Contract "Support Worker" Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking to recruit a highly motivated and committed Administrator, to join our high performing, friendly and supportive team that prides itself on the difference we make to our clients lives daily.
About the role:
We began a contract with the Ministry of Justice in June 2021, delivering a pan London Housing Advice & Interventions Service, in partnership with St Mungo's. With Single Homeless Project staff co-located in probation offices, we work in close partnership with the Probation Service, to support people on probation to either sustain their current accommodation or to secure new housing as needed.
We are looking for an Administrator to join the team following some additional funding we have secured. The role is currently funded until the end of March 2025, with the possibility of a further years extension.
About you:
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Ability to work effectively as part of a team and build good working relationships at all levels.
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A good understanding of the key administrative tasks carried out within a support service.
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Strong interpersonal and communication skills – able to communicate effectively verbally and in writing with a variety of people.
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Able to use MS Office package (particularly Word, Excel and Outlook) at an intermediate level.
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Able to analyse and produce reports from source data e.g. records, databases, spreadsheets.
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Strong time management skills, able to effectively manage workload, multiple priorities and meet deadlines.
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A pro-active approach and ability to work using own initiative.
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Able to understand and follow written policies and procedures, maintain confidentiality and protect data securely.
Important info:
Closing date: Sunday 6th October at midnight
Interview date: Wednesday 16th October via Microsoft Teams
Please note we reserve the right to close the vacancy early, please complete and submit your application at your earliest convenience to be considered for the role.
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.
Looking to join a friendly, dedicated and welcoming team to make positive changes in young people's lives? Our Bank Support Worker roles are similar to our Support Workers roles, but they work on a more flexible, temporary basis – so if you don’t want to commit to a regular working pattern and prefer to pick up shifts that work for you, when they are available, this role is for you. It's also a great way into the organisation and can be a stepping stone into other roles.
Our Brighton & Hove Services provide supported accommodation for 50 young people at risk of homelessness across two sites - Lansworth House and Gareth Stacey House. They are both 24-hour supported housing projects offering high and medium levels of housing-related support for young people aged of 16- 25. We provide support to our residents to help them build essential life skills, identify their goals and work towards aspirations so that they can move on to enjoy fully independent futures. Each Support Worker holds a caseload of residents and meets with them weekly to build a support plan and help them achieve their goals.
We are looking for Supported Housing Bank Support Workers to join the team - you will bring your own individual and unique qualities to the team for the betterment of the team dynamic. You will contribute to the smooth and safe running of the services, along with supporting young people to develop living skills such as cooking, cleaning, budgeting, managing behaviour, seeking and securing employment and making wise decisions. When required you will record any incidents, accidents and safeguarding issues and share information with relevant colleagues. You will also undertake housing management and health and safety-related tasks as required.
ABOUT YOU - We know that there are great candidates who will not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself.
You will ideally have experience of working with a similar client group and a good understanding of the key risks, challenges and opportunities for young people. You will be able to inspire and work proactively with young people to develop their talents and achieve the skills they need to maintain their lives independently. An excellent planner and organiser, you will be able to manage lots of tasks at the same time and keep appropriate records. Furthermore, you will be able to build strong relationships with other members of your team and will make sure that handovers are robust and clear.
We believe every young person has the right to discover their potential.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking to recruit exceptional individuals with an open, collaborative style and a practical, can-do approach to provide a nightly service vital for our guests.
While experience of working within the homelessness sector or with similarly vulnerable people would be desirable, an understanding of the needs of people experiencing homelessness and working in a compassionate and flexible manner is more important and essential.
Flexibility is required, as you will be working a shift rota that will include weekends and public holidays. Due to the vulnerable group you will be working with, you will be asked to undergo an enhanced DBS check as part of our safeguarding measures prior to appointment.
We value diversity and welcome all, in particular those with life experience and lived experience.
What you will do as part of our team
Job spec
The Night Shelter Manager is responsible for the following:
- The day-to-day operation and management of nights shelters in West and Southwest London. Maintaining a friendly, supportive environment and cultivating positive relationships with guests, colleagues and volunteers.
- Welcoming and inducting new guests into the shelter by explaining the shelter policies.
