DVIP has pioneered group work with men who use violence in their relationships for 30 years, and we are a RESPECT accredited provider.
The family court’s team comprises of a small in-house team and freelance expert witnesses who undertake assessments of parents in care proceedings. We have an excellent reputation for delivering high quality, robust reports to local authorities to inform safeguarding plans for children subject to the public law outline (PLO).
As Service Manager you’ll provide high quality supervision and proofing to our expert witnesses on their reports. You have experience of giving evidence in care proceedings and supporting others to do so. You will be expected to complete 2-6 expert reports per year, which can include being called to give evidence.
You will manage a budget and be responsible for ensuring payment of our invoices with the support of our administrator. You will also supervise our administrator and in house expert risk assessor and have access to monthly clinical supervision to explore the impact of what is challenging and emotive work.
To join us you must be educated to degree/post graduate level in Social Work, Criminology, and or Psychology. Membership of a professional body like HCPC and or Social Work England is desirable. You will need a minimum of 7 years’ experience working with survivors and perpetrators in treatment settings, a sound knowledge of relevant legislation, policy and research pertaining to safeguarding children with a lived experience of domestic abuse. To be eligible you must meet Practice Direction 25b.
Service is based in Holloway Road London, but there is flexibility to work from home provided service requirements are met. This post can be done either full time, 37.5 hours a week, or part-time.
To apply please visit our website. It is a mandatory requirement of the application process for this post that candidates submit a CV and Supporting Statement, thus only candidates that provide this, and who meet the essential criteria within the person specification, will be considered for an interview.
Closing date: 23rd September 2024, however we reserve the right to close this vacancy earlier than the advertised date if sufficient applications are received prior.
We are committed to increasing our diversity and we would welcome applications from those with lived experience.
On 1st June 2024, Richmond Fellowship, part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. In October 2024, Humankind will be renamed to reflect the new organisation.
About the role
Our Welfare Officers provide direct and impactful welfare support to RAF personnel and their immediate family. As a trusted and confidential source of support, you will assist our service users with challenges they are facing, from mental ill-health, difficult relationships, domestic abuse, financial and cost-of-living concerns, resettlement, housing, childcare, equality issues, bereavement, military discharge or deployment and many more - no day will be the same, as such this is a great opportunity to develop your knowledge and skills within the Welfare sector.
Our intervention is provided with consent on a non-statutory basis, and you will work with and engage our service users to develop appropriate interventions for individual outcomes.
Our service is transitioning to become more accessible and inclusive, digital technology plays a key role in this, as such you will use digital technologies to complement and enhance processes and service user experience.
You will play an active role within the community, promoting the service through the delivery of presentations and representing the service at public engagement events. You will also work closely with RAF welfare teams, local authorities, health, education, civilian agencies, charities and other military organisations to ensure the best outcome for the service user.
About the Team
2024 marks 34 years since SSAFA began delivering an independent non-statutory, and confidential service, for the Royal Air Force community across the UK, and this is an exciting time to be joining as we were recently successful in our bid to continue delivering this service.
We are transforming our ways of working to be innovative, to ensure our service is even more inclusive and accessible to meet the needs of a modern RAF.
As part of this transition, we are recruiting to several Welfare Officer vacancies across the UK, including apprenticeship opportunities which will be advertised in due course.
We are a hard-working team from diverse professional backgrounds. Although we all have our own area of responsibility, we support each other in delivering the best possible service to our military community.
Find out more about the Personal Support & Social Work Service on our website.
About you
To thrive in this role you will have relevant experience of supporting adults, families and children/young people. You will be able to take a flexible and creative approach to problem solving. You will have excellent communication skills and be able to deliver presentations with confidence.
You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have experience of carrying out assessments, preparing plans, monitoring and reviewing outcomes.
There will be some travel required and therefore you will need to be able to drive and have access to your own car.
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on Tuesday 24 September 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: Week commencing 30 September 2024
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As part of our commitment to partnerships with institutions and other organisations, we are looking for a Partnership Funding Co-ordinator to strengthen and expand our relationships. This is a target-focused role, and the successful post holder will be expected to generate funds and establish new partnerships with organisations and institutions.
