Social Welfare Jobs in Oxfordshire
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
AAFDA was founded by Frank Mullane in memory of his sister Julia Pemberton and her son Will who were both killed by her ex-partner in 2003.
Each year, around 150 families lose a loved one to domestic homicide. The actual number of suicides as a result of domestic abuse remains unknown. Most of these families suffer significant problems including relationship breakdown, job difficulties/loss and mental and physical health issues. We help these families in many ways, our prime function being to provide families in England and Wales with specialist peer support and expert and specialist advocacy for the range of statutory reviews that will take place after domestic homicide.
AAFDA (Advocacy After Fatal Domestic Abuse) is a growing Charity and to meet the demands of this growth, we are looking for an exceptional candidate to join our team in a highly rewarding opportunity. Although home based, some travel will be required - frequency will be commensurate to the role. We welcome applications from candidates with experience of domestic abuse. We are also committed to diversity and strongly encourage applications from those with Black and/or Minoritised backgrounds.
Our Specialist Advocates support families impacted by fatal domestic abuse through provision of lay advocacy for and on behalf of families with a range of statutory service providers (e.g. those conducting reviews and inquiries, social services, police, housing) and work to build good relations between all parties. To ensure that families get the support they need, you will use AAFDA’s Home Office endorsed seven-step approach to working with individuals and families, to ensure that they receive the best possible support and advocacy to restore dignity and relief for families and to help them cope and recover. Through trauma-informed approaches, you will:
- listen to families and advocate for them in a complex system that too often treats them as passive participants and overlooks the value of their insight;
- provide information, support, guidance, advice and advocacy on Domestic Homicide Reviews, Mental Health Reviews, Inquests, Independent Office of Police Conduct inquiries and other types of Inquiries;
- manage families’ expectations of the legal and procedural processes facing them by supporting families in meetings with agencies such as health, police and local authorities;
- give families practical help on a wide range of issues - including help with letter writing or advocating with employers and local authorities on the families’ behalf;
- Support AAFDA in our bringing families together in AAFDA’s peer support events, such as the Hear Our Voice weekend and the on-line peer support Zoom sessions, where families can speak with others to share their experiences and stories. This will involve occasional evening work.
This role is offered on a full-time basis.
In return for joining us, we will offer you:
- 25 days annual leave per annum, plus bank holidays
- Excellent development and training opportunities
- Pension Scheme
- Healthcare Scheme
- Employee Assist Scheme
To apply for this role, please submit a supporting statement along with your CV.
Closing date: 5pm on the 17th October.
Applicants will be shortlisted according to how well they meet the criteria in the person specification. Please highlight and explain how you meet these in your supporting statement. If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants. Please note that we will not progress applications where the supporting statement does not address the criteria for the role being applied for.
The client requests no contact from agencies or media sales.
SCIE Vision
We are committed to building a society which enables people who draw on social care to live fulfilling lives.
At the SCIE, we are driven by our values:
· Progressive – always learning and developing.
· Inclusive – working together for equality, diversity, and fairness.
· Credible – evidence-based, robust, and reliable.
· Transparent – open and honest.
The role:
A great opportunity for you to join our small friendly team and make a real difference to people’s lives by:
· Supporting the Digital Products Manager in producing and managing all web content, resources and other digital assets.
· Ensuring the SCIE website and SCIE’s digital resources communicate, educate and engage impactfully with our target audiences and customers.
· Using your knowledge and experience of digital delivery as part of a marketing team to support the marketing and communications team in achieving business development objectives.
· To ensure the SCIE website’s messaging, content positioning, user journeys, information architecture and content currency are effective, working with content owners and subject specialists so that the website, its offers and content is timely, high-quality, consistent, and designed for digital dissemination.
· To support the creation, development and ongoing management of digital based products and services, in line with the brand, including webinars, podcasts, marketing emails, and surveys.
· To support the Digital Product Manager to work with colleagues across the organisation, commissioners, customers, the workforce, people with lived experience and carers to update and develop the SCIE’s website and ensure that resources are appropriate and useful.
This role sits within the Marketing and Communications team, led by the Head of Marketing and Communications, and working alongside colleagues in the wider Business Development and Marketing directorate.
What we are looking for:
· Excellent written communication skills, with a commitment to communicating clearly and in plain English.
· Excellent oral communication skills.
· Experience of Content Management Systems (WordPress, Drupal, etc) and publishing content for a website with multiple audiences and priorities.
· Knowledge of digital platforms and practices as part of a combined digital communications strategy, including social media, newsletters, campaigns, and web updates.
· Experience of writing for the web.
What we offer in return.
We offer excellent staff benefits including a competitive salary and homeworking allowance. We provide an employer pension contribution above the statutory minimum, an award-winning employee assistance programme, and an attractive holiday package which rises with length of service.
If you would like to access the application form in a different format or if would like any assistance that might help improve your experience while completing the application, please contact us.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Global Director of People, Culture and General Counsel
Location: Remote; this role sits within our Global People & Culture Team, which provides leadership and partnership to all of our teams in Europe, Australia, Asia, and North America and we welcome applications from candidates in the locations we have staff in (India, Australia, UK, Spain, France, Sweden, Germany, US).