- Supporting volunteer teams at each venue to ensure the smooth running of the project and developing good communication with the Volunteer Co-ordinators.
- Diffusing difficult or dangerous situations and summon assistance when necessary. Training will be provided.
- Ensuring cleaning protocols are implemented by all staff, guests and volunteers.
- Maintaining guest attendance records and shift reports on our iPad-based In-From client relationship platform.
- Following best practice procedures for the security and safety of the guests and volunteers.
- Monitoring guest welfare throughout the shift and responding to any situations or emergencies that arise. Adhering to Glass Door’s operational and health & safety policies in all aspects of your work.
- Maintaining clear lines of communication with your colleagues including Overnight Project Workers, Caseworkers and Operations Manager.
- Conducting a nightly briefing for volunteers and staff before the shelter opens to guests.
- Undertaking any other duties to aid the good running of the project, as required by the Operations Manager. Attending regular meetings with caseworkers to share any relevant information including guest welfare, interactions and other important information.
- Attending 1 to 1 sessions with the Operations Manager on a fortnightly basis.
- Attending the monthly winter services meetings held on Wednesday afternoons
- Accurately reporting observations, interactions, concerns and actions with guests to their caseworker using written reports.
- Ensuring the shelter van is kept well organised and stocks are well maintained.
- Supporting casework team with practical tasks related to guests’ day-to-day activities as requested.
- Flexibility is required, as you will be working a shift rota that includes weekends and public holidays
- You will also be expected to attend other training sessions, team meetings and other activities as required.
Person Spec
Essential
- Valid driver’s license and willingness to drive the shelter van.
- Commitment to providing an excellent service and to interact with shelter guests in a positive and respectful manner.
- An understanding of the needs of people experiencing homelessness and working in a compassionate and flexible manner.
- Ability to work as part of a team and be a supportive team member. Confidence in dealing with challenging behaviour.
- Excellent written and verbal communications skills. Ability to carry out manual handling tasks.
- Understanding of and commitment to Equal Opportunities.
Desirable
- Experience working within the homelessness sector or with similarly vulnerable people.
- Ability to speak additional languages including but not limited to Polish, Romanian, Arabic, Spanish, French, Bulgarian, Russian or Tigrinya.
- Lived experience of homelessness.
- An understanding and value of trauma informed care.
- Relevant training certificates (First aid, health & safety, fire Safety, conflict de-escalation).
The client requests no contact from agencies or media sales.
Secondment/fixed term opportunity until 31 March 2025
Do you have a genuine interest in supporting people to rebuild their lives?
About the role
The Senior Case Worker will work as part of the SPOT Navigator team based alongside the Southwark SPOT Street Outreach team. The aim is to support a known cohort of clients who are stuck within the cycles of homeless and ill-health and have not been able to sustain a stable life outside of this.
This will be achieved through strength-based assessment, using creative engagement techniques and co-producing action plans aimed at linking clients with services and community groups. Your work will improve health outcomes for clients and promote harm reduction by working alongside specialist partner agencies. You will be working with clients on the streets in an outreach capacity or in various types of accommodation.
In this role you will:
- Work in partnership with local authorities, accommodation services, statutory and voluntary agencies to ensure that clients transition away from the streets and into the appropriate accommodation with the correct support in place.
- Manage a caseload of clients experiencing multiple disadvantage who may not have stayed in stable accommodation for long periods of time.
- Have a great opportunity to assist people to change their lives meaningfully for the better.
In this non-shift role, you will work mainly within normal office hours Monday – Friday, however, on occasion you may be asked to work flexibly and conduct early or late shifts starting at 6am or ending at 3am. For this role staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday.
About you
It is a fast paced and exciting role within a high performing team for which the ideal candidate will have:
- Understanding and experience of working within a Homeless Outreach setting.
- Experience of communicating, liaising and negotiating with internal and external agencies to a high level.
- Experience of client case management and the resilience to achieve and meet agreed outcomes.
- Commitment to collaborating with clients to improve confidence, well-being and ability to live more independently.
- Ability to work remotely and lone work with vulnerable people.
- Above all we are looking for inspirational, committed individuals who have a genuine desire to support people to rebuild their lives.
