IT Jobs
The ESU believes every child should be able to make their voice heard. We believe that the ability to progress and to thrive in life relies on building speaking and listening skills. Our oracy, debate, public speaking and cultural exchange programmes help young people to engage with the world, to speak more confidently, and to listen to and understand different points of view.
The ESU was founded as a membership organisation, bringing together those who share a belief that better communication makes for better global understanding. Today, we have members across England and Wales who meet to socialise, gain new perspectives on the world and to help organise and raise funds for our educational work. There is also a strong international membership and global educational network.
We are seeking an organised, proactive and diligent Membership and Engagement Coordinator to lead on the administrative support for our members and the wider Engagement team. The post holder will be responsible for providing a seamless experience for members wanting to join the ESU or for those renewing their membership. The Membership and Engagement Coordinator will be responsible for developing relationships with members and branch chairs, finding ways to involve members in the work of the ESU and maintaining oversight of the organisation’s CRM. The post holder will also help support the ESU’s events and international work.
Responsibilities:
· Support the Membership Manager to implement a new recruitment strategy to grow ESU membership in agreed target audiences
· Work with the Membership Manager to ensure a straightforward renewals process, this includes sending email and postal renewal communications, updating lapsed memberships and taking credit and debit card payments.
· Ensure membership records on the CRM are accurate and up-to-date.
· Assemble and dispatch Welcome Packs to new members.
· Act as the first point of contact for current and prospective members and assist with their queries.
· Assist with the production of monthly membership statistics and reports.
· Ensure the ESU has robust and clearly documented membership processes and make suggestions to enhance and resolve issues that arise.
· Maintain records of international ESUs and support the Director of Global Engagement with sending communications to this group.
· Liaise with branch chairs to support their requirements and provide details on membership statuses for their branch members.
Essential:
· An understanding of the nature and importance of the ESU’s charitable work within educational and wider contexts and a strong commitment to increasing the impact of the organisation’s work
· Highly organised, with an ability to ensure deadlines and targets are met
· Excellent written and verbal communication skills
· Ability to ensure a high level of accuracy when adding and amending database records
· A pro-active and positive attitude to problem resolution
· An ability to engage with multiple stakeholders at all levels
· IT literate with strong Microsoft Office skills, especially Excel
Desirable:
· Previous experiencing using CRM systems
· Experience of supporting events
. Office administration experience in a busy office, requiring multi-tasking
Benefits:
· Company Pension
· 28 days annual leave plus 8 days Bank Holiday (pro-rata)
· Hybrid/Flexible Working
· Employee Assistance Programme
· Access to Virtual GP Services 24/7
· Group Life Insurance
· Learning and development opportunities
. Regular Staff Social Events
Interviews to take place 22 & 23 May 2024
The client requests no contact from agencies or media sales.
Join the Crew! Literacy Pirates is looking for an enthusiastic and highly organised individual to run our office and several operations-based projects as we expand our organisation. Everyone loves the Office Administrator because they solve problems and keep us safe online and in the physical HQ. You will be central to supporting the staff team in making sure our operations run smoothly.
We are looking for someone with a a demonstrable ability to organise others, high interest and some background in IT and tech, and most importantly, a willingness to learn.
The client requests no contact from agencies or media sales.
This is a newly created role and there is a great deal of untapped potential here for a proactive leader to support the CEO and SLT to create efficiencies in how we manage our internal infrastructure (IT Systems and processes), Finance and charity Governance, and HR/people to ensure we maintain and develop a thriving and nurturing working environment. The individual will have significant involvement in the strategic vision of the organisation as a whole. With a broad portfolio, the role combines both operational and strategic elements and must be able to flex up and down accordingly.
The client requests no contact from agencies or media sales.