Reports to: Executive Director
Employment type: Full-time (non-exempt in the US)
Hours per week: 35-40 hours (depending on local employment laws)
Compensation: Salaries at CPI are non-negotiable to counter inequity; starting salary based on 10+ years of experience and region of residence (to match our current 2024 salary bands)
Closing: October 2, 23:59 Central Daylight Time
About the Centre for Public Impact (CPI):
At the Centre for Public Impact, we believe in the potential of government to bring about better outcomes for people. We are a global not-for-profit organisation, founded by the Boston Consulting Group, who serve as a learning partner for governments, public servants and the diverse network of changemakers who are leading the charge to reimagine government so that it works for everyone.
We are a small organisation, but our global footprint is expansive. Along with the Europe team, we have a team in Australia/ Aotearoa New Zealand, Asia and North America. We are all aligned by the Global Hub operational team who provides people & culture, operational, finance, and communications partnership across the regions.
Our Values:
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Curiosity - We champion exploration and creativity.
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Courage - We are authentic and brave in our decisions and actions.
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Collaboration - We share power and work together.
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Empathy - We embrace others’ perspectives and experiences.
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Equity - We disrupt systemic barriers to shift power.
Position Overview:
At CPI, we believe that our people are at the heart of our success. We are looking for a Global Director of People, Culture, and General Counsel who will champion a people-centred approach to drive our organisational culture, foster development, and prioritise diversity, equity, inclusion, and belonging (DEIB). In this dual role, you will lead our global HR function, supporting employee relations and engagement, while also serving as our in-house legal counsel on matters related to policies, contracts, global operations, and employee relations across our international footprint.
Our belief in diversity, equity, inclusion, and belonging (DEIB) is not just a buzzword - a core part of our mission. We seek a director who not only shares this commitment but also embodies it in their leadership. This role will be crucial in shaping our DEIB initiatives, driving strategic people and culture efforts. This is a critical role to ensure that CPI continues to be a place where people thrive, feel valued, and supported.
Key Responsibilities:
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Global People & Culture Strategy:
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Oversee the development and implementation of CPI’s global People & Culture strategy, ensuring alignment with CPI’s mission, values, and organisational goals.
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Lead the advancement of people and culture systems, processes, and practices across all regions, fostering a sense of belonging across all.
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Partner with regional leaders to tailor strategies that reflect local contexts while maintaining global consistency.
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Align the people and culture strategy with CPI’s overall strategic goals, ensuring that the organisation’s talent and culture are key drivers of its success.
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Employee Experience and Engagement
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Lead efforts to enhance employee engagement and well-being across all CPI regions, fostering a positive and inclusive work environment.
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Oversee talent management strategies, including recruitment, retention, and succession planning, ensuring we attract and retain top talent.
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Oversee the entire employee lifecycle, ensuring a positive experience for all CPI employees, from onboarding to offboarding.
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Strategic DEIB Leadership
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Lead and enhance our global DEIB strategy, embedding it into all aspects of CPI’s operations and culture.
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Serve as a senior advisor to the executive team on DEIB matters, providing insights and strategies to promote an inclusive culture.
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Cultivate a supportive and inclusive work environment focused on staff well-being and psychological safety.
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Drive change management efforts, particularly in building robust DEIB and people and culture infrastructures.
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Legal Counsel
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Provide legal counsel on employment law, contracts, global operations, and labour issues, ensuring compliance across CPI’s international operations.
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Manage risk by providing strategic legal advice related to global policies, contracts, and employee matters.
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Ensure that all legal documentation and contracts are aligned with CPI’s values, ensuring ethical and equitable standards are maintained across the organisation.
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Serve as the primary point of contact with external law firms across multiple regions, ensuring effective coordination and management of legal matters worldwide.
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Organisational Development and Policy Creation
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Lead organisational development initiatives that promote growth, learning, and adaptability within our teams.
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Create, review, and update global People and Culture policies and procedures that align with local labour laws and best practices across different regions.
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Regularly assess the effectiveness of organisational structures and recommend adjustments that support CPI’s long-term goals.
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Leadership and Collaboration
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Continuously innovate and improve CPI’s People & Culture practices, drawing on global best practices and emerging trends.
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Collaborate with global teams to assess the effectiveness of our People & Culture ensuring our People & Culture initiatives are aligned globally and culturally relevant locally.
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Collaborate with regional and global teams to ensure alignment and cohesion across different offices and cultural contexts.
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Build and nurture cross-functional partnerships to drive strategic initiatives that enhance both organisational culture and operational effectiveness.
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The person we are looking for will:
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Have 10+ years of experience of People & Culture and DEIB experience, particularly in the non-profit/charity/social impact space.
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Hold at least 5 years of experience in a legal counsel or similar role, advising on HR-related legal matters.
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Possess a Juris Doctor (JD) and be licensed to practice law in at least one U.S. jurisdiction.
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Have significant experience in nonprofit law, including the development, review, and negotiation of contracts, compliance with relevant regulations, and governance.
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Be a people-focused leader with strong interpersonal skills and a passion for fostering positive, inclusive workplaces.
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Be committed to actively cultivating a culture of equity, inclusion, and belonging in the workplace.
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Have a track record of successfully developing and implementing people strategies that align with organisational goals.
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Be a strategic thinker with the ability to balance day-to-day HR responsibilities with long-term cultural and organisational development goals.
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Have experience working in a global organisation, with an understanding of the complexities of international organisations, labour laws, and HR practices.
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Possess excellent problem-solving skills and the ability to provide sound legal advice in complex situations.
