Training Administrator

The British Dyslexia Association (BDA) is a charity that represents the voice of people living with dyslexia. We aim to influence government and other institutions to promote a dyslexia friendly society that enables dyslexic people of all ages to reach their full potential.

This role will work within a small, busy team of Training Administrators and will play a crucial role in supporting the coordination and administration of our training programmes and initiatives. The role holder will be an experienced administrator who is detail oriented and highly organised.

Location - Hybrid – 2 days a week in the BDA office, Access Business Centre Office 205, Willoughby Road, Bracknell, RG12 8FB, with the remainder of the week being home-based (UK). Travel to team days approximately 1-2 times a year is required.

Hours of work - Full-time (35 hours per week) or part-time (minimum 25 hours per week) considered. When applying, please state your preference.

Duties and Responsibilities (to include, but not limited to):

·       Providing administrative support to the Training department.

·       Responding to enquiries, either by telephone or email, regarding our training products in a timely manner.

·       Managing the Training department email inboxes.

·       Processing bookings, liaising closely with the Senior Training Administrator and Course Leaders.

·       Maintaining the CRM system, and other record keeping systems, to ensure accurate storage of information.

·       Ensuring payments are received and processed.

·       Preparing and collating training materials.

·       Providing support to the course tutors/leaders.

·       Updating the website with training information and courses as necessary.

·       Supporting the Training department with other activities as required.

Skills & Experience:

·       Proven experience in an administrative support role, preferably in a training/course environment.

·       Strong attention to detail and accuracy in data entry and record keeping.

·       Excellent organisational skills with the ability to manage multiple tasks and priorities simultaneously.

·       Self-motivated, proactive and solutions focussed.

·       Excellent communication and interpersonal skills, with the ability to interact effectively with all employees.

·       Ability to work independently with minimal supervision and as part of a team, supporting other team members as needed.

·       Proficient in Microsoft Office applications, particularly Outlook, Word and Excel.

·       Knowledge of Dyslexia would be an advantage.

Equal Opportunities

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at the BDA. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.