Karibuni Children, a UK registered charity, works to help Kenyan children from some of the poorest backgrounds, to fulfil their potential and release themselves from the cycle of poverty. At any one time, we are supporting around 700 children across Kenya and our aim is to walk with the children through their whole education. In addition to providing financial support to enable children to attend high-quality educational institutes, we work to reduce other barriers that may prevent those living below the poverty line from maximising their educational potential. This includes provision of nutritious school meals, school uniforms and shoes, learning equipment and feminine hygiene products. We also support initiatives focused on the empowerment of the wider family unit of each supported child, such as providing workshops on parenting skills, sustainable food production, nutrition, entrepreneurship, and business skills. To further support this, we work with our partners on infrastructure development projects which have the potential to transform the local community and deliver increased self-sufficiency and sustainability.
The charity is seeking to recruit a UK Operations Manager to support the programme of work. The successful candidate will be one of only two paid employees, working with the Trustees to lead the charity through the next phase of its development.
Job Description
Salary: up to £30,000 – 34,000 full time equivalent depending on experience.
Contract: Permanent / Part Time (30 hours per week)
This role is envisaged as permanent part time for 30 hours per week over a minimum of four days. However there is some flexibility in this, and consideration will be given to applicants either looking for a full time role or who can offer a minimum of 24 hours over 3 days per week. This can be discussed at interview.
Location:The role is currently based at the Stoke Mandeville office, but this environment is shared with another charity and is not always conducive to office working. There will therefore be the opportunity for a significant element of home-based work as appropriate.
Reporting to: Board Chair. Working closely with: Chair of Fundraising Committee (Trustee position), wider Trustee team, Trust Fundraising Manager, and Kenya partner projects
Direct reports: None Currently.
Annual leave: 25 days + 8 Bank Holidays
Pension: 4% (with employee contribution of 4%)
Role purpose:
To manage the UK Office activities and support Trustees in administrative tasks relating to Fundraising, Finance and Operational matters.
Key work areas and tasks:
a) To provide high quality administrative support to key functional areas such as Fundraising, Finance and Operations, ensuring that UK processes are fit for purpose to support the long-term goals of the charity.
b) To ensure the effective day-to-day running of the Karibuni Children Office, based in Stoke Mandeville, Bucks.
c) To oversee management of the new Salesforce donor database, and other IT systems (Microsoft & Google) in use by Karibuni Children and to ensure that the systems provide effective support to all functions of the charity.
d) To oversee the management of the charity website and social media channels, maximising the effectiveness of these channels to raise awareness of charity activities and raise donor funds.
e) To participate in the recruitment of volunteers
f) To promote and actively support Karibuni Children’s fundraising activities and events, taking the lead in the organisation of agreed major events.
g) To provide effective support to Trustees, Staff and Volunteers in all areas of the organisation’s activities
JOB RESPONSIBILITIES
Unless otherwise stated, the term "staff" will include any paid staff and volunteers. Following are the key tasks that the successful candidate will be expected to perform:
Administration & Operations
● Develop and maintain effective and efficient administrative systems
● Ensure compliance with health and safety legislation, policies, procedures and guidelines with regard to staff, equipment and premises
● Provide support to all IT (Microsoft & Google) and CRM (Salesforce) users and ensure data integrity and reconciliation to other systems
● Maintain staff records and contact lists, ensure good HR policies and practices are maintained.
● Create and maintain an asset register for all Karibuni owned items
● Assist the Governance and Risk sub-committee in any matters relating to Karibuni Children risk management
Finance
● Assist the Finance and Operations sub-committee in any matters relating to Karibuni Children finances
● Carry out bookkeeping activities, creating banking schedules and ensuring that all cash and cheques received are banked within agreed timescales
● Oversee Gift Aid claims and ensure that compliance with regulations is maintained
● Assist volunteer Treasurer with preparation of management accounts as necessary
● Maintain records for restricted and designated funds, reconcile Charity Gifts income and other income sources.
