IT Jobs in City Of London

About the Company:Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement, in the occupied Palestinian territory and Lebanon

About the Role:The Cyber Security Manager is responsible for protecting the organisation's digital assets and information systems from cyber threats. This role is central to developing, implementing, and managing a comprehensive cybersecurity strategy to safeguard data integrity, confidentiality, and availability. The Cyber Security Manager ensures the organisation's compliance with regulatory requirements, manages risk, and assist withs proactively identifying and mitigating security vulnerabilities and incidents. The primary goal is to reduce the likelihood and impact of cyber-attacks, ensuring the organisation can operate securely and without interruption.

MAIN RESPONSIBILITIES

Develop and Implement Security Policies:

• ·Design, implement, and maintain security policies, standards, and procedures in alignment with organisational goals and compliance requirements.
•  Ensure adherence to industry best practices and regulatory standards (e.g., GDPR, HIPAA, PCI-DSS).

Manage Security Operations:

• ·Oversee the daily security operations, including monitoring and analysis of potential threats and vulnerabilities.
• ·Lead the deployment and management of security tools and technologies (e.g., firewalls, IDS/IPS, SIEM).

Incident Response and Management:

• · Develop and maintain an incident response plan, coordinating with internal teams and external stakeholders to effectively respond to security incidents.
• ·Lead post-incident investigations, conduct root cause analysis, and implement corrective actions to prevent future breaches.

Risk Assessment and Mitigation:

•  Conduct regular risk assessments and vulnerability assessments to identify security risks and develop mitigation strategies.
• Manage security audits and penetration testing to ensure continuous improvement of the security posture.

Training & Development:

• Plan and deliver cybersecurity training and awareness programs for staff, monitoring effectiveness of the program.
• Assist with upskilling the existing IT support team, fostering a culture of security awareness and continuous improvement.

Collaboration and Communication:

• Work closely with other departments (e.g., IT, compliance, legal) to ensure cybersecurity measures align with business objectives.
• Communicate security risks and strategies to senior management and stakeholders.

Stay Current with Threats and Trends:

•  Keep up to date with emerging security threats, trends, and technologies to proactively enhance the organisation's security defenses.
• Engage with the cybersecurity community and participate in professional development opportunities.

SKILLS, EXPERIENCE & CANDIDATE ATTRIBUTES

Experience & Certifications/Qualifications:

• Relevant  higher level qualification in computer science, Information Technology, Cybersecurity, or a related field; relevant certifications (e.g., CISSP, CISM, CEH) is preferred.
• Substantial demonstrable years of experience in cybersecurity and demonstrable experience of managing staff and operating at senior management level
• Strong knowledge of cybersecurity frameworks, technologies, and best practices.
• Experience with security tools such as SIEM, firewalls, IDS/IPS, antivirus software, and encryption solutions.
• Excellent problem-solving, analytical, and decision-making skills.
• Strong communication and leadership abilities.

Preferred Skills and Competencies:

· Technical Proficiency: Deep understanding of cybersecurity concepts, technologies, and tools.

· Analytical Skills: Ability to assess risks and identify vulnerabilities in the IT infrastructure.

· Leadership Skills: Capability to manage and inspire a cybersecurity team.

· Communication Skills: Strong ability to convey complex security issues to non-technical stakeholders.

· Project Management: Proficiency in managing multiple projects and priorities simultaneously.

Flexibility:

• ·On-call availability for responding to security incidents and to meet specific deadlines including some evenings and weekends.

Ethos:

• Support the mission & values of MAP.
• Support and promote diversity and equality of opportunity in the workplace.
• Represent and be an ambassador for MAP.
• Commitment to anti-discriminatory practice and equal opportunities.
• An ability to apply awareness of diversity issues to all areas of work.
• Abide by organisational policies, codes of conduct and practices.
• Commitment to upholding the rights of people facing disadvantage and discrimination.
• Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.  
• Able to work some evenings and weekends.

