Administration Jobs in North West
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking to recruit a highly motivated and committed Administrator, to join our high performing, friendly and supportive team that prides itself on the difference we make to our clients lives daily.
About the role:
We began a contract with the Ministry of Justice in June 2021, delivering a pan London Housing Advice & Interventions Service, in partnership with St Mungo's. With Single Homeless Project staff co-located in probation offices, we work in close partnership with the Probation Service, to support people on probation to either sustain their current accommodation or to secure new housing as needed.
We are looking for an Administrator to join the team following some additional funding we have secured. The role is currently funded until the end of March 2025, with the possibility of a further years extension.
About you:
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Ability to work effectively as part of a team and build good working relationships at all levels.
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A good understanding of the key administrative tasks carried out within a support service.
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Strong interpersonal and communication skills – able to communicate effectively verbally and in writing with a variety of people.
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Able to use MS Office package (particularly Word, Excel and Outlook) at an intermediate level.
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Able to analyse and produce reports from source data e.g. records, databases, spreadsheets.
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Strong time management skills, able to effectively manage workload, multiple priorities and meet deadlines.
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A pro-active approach and ability to work using own initiative.
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Able to understand and follow written policies and procedures, maintain confidentiality and protect data securely.
Important info:
Closing date: Sunday 6th October at midnight
Interview date: Wednesday 16th October via Microsoft Teams
Please note we reserve the right to close the vacancy early, please complete and submit your application at your earliest convenience to be considered for the role.
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Team: Operations Location: Remote working, initial training in London Duration: Mid Oct 2024 to early April 2025 Reporting to: Head of Operations and Service Development Hours of work: 4 hours per day between 10.00am and 2.00pm (with some flexibility); Saturdays and Sundays Salary: £15.75 per hour
About you
We're seeking an exceptional individual with the ability to work independently, with a practical, caring approach to join us in providing vital support for our guests.
As a Guest Services Assistant, your primary responsibility is managing referrals to our night shelters during weekends. You'll directly communicate with guests over the phone and SMS inviting new guests to our night shelters. night. Your goal is to ensure our shelters are full and as many guests as possible can access our services during the winter.
We embrace diversity and welcome individuals with diverse backgrounds, including those with lived experiences of homelessness. While experience in the homelessness sector is desirable, a compassionate and flexible approach, coupled with an understanding of the needs of people experiencing homelessness, is essential
What you will do as part of our team:
Job spec
Service Coordination
- Work closely with the Operations team to maximize occupancy in our winter night shelters.
- Ensure our winter services are fully occupied each night, prioritizing guests on the waiting list according to Glass Door's policies.
- Summarise daily activity from our guest management system into an email report, highlighting any incidents or issues.
Data Management
- Provide insights for service delivery improvements based on your operational experience. Maintain accurate and secure records of data logs.
Guest Interaction
- Communicate sensitively and compassionately with guests, explaining key information about our services through phone, email, or text.
- Invite new guests to our services over the phone, directing them to arrive that evening. Manage guest inquiries, referring them to appropriate personnel within Glass Door.
General
- Perform job duties in alignment with Glass Door's Equal Opportunities Policy. Fulfil other duties relevant to the role as reasonably required.
Person Spec
Essential
- Ability to work remotely and independently.
- Strong communication skills, especially with vulnerable adults, through various channels. Proficiency in Microsoft Office and IT skills.
- Strong organizational and time-management skills.
Desirable
- Lived experience of homelessness.
- Fluency in additional languages such as Polish, Romanian, Arabic, Spanish, French, Bulgarian, Russian, or Tigrinya.
- Experience with Salesforce or similar CRM platforms. Familiarity with the principles of trauma-informed care.
- Understanding of the needs of people experiencing homelessness or similar marginalised groups.
The client requests no contact from agencies or media sales.