Fundraising
● Ensure postings to CRM are accurate and reconcile to financial systems
● Manage receipts from online sites and ensure that CRM system is updated accordingly
● Ensure that all donations are appropriately acknowledged
● Organise and manage Karibuni’s own-organised fundraising events, marketing events on internal and external platforms, registering participants, overseeing risk assessments, and maintaining related records.
● Provide a focal point for 3rd party fundraising events, ensuring proper communication and recording
(Pending the ongoing automation of some of these processes, there is the option for them to be delegated to a part time bookkeeper)
Marketing & Communications
● Make updates to the charity website and social media channels
● Design and publish the bi-annual print and email newsletter including writing and collating stories and images.
● Write and publish regular email communications to supporters.
Other duties and responsibilities
● Promote the Vision, Mission and Core Values of Karibuni Children
● Operate within Charity Law and Data Protection Law and adhere to the Code of Fundraising Practice
● Manage systems and processes to ensure adherence to data privacy legislation
● Carry out any other tasks appropriate to the grade and nature of the role to ensure the effective delivery and development of the Karibuni Children’s work, as agreed with the Board Chair
PERSON SPECIFICATION
REQUIRED
● Empathy with the Vision, Mission and Core Values of Karibuni Children and a commitment to work to the highest standards of integrity.
● Appropriate technology skills, with the ability to manage a small estate of IT equipment.
● Good financial knowledge and awareness. Ability to analyse and interpret a variety of data and produce insightful management information
● The ability to monitor and maintain personal performance against agreed targets
● Good organisational skills including the ability to plan and arrange own work
● Effective written and oral communication skills
● Willingness occasionally to work outside of usual office hours
● Enhanced DBS check
PREFERRED
● Experience in the Voluntary or other regulated sector, preferably in an administrative, events management, fundraising and/or IT support capacity
● An understanding and interest in international development is desirable
● Awareness of key Charity Commission guidance
● Experience in finance and bookkeeping processes
● Experience in fundraising
● Experience in events management
● Experience designing and managing operational processes and control frameworks. Ability to develop, monitor and maintain quality standards.
● Project Management skills are desirable
● Good understanding of Microsoft 365
● Experience of solving data issues and report writing within a fundraising CRM system
● Knowledge of Data Protection legislation and ability to implement changes required by GDPR
How to Apply
Please send a copy of your CV and a supporting statement demonstrating how you meet the person specification and what attracts you to this role. We recognise that some of your experience may be from unpaid roles as well as paid employment – please include any voluntary work if it helps to show why you are the right candidate for the job.
Application deadline: Friday 17th May 2024
Initial interviews will take place week commencing 27th May 2024
The client requests no contact from agencies or media sales.
Position Type: Permanent
Hours: Full time
Salary: £55,279 - £61,421 per annum plus benefits
Closing Date 12/05/2024
The Royal Society of Chemistry (RSC) is looking for a CRM Salesforce Manager to join us on a permanent basis.
At the RSC we embrace flexibility and offer hybrid working, which means our teams come together when they need to collaborate.
Although this role is contractually based at our Cambridge office or London office, however we are currently embracing hybrid working, and therefore you will have the opportunity to also work mostly from a UK location other than this, as agreed with your line manager. Applicants should be aware that there is an expectation that employees will attend our Cambridge and London offices and travel as required in their role. This role is expected to involve occasional UK travel and some flexibility to manage fluctuations in workload/programme priorities.
The role
We have embarked on a Digital transformation journey as a core pillar of our 5 year organisational strategy. The RSC has a publicly stated ambition to be a fully open access publisher by 2028, requiring a transformation in our B2B and B2C relationships. Salesforce CRM will play a significant role in supporting this shift.
This role will play an important role in developing our use of the Salesforce platform in a strategic and sustainable way, working with stakeholders to understand wants and needs in order to develop a vision, strategy and roadmap. Own the strategy and roadmap for the CRM at the RSC, including for the Salesforce platform.