Other desirable experience:

• Experience of not-for-profit/INGO environments
• Experience with humanitarian issues, particularly those in Palestine.

MAP has a zero-tolerance policy with regard to Sexual Exploitation and Abuse by MAP‘s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process.

About the Company: Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement, in the occupied Palestinian territory and Lebanon

About the Role: The Information Management Specialist will focus on the classification of organisational data, ensuring appropriate confidentiality levels, and implementing robust data loss prevention strategies. The role includes analysing and optimizing current SharePoint libraries and leading the development and implementation of an intranet to enhance collaboration and information sharing across the organization. 

MAIN RESPONSIBILITIES

Information Classification and Data Confidentiality:

• Develop and implement a comprehensive information classification framework to categorize data based on sensitivity, confidentiality, and regulatory requirements.
• Collaborate with various departments to identify and classify sensitive data, ensuring appropriate security controls and access levels are applied.
• Regularly review and update classification policies and procedures to maintain compliance with legal and regulatory standards (e.g., GDPR, HIPAA).

 Data Loss Prevention (DLP):

• Develop, implement, and manage data loss prevention strategies and tools to safeguard sensitive information from unauthorized access, loss, or misuse.
• Monitor and analyse data flows and user activities to detect and respond to potential data breaches or policy violations.
• Work with IT security teams to establish controls and technologies that prevent data leakage (e.g., encryption, access controls).

SharePoint Library Analysis and Optimization:

• Analyse current SharePoint libraries to assess the organization, security, and accessibility of information.
• Develop and implement strategies to optimize SharePoint libraries, including metadata management, document version control, and access permissions.
• Ensure that SharePoint libraries are aligned with the organization's information classification framework and DLP strategies.

Intranet Development and Implementation:

• Lead the planning, development, and implementation of an organizational intranet to enhance internal communication, collaboration, and information sharing.
• Define and document the intranet’s structure, features, and functionality, including user roles, content management, and search capabilities.
• Collaborate with stakeholders across departments to ensure the intranet meets user needs and supports organizational goals.

Data Security and Compliance:

• Ensure all data management practices comply with relevant legal, regulatory, and organisational policies.
• Conduct regular security assessments and audits to identify vulnerabilities in data storage and transmission.
• Maintain documentation of data security protocols, risk assessments, and compliance activities.

Training and Awareness:

• Develop and deliver training programs to educate employees about data classification, confidentiality requirements, and data loss prevention practices.
• Create awareness materials (e.g., guides, FAQs) to support employees in understanding and adhering to information management policies.

Stakeholder Collaboration and Support:

• Collaborate with IT, Finance, Audit & Risk and Fundraising teams to align information management initiatives with broader organisational strategies.
• Provide technical support and guidance to end-users regarding SharePoint and the intranet.

SKILLS, EXPERIENCE & CANDIDATE ATTRIBUTES

Experience & Certifications/Qualifications:

• Higher level qualification in Information Management, Data Science, Computer Science, or a related field.
• Demonstrable experience in data classification, data loss prevention, or information security.
• Expertise in SharePoint administration and optimization.
• Strong understanding of data governance, privacy laws, and compliance standards.
• Excellent analytical, problem-solving, and project management skills

Preferred Skills and Competencies:

• ·Experience with intranet platforms and content management systems (CMS).
• ·Knowledge of information security frameworks (e.g., ISO 27001) and DLP tools.
•  Familiarity with data protection regulations (e.g., GDPR, CCPA).
• ·Certification in information governance or security (e.g., Certified Information Systems Security Professional (CISSP), Certified Information Privacy Professional (CIPP)).

Flexibility:

• ·Able to work flexibly in emergencies and to meet specific deadlines including some evenings and weekends.

Ethos:

• Support the mission & values of MAP.
•  Support and promote diversity and equality of opportunity in the workplace.
• ·Represent and be an ambassador for MAP.
•  Commitment to anti-discriminatory practice and equal opportunities.
• ·An ability to apply awareness of diversity issues to all areas of work.
• ·Abide by organisational policies, codes of conduct and practices.
• ·Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding.  
• ·Able to work some evenings and weekends.
• ·Commitment to upholding the rights of people facing disadvantage and discrimination.