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Exhibit flexibility and adaptability, with the ability to navigate change and lead in a dynamic, fast-paced environment.
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Have high integrity, with the ability to hold confidential information and conversations tightly.
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Have excellent interpersonal skills, including feeling confident building new relationships, and negotiating challenging conversations with directness and kindness at all levels of the organisation.
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Be comfortable with ambiguity and the complexity of our work, where anything is possible but not always known in advance
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Be committed to exploring and experimenting with different ways of working and how to build our culture into something we are all proud of.
Salary, Benefits, and How to Apply
At the Centre for Public Impact, we are committed to countering pay inequality and recently completed a global compensation benchmarking process to ensure that we're paying our staff fairly and well for the roles that they hold and therefore, salaries at CPI are non-negotiable. Salary rises with experience, which includes work experience, educational experience, and lived experience.
CPI offers comprehensive benefits to its employees including a range of high-quality health, dental, and vision plans for individuals; employer contribution as applicable; 1,500 per year in dedicated professional development funds; generous paid leave and public holidays; paid parental leave and extended illness leave; and a year-end organisation-wide closure. We are a remote-first organisation and anticipate this position will require approximately 15% domestic and international travel.
To advance our purpose of reimagining government so that it works for everyone, CPI seeks to attract and support a diversity of backgrounds, experience, talent and thought. For this reason, we encourage applicants from all backgrounds to apply. This includes candidates that have previously found it hard to be considered for other positions on the basis of their qualifications, disabilities, personal background or life events. If you would like to apply for the position but see a barrier to joining us, please do apply and we will work with you to find a solution. You can also read our full Diversity, Equity and Inclusion Policy here.
We are using Applied in order to reduce bias in our hiring process and ensure that we are shortlisting candidates based on their skills and ideas. Please note that we do not ask for a cover letter and instead, the application requires four paragraph-length answers. Your application will be anonymised for review. Although we ask for your CV, it will not be looked at until further down the process. Please apply by the closing date of October 2, 23:59 Central Daylight Time as the portal closes automatically and we will not be able to reopen it.
CPI is an equal opportunity employer. Applicants will not be discriminated against because of race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
The client requests no contact from agencies or media sales.
HR Consultant
Location: Home Based
Contract Type: Permanent/ Part time
Salary: £38,861 p.a. + bonus scheme pro-rata (£36,918 during probation)
Hours: 22.5
About Us
Roots HR is a dynamic and growing HR consultancy specialising in providing tailored, pragmatic human resources solutions to social sector employers, including charities. We believe in the power of HR to transform the social sector, and we are looking for an experienced HR Consultant to join our small but dedicated team.
We are founded on the belief that social sector organisations of all sizes should have access to high quality, practical and affordable human resources services. We recognise the challenges for such organisations and develop our services to meet the needs of the social sector, in terms of culture, risk and scale. We deliver those services on a more than profitable basis to meet our social purpose.
Our market leading COMPLY service is in high demand, and we are now seeking to grow our team with the appointment of an HR Consultant who will provide comprehensive and pragmatic HR advice, documentation, and compliance support to clients by phone, Teams / Zoom and email.
Position Overview
As an HR Consultant at Roots HR, you will have the opportunity to work closely with a diverse client base, helping them navigate HR challenges and implement best practices. You will provide expert guidance in areas such as employee relations, compliance, HR strategy, and more. This role is perfect for someone who thrives in a collaborative, client-focused environment and wants to make a significant impact on our clients' success.
We need an experienced practitioner who has built their career in a well-structured environment and is now looking to take their first step into the consultancy arena. You will need a high level of initiative and the confidence and flexibility to meet the demands of an external client base, together with the drive and enthusiasm to work autonomously.
We envisage that the successful candidate will, along with other essential criteria:
• Ideally be qualified to Chartered MCIPD level or as a minimum, working towards that
• Have extensive experience of leading and managing HR projects and initiatives across a broad range of subject areas, and delivering robust generalist HR advice and guidance, including advising and coaching line managers and advising to a successful conclusion on a broad range of complex employee relations issues.
• Social sector experience or exposure, gained through employment, volunteering or governance role(s) with extensive and broad operational delivery of robust generalist HR advice and guidance.
• Have excellent communication skills and be extremely skilled in influencing at all levels
• Have excellent written skills, able to produce high-quality reports and other documentation.
• Be passionate about human resources and committed to updating their knowledge on a frequent basis.
In return for your skills and commitment we can offer you:
• A wide range of interesting and demanding work in a sector where HR effectiveness impacts on the life of the community
• A friendly, team-oriented, supportive and trusting work environment where you will have a good degree of personal empowerment
• Full coaching and support in consultancy skills and practices
• Partnering internally with experienced and supportive colleagues
• Career opportunities within a successful business.
Roots HR CIC is an equal opportunities employer welcoming application from all sections of the community. Continued eligibility to work in the UK is required.
Strictly no contact from agencies please.
You may have experience in the following: Consultant, HR Specialist, Talent Management Consultant, Employee Relations Consultant, Workforce Consultant, HR Business Partner, HR Strategist, Organizational Development Consultant, Talent Acquisition Consultant, People Strategy Consultant, Human Capital Consultant, and HR Solutions Specialist.
REF-216874
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role
Do you have good people skills, are you organised, methodical and can work with IT equipment and manage databases?