Position: Partnership Funding Co-ordinator
Reports to: Director of Programmes and Partnerships
Status: Hours of Work: Full-time (40 hours per week)
Terms of Employment: Permanent
Salary: £24k-£30k dependent on experience
Location: Office-based, Birmingham
Deadline for Applications: 30th September 2024
PLEASE NOTE: Interviews are expected to take place on an ongoing basis until the vacancy is filled. The vacancy, therefore, may close sooner than the deadline date.
Islamic Help is a UK-based international relief and development organisation that has developed rapidly since being established in 2003. Our programmes aim to help and empower disadvantaged communities in the UK and abroad; some of the key areas we work in are emergency response, WASH, education, livelihood and environment conservation.
What We Offer
Islamic Help acknowledges that our employees are our most valuable resource. Therefore, we provide a variety of benefits aimed at promoting their professional growth, as well as supporting their mental and physical well-being, and maintaining a healthy work-life balance.
- Holiday entitlement of 30 days per financial year (for full-time employees; includes bank holidays entitlement – due to the nature of the role, you may be required to work on bank holidays)
- Personal learning and development opportunities.
- Automatic enrolment into our workplace Pension Plan (option to opt out).
- ·Employee Assistance Programme for support with health & wellbeing, financial matters, and any other assistance.
- Free office car park for staff.
- Prayer facilities in the Mosque located below our office (Brothers and Sisters).
The Role
Key Targets
- Recruitment of new partners to fund Islamic Help programmes.
- Successfully maintain partnerships with organisations, including good partnership care involving field visits, reporting, proposal development etc.
Key Responsibilities
- Under the supervision of the Institutional Funding and Partnership Manager:
- To lead on identification of partnerships in the UK, Europe, Asia and North America.
- Lead in the mapping of potential donors and partners.
- Conduct detailed desk research on potential donors and partners.
- Develop seasonal proposals including Ramadan, Winter, Qurbani and whenever there are emergencies.
- Carry out regular field visits to potential donors/partners to explain our expertise and interests.
- Categorise partners based on their structure, expertise, geographical location, and interest.
- Update database by collecting, recording and uploading information of potential partnerships, to the highest degree of accuracy.
- Support the organisational capacity assessment of potential partnerships.
- Support operational and technical staff as needed in the organisation and facilitate capacity assessments for potential partnerships.
- Participate in the sub-award proposals review and approval process as needed.
- Ensure excellent relations with key partners and put in place systems that maintain them.
- Ensure a high level of co-ordination with partners and other stakeholders to ensure the planning and implementation of projects according to approved proposals.
- Supervise co-ordination with partners to achieve project deliverables.
- Meet donor partners regularly to monitor progress; share lessons learned, experiences, observations, obstacles and to review and update project plans of actions if needed.
- Drafting agreements with donor partners.
- General administrative support within the team and the International Programmes & Partnerships Department.
Attributes
Essential
- A demonstrable track record in a similar or related role
- A high degree of organisation and meticulous attention to detail and accuracy
- A confident communicator able to engage with people of all levels.
- Be effective in a fast-paced working environment.
- To undertake all tasks and duties in an effective, efficient, transparent and wholly accountable manner.
- Have the ability to travel to various locations across the world to manage the progress of partnerships and programmes.
- To undertake any reasonable responsibilities as required by the line manager.
- To promote and adhere to all IH policies and codes of conduct.
- Experience of working on Programme Quality, HR, Safeguarding and Risk.
- Excellent oral and written English.
- Must have driving licence.
Desirable
- Experience of working within INGOs and Partner/Field Office Management.
- Experience of working in-country within the countries that IH operates in.
- Knowledge of any of the following languages is an advantage: French, Arabic and Urdu.
How to Apply
To apply, please email your CV and covering letter detailing how you meet the requirements for
the post to our HR department.
We regret that only shortlisted candidates will be contacted.
You must have proof that you have the right to work in the UK.
We are an equal opportunities employer and welcome all applications regardless of age, gender, ethnicity, faith or disability.
Deadline for applications: 30th September 2024.