Other desirable experience:

• Experience of not-for-profit/INGO environments
•  Experience with humanitarian issues, particularly those in Palestine.

MAP has a zero-tolerance policy with regard to Sexual Exploitation and Abuse by MAP‘s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process. 

About the Company: Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement, in the occupied Palestinian territory and Lebanon

About the Role: The Technology Project Manager role at MAP will be responsible for overseeing the successful planning, execution, and completion of technology-driven projects that enhance our organisational capabilities and support our mission.

You will leverage your expertise to lead cross-organisational project teams, coordinate resources, both internally and externally, and ensure that projects are delivered on time, within scope, and budget. The role is pivotal in driving innovation, improving operational efficiency, and ensuring that our technology initiatives align with our strategic objectives, ultimately enabling us to better serve our beneficiaries.

AP currently has a growing list of technology projects that it aims to commence, which will require varying levels of input from this role. 

MAIN RESPONSIBILITIES

 Project Planning and Management:

• Define project scope, goals, and deliverables that support organisational goals in collaboration with project team members and key stakeholders.
• Manage project timelines, budget, and resources.
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion.
• Support each project with project administration - setting up meetings, providing updates & minutes to all concerned.
• Lead, coach, and motivate project team members on a proactive basis.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Conduct project post-mortems and create recommendations report in order to identify successful and unsuccessful project elements.

Risk Management:

•  Identify and manage project dependencies and critical path.
•  Develop and implement risk mitigation strategies.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.

Quality Assurance:

•  Ensure that projects are delivered on time, within scope, and within budget.
• Oversee quality control throughout the project life cycle.
•  Manage project performance and ensure adherence to standards and methodologies.

SKILLS, EXPERIENCE & CANDIDATE ATTRIBUTES

Experience & Certifications/Qualifications:

•  Experience in working in the NGO/Charity sector, particularly with digital transformation and organisations scaling up.
•  PMP, PRINCE2, or similar project management certification preferred.
• Substantial Demonstrable experience in project management, in an IT environment.

Skills and Competencies:

• ·Strong understanding of project management methodologies and tools
•  Excellent leadership, communication, and interpersonal skills.
•  Strong analytical and problem-solving abilities.
• ·Proficient in project management software
• ·Ability to manage multiple projects simultaneously and work under tight deadlines.
•  Experience in information management, information security, business intelligence and programme management disciplines

Flexibility:

•  Able to work flexibly in emergencies and to meet specific deadlines including some evenings and weekends.

Ethos:

• Support the mission & values of MAP.
• Support and promote diversity and equality of opportunity in the workplace.
• Represent and be an ambassador for MAP.
• Commitment to anti-discriminatory practice and equal opportunities.
•  An ability to apply awareness of diversity issues to all areas of work.
• Abide by organisational policies, codes of conduct and practices.
• Commitment to upholding the rights of people facing disadvantage and discrimination.
• Commitment to a zero-tolerance policy on sexual exploitation & abuse/safeguarding. 

Other desirable experience:

•  Experience of not-for-profit/INGO environments
• Experience with humanitarian issues, particularly those in Palestine.

 MAP has a zero-tolerance policy with regard to Sexual Exploitation and Abuse by MAP‘s personnel against the people they serve. Protection from Sexual Exploitation and Abuse (PSEA) is the responsibility of everyone, and all selected candidates will be required to comply with MAP's PSEA Policy at all times. Selected candidates will therefore undergo rigorous reference and background checks against their past behaviour related to sexual exploitation and abuse, and may be required to provide additional information further on in the selection process. 

Centre 404 is a leading charity with an excellent strong reputation for providing high quality support and services to people with learning disabilities and their families.  Based in North London, we currently work across eight London boroughs.