As a CRM Manager you will maintain knowledge and awareness of the latest updates and releases to sure we are making good use of the platform in line with our business objectives. You will be able to shape and develop business opportunities, develop prioritised roadmaps and present to board level stakeholders to secure buy-in and approval for key initiative.
What we are looking for:
• Proven experience of CRM best practice and trends including Salesforce.
• Salesforce Administrator Certification/familiarity with Apex core concepts.
• Able to take a strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy; experienced in leading and delivering projects at both enterprise and operational level.
• Able to shape and develop business opportunities, develop prioritised roadmaps and present to board level stakeholders to secure buy-in and approval for key initiatives.
• Excellent interpersonal and communication skills - comfortable translating a non-technical brief into technical requirements, equally comfortable explaining technical information to non-technical audiences.
• Extensive knowledge of Salesforce platform including Sales, Marketing and Service Cloud.
• Experience administering a large Salesforce implementation ideally within a non-profit environment.
• Proven experience in negotiating significant contracts and managing key suppliers; maintaining supplier relationships and planning and deploying in-demand resource to optimum use.
• Excellent project management skills and knowledge of Agile work practices; ability to work in a fast-paced, agile environment.
• Excellent analytical and problem-solving skills.
• Experience of line management and staff development.
• Knowledge of database systems.
• Understanding of digital marketing.
A full job description is available here.
About the RSC
The Royal Society of Chemistry is a not-for-profit organisation whose mission is to advance chemical sciences. As a not-for-profit publisher, we reinvest surplus funds back into the global scientific community, supporting our purpose to help the chemical science community make the world a better place.
The RSC strives to continuously innovate its product and services to adapt to market and customer needs, maintain relevancy and diversify revenues from print journals. This requires a market-led and ‘outside-in’ thinking approach to product and service innovation.
Benefits
At the Royal Society of Chemistry, we promote a healthy work/life balance and flexible working options across the organisation. We offer a comprehensive benefits package to all employees including:
• 26 days paid holiday per annum
• 35-hour working week with flexible options
• Enhanced parental leave
• Paid volunteering days
• Pension plan with up to 12% employer contributions (depending upon your contribution)
• Life assurance at four times basic annual salary
If you are interested in this role, please apply before the end of the closing date. When applying, you will need to provide an up-to-date CV and a supporting statement (no more than 500 words) indicating how your skills/ expertise match the competencies outlined in the Job Description.
Visit our Work For Us website to learn more about us, our benefits, equal opportunities statement and inclusive culture pledge.
Apply for this job online.
You may also have experience in the following: CRM Manager, Salesforce, Customer Relationship Manager, Customer Relationship Management, CRM Executive, Customer Success Manager, CRM Marketing Manager, CRM Database Administrator, CRM Analyst, CRM, Data Analysis, etc
REF-213 694
The founder and sponsor of the Harris Federation, Lord Harris of Peckham, opened our first school in 1990. We have, over the past thirty years, implemented ideas and initiatives that have transformed the opportunities of pupils from working class and disadvantaged backgrounds. Harris academies are widely recognised as a force for social mobility. We are immensely proud of the role that our alumni are now beginning to play in the world and of what we believe our current generation of pupils will go on to achieve.
We now have over 50 schools educating more than 40,000 young people across London and Essex, and employ over 5,000 staff across our academies and head office. With the majority of our academies located in areas of high socioeconomic disadvantage, a high-quality education is key to the futures of the pupils we serve.
As a provider of employment and education, we value the diversity of our staff and students, and all our staff are equally valued and respected. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff.
Our work will impact many generations to come, and our staff come from all backgrounds and walks of life, coming together to inspire young minds. We promote an inclusive culture that embraces the valuable and enriching contribution that all of our community make. We continue to be proactive in uplifting and supporting all voices at Harris.
To discover more about our culture, ethos and what it is like to work here, visit the page.