We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
To find out more and apply please go to the St Mungo’s careers page on our website.
Closing date: 10am on 2 October 2024
Interview and assessments on: TBC
What we offer
- Excellent Development and Growth Opportunities
- A Diverse and Inclusive Workplace
- Great Pay and Other Benefits
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Full-time (37.5 hours per week) / Fixed Term until 31 May 2025 (Maternity cover) / Working on four nights on, four nights off rota including working over weekends and bank holidays. Although these are long shifts, you will get four days off after, which can provide a great work life balance.
Our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, increasing life skills and self-confidence, and improving emotional wellbeing and mental health.
We are looking for a Housing Mobile Night Worker to provide floating support to our teams in high support 24-hour projects as well as medium support and transitional housing units to ensure that our properties are safe, secure, and welcoming through the night. You will be working across Brighton and Hove as well as Worthing to support the static night worker during the night as well as undertaking your mobile duties.
Working on site you will be responsible for ensuring the service is safe by keeping clear records of night time activity within the building. You will regularly complete building checks and monitor CCTV upkeeping health and safety regulations in accordance with YMCA DLG's policies and procedures. You will work to prevent any anti-social behaviour from impacting our neighbours and other residents. You will work alongside other support staff to maximise the wellbeing of residents by completing one to one interventions with young people who may be experiencing mental health crisis and/or who may need medical assistance.
This is a mobile role, requiring all applicants to have a full valid, UK Driving Licence. You will also be lone working as part of the role, so you will need to be comfortable with decision making and following procedures.
ABOUT YOU: We know there are great candidates who may not fit everything described, or who have important skills we have not mentioned. If that is you, please do not hesitate to apply and tell us about yourself and why perhaps you are looking to take the next step.
Ideally you will have experience working with young people, those considered vulnerable or with multiple and complex needs along with being able to demonstrate a real passion for wanting to work with young people. You will have an understanding of the needs of single homeless clients aged 16-25 and the ability to engage, motivate and inspire, with a strong commitment to changing the life of others for the better. You will already have clear verbal and written communication skills, good IT and keyboard skills and the ability to self-motivate. You will be an effective communicator who is able to deliver robust, clear handovers and build strong relationships with other members of your team. In addition, you will have the ability to de-escalate volatile situations and manage challenging behaviour appropriately.
We believe every young person has the right to discover their potential.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our Emergency Winter Night Shelter Service is run seven nights a week in venues across west London including: Fulham, Kensington, Hammersmith and Richmond.
In response to the increased needs, we are opening a women only shelter which will be staffed by women. With additional staff support, we will be providing a safe environment with additional support to guests who may have complex needs.
We are looking to recruit exceptional women with an open, collaborative style and a practical, can-do approach to provide a vital nightly service for our guests as Evening Project Workers.
About you
We value diversity and welcome all, in particular those with life experience and lived experience.
While experience of working within the homelessness sector or with similarly vulnerable people would be desirable, an understanding of the needs of people experiencing homelessness and working in a compassionate and flexible manner is more important and essential.
Flexibility is required, as you will be working a shift rota that will include weekends and public holidays. Due to the vulnerable group you will be working with, you will be asked to undergo an enhanced DBS check as part of our safeguarding measures prior to appointment.
Job spec
The Evening Project Worker is responsible for the following:
- Maintaining a friendly, supportive environment and cultivating positive relationships with guests, colleagues, and volunteers.
- Following best practice procedures for the security and safety of the guests and volunteers.
- Diffusing difficult or dangerous situations and summon assistance when necessary. Training will be provided. Writing regular shift reports using the In-Form client relationship platform.
- Carrying out regular checks around the shelter, checking conditions of all areas.
- Adhering to Glass Door’s operational and health & safety policies in all aspects of your work. Maintaining clear lines of communication with your colleagues including the Night Shelter Manager, Caseworkers, and the Operations Manager.
- Ensuring cleaning protocols are followed and implemented.
- Undertaking any other duties to aid the good running of the project, as required by the Shelter Manager or Operations Manager.
- Accurately reporting observations, interactions, concerns and actions with guests to their caseworker using written reports.
- Flexibility is required, as you will be working a shift rota that includes weekends and public holidays.