We are looking for a Corporate Services Support Officer who will support our HR & IT functions. You will be responsible for the end-to-end process of employee recruitment, updating our policies and procedures, managing the IT requirements and maintaining the HR & IT databases. We need someone who has got experience of working in a support function and would like to be involved in moving our support model forward.
Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
· Applicants in England and Wales: DBS Code of Practice
· Applicants in Northern Ireland: AccessNI Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.
We comply with all relevant data protection legislation and process your data fairly.
Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.
The closing date for applications is 1st October 2024, with interviews taking place w/c 14th October 2024. We reserve the right to close the advert early.
Please be advised that if you do not hear from us by 14th October 2024, unfortunately on this occasion you have not been shortlisted.
Cruse welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The role
Cruse Bereavement Support is a charity providing bereavement information and support to grieving people across the UK. We are looking for an organised and motivated Marketing and Communications Officer to join our small marcomms team and help increase the reach and engagement of our digital marketing and communications channels.
You will be responsible for helping us reach more bereaved people, volunteers and supporters with our content and digital products. You will liaise with staff and volunteers across Cruse to collaborate on marketing projects. You will be able to multi-task across a wide range of marketing and communication tasks, where no two days are the same. You will have strong IT, content creation and editing skills as well as a creative flair and an eye for detail. You will assist the Marketing and Communications Manager on planning ways to maximise the value and impact of small budgets.
Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
· Applicants in England and Wales: DBS Code of Practice
· Applicants in Northern Ireland: AccessNI Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.
We comply with all relevant data protection legislation and process your data fairly.
Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.
The closing date for applications is 29/09/2024, We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.
Please be advised that if you do not hear from us by 1/10/2024, unfortunately on this occasion you have not been shortlisted.
Cruse welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
The client requests no contact from agencies or media sales.
The role
Cruse Bereavement Support is the UK’s leading Bereavement charity. We help people through one of the most painful times of their lives through bereavement support, information and campaigning.
We’re looking for an organised, enthusiastic Fundraising Administrator to support our Public Fundraising Team to deliver some ambitious targets.
You will be responsible for ensuring the best possible supporter experience for our donors and fundraisers, including support with digital engagement. Reporting to the Individual Giving and Legacy Manager, you will deliver excellent customer care to supporters responding to enquiries and thanking them for their support, you’ll work within our database to maintain the quality of information available and assist with gift processing, as well as many other activities to help drive income and ensure all our supporters are valued at all times.
You will work in a small and friendly team in a very busy and diverse role. Possessing excellent organisational skills and ability to work to deadlines is essential as well as strong IT skills. The ability to build strong relationships with colleagues, supporters and volunteers will be a huge asset in this important role for the charity.
Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
· Applicants in England and Wales: DBS Code of Practice
· Applicants in Northern Ireland: AccessNI Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.
We comply with all relevant data protection legislation and process your data fairly.
Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages.
The closing date for applications is Wednesday 02nd Oct with interviews taking place on Weds 9th Oct, via zoom.
Please be advised that if you do not hear from us by Tuesday 08th Oct, unfortunately on this occasion you have not been shortlisted.
Cruse welcomes and encourages applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation.
We are looking to appoint an inspiring, motivated and resourceful leader to spearhead the work of Linking Lives UK as we continue to develop our crucial role in addressing loneliness and social isolation among older people across the UK. This exciting position comes at a key stage in our development as a charity as we develop new initiatives and consider future strategy and direction.
We are particularly looking for someone who has experience of:
- Strategic planning, operational management and delivering against organisational objectives
- Leadership of a national charity/ organisation and effective liaison with operational teams and trustee boards
- Delivering motivational presentations and written articles inspiring engagement with the work of the charity
- Operating within Christian faith organisations and their structures
- Building effective partnerships with key organisations whilst identifying areas of mutual benefit
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Remote (UK based) / Bristol / London
Salary: £29,450 per year (plus Inner London Weighting of £3,483.94, if eligible)
Length of contract: Permanent
Hours per week: 37
Closing date: We reserve the right to adapt the advert at any time per organisational circumstances and to close this vacancy early for the role. Therefore, if you are interested, please submit your application as early as possible.
Interviews: Interviews will be scheduled on a rolling basis
Who are Women’s Aid?
Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.
Purpose of the Community Fundraising Officer role:
As Community Fundraising Officer, the successful candidate will play an integral role in nurturing relationships with existing and prospective supporters, as well as overseeing a portfolio of community fundraising events and activities in order to increase donations. Attending fundraising events and networking will be a key part of the role, paired with a thorough understanding of Women’s Aid work, business plans and strategic priorities.
Key duties and responsibilities of the Community Fundraising Officer:
- To be responsible for a rolling calendar of events and activities. Providing fundraisers with tailored stewardship, resources, ideas and recognition for their event to maximise income and cultivate them to become a long-term supporter of Women’s Aid.
- To assist with the development and production of a range of fundraising stewardship materials including posters, our fundraising newsletter and annual thank you to donors.
- To work closely with key internal stakeholders both to understand and be able to package up their work into clear compelling asks for all stewardship documents.
- To ensure appropriate means of monitoring and evaluation of fundraising events and activities are established to feed into the fundraising team’s KPIs.
- To use the fundraising database to produce reports and analyse success rates, to feed into the fundraising strategy.
- To take responsibility for purchasing places for events through raising Purchase Orders and invoices where appropriate.