Main Areas of Responsibility
Your role will include:
- Managing a mixed environment of Cisco and Aruba infrastructure
- Improving infrastructure services by working closely with the project delivery team to deliver a £26m IT refresh across our academies
- Building and maintaining strong relationships with departments and academies to ensure that the long-term strategic planning and delivery of core infrastructure services align with business requirements
A full list of duties and responsibilities can be found in the Job Pack.
What We are Looking For
We would like to hear from you if you have:
- A relevant Cisco or Aruba qualification
- A minimum of three years' experience in a similar role
- A proven track record in working to strict timescales and of working with staff at all levels
- Experience of working in an on-site IT based Customer Service position
- Extensive experience of deploying and maintaining Cisco Catalyst and Aruba CX switching and wireless
- Experience of working with Aruba Central and centralised management of network infrastructure
- Experience of hybrid environments (Microsoft Office 365/Azure)
- Experience of managing Microsoft desktop and server products (Windows 10,11/ Windows Server 2022)
- Experience of Microsoft DHCP and NPS
- Detailed knowledge of different cyber technologies across infrastructure protection, application security and information protection
For a full person specification, please download the Job Pack.
Applying for this Position
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation.
Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
When applying, you will have the option to import your CV or use a LinkedIn profile which will auto populate the online application.
A reminder to check your junk mail for our email communications and add us to your safe senders list to ensure all future email communication is received.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?
Then Advance Charity could be the career choice for you!
We are looking for an IT Project Manager
Salary: £42,000 - £45,000 (depending upon experience)
Location: Hammersmith, with travel to other Advance sites (some working from home)
Hours: 35 Hours per week
Contract: Permanent
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check.
About us
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.
Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.
About the role:
Reporting to the Director of Finance & Operations, the IT Project Manager will lead the scoping, researching, sourcing, design develop and implementation of several new systems relating to CRM, Case Management, Finance and HR.
The IT project manager will also support the Director of Finance & Operations in managing the relationship with the IT Support contract, providing IT support where necessary and in renewing the IASME (Information Assurance for Small and Medium Enterprises) accreditation.
About You: You are pro-active, driven to improve processes and ways of working and have good stakeholder management skills and experience. You have the ability to work independently and use initiative. You will have good research and planning skills and are able to remain calm under pressure. You have good organisational skills including attention to detail and multi-tasking skills.
You are approachable, positive, flexible and ready to take on a wide range of tasks.
To be successful as the IT Project Manager you will need the below experience and skills:
You will have previous experience in IT change management with significant experience of overseeing implementation projects, allowing you to hit the ground running. You will have an excellent understanding of computer systems, security and databases to allow you to ensure
an excellent and reliable IT service is provided to all staff on and off site. You will have strong Project, Stakeholder & Programme management skills and significant experience of delivering major business critical projects including the desired benefits and outcome to time, cost and quality, including the management and maintenance of standard project controls and documents.
You will have a bachelor’s degree in a relevant discipline or equivalent professional experience and
A PMP, PRINCE2, Agile or other industry standard Programme or Project Management qualification. A good knowledge of Microsoft Server technologies, 365 admin level experience across Teams, SharePoint, OneDrive, Exchange Online etc. is essential for the role. Your experience will include supporting network devices and concepts, printers, softphones and other business hardware and software.
How to apply:
If this sounds like the opportunity for you, please click on the ‘Apply Job’ button below.
Closing Date for Applications: Sunday 19 Mary 2024 at 23:59
· Interviews are taking place on a rolling basis
*Advance reserves the right to close the advert early, or on the appointment of a candidate.
What we can offer you - Employee Benefits:
- A 35-hour working week
- An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
- Additional days off to celebrate International Women’s Day, and for religious observance and moving home
- Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
- Pension scheme
- Enhanced maternity/adoption provision
- Access to our Employee Assistance Programme
- Employee eye-care scheme
- Clinical supervision for front line staff and first line management roles
- Refer a Friend Scheme - £250 for each referral who passes probation
- Organisation wide away days
- Thorough induction and training
Career development pathways
Accessibility
We welcome applications from people who identify as neuro diverse and want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email the Talent team via our website and we will contact you to discuss how we can help.