We are now seeking an experienced, solution-focussed Head of Finance and IT to join our Senior Management Team. This role oversees the financial operations and drives the development of our integrated IT strategy, ensuring first-class financial and IT service across the organisation.

In this role you will ensure timely and accurate management and financial reporting across the organisation, fostering a culture of financial accountability and ensuring that all stakeholders have a sense of co-ownership of this; working closely with the senior management team you will support grant applications to ensure that the terms and conditions of these grants are understood and complied with. You will also manage our cloud-based IT services to support the delivery of our strategic plan, ensuring best value IT across the organisation.

The ideal candidate will be a qualified accountant (ACCA, ACA, CIMA, or CIPFA) with a solid understanding of IT systems management. They will have proven experience in both financial and IT leadership roles, working closely with senior managers and collaborating with a range of internal and external stakeholders at senior levels. Strong analytical and communication skills are essential, along with the ability to present complex financial data to diverse audiences to ensure the organisation's financial sustainability. Experience in the charity sector and in developing financial strategy is essential for this role.

In return, the post holder will benefit from being part of a well-established and supportive finance function and Senior Leadership Team. 

Full details of the role are outlined in the job description and background information. 

Closing date: Please note, applications will be shortlisted and interviewed on a rolling basis.

Centre 404 is dedicated to staff development and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and the children we support, and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

Scope is a disability equality charity in England and Wales. Together we are Disability Gamechangers. We work to a society where all disabled people enjoy equality and fairness. We campaign tirelessly for an equal future for disabled people.

Are you a customer-focused, driven and resilient Administrator? Are you ready to embark on a rewarding journey with a dynamic team? If so, join us to support in our Recruitment team to deliver a 5-star internal recruitment service.

Location:Based at Here East, London, E15 2GW at least of 2 days a week, with working from home and at site locations as required, flexibility to travel is a must.

Fixed term until 31 March 2025, full time 35 hours a week. 

The role

We're looking for an experienced administrator to join our People team.

You will provide administrative support to our Recruitment team and deliver great customer service.

We need someone who is flexible and happy to support the wider People team as required.

You will:

• Manage and respond to emails to the recruitment inbox.
• Sort and distribute the People Teams post at Here East.
• Support hiring managers, applicants, and candidates with recruitment processes.
• Support recruitment administration to the team and line managers, ensuring smooth communication.
• Manage the weekly recruitment panel process, maintain databases and provide regular reporting.
• Assist with DBS applications, Visa, and DBS renewals.
• Support monthly recruitment reporting and statistics.
• Schedule interviews and update roles in our system.
• Be a team player

For more information about the role’s responsibilities, and the skills and experience required please use the link to job description. 

About you

Previous administrative experience is essential, but we're willing to train the right candidate.

You will have:

• Previous administrative work experience in a HR or recruitment team.
• Ability to provide excellent customer service.
• Strong written communication skills.
• Experience using Microsoft Office packages (outlook, excel, word).
• Good organisational and interpersonal skills.

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of an equal future for disabled people.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us you can find out more about interview adjustments on the Scope website.

Equality, diversity and inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 27 days holiday plus Bank Holidays
• Flexible, hybrid and remote working options
• Pay progression at 6 months and 2 years
• Company pension 
• Excellent training and career development 
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

If you want to become a Disability Gamechanger, we'd love to hear from you.

Click the apply button to create an account and complete your application form. 

CASPA is a passionate local charity that encourages autistic pride, self-advocacy, life skills and safe, inclusive community connections. We aim to build a society in which autistic people feel understood and empowered to be their full self and live their best life. 

We are recruiting for an experienced Operations Officer to support the HR and Operations team to ensure the effectiveness and efficiency of our core operations functions with a strategic focus on accessibility and user experience in a neurodiverse organisation. 

The Operations Officer plays a key role in the delivery of infrastructure projects and provide essential support to the effective day-to-day running of the charity and works closely with all core teams, ensuring processes operating effectively to allow CASPA to grow and adapt to the needs of our members and staff. 