NOTE: Interviews will be on an ongoing basis and the vacancy may close before the deadline date.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an enthusiastic, knowledgeable, and experienced Communications and Events Manager to join our small but very impactful team.
This role is essential in enhancing the visibility and impact of our charity's vital work. You will do this through effective communication outputs, with a focus on digital, and well-organised virtual, regional and national events.
The Communications and Events Manager will lead on overall execution of TSA communications and events, working closely with the Joint Chief Executive. The role is one of the most front-facing and proactive offered at the TSA.
In return for your hard work, the candidate can expect a competitive salary, high level of autonomy and trust, a fluid team structure, and very flexible home working. All of this while making a massive difference every day to the lives of thousands of people in the UK.
Key responsibilities
Communications
- Lead in the development of communication outputs across all aspects of the TSA’s work in support and information, research, fundraising and campaigning. This will include a major focus on filmed media and editing of short clips as well as building a library of case studies
- Lead in the development of an effective internal and external communications strategy. The strategy should provide direction on how communications pieces are created internally, as well as how communications are presented to different audiences
- Lead in ongoing content development for the TSA’s daily activities. This includes managing content creation for the website, social media platforms and monthly e-newsletter
- Have a major role in development of Scan, our twice-yearly physical magazine
- Develop excellent relationships with key internal stakeholders at all levels by providing direction and support for all TSA teams in their communications needs, such as reviewing and editing fundraising and research materials
- Proactively identify and fulfil opportunities to raise awareness of TSC in the broader media, such as newspapers and other media
Events
- Manage and oversee all aspects of TSA face-to-face events. Our events include the annual community event ‘Big Day’, and our annual event for adults mildly affected by TSC (called ‘Outlook’)
- Manage and oversee our range of monthly virtual events. Including bookings, forward planning and ongoing calendar management of future events and speakers
- Maintain calendar(s) of internal and external events
- Ensure risk assessments and safeguarding policies are applied appropriately
Strategic support
- Provide support into the overall communications and events strategy of the charity, including annual implementation plans
- Proactively and regularly review the impact and success of communications and events, by providing a range of opportunities for attendees and other TSC audiences to provide feedback and input into these areas
Community engagement and management
- Help to develop, and then implement and support, comprehensive community engagement
- Proactively and regularly review the impact and success of communications and events, by providing a range of opportunities for attendees and other TSC audiences to provide feedback and input into these areas
- Be confident in updating and using Customer Relationship Management (CRM) systems to update community information
Other requirements
The post holder must be prepared to work flexibly to meet the needs of the organisation. This may entail occasional evening and weekend work. Occasional travel within the UK may be required for team meetings and events.
A DBS enhanced disclosure will be required prior to taking up post.
Person specification
Essential
- 2-3 years’ experience in similar or equitable roles
- Proven background in managing and leading on events of all sizes, from very small (several attendees) to large (150+ attendees)
- Demonstrable experience in social media management and digital communications
- Excellent verbal and written communication skills, with a keen eye for detail
- Confident in working independently and on your own initiative, as well as being very open to helping and working with others
- Confident in graphic design and editing (we currently use Canva for all materials)
- Experience of working with CRM databases (please note that we use Beacon)
- Experience of managing budgets and sticking to them
- Able to set and manage ambitious personal targets
- Ability to work of own initiative and to work independently, as well as part of a small team
- Experience of building strong working relationships with external stakeholders
- Experience of a broad range of communications tactics across all platforms
- Able to work with people with a wide range of abilities, with a warm and empathetic style
- Able to assess and analyse complex problems, and develop appropriate solutions
- Experience of collecting and monitoring data to analyse service impact and drive service improvements
- Able to manage a diverse workload, prioritise needs and manage your own time
- Confident in website management and basic web development (Wordpress and WooCommerce)
Desirable
- Communications or events qualifications
- Experience of working with people living with learning disabilities or autism
- Experience of working with children or adults with disabilities or chronic health conditions
- Experience of working within the rare disease sector
About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the Greater London areat. There will be occasional travel around the Greater London region, and you will be required to travel for quarterly face to face team meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the London area would be valuable
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on Tuesday 27 September 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 8 and 9 October 2024