Advice / Information Jobs in Greater London

“Providing free, independent, confidential and impartial advice"

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Trainee Generalist Advice Caseworker

Salary NJC Scale 5 - £30,346 per annum 

Full-time – 35 hours per week

Initially Fixed Term for 12 months (with possibility of extension)

This is an exciting opportunity for a Gateway Assessor or Advice Worker with a minimum of three months experience to be fast tracked through the full Citizens Advice Generalist Adviser training programme. Once having completed an initial four weeks training period you will be allocated to work on one of a range of different projects and services providing direct advice to the public and undertaking casework on social welfare law issues.

• You must be a trained Gateway Assessor with a minimum of three months experience 
• An understanding of the advice needs and issues of the local community in a diverse inner-city area
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Friday 4th October 2024

Interviews will take place on: Tuesday 8th October 2024

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Gateway Assessor

NJC Scale 2 - £26,662 to £27,039 per annum

Full-time – 35 hours per week

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:

• Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
• An understanding of the main enquiry issues involved in assessing clients' problems
• Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Closing date: 9.00 am Friday 4 October 2024

Interviews: Tuesday 8 October 2024

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

The Immigration Adviser at LAH will provide advice and assistance on basic visa and immigration matters, including handling straightforward cases, often referred to as "initial advice" or "entry-level advice." You will assist LAH service users with applications within the immigration rules including visitor visas, Spouse and dependent visas, straightforward EU Settlement Scheme applications, extensions of leave and Settlement and British citizenship applications, offering advice on non-complex immigration rules and regulations, and explaining to LAH service users the relevant procedures, helping them to complete application forms and gather necessary supporting documents.

LAH’s Immigration Advice service is currently provided in partnership with Seraphus, an external law firm. This collaboration offers valuable career development opportunities for the right candidate, including mentoring and the chance to shadow one of their experienced practitioners.

Additional benefits: Paid OISC Level 2 Training

Main duties and responsibilities 
● Efficiently responding to LAH service users' inquiries while creating a friendly, warm, and welcoming environment
● Providing one-to-one specialist high-quality immigration advice at OISC Level 1 on basic immigration matters, including visitor visas, Spouse and dependent visas, straightforward EU Settlement Scheme applications, extensions of leave to remain, Settlement and British citizenship applications, providing guidance on eligibility and ensuring LAH service users understand their rights and obligations
● Representing LAH service users by completing straightforward application forms, such as visa and leave to remain applications, and assisting them in gathering and preparing the necessary documentation for their applications, maintaining professional conduct with LAH service Users at all times
● Liaising with the Home Office and other relevant authorities on behalf of LAH service users for non-complex matters and submitting high standard applications to the Home Office
● Assisting LAH service users with correspondence related to their applications or immigration status
● Recognising when a case is beyond the scope of OISC Level 1 authorisation, such as appeals, asylum cases, or more complex immigration matters, and referring these to higher-level advisers or solicitors
● Operating within professional boundaries, ensuring confidentiality is maintained at all times

Monitoring and Evaluation
● Maintaining accurate records and case files, ensuring all advice and actions are properly documented, adhering to OISC Code of Standards and AQS
● Overseeing administrative systems for case management and partaking external file reviews and supervision as instructed, tracking workload, and monitoring submitted applications and their outcomes
● Assisting in demonstrating the impact of our work by recording clear and detailed case notes in our database and tracking outcomes against project targets, identifying challenges and issues affecting the LAH community, all of which will be used to inform our provision
● Providing LAH management with necessary information on the Immigration Advice service, including case studies, detailed reports, and relevant data when required

Professional Development
● Participating in learning and evaluation sessions with partner organisations as relevant
● Attending regular staff and other team meetings as required
● Undertaking OISC Level 2 training procured by LAH
● Staying current with legislative changes and policy updates affecting individuals' rights to remain in the UK, and adhering to best practices set by the Office of the Immigration Services Commissioner (OISC) and Advice Quality Standard (AQS)