The ideal candidate is a resilient, solution-focused person, able to work efficiently on their own initiative and collaboratively within a team.  

We are looking out for a team member with a proactive and person-centred approach when communicating with internal and external stakeholders, who takes pride in the quality of their work and is keen to learn and develop in their role.

They will ideally also understand CASPA’s key work areas. 

We are particularly keen to attract those with lived experience of neurodivergence and believes in the importance of nurturing a diverse team who reflect our values. 

Ability to travel in and around the Bromley area is essential to the role. 

We are a person-centred organisation that recognises the commitment and passion our staff team bring to work and their dedication to delivering impactful services and support to our members. We show our appreciation by looking after our team's wellbeing and supporting them to achieve a healthy work-life balance. We offer staff benefits such as enhanced annual leave, an Employee Assistance Programme, wellbeing resources, contractual sick pay, learning and development opportunities, and more.

The role

Do you have good people skills, are you organised, methodical and can work with IT equipment and manage databases?

We are looking for a Corporate Services Support Officer who will support our HR & IT functions.  You will be responsible for the end-to-end process of employee recruitment, updating our policies and procedures, managing the IT requirements and maintaining the HR & IT databases.  We need someone who has got experience of working in a support function and would like to be involved in moving our support model forward. 

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

About UP

Unlocking Potential deliver high performing therapeutic programmes and education provision for children and young people with SEMH needs. We work in collaboration with families, communities, and other partners to ensure that children and young people access the interventions they need to thrive.

Mission

We work collaboratively with communities to enable children and young people with social, emotional, and mental health needs to unlock their full potential

Values

Trust

We build trust by being honest, transparent, and accountable in the way we work with children and young people, staff, and partners and by providing services and programmes whose outcomes are measurable and evidenced based.

Collaborative

Relationships are at the heart of our work. We prioritise communication and collaboration with partners, families, and communities, believing that by working together we create more effective and holistic outcomes for children and young people.

Empowering

We co-create opportunities for our children, young people, parents/carers and staff to actively participate in decision-making that influences change. We promote the voices of children and young people in our organisation and the wider community.

Nurturing

We provide a nurturing approach based on safety and space for creativity, exploration, and growth. We support and care for our children, young people, and staff to realise their potential.

Impact

We are committed to measuring our impact through a data driven method to develop our programmes and make a greater difference to the lives of children, young people, and their parents and carers.

Role Overview

We are recruiting for an enthusiastic and versatile Data and Impact Officer to join our supportive and talented team. You will be passionate about using your knowledge and experience to further the important work of UP in supporting children and young people with SEMH needs to reach their full potential.

This is a new role to our charity, in response to our growth, and you will play a key part in supporting our services and future plans. Able to thrive in a varied and busy role, you will be confident in working across different areas including data management and reporting, systems administration and maintenance, and effectively demonstrating the impact of our work.

This role represents an unparalleled opportunity to use your strategic and operational expertise within an impactful and driven organisation committed to stopping violent conflict and creating more peaceful societies.

Reporting to the Executive Director, the Chief Operating Officer (COO) is responsible for ensuring that Conciliation Resources’ finances, governance and operational support services across its six offices are compliant and meet the needs of the organisation.

Digital Marketing Manager
4 days per week - flexible working arrangements
Homebased within the UK with a requirement to travel to occasional meetings, mostly held in London
Contract role 

The organisation

At Overcoming MS, we are here for everyone with MS who wants to take control of their health and wellbeing. We provide clear, practical actions for people to take and a supportive community to help people living with MS. The Overcoming MS Program uses substantial scientific evidence to show how lifestyle choices, alongside medication, benefit physical and mental health.

Knowing people with MS can reduce their risk of disease progression through lifestyle choices gives hope to us all. Our vision is a world in which living a full and healthy life with MS is possible for everyone.

