Supporter Development Officer

The role requires an organised and proactive person to join the Individual Giving team to increase loyalty and life-time value from MSF donors. You will be specifically supporting on fulfilment, appeals, Dispatches – MSF’s supporter magazine - legacy marketing, supporter events, thanking, and analysis & reporting.

This exciting role includes interviewing field staff, to gather information, news and stories from the field, to be shared through fundraising communications.

The Individual Giving is an integral part of the wider fundraising department at MSF, which is also made up of the Philanthropy and Fundraising Operations teams. In 2023 a team of around 35 people delivered income of over £77 million.

Hours: 37.5 hours per week, Mon-Fri

Duration: Permanent

Location: London - hybrid (at least 2 days in office per week)

Salary: £32,869.50 per annum

Job Purpose:

This role is vital for our high performing Individual Giving Team to operate effectively and efficiently. The successful candidate will be an integral part of a top performing fundraising team, for an International Humanitarian cause.

The Supporter Development Officer will manage and develop MSF’s fulfilment programme, ensuring MSF donors receive excellent communications including thanking processes, building excellent relationships with third party suppliers, and working in collaboration with other teams.

The role currently provides administration support to the legacy consultant, ensuring excellent care and quality communications for legacy pledgers.

The Supporter Development Officer provides weekly reports and analysis across all campaigns, sharing results with the wider team to help improve insight across channels.

Please download the job description and person specification below for full details of the role.

Knowledge, Skills & Experience:

• Experience working in the UK charity sector, in a fundraising capacity, and/or direct marketing.
• Self-starter who has the confidence to introduce ideas and provide support across a wide range of projects, within a fast paced and demanding team, exercising good judgment, and using own initiative.
• Experience in project management.
• Excellent time management and planning skills with an ability to carry out different tasks simultaneously and prioritise time and resources accordingly.
• Experience in relationship management and liaising with external suppliers.
• Excellent communication and interpersonal skills with an ability to build relationships with internal and external contacts.
• Ability to maintain accuracy, combined with excellent attention to detail.
• A systematic and organised approach with a proven ability to follow things through and meet targets in line with established schedules and deadlines.
• Responsible attitude to dealing with sensitive and confidential information.
• Flexibility to take on other related tasks combined with a willingness to learn.
• Excellent fluency in written and spoken English.
• Experience working across multiple teams to deliver objectives.
• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite. The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.

Right to work - Candidates must have the right to work in the UK. Employment sponsorship will NOT be offered by MSF UK for this role.

MSF UK is an equal opportunities employer. We are committed to diversity and creating an inclusive environment for all employees. We encourage applications from all sections of our diverse community.

How to Apply:

Please apply on our website by submitting a copy of your CV together with a letter of motivation (please upload as one document) by the closing date:

21 April 2024, 11.59pm (GMT)

Incomplete applications will not be considered.

We look forward to receiving your application!