Other Accountabilities
● Ensuring that work is carried out in accordance with LAH's policies and procedures as well as with the OISC and AQS Code of Standards
● Participating in regular one-to-one sessions for both service and professional development purposes, including regular supervision to assess the quality standard of advice work
● Working closely and collaboratively with other advisers, staff team members, interns, trainees, and volunteers as needed to address the holistic needs and circumstances of LAH service users
● Supporting the preparation for audits by the OISC and AQS, as well as for internal and external reports
● Collaborating with the Head of Operations to ensure the smooth running of the service and implement an efficient administrative strategy
● Conducting workshops and presentations on immigration matters as instructed
● Assisting in creating, maintaining, and distributing relevant informational materials and resources for both the team and service users

Deadline to apply: We encourage applicants to apply as soon as possible, as applications will be reviewed on a rolling basis. Our aim is to recruit the most suitable candidate for the job, and we welcome applications from individuals of all backgrounds. We particularly encourage applications from those who identify as members of minoritised groups, as well as from Latin Americans and individuals with lived experience of migration and/or second generation to better reflect the community we serve.

The role will work alongside another Gifts in Wills Executive and the following key accountabilities will be split between the roles, with this role taking on particular responsibility for events and stewardship. To see a full job description/apply please follow the link provided to our website.

In addition to your salary of £28,000, you will benefit from a competitive contributory DC Pension scheme arrangement, great holiday entitlement and numerous other employee benefits, including several salary sacrifice benefits.

• 25 days paid holiday, plus paid Bank Holidays, increasing to 27 days plus Bank Holidays after 3 years
• Annual £200 personal learning & growth award to spend on any learning related activity – hobbies; aspirations etc. 
• Free access to specialist counselling on a range of issues – health; financial; lifestyle; well-being; domestic & neighbourly matters. 
• Access to a range of employee benefits including – store discounts; boating holiday discounts; holiday purchase scheme. 
• 2 days paid volunteering leave, volunteering for local community project work.

At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust. We are striving to represent the diverse communities that we are a part of and welcome applicants from across all sectors of the community.

All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job.

When you join the Canal & River Trust you become a member of an engaged team working to preserve our heritage for future generations. Come and share your passion and knowledge with a team that makes a difference to millions of people every day.

About the organisation
For nearly 50 years, nia has provided high quality, women-led services across North and East London. nia has three main aims: to provide services for women, children and young people who have experienced male violence, working to end men’s violence against women and girls, and to inform and influence policy and public awareness.
nia’s values, and our commitment to upholding them, set us apart. We put women first – always and without hesitation: we believe women, we are run by women, for women. We leave no woman behind: we challenge inequality and discrimination and believe that uniting women of all backgrounds is essential to ending the sex-based oppression of women.

About the post
The Emma Project, Daria House and Jan’s Place are specialist services providing refuge and support services to women who have been subjected to domestic and/or sexual violence and abuse, including women who have been sexually exploited, including through prostitution and who also use substances problematically

About you
You will work closely alongside the refuges Team Leader and Service Manager to implement and deliver a trauma informed approach to refuge services. We’re looking for a highly organised and self-motivated woman who is passionate about ending violence against women, girls and children. You’ll have a ‘can-do’ approach and demonstrable commitment to nia’s approach to Prioritising women, upholding and promoting feminist, trauma-informed and anti-racist practice. 

CV’s will not be accepted.

Closing date: 10am, 30th September 2024
Interview date: 8th October 2024

The post is subject to an enhanced vetting and barring check and open to women only. Genuine Occupational Requirement (GOR), Schedule 9 (Work; Exceptions), Part 1 (Occupational Requirements), of the Equality Act (2010) applies.

The successful applicant will join a small, dynamic advice team offering advice and information to unpaid Carers in Wandsworth.

Senior Advice Office with Autism Lead

Salary: £31,786

Full Time (35 hours per week)

The successful applicant will have knowledge and experience of the issues as they relate to Carers.  They will have experience of giving information and advice, particularly welfare benefits, as well as advocating on behalf of another and providing one to one support. They will have excellent communication and IT skills, and a commitment to working in the voluntary sector. In addition, they will have experience of project development, delivering frontline services and supervising staff.

Support Coordinator

This is an exciting opportunity to work with stroke survivors and their families to support them following stroke. We’re looking for an innovative, passionate and professional individual with excellent communication and organisational skills to join our Stroke Recovery Service based in the Durham area.