Once people with MS know about the potential impact of a healthy lifestyle, they need to feel that the information is coming from a reliable source, in order to believe in it and adopt the key changes. The Overcoming MS Program is based on broad-based, high-quality scientific evidence, and lifestyle is an area that has growing interest and development.

The role

Reporting to the Director of Brand and Digital you will be part of a small team, responsible for delivering a new digital marketing approach, through the creation and delivery of projects and activities to increase leads, donations and engagement for Overcoming MS charity. We are looking for someone who is at ease with digital analytics and digital tech and who understands how to test, learn and optimise to deliver the best results.
With our digital ecosystem now established, we’re recruiting a Digital Marketing Manager to steer us in the next stage of our journey. This is an exciting development of an existing role and will allow the successful candidate to make the position their own.

With our community app now well established, our new website launched earlier this year and having transitioned to Dot Digital for email, we are now working with some great external partners. Could you be the missing piece of the jigsaw ready to put our digital ecosystem to work to support people with multiple sclerosis and make an impact through our organisation’s marketing?

Application is by way of a CV in the first instance and applications are considered on a rolling basis - please apply via the apply button for further information.

Role overview

This key role manages our flagship and award-winning project supporting refugees with IT Hardware. The project collects IT Hardware, refurbishes and repairs it through our network of technicians, matches it with a suitable recipient through our referral process and then distributes it to charities and individual refugees and asylum seekers at no cost to the recipient. The project is in its third year, in which it will grow to overseeing e-waste collection and tech re-sale.

This role has two central arms: project management and volunteer management. 

Overall management of the project includes key decision-making on tech refurbishment and distribution, building and maintaining key partnerships, impact reporting, staff management, external representation, developing and recording institutional memory and supporting the project's strategic growth with support from the Director. The postholder will be responsible for working with their team to maintain the smooth running of the project and deliver the project outcomes. They will deputise for the Director where necessary.

Volunteer management predominantly looks like the recruitment, coordination, training and retention of technical volunteers, many of whom are asylum seeking graduates of our tech training course. The post holder will be the go-to person for the volunteers and provide technical and management support with the help of our Technical Lead. 

We know good project managers have a variety of skills and experience. We are not running a personal specification, but the strongest applications will indicate staff management experience and basic knowledge of IT repair. 

We choose to publish the draft job description of the roles we advertise for. If you have the skills, experience and character to do the job below, please apply. We particularly welcome applications from those with experience of asylum and migration.

Outcome 1 - Manage the Digital Access project and the team working to deliver its outcomes 

• Oversee the logistics and operations involved in collecting, storing and redistributing large quantities of IT Hardware, including the distribution of Data SIM cards to recipients with support from your team.

• Work with the Engagement Manager to identify and communicate with businesses, individuals and other sources of IT Hardware to explain our process and the impact of the project.

• Oversee the smooth running of and improvements to the referral process through which charity partners and individual refugees apply for and receive devices.

• Ensure the project goals are delivered on time and within budget.

• Provide thoughtful and kind management of the Operations Coordinator and Operations Assistant, meeting regularly and supporting their development.

• Record the institutional memory of the project through a digital guide to the processes and learnings which constitute the Digital Access programme. 

• Ensure everyone at Screen Share who engages with the project does so in line with our safeguarding and privacy policies.

Outcome 2 - Monitor, evaluate and communicate the impact of our device provision 

• Collate and present service user and device data (e.g use-case, age, geography) on a monthly and quarterly basis which represents our impact on the ground for internal and external audiences.

• Lead on the measurement of our impact through collection of case studies and distribution of our feedback form.

• Critically analyse and improve our impact measurement process to ensure it is ethical and fit for purpose.

• Work directly with service users, the Director and Communications team to produce compelling stories of the impact of Screen Share’s provision, with particular focus on our annual impact report.

Outcome 3 - Coordinate tech volunteers, external repair partners and technical staff (tech agents) to secure a regular flow of repair and refurbishment

• Oversee the process by which tech agents request and receive parts for the refurbishment process (hardware, software and tools).