- To develop and manage relationships with fundraisers, encouraging the to become long term supporters of Women’s Aid.
What we are looking for in our Community Fundraising Officer:
- Knowledge of feminism, domestic abuse and the role of Women’s Aid
- Understanding of social media channels and their audiences
- Experience of using a CRM
- Fundraising background with proven experience of having met/exceeded targets
- Excellent computer and written skills
- Excellent interpersonal skills and attention to detail
- Experience of building and maintaining strong relationships
Benefits of joining us as our Community Fundraising Officer include:
- Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
- Valuable Pension Benefits: a generous 7% employer contribution.
- Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
- Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
- Making a Genuine Difference: in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.
How to apply?
- Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.
- Please ensure that you also complete the EDI form and send all completed paperwork to the recruitment email address. (Please clearly mark your name and the role title in the subject line of your email).
NB:
- Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
- If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.
- All posts, including remote posts, must be based in the UK.
- Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.
- Please read our Single Sex Statement on our website
- Please note that applications will be reviewed, and interviews arranged, on a rolling basis, so for the best chance of success, please apply ASAP.
The client requests no contact from agencies or media sales.
Head of Operations
We’re looking for a Head of Operations to support the ongoing growth and development of an exciting charitable organisation.
Position: Head of Operations
Location: Remote, with occasional UK travel to meetings and events (travelling expenses and subsistence paid)
Hours: Part-time: 0.6FTE – 08.FTE
Contract: 2-year fixed-term contract
Salary: Up to £43,000 pro-rata depending on experience
Closing date: 12 noon Friday 4th October
About the role:
We are seeking a Head of Operations to work with the CEO and senior leadership team to manage a broad scope of operational functions, including workplace governance, people management, digital support, data and risk management. The Head of Operations will be a collaborative and hands-on professional with project and people management skills, a track record of operational change management, and the ability to inspire colleagues in new ways of working that ensure the efficient day-to-day running of the Foundation - driving system, quality and process improvements.
Key areas of responsibility include:
- Working with the CEO to deliver effective day-to-day operations for the organisation, managing the Operational Excellence Workstream and our approach to Quality.
- Oversee HR, culture and people function, including recruitment, retention, performance evaluation, employee learning & development, working with our external HR advisors when required.
- Promote a culture of equity, inclusion and collaboration, nurturing a positive and supportive environment for all.
- Embed cross-team working, building key relationships and highlighting synergies across our working practices to deliver efficiencies and improvements.
- Oversee compliance with relevant legal, regulatory, and ethical standards, ensuring all policies are current and regularly reviewed, including annual review by trustees (e.g. GDPR, Charities Commission) and manage our Complaints process.
- Lead on the management and implementation of safeguarding - ensuring appropriate policies, training and guidance are regularly reviewed.
- Support the CEO in maintaining strong governance and adherence to best practices in charity governance and reporting, including keeping the risk register up to date and progressing actions.
- Produce management reports for the CEO and Trustees as required, supporting the Annual Report & Accounts production and Board of Trustees administration.
- Oversee cyber security and coordinate IT support services, including the Foundation’s IT and digital platforms – maintaining licenses, agreements and contracts.
Essential knowledge, skills & experience include:
- Previous experience in a Senior Operations management role, preferably in a charity or not-for-profit setting
- Strong leadership qualities to lead operations and fulfil an executive function
- Reliable with a high level of discretion and integrity – able to deal with sensitive and confidential matters
- Excellent IT and digital skills including Microsoft Office 365. Skilled in using workplace systems including Teams and SharePoint
- Exceptional interpersonal, verbal and written communication skills
- Experience of managing compliance and risk, including safeguarding and GDPR – able to identify and respond to organisational risks
- Exceptional people management and coaching skills with experience of managing HR and L&D functions
- Excellent project management and organisational skills, able to multi-task with attention to detail
- Demonstrable commitment to ED&I, and actioning this through an inclusive culture and positive working practices
- Strong analytical and problem-solving skills
- Risk management: able to identify and manage organisational risks and operational issues
About the organisation:
The Employer is a UK charity that helps people rebuild their lives after gambling harm. The foundation's programs focus on:
- Restoring mental, physical and emotional wellbeing
- Overcoming isolation and reconnecting with a healthier support network
- Rediscovering confidence and self-belief
- Identifying practical coping strategies
The foundation's programs are free and include support from Recovery Coaches who have their own lived experience of gambling harm. The programs help people build stronger, more holistic recovery capital, in order to sustain a positive recovery with reduced vulnerability to relapse
How to apply
Send your CV and a cover letter before the closing date. Your letter should explain your skills and interests and what you would bring to the role. Please explain why you are motivated to apply for this role, applications without cover letters will not be considered.
Diversity, Inclusion and Safeguarding
The employer is committed to creating an inclusive culture. We understand the importance of incorporating all aspects of diversity, equity, and inclusion in everything we do. We aspire to increase the diversity of our team, and we encourage candidates with a range of work and life experiences to apply, in particular people from ethnic minority groups, who are underrepresented in our organisation.
We believe everyone should feel safe in their working environment and be supported to achieve their potential. This role will require an Enhanced DBS check and be subject to satisfactory references and online checks, but experience with the CJS is not an automatic barrier to joining our team.