This is an exciting home based opportunity working with stroke survivors and their families to support them following a stroke.

Position: S11214 Stroke Association Support Coordinator

Location: Homebased South of Tyne & Wear. However, frequent travel will be required as part of this role (May include team meetings or other work-related meetings)

Hours: Full-time, 35 hours per week (flexible working available)

Salary: Circa £26,700 per annum

Contract: This is a fixed term maternity cover for 9 months. Our services are contracted, we currently have funding for this contract until 31 March 2027.

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 20 October 2024. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Interview Date: 6 November 2024

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The service aims to identify and address the needs of stroke survivors and carers across the stroke pathway, by providing a range of innovative support solutions, supporting them to meet their desired outcomes.

Reporting to the Stroke Association Service Delivery Coach, the Stroke Association Support Coordinator will:

· Support new stroke survivors and their carers from hospital discharge into the community.

· Provide personalised information, advice and support.

· Support clients to make informed lifestyle changes which will help them to prevent further strokes.

About You

The post holder will have experience/background in:

· A caring profession ideally with experience of supporting people with disabilities.

· Be able to demonstrate previous experience of working collaboratively with other organisations to achieve joint ambitions.

· Ability to use basic Microsoft systems

This role requires extensive travel across a large geographical locality to visit people at home and in community settings. Candidates must be able to demonstrate how they can meet this requirement of the role.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further

information on the role.

Please submit your CV and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience.

Stroke Association

Finding strength through support

When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.

We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.

We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support.

We’re working to improve the diversity of our people. We know that individuality leads to a richer experience for our people and better support for all those affected by stroke.

We strongly encourage people from all backgrounds to apply. We’re particularly looking to increase the number of applications from those with lived experience of stroke, and those from under-represented communities. 

You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service, Vulnerable Adult, Social Care and Support Officer, Rehabilitation Coordinator, Volunteering Manager, Care and Support Officer, Social Care Worker, Health, Health Care, Support Worker, Care Worker, Social Care Support Worker, Residential Support Worker, Relief Support Worker, Support Worker Disabilities, Day Centre Support Worker, Rehabilitation Support Worker, Night Support Worker, Stroke Support Worker, Disability, Disability Support, Stroke.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Ref ECA- 241

Are you a proactive, compassionate and collaborative individual with a proven record of successfully supporting young people into sustainable employment and working with young people who have learning difficulties, disabilities, mental health and/or have spent time in care?

If so, join St Giles as an Employment Caseworker, where you will support the delivery of a high-level service that provides a programme of engagement, advocacy and support to vulnerable young people who may have multiple and complex barriers.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

St Giles is now a kickstart employer, so we are part of the scheme which provides job opportunities for 16-24 year-olds who are currently on Universal Credit and are at risk of long-term unemployment.

About this key role

As an integral part of an energetic and highly motivated team, our successful candidate will be responsible for engaging, motivating, advocating for, and supporting a caseload of young people experiencing a range of barriers, including involvement with the Criminal Justice System, gang involvement/ risk of, substance misuse and/or learning difficulties to achieve set engagement and employment targets.

You will achieve this by developing and delivering engaging one-to-one and group customised support that will enable young people to overcome their employment and wider barriers as well as helping them to progress with their personal goals and ambitions.  We will also count on you to engage employers and to develop and maintain effective working relationships with them and to work collaboratively with local agencies.

What we are looking for

• Experience of working on a target driven project, and a proven ability to manage a caseload and achieve individual set targets for engagement, training, apprenticeship and employment targets
• Experience of engaging young people via outreach and promotion
• Level 3 Advice and Guidance qualification or equivalent
• The ability to engage and support young people who face multiple and complex barriers to employment
• In-depth knowledge of the issues faced by the client group in accessing and sustaining employment
• Excellent interpersonal, relationship-building and communication skills, both verbal and written
• A flexible, professional and adaptable approach to your work

As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

To apply please request an application form from our HR Team, via the apply button, stating the job title and ref number.

Closing date: 11pm on 27 September 2024.

The British Dyslexia Association (BDA) is a charity that represents the voice of people living with dyslexia and dyscalculia. We aim to influence government and other institutions to promote a dyslexia friendly society that enables dyslexic and dyscalculic people of all ages to reach their full potential.

