Public Fundraising Officer

The main responsibilities of this role include:

·        Respond to supporter queries and feedback across telephone, email, letter or via Orbis UK’s paid social advertising channels. Ensure supporters receive a great experience and feel happy to continue supporting Orbis in future.

·        Oversee and deliver thank you communications in response to donations.

·        Record and respond to positive and negative feedback when received.

·        Update processes on an ongoing basis to ensure they are as efficient as possible. Provide feedback internally on the effectiveness of supporter journeys.

• Assist with the administration of the Raiser’s Edge (RE) database and provide assistance to the Database team when needed.
• Assist the Supporter Engagement Manager in the planning, creation and evaluation of fundraising and communications campaigns where required.