- On occasions you will also be expected to attend training, team meetings and other activities as required.
Person spec
Essential
- Commitment to providing an excellent service and to interact with shelter guests in a positive and respectful manner.
- An understanding of and empathy towards the challenges women may experience. Ability to work as part of a team and be a supportive team member.
- Confidence in dealing with challenging behaviour. Good written and verbal communications skills. Ability to carry out manual handling tasks.
- Understanding of and commitment to Equal Opportunities.
Desirable
- Experience working within the homelessness sector or with similarly vulnerable people.
- Ability to speak additional languages including but not limited to Polish, Romanian, Arabic, Spanish, French, Bulgarian, Russian or Tigrinya.
- Lived experience of homelessness.
- An understanding and value of trauma informed care.
- Relevant training certificates (First aid, health & safety, fire Safety, conflict de-escalation).
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Crisis Skylight London, 50 – 52 Commercial Street, E1 6LT, with some working from home in line with Crisis’ hybrid working policy and some travel across London
Contract: Fixed term contract until 14th November 2025
About the role
The Housing First Team at Crisis offers open-ended, flexible, and intensive support to people who are multiply disadvantaged. As a Team Leader, you will take a person-led, holistic, and trauma-informed approach to the support of members and provide effective line management to Housing First coaches in line with Housing First principles. We take a bold approach to supporting people and the role involves empowering staff to work within a risk-aware but not risk-averse culture, to maximise safety and opportunities.
You will collaborate with colleagues and support the Housing First Manager to build relationships with key stakeholders including voluntary sector and local authority partners. You will also support the Housing First Manager to measure our impact and continuously evaluate our fidelity to the Housing First principles.
About you
To be successful in this role you will have initiative and knowledge of Housing First and Housing Led approaches and their role in systems change across homelessness services.
You’ll have the ability to lead by example, inspire and support a multi-disciplinary team working with people with complex and enduring needs.
You’ll have experience of developing external and internal partnerships to gain the most positive outcome for people using the service.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
- Enhanced maternity, paternity, shared parental, and adoption pay.
- Flexible working around the core hours 10am-4pm
- Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 22nd September 2024 23:55
Interviews will take place on Tuesday 1st October at 50-52 Commercial Street, London, E1 6LT
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
* Deliver first line support to resolve learning and development queries and escalate as appropriate.
* Improve and evolve the department's administrative processes, collaborating with customers and colleagues, maximising the use of the available technology.
* Administer the induction process efficiently to ensure all new starters have an excellent experience.
* Administer the Learning Management System to ensure all staff have a positive learning experience and is up to date.
* Set up and administer new and updated regulatory training and new learning programmes for staff and managers, ensuring campaigns are rolled out in alignment with organisational priorities and in conjunction with relevant internal communications.
* Monitor and track attendance and completion of training for all employees and ensure reporting is completed by required deadlines for appropriate monthly and quarterly ET / SME reporting deadlines and concerns are escalated promptly and appropriately.
* Track and monitor all L&D budget spend, process invoices and escalate concerns or anomalies promptly and appropriately.
* Ensure that the department's processes and procedures are documented, easy to follow and to an auditable standard. Collaborate with the HR systems administrator to provide a comprehensive administrative support service, including supporting on projects.
What you'll need to succeed * Experience of providing an effective administration service to customers and colleagues, preferably in learning and development or similar service.
* Experience of delivering excellent customer service, supporting customers to self-serve, or signposting to other colleagues where appropriate.
* Experience of maintaining and improving systems and processes to an auditable standard in collaboration with colleagues and customers.
* Experience of working with sensitive and confidential data.
* Clear and accurate written communication skills for a range of correspondence, particularly regarding joining instructions and communications to promote learning opportunities.
* Ability to build rapport and trust with customers face to face and on the telephone.
* Ability to prioritise a busy workload to ensure L&D scheduling, reporting and other deadlines are met.
* Ability to work collaboratively and flexibly with HR, finance colleagues and customers to ensure positive outcomes.
* Proficient in Microsoft packages, including Excel, and confident in learning and maximising the use of in-house databases and systems
What you'll get in return
A great team and flexible working
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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