This is a key role within the organisation and will take on tutoring responsibilities for a caseload of students undertaking the BDA’s professional level 5/7 training. Being part of a team of tutors, you will be expected to input into the development and moderation of our current level 5/7 training programmes. You will also be expected to engage directly with students and be able to build an encouraging relationship that supports them through their training programme much of which is delivered via e-learning. You will assess work completed by students in a timely manner providing constructive and supportive feedback.

Key Responsibilities:

· Supporting the Course Leader in implementing the vision and strategy to achieve the objectives of the organisation.

· To participate in activities associated with the BDA’s Professional level 5/7 training services.

· To tutor a caseload of level 5/7 students and support them with the achievement of their professional training.

· To assess students’ work and participate in standardisation processes and internal moderation procedures.

· To complete documentation associated with logging student progress.

· To actively participate in activities that enable course development, across all accreditation levels.

For full details of the role, together with the skills, qualifications and experience required, please view the attached job description.

We look forward to receiving your application.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Domestic Housing Manager (Maternity Cover)

Salary: £33,000 - £39,000

Location: Hammersmith

Contract: Maternity Cover

Hours p/w 35 hours (up to 2 days WFH)

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

About the role:

You will be working for Advance London service as an experienced Domestic Housing Manager, responsible for overseeing the delivery of the London service. You will lead and manage the LWHSP project and the co-located IDVAs,

Being responsible for line managing and performance managing Regional Managers and project staff within the post holder’s responsibility, including annual appraisals and supervision.

Supporting Regional Managers to recruit, train and develop a team of competent and highly skilled IDVAs to provide a consistently high-quality service to women. Supporting IDVAs to ensure that Advance’s values, policies and procedures are embedded into service delivery.

Overseeing the management of caseloads and casework to a high-quality standard and monitoring the performance of your team, offering continuous coaching and feedback to ensure that Advance meets the specific KPIs and outcome measures for the contract, taking immediate action to manage poor performance as necessary.

About You:

To be successful as the Domestic Housing Manager (Maternity Cover) you will need the below experience and skills:

You will bring your management experience of providing services to women experiencing Domestic Violence and Abuse including VAWG. With a significant experience of managing, developing and leading teams across a geographically dispersed region and remotely, including harnessing the strengths and potential of staff at all levels, building a strong team culture and maintaining staff motivation, particularly through periods of change. You will have substantial delivery of collaborative working with external agencies, stakeholders, subcontracted partners and extensive management of frontline workers

How to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

A 35-hour working week

An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)

Additional days off to celebrate International Women’s Day, and for religious observance and moving home

Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more

Pension scheme

Enhanced maternity/adoption provision

Cycle to Work Scheme

Access to our Employee Assistance Programme

Employee eye-care scheme

Clinical supervision for front line staff and first line management roles

Refer a Friend Scheme - £250 for each referral who passes probation

Organisation wide away days

Thorough induction and training

Career development pathways

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Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email Talent and the Talent Acquisition Team will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.

Regionally-based post from Autumn 2024 

28 hours per week – including some weekends and evenings and frequent travel in the region and nationally

Based from home and locations within the geographical area covered by this role

We are seeking an enthusiastic, pragmatic person who is excited by what spirit-led growth might mean in a faith context. Our local development team is a key part of our plans to reinvigorate Quakerism and to help Quaker communities thrive.

As a local development worker, you will support Quaker communities to be inclusive, welcoming and all-age. The support areas include worship, community, organisational management, social action, collaboration in the wider community, and outreach. You will provide accompaniment, facilitation, project support, and training. You will work alongside others at Quakers in Britain and Woodbrooke to provide resources and opportunities that grow from the identified needs of local Quakers.

We invite applications from people who are:

• Good listeners with experience of working with groups to develop and deliver a shared vision
• Familiar with Quaker worship, community, witness, and organisation
• Organised and resourceful, able to research information, analyse and sift it, and apply it appropriately to a range of situations and personalities
• Creative and adaptable, able to encourage innovation and support experimentation
• Digitally curious, willing to experiment with digital platforms and programmes to develop community and progress work.

Alongside the opportunity to transform the experience of Quakers across Britain, we offer a generous benefits package.