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Diversity, Inclusion and Equal Opportunities
We value diversity and believe the variety of ideas, perspectives and experiences it brings creates an effective environment in which talents can be fully utilised to achieve our goals.
We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.
LSE is committed to building a diverse, equitable and truly inclusive university
Philanthropy and Global Engagement
Philanthropy Proposal Writer (maternity cover)
Salary from £50,606 to £58,505 pa inclusive with potential to progress to £65,157 pa inclusive of London allowance
This is a fixed term appointment for 12 months
The London School of Economics and Political Science (LSE) is one of the most prestigious institutions of higher learning and research in the world. Founded in 1895, LSE counts 18 Nobel prize winners among its alumni and staff.
In November 2021, we launched the public phase of Shaping the World, our major £350 million philanthropy and engagement Campaign to underpin LSE 2030 goals and help shape the world for good. More than 80 per cent of our Campaign goal has been raised so far and there is huge momentum building as we advance the public phase.
The Philanthropy and Global Engagement Division serves, engages and works in partnership with alumni and friends, staff and students, volunteers, donors, global partners, organisations and the wider community to further the strategic aims of the School. These reciprocal relationships increase engagement with LSE across the world and increase philanthropic income and strategic partnerships for agreed School priorities.
We are seeking a Philanthropy Proposal Writer, on a one-year fixed appointment to cover maternity leave. You will be responsible for creating persuasive content for use in bespoke proposals for potential donors and funders, most particularly for 7-9 figure opportunities. As well as developing and delivering compelling concept notes and proposals to solicit leadership philanthropic gifts, you will contribute to Campaign content that demonstrates the need for and impact of philanthropy, to help inspire more supporters to invest in and partner with LSE.
You should have exceptional written communication skills with the ability to influence and persuade through use of words, style and tone, an ability to translate complex academic concepts into persuasive content for donors and funders, and confidence in in coordinating activities and people to achieve success.
We offer an occupational pension scheme, generous annual leave, hybrid working, and excellent training and development opportunities.
For further information about the post, please see the how to apply document, job description and the person specification.
If you have any technical queries with applying on the online system, please use the “contact us” links at the bottom of the LSE Jobs page. Should you have any queries about the role, please contact Liz Jaggs
The closing date for receipt of applications is Sunday 12 May 2024 (23.59 UK time).
Regrettably, we are unable to accept any late applications. Interviews will take place during the week of 20 May 2024.
Imperial College Union is a vibrant, member-led charity organisation comprising the 18,000+ students of Imperial College London - one of the world's top universities. If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you!
We have an exciting new opportunity for a Facilities & Technology Coordinator to join our Facilities & Health and Safety team. You will be responsible for providing first line support surrounding use of the Imperial College Union (ICU) building and technology infrastructure, working closely with the digital systems function of the Union and College ICT to ensure that user issues are resolved promptly and efficiently.
Your role will act as a triage for incoming queries to the Systems team, resolving queries where possible and escalating to senior staff members and College ICT where appropriate. In addition, you will also manage ongoing tickets with the wider College ICT service desk, proactively monitoring the status of tickets and seeing them through to resolution.
The role will also be responsible for providing installation, setup and tracking of technology and physical equipment, allowing proper visibility of our resources for management purposes.
You will be responsible for ensuring the proper maintenance of all Union spaces, promptly reporting defects, and arranging repair work as needed. They take ownership of shared spaces, including Activity and Meeting rooms, ensuring they are clean, organised, with suitable equipment in place and always ready for use. The role will also include undertaking essential maintenance, repair and improvement tasks to address minor issues or repairs. Reporting to the Facilities, Health & Safety Manager, and working closely with the Head of Digital & Marketing, the post holder will be a skilled user of IT with excellent customer service skills. They will be highly organised and process-driven, ready to learn new skills to assist the Union with service delivery.