You may also have experience in areas such as: Director of Operations, Operations Director, Operations Manager, Head of Operations, Regional Operations Director, Multi-site Manager, Multi-site Director, Senior Operations Manager, and Senior Operations Director.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re partnering with Christian Aid to support their recruitment of their Digital Optimisation Analyst on a permanent basis.
The organisation offers two options of working patterns for this role. They are open to candidates doing 2 days/week in the London office (£49,000-£52,900) or fully remote candidates (£44,000-£48,200).
The Digital Optimisation Analyst is instrumental in advancing Christian Aid's digital strategy and supporting colleagues in achieving digital, fundraising and supporter engagement goals. Through utilising measurable data and analytical tools such as Google Analytics, the role provides in-depth campaign analyses, performance reports, and a deep dive into users' online activities and behaviours. The deliverable insights and contributions empower teams to make data-driven, impactful decisions that generate positive change across the organisation.
You will be the go-to expert in digital analysis (particularly GA4), working closely alongside a variety of teams to maximise the reach, engagement and conversion of digital journeys.
Key skills include:
· Demonstrates significant working knowledge/experience specialising in digital analysis and Insight
· Significant experience in producing analysis/reports with strong narratives from a variety of digital sources (including Google Analytics 4, email marketing, social insight, META and other tracking/performance monitoring tools) to inform and optimise marketing, fundraising and conversion rate strategies.
· Proficiency in statistical analysis to identify trends in data (e.g. descriptive and comparative statistics correlation, hypothesis testing, regression/data modelling), robust A/B testing, and project optimisation.
· Advanced understanding of tools and frameworks for monitoring the performance of digital marketing and products, including Google Analytics dashboards and custom reports.
· Advanced understanding of Google Analytics 4 (including funnel analysis, segmentation, and ecommerce tracking), Tag Manager, Hotjar (or equivalent), Content Square, Power BI, and Looker Studio.
· Ability to manage external suppliers that provide these tools and services.
· Able to interrogate relevant data sources to support the development of supporter journeys and identify problems/potential solutions to conversion, efficiencies, and user experience.
· Maintain and develop tracking requirements for website features and activities.
· Knowledge and application of tag management systems, including editing of tags.
· Experience developing and working on fundraising and campaigning KPIs and models.
· Experience in integrating digital data sources with CRM database systems.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
Join GamCare as our Remote Services Development Lead and drive the evolution of our support platforms, helping us to reach more people in need.
The Role
As the Remote Services Development Lead, you will play a crucial role in leading and developing GamCare's remote services, ensuring seamless delivery across multiple platforms including telephone, live chat, WhatsApp, and video. You will oversee a team of Senior Managers and drive service improvements to meet targets, while fostering a positive, high-performing environment focused on staff wellbeing and retention. This role also involves the strategic development of GamCare’s online and helpline services to expand their reach, particularly into underserved communities.
You will be at the forefront of shaping and embedding evidence-based interventions that align with GamCare’s mission of supporting those affected by gambling harm. In this role, you will collaborate with key stakeholders, internal teams, and external agencies to enhance service delivery, ensuring that safeguarding protocols for vulnerable individuals are upheld to the highest standard.
This position offers the opportunity to contribute to GamCare’s growth and sustainability by translating strategic goals into operational plans, managing performance, and establishing meaningful partnerships with stakeholders and the NGSN. Your leadership will ensure GamCare's services continue to evolve and thrive in a rapidly changing digital landscape.
Key Responsibilities
- Leading the development and delivery of GamCare's remote services, ensuring alignment with strategic objectives and service targets.
- Overseeing and supporting Senior Managers in managing helpline and online services, establishing a high-performing and supportive team environment.
- Driving continuous improvement and innovation in remote service delivery, implementing evidence-based interventions and expanding services to underserved communities.
- Collaborating with key stakeholders and external partners to develop and maintain strategic partnerships, enhancing service reach and impact.
- Monitoring and reporting on performance data, using insights to guide service enhancements and meet funder requirements.
- Ensuring safeguarding protocols for vulnerable individuals are rigorously upheld, with a strong focus on risk management and service quality.
About You
We are looking for a dynamic and experienced leader with a proven track record of managing large-scale remote services, ideally within a helpline or digital support setting. You will have extensive experience in leading multi-functional teams, both staff and volunteers, and a strong ability to develop and implement strategic plans. Your deep understanding of safeguarding, coupled with expertise in business planning, change management, and relationship building, will ensure you can lead in a fast-paced and evolving environment.
You will be passionate about making a difference to those affected by gambling harm, with a strong commitment to staff wellbeing and retention. With excellent communication, data analysis, and IT skills, you will be able to guide continuous improvement and innovation in service delivery, working closely with partners to enhance the reach and impact of GamCare's remote services.
Benefits You Can Enjoy
- 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
- A generous Pension Scheme - we contribute 6% and you contribute 2%
- Discretionary company sick pay from day one of service
- Employee Assistance Programme – 24-hour support
About Us
Founded in 1997, GamCare is one of the leading providers of information, advice and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.
For further details and to apply please click the apply button.
Closing date for applications: 27th September 2024.
Interviews will take place online via video conference – the week commencing/on 7th October 2024.
GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.
GamCare is an equal opportunities employer and doesn’t discriminate based on race, religion, gender, age, sexuality, gender identification, or physical ability. We are only able to facilitate visa sponsorship in very limited circumstances, so candidates outside of the UK or who don’t have the right to work in the UK need not apply.