For further details and to apply, please visit our website via the apply button. 

Closing date: 9am on Monday 14 October 2024.

Interviews: Tuesday 22 October 2024.

Quakers have a faith commitment to equality, and encourage and welcome applications for posts from people of all identities and backgrounds. As a result of our recruitment practices, individuals will be selected only based on their relevant skills, experience, qualifications and abilities. A candidate’s sex, sexual orientation, age, race, religion, belief, ethnicity, nationality, disability, marital status or class will not be a barrier to working for Quakers in Britain.

We aim to operate an equitable and user-friendly application process for all candidates. If you need any reasonable adjustments during the application process, please contact our People Team.  You do not have to be a Quaker to apply for this post, but we expect you to uphold the values of the organisation.

Quakers in Britain is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share and uphold this commitment. Our recruitment and selection process reflects our commitment to safeguarding, and the suitability of all candidates will be assessed during recruitment in-line with our Safer Recruitment guidelines. Successful candidates will be subject to pre-employment checks in line with these guidelines.

Generalist Adviser

Are you interested in working for a local charity providing advice to the most vulnerable and marginalised groups across Greenwich.   If so we are interested in hearing from you.    Please download and submit the application pack from our website, we will not accept CV's as a valid application

The Greenwich Citizens Advice office is located in Woolwich, Greenwich.  The role involves advising people face to face at our Woolwich office, at outreach venues across the Borough, by telephone, email and virtually. There is the right to request some home working, once the staff have passed their probationary period. There is also a flexitime policy in place.

You will need to be able to work well as part of a team and independently and be committed to our policies, aims and objectives

Debt Adviser

Are you interested in working for a local charity in Greenwich delivering essential debt advice to those who need it most.    In the current climatre of cost-of-living Greenwich Citizens Advice provide a lifeline for the local population struggling with everyday issues around debt.   Would you like to be part of the solution? 

The Greenwich Citizens Advice office is located in Woolwich, Greenwich.  The role involves advising people face to face at our Woolwich office, at outreach venues across the Borough, by telephone, email and virtually. There is the right to request some home working, once the staff have passed their probationary period.   There is also a flexi-time policy in place.

You will need to be able to work well as part of a team and independently and be committed to our policies, aims and objectives.

As a Money and Debt Coach (Omni-Channel: Telephone & Video), your primary role will be
to provide financial coaching and ensure that over-indebted clients receive tailored debt
advice through various channels. The role is based at Guy's Hospital - Great Maze Pond, London SE1 9RT

Scope of role

1. Providing tailored financial advice and support.
2. To maintain detailed case records.
3. Keep up to date with legislation, policies and procedures and undertake appropriate training.

Key Responsibilities

1. Accurate, effective and individually tailored advice
2. Deliver financial capability workshops at various NHS sites, promoting financialresilience and wellbeing.
3. Provide money coaching advice through various channels including face-to-face, video, and telephone sessions.
4. Complete assessments which lead to appropriate referral to an in house debt adviser
5. Interviewing those that access the service using sensitive listening andquestioning skills to allow them to explain their problem(s) and empower them to

   set their own priorities.

6. Signposting/referring clients to internal and other agencies where required. Issuing foodbank vouchers.

Detailed case records

1. Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder.
2. Ensuring all case records and written up in a timely manner.
3. Monitor and report on client engagement and outcomes from advice sessions.
4. Familiarity with CRM systems and practices (Customer Relationship Management system).
5. Handle customer complaints, provide appropriate solutions within the time limits, follow up to ensure resolution.

Up-to-date training

1. Completing a minimum of 16 hours of technical CPD accredited training orqualifying activity.
2. Maintaining an up-to-date record of all training sessions.

Teamwork and Collaboration

1. Work to an agreed work-plan, meeting targets and milestones, whilst prioritisingand managing your own workload.
2. Be an active member of the team, identifying opportunities for your owndevelopment, and demonstrating financial efficiency and value for money

   throughout your work.

3. Compliance with Toynbee Hall policies and procedures, including health andsafety.

5. Other

1. Travel across London as required, and occasionally the UK.
2. Undertake additional tasks as delegated by DFA Management.

Please download the full Job Description for more details.