• Work with our Technical Lead to ensure tech agents are provisioning devices consistently across our suite.

• Ensure the smooth implementation of changes to our technical provision.

• Critically analyse and improve the way in which the repair and refurbishment process is technically facilitated and recorded.

• Design and Deliver a tech volunteer retention strategy.

• Ensure our repair and refurbishment costs do not exceed our budget.

• Conduct in-person reviews with tech agents to monitor their progress and provide quality assurance. 

• Explain our process to prospective repair partners and onboard them onto our system.

Outcome 4 - Recruit, train and support new technical volunteers

• Design and implement a nationwide technical volunteer recruitment and retention strategy which establishes a regular flow of technical volunteers into Screen Share, including and especially volunteers from an asylum seeking background and those who have graduated from our training course.

• Facilitate tech volunteer onboarding including external references, interviews and safeguarding.

• Coordinate and lead monthly volunteer tech team meetings. 

• Explore partnerships with local tech businesses or refugees for paid refurbishment.

• Run basic laptop refurbishment refresher training for new volunteers in need of support.

Outcome 5  - Ensure Screen Share tech agent records are kept up to date

• Ensure the tech agent base is kept up to date at all times with all necessary details to facilitate refurbishment 

• Ensure contact logs are maintained for each tech agent in accordance with GDPR legislation and that holidays/preferences/issues are recorded

• Ensure the right staff can access notes on 1:1’s with tech volunteers 

• Analyse tech agent data thematically, implementing adjustments on a regular basis 

Outcome 6 - Contribute to the strategic development of the project and ensure the Director receives appropriate support 

• Represent the project to prospective partners, local councils and at public events, increasing its visibility within the refugee and tech sector.

• Design and implement experiments to test assumptions, minimise risk and scale the project.

• Deputise for the Founder and Director in internal and external settings where necessary.

CharityJob is the UK’s leading specialised job board for non-profit, NGO, social enterprise, CIC and voluntary roles. Our mission is to help charities find people who share their purpose, faster, easier and fairly.

Role

We’re looking for a talented and experienced Senior Analytics Manager, to play the crucial role in driving and advancing the analytics efforts across the business. Including supporting our Marketing, Product and Commercial teams. You will drive innovation and ensure that data driven insights are leveraged effectively to achieve business goals.

The successful applicant will be responsible for overseeing all aspects of data management, analytics and reporting. You will be embedded in the Marketing team and will report to the Head of Data & Analytics.

This role is for anyone wanting to work across the entire data and analytics spectrum. The data team is relatively new at Charity Job, so this candidate has a great opportunity to thrive and drive real business impact. 

Responsibilities

• Data Strategy: Work with the Head of Data & Analytics to deliver the agreed data strategy. This includes developing solutions for the first time at CJ, so it is imperative the team output is  aligned with CharityJob's objectives and values.

• Cross-functional Collaboration: Collaborate closely with cross-functional teams, including product, marketing, and sales, to integrate data-driven insights into product enhancements, marketing campaigns, and business strategies.

• Performance Measurement: Monitor and introduce new performance metrics to evaluate the effectiveness of CharityJob's platform, products and initiatives, providing regular reports and actionable recommendations to senior management.  Also whilst working closely with our Digital Marketing agency to measure the effectiveness of the performance marketing strategy.

• Product Performance:  Inject data across the full E2E product process. Identifying opportunities for the Product team to optimise CJ in order to achieve its business goals.

• Technology Evaluation and Implementation: Stay informed about emerging technologies and best practices in data management and analytics, evaluating new tools and technologies to enhance CharityJob's data capabilities and competitive advantage.

• Data Governance & Best Practices: Ensure data integrity and accuracy through rigorous quality control processes and standardize analytical processes and best practices across the organization.

Requirements

• Education & Experience:

  • Bachelor's degree in a relevant field such as Data Science, Statistics, Economics, or related discipline; advanced degree preferred.

  • 4+ years of experience in an analytics role, with at least 2 years leading projects.