About us
The Refugee Council is one of the leading organisations in the UK working with people seeking asylum and refugees. Our operational teams based in various locations throughout England provide advice and assistance across a wide range of issues, including helping people seeking asylum through the complexities of the asylum system, addressing issues of destitution, and assisting refugees and people seeking asylum to access key services including housing, welfare benefits, health, education and employment.
Our vision for refugees to be welcome to live safe and fulfilling lives contributing to the UK has never been more urgent and needed.
This role
The Graphic Designer will devise excellent creative designs and ideas to support the Refugee Council’s strategic priorities, particularity in relation to income generation and social media.
The role will be responsible for the design and visual aspect of digital and fundraising activities, developing excellent creative concepts that will engage with our key audiences. The role will also contribute to the management and execution of our new visual identity and support the management of digital assets and our social media platforms.
The Digital Team is the central hub of digital expertise within the charity and a significant amount of our communications are delivered via owned and paid-for digital communications. The Digital Team is currently involved in two core organisational projects: a rebrand and a website re-design. We have many different audiences we need to connect with, including the people we are here to help, and our digital platforms need to reflect that.
Main Duties and Responsibilities
The Graphic Designer’s main duties and responsibilities include but are not limited to:
- Deliver creative and considered design solutions that meet the objectives of the brief, engaging with key audiences on preferred platforms.
- Understand the organisation’s design guidelines and interpret into creative outputs that are fully on brand and drive action, inspire and inform Refugee Council’s key audiences.
- To assist in the management of the organisation’s Digital Asset Management process, including communicating the need for content, training, guidance on content collection, image selection, key wording, uploading, and editing images.
- Being part of any content working groups, supporting, and guiding staff across the organisation to recognise and bring to life Refugee Council’s through imagery and video.
For more information on the role and to apply, please visit our website via the apply button.
Closing date: 23 September 2024
Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Location: To cover North Wales police force area
Working pattern: Work from home with some travel required. You will be expected to deliver a face-to-face service to clients in their own home or safe meeting place within your region.
There is an expectation that you will spend some time working from one or more than one of the following police stations, depending on your home location:
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LLAY
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ST ASAPH
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LLANDEGAI
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BLEANAU FFESTINIOG
Further details will be provided at interview.
Who we are
We are Brake, the national, acclaimed road safety charity which provides the National Road Victim Service (NRVS). We have been supporting victims of the carnage on our roads since 1995. We also campaign for positive change to prevent future collisions and save lives.
A rare and exciting opportunity to help us to help others
Did you know that every 20 minutes, someone is killed or seriously injured on our roads? The impact of that on individuals and their wider families is profound and far reaching and it can happen to any of us, at any time.
The National Road Victim Service is growing, allowing us to reach greater numbers of people in need and building upon our well-established foundation to create an enduring legacy. To support this growth we’re looking for a dedicated caseworker to become part of our enthusiastic, energised and dynamic team, delivering world-class support services to people at a time when they are most vulnerable.
This is definitely not the average 9 to 5 job, and it is not every day that opportunities like this come along. You could be playing a significant part in our commitment to roll out our clinically developed, trauma informed support services across the country, making a positive contribution to the lives of those traumatically bereaved or seriously injured as a result of road traffic collisions.
What we offer
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36 days holiday (including bank holidays, pro rata for part-time working patterns)
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Employee Assistance Programme
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Flexible working
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Ongoing support including regular independent clinical supervision sessions
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Be an essential part of a skilled, dedicated and friendly team with a knowledgeable and engaged Board of Trustees
Who you are
We need energised, self-starters who are passionate about helping others, to join our fantastic team.
We are looking for people who have a background in providing emotional support and practical research and advocacy for vulnerable people after a serious psychological trauma such as the death of a loved one in violent circumstances.
Specifically we are seeking candidates with:
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experience of frontline care for people in crisis with acute vulnerabilities and risks (desirable but not essential)
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comprehensive understanding of the processes involved in the criminal justice system (desirable but not essential)
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research and advocacy skills – you get crucial things done through liaison with external agencies
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significant resilience, and willingness to be professionally developed and clinically supervised
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a full UK driving licence, with access to your own transport and are willing to use it for work purposes (we reimburse travelling expenses).
Candidates must be able to speak Welsh. You will be expected to support families who are first language Welsh.
We are interested in receiving applications, not to the exclusion of others, from candidates with experience supporting people who have suffered sudden bereavement or working with those with heightened vulnerabilities.
Experience gained in the following kinds of roles tends to transfer well to the role of caseworker at Brake: police force, roles within the criminal justice system, family liaison officer, counsellor, experience in health and social care or previous caseworker experience in any area.
The greatest reward comes from knowing you have made a real positive difference to someone’s recovery from psychological trauma, and the emotional or practical challenges presented by their sudden bereavement or serious injury.
If you are seeking out a new challenge and think you have the skills, passion, and commitment that we are looking for, we would be interested in hearing from you.
About the team and how we work
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Brake actively promotes equality, diversity, and inclusion. We employ based on skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation
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The successful candidate will be required to go through an enhanced DBS vetting process due to the sensitive nature of the service delivered. Additional police vetting may also be required (TBC)
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Please note we do not accept applications from serious traffic offenders due to the nature of our work. Employees are subject to driver licence checks.