We are looking for someone who will be able to operate with autonomy and balance contending priorities in this exciting role, which is in a fast-paced but ultimately rewarding environment. We are also committed to supporting your professional development, elaborating on your excellent technical and interpersonal skills among others.
Duties and Responsibilities
Key responsibilities will be:
- First-line support and inbox management
- Technology and space support
- Facilities
- General duties
The full duties and responsibilities are set out in the Job Description and Person Specification.
Essential Requirements
- Experience of providing technical IT support in a managed desktop environment
- Experience of installation, testing and commissioning of supplier specific IT equipment and software
- Experience of supporting web-based systems, including administration, configuration and user training/guidance
- Experience with building management and facilities support
- Experience in carrying out maintenance, repair and improvement tasks
- In-depth knowledge of IT, including hardware, software and operating systems support
- Knowledge of IT hardware and equipment installation and maintenance
- An understanding behind the principles of networks and IT infrastructure
- Knowledge of facilities, workstation provision and best practice for managing a busy work environment
- Effective communication skills with a focus on customer service
- Ability to prioritise and manage own workload effectively but also to be flexible and
- adapt/respond to emerging issues, short deadlines and other demands or challenges
- Process oriented, with excellent attention to detail
Further Information
Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we urge you to get in contact. It’s a brilliant place to work.
As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:
- flexible working hours
- generous pension scheme
- 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)
- bicycle loan scheme
- season ticket loan
- health benefits
- excellent professional development opportunities and many more.
More information can be found on the Imperial College Benefits page of the wesbite.
To apply for the post please complete the online application form.
We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You are not required to attach a CV. Please also refrain from including your name in your supporting statement.
Closing date: 12th May 2024.
Interviews will be expected to take place week commencing 22nd May 2024.
We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible.
The client requests no contact from agencies or media sales.
Network Infrastructure Manager
Recruitment Agency Ref: 145709
We are seeking a talented and experienced Network Infrastructure Manager to oversee the design, implementation, and maintenance of our network infrastructure across a leading multi-academy trust. As a key member of the Infrastructure team, you will play a crucial role in ensuring the reliability, security, and performance of the network infrastructure.
Salary: Up to £57,000 per annum
Duration: Permanent
Location: South London
The successful candidate will be responsible for:
- Designing, planning and implementing network infrastructure solutions to meet the needs of the academies
- Managing and maintaining network infrastructure, including switches, routers, firewalls, and wireless access points
- Monitoring network performance and troubleshooting issues to ensure optimal performance and availability
- Implementing and enforcing network security measures to protect against cybersecurity threats
- Collaborating with other IT team members and academic staff to understand requirements and provide technical support
- Staying up-to-date with industry trends and best practices to continuously improve network infrastructure
The successful candidate will have:
- Strong experience in a senior/lead/management Networking position
- Expertise in Cisco and/or Aruba networking technologies
- Strong understanding of network protocols, including TCP/IP, DNS, DHCP, and VLANs
- Experience with network security technologies, such as firewalls and VPNs
- Strong stakeholder management skills to communicate effectively with technical and non-technical end users
To apply or for more information, please get in touch with Kirsty Mah on 020 7019 8856 or email
In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Cyber Security Engineer
An excellent opportunity has arisen for an experienced Cyber Security Engineer to join a leading NFP client based in London, with a hybrid working policy of 1 day a week in their Canary Wharf offices. This is a great opportunity to join a growing cyber security function to protect their systems and data. It is vital to have experience across the whole cyber scope to include monitoring systems & networks, threats, investigating incidents etc.
As the Cyber Security Engineer, you will have strong technical expertise across Cyber Security including working with technologies and standards such as ISO 27001, SOC2 and NIST. This role will require a heavy hands on technical expertise with Mircrosoft technologies including Defender and Sentinel. It will be beneficial for you to have undertaken certifications such as CISSP & CISM. On top of this, it is important to have worked in organisations gaining expertise across on prem networking and cloud technologies.