  • Proven experience providing analytical support for marketing and product teams.

• Technical Skills:

  • Proficiency in SQL is required; experience with additional programming languages (e.g., Python, R) is a plus.

  • Expertise in data visualization tools (e.g., Power BI/Looker) and familiarity with cloud data warehousing tools such as GCP and Azure.

  • Understanding of statistical analysis, predictive modeling, and A/B testing methodologies.

  • Google Tag Manager experience is a plus.

• Soft Skills:

  • Excellent problem-solving abilities with a strong attention to detail.

  • Exceptional communication and presentation skills, with the ability to convey complex data insights to non-technical stakeholders.

  • Ability to work in a fast-paced environment, managing multiple priorities and deadlines.

As a key member of our small, dedicated team, you will be instrumental in developing and marketing Icon membership while delivering exceptional customer service. Your role involves proactively engaging with members by processing their applications, managing renewals, addressing inquiries, and performing various administrative tasks.

In addition to member engagement, you will contribute to Icon’s communications and marketing efforts. You will use a blend of digital and analogue media to enhance Icon’s visibility both within the cultural heritage sector and beyond. Your support in executing marketing activities will be crucial in driving our broader growth ambitions.

This role is based at Icon’s office in Farringdon, London. Icon operates a hybrid working policy, which requires staff to be in the office at least two days per week, with the flexibility to work remotely for the remainder.

The post-holder will report directly to the Marketing and Membership Manager.

Specific duties

Membership services

• Processing membership applications.
• Maintaining accurate membership records on the CRM system (Ready Membership).
• Responding to enquiries from prospective members, existing members, colleagues and the general public within agreed customer service timeframes.

Data management

• Effectively use data analytics to understand impact and success rates and deliver informative regular reporting against agreed KPIs.

Content and communications

• Working collaboratively with the wider Icon Team to develop the annual communications plan in line with the annual operational plan.
• Developing, commissioning and delivering the production of content for Icon’s website and Social Media channels in line with communications plan.
• Maintaining and updating Icon’s website in line with analytics data and communications plan.
• Developing and issuing Icon’s monthly internal and external email newsletters.

Marketing

• Contributing to the implementation of Icon’s Membership Growth Strategy by assisting with the development of recruitment campaigns.
• Supporting the implementation of marketing plans and promotional ideas.
• Supporting the development of Icon’s Social Media strategy and contribute to Icon’s Email Marketing strategy by utilising external newsletters to support broader advocacy work and marketing lead generation.
• Coordinating Icon’s presence at partner and sector events, including the design and production of marketing collateral, ensuring a visible presence and effective contribution is achieved.

Other

• Support Icon’s 28 special interest groups, including responding to queries and administering and promoting group events.
• Actively contributing to the development of marketing and communication initiatives relating to wider activity within Icon.
• Any other responsibilities that may be reasonably requested by the Chief Executive

AllChild is looking for a dynamic IT and Facilities Coordinator who possesses excellent organisational and communication skills.

As an IT and Facilities Coordinator, you will report to the Workspace Manager, providing comprehensive and generalist administrative support in facilities and IT management. You will provide event coordination and HR administration, ensuring productivity and efficiency. Engaging with multiple stakeholders, you will have the ability to manage multiple priorities and projects.

This is a hands-on operational role supporting our colleagues through many milestones in the employee lifecycle, from recruitment to onboarding and offboarding. You will play a key role in building a welcoming and inclusive AllChild culture.

Some of your duties will include:

• Coordinating the day-to-day operations of our office and dealing with vendors and contractors, as well as service providers.
• Being the first point of contact for our staff and our landlord and handling external queries via telephone and email.
• Managing IT provisions by purchasing equipment, managing inventories, signposting staff to our IT support company, and delivering onboarding and offboarding sessions.
• Supporting the Workspace Manager with event project management – whether meetings are onsite, offsite, remote, or in person.

For further information and to apply, please visit our website via the Apply button.

Closing date: Friday, 11 October 2024.