To apply
Submit your CV and a covering letter which clearly demonstrate you have what it takes to perform this challenging and rewarding role.
Gweithiwr Achos Lleol (Gogledd Cymru) – Yn siarad Cymraeg
Oriau: 29 awr (4 diwrnod yr wythnos) rhwng 08:00-18:00
Hyd cytundeb: Tymor penodedig 12 mis (gyda'r posibilrwydd o estyniad yn dibynnu ar gyllid)
Cyflog: £20,800
Lleoliad: Cwmpasu ardal Heddlu Gogledd Cymru
Patrwm gweithio: Gweithio o'r cartref gyda rhywfaint o ofyn teithio. Bydd disgwyl i chi gyflawni gwasanaeth wyneb yn wyneb i gleientiaid yn eu cartref eu hunain neu fan cyfarfod diogel o fewn eich rhanbarth.
Mae disgwyl y byddwch yn treulio rhywfaint o amser yn gweithio o un neu fwy nag un o'r gorsafoedd heddlu canlynol, yn dibynnu ar lle rydych yn byw:
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LLAI
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LLANELWY
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LLANDYGAI
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BLAENAU FFESTINIOG
Ceir manylion pellach yn y cyfarfod.
Pwy ydym ni
BRAKE ydym ni sef yr elusen diogelwch ffyrdd glodwiw genedlaethol sy'n darparu Gwasanaeth Cenedlaethol Dioddefwyr y Ffyrdd (NRVS). Rydym wedi bod yn cynorthwyo dioddefwyr lladdfeydd ar ein ffyrdd ers 1995. Rydym hefyd yn ymgyrchu am newid cadarnhaol er mwyn atal gwrthdrawiadau yn y dyfodol ac achub bywydau.
Cyfle prin a chyffrous i'n cynorthwyo ni gynorthwyo pobl eraill
Wyddoch chi fod rhywun yn cael eu lladd neu eu hanafu'n ddifrifol ar ein ffyrdd bob 20 munud? Mae effaith hynny ar unigolion a'u teuluoedd ehangach yn fawr a phellgyrhaeddol a gall ddigwydd i unrhyw un ohonom ni, unrhyw bryd.
Mae Gwasanaeth Cenedlaethol Dioddefwyr y Ffyrdd yn tyfu, gan ganiatáu i ni gyrraedd mwy o bobl mewn angen ac ychwanegu at ein sylfaen sydd wedi hen sefydlu er mwyn creu gwaddol parhaol. Er mwyn cynorthwyo'r twf hwn, rydym yn chwilio am weithiwr achos penderfynol i ddod yn rhan o'n tîm brwdfrydig, egnïol a dynamig, gan gyflawni gwasanaethau cymorth o'r radd flaenaf i bobl ar adeg pan maent fwyaf bregus.
Nid yw hon yn swydd 9 tan 5 gyffredin, ac nid ydy cyfleoedd fel hyn yn dod bob dydd. Gallech fod yn chwarae rhan sylweddol yn ein hymrwymiad i gyflwyno ein gwasanaethau cymorth trawma ledled y wlad sydd wedi'u datblygu'n glinigol. Gallech wneud cyfraniad cadarnhaol i fywydau pobl sydd wedi profi galar trawmatig neu wedi'u hanafu'n ddifrifol oherwydd gwrthdrawiadau traffig ffordd.
Yr hyn rydym yn ei gynnig
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36 diwrnod o wyliau (gan gynnwys gwyliau banc, yn ôl yr un gyfradd am batrymau gweithio rhan amser)
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Rhaglen Cymorth Gweithwyr
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Gweithio hyblyg
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Cymorth parhaus gan gynnwys sesiynau goruchwylio clinigol annibynnol rheolaidd
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Bod yn rhan hanfodol o dîm sgilgar, penderfynol a chyfeillgar gyda Bwrdd Ymddiriedolwyr gwybodus ac ymroddedig
Pwy ydych chi
Rydym angen pobl egnïol a mentrus sy'n frwdfrydig ynghylch cynorthwyo pobl eraill i ymuno â'n tîm ffantastig.
Rydym yn chwilio am bobl sydd â chefndir mewn darparu cymorth emosiynol ac ymchwil ac eiriolaeth ymarferol i bobl fregus ar ôl trawma seicolegol difrifol fel marwolaeth anwylyn mewn amgylchiadau treisgar.
Yn benodol, rydym yn chwilio am ymgeiswyr gyda:
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profiad o ofal rheng flaen i bobl mewn argyfwng gyda bregusrwydd a risgiau dwys (dymunol ond nid hanfodol)
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dealltwriaeth gynhwysfawr o'r prosesau o dan sylw yn y system cyfiawnder troseddol (dymunol ond nid hanfodol)
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sgiliau ymchwil ac eiriolaeth – rydych yn cwblhau pethau hanfodol drwy gysylltu gydag asiantaethau allanol
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cadernid sylweddol a pharodrwydd i gael eich datblygu'n broffesiynol a'ch goruchwylio'n glinigol
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trwydded yrru lawn o'r DU, gyda mynediad at eich cludiant eich hun ac yn barod i'w ddefnyddio at ddibenion gwaith (rydym yn ad-dalu costau teithio).
Rhaid i ymgeiswyr allu siarad Cymraeg. Bydd disgwyl i chi gefnogi teuluoedd sy'n iaith gyntaf Gymraeg.