Skills required for the Cyber Security Engineer:
- Industry recognised certifications such as CISM, CISSP, Azure AZ-500 and AWS-SCS-C02
- Knowledge of Network Security, Firewalls, Load Balancers & Endpoint Security
- Knowledge of cloud security within Azure & AWS environments
- Knowledge of cybersecurity principles, methods, technologies, and standards like NIST, SOC2, ISO 27001
- Microsoft technology stack including Defender and Sentinel
Location: Hybrid - 1 day per week in London
Salary: £47,000 - £66,000 per annum plus benefits
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IT Manager
Full Time 35 hours per week | Permanent | Hybrid | Closing Date 6 May 2024
Salary: £38,000 to £43,000 (depending on experience)
Job Reference: ITMA2 (Please quote this on any correspondence)
The Chartered Institute for Library and Information Professionals (CILIP) is a London-based charity with a friendly, hardworking team supporting our members in the UK and internationally.
We have an excellent opportunity for a permanent IT Manager to make a major contribution to the success of the leading professional body for librarians and information professionals.
This is a fantastic role working with a small team for a forward-thinking and ambitious charity. The role needs someone with a hands-on, positive attitude to getting things done, and working collaboratively to facilitate the provision of IT solutions which enable CILIP to harness the new capabilities of digital and data achieved through the Digital Improvement programme. The role needs someone adaptive, flexible, and able to lead/manage change. We are looking for an excellent IT professional who champions the use of technology to improve organisational performance and customer experience.
The ideal candidate will have a broad experience in delivering digital improvement programmes for organisations through proactive business partnering, and will possess integrity, resilience and the ability to communicate effectively with employees, management and external stakeholders. The main responsibilities of the role include:
- Ensure smooth functioning of IT and digital systems across the organisation
- Provide user support, including issue resolution and proactive identification of issues
- Act as a digital champion, optimising existing and planned systems and platforms
- Assist in developing incident response procedures, disaster recovery plans and cyber security policies
- Work as part of the cross-organisational ‘digital team’ to integrate platforms, refine procedures and support departments in utilising IT tools effectively
- Prioritise data security and uphold the maintenance of system backups
- Maintain relationships with external IT support contractor, suppliers and supervise external engineers
If this sounds like you, please don’t delay in applying!
About CILIP
The Chartered Institute for Library and Information Professionals (CILIP) is the UK’s library and information association. We promote education, literacy and prosperity for all by raising standards in libraries, information and knowledge management. We work to improve services, develop our members’ expertise and champion the sector. We are the only independent voice for the UK’s information profession. We are guided by our Royal Charter to develop and improve library and information services.
This is a fabulous opportunity to join a modern charity and professional body. CILIP is at an exciting phase in its growth with significant investments in member offerings and digital transformation plans.
Registered Charity No: 313014
Why work for CILIP
- Hybrid working
- 25 days' annual leave plus public holidays (increasing after 3 years’ service)
- Generous pension scheme (Employee contribution of 5%, employer contribution of 10%) including death in service benefit
- Access to CILIP’s Employee Assistance Programme
- Staff reward scheme offering a range of discounts at over 900 of the UK’s top retailers
- The option to buy up to 5 days' additional annual leave
- Cycle to work scheme
- Contribution to eye tests and flu jabs
Please send a CV and supporting statement highlighting your relevant skills and experience.
Interview dates
• First interviews (virtual) will be held on Monday 13 May 2024.
• Second interviews (in-person at/near The British Library) will be held on Wednesday 22 May 2024.
CILIP is an equal opportunities employer and committed to championing diversity, inclusion, and representation. We particularly welcome applications from people from under-represented groups.
If you need any reasonable adjustments for any part of the recruitment process please do let us know.
For more information on how we are embedding diversity at the heart of CILIP and its work visit our website.
The client requests no contact from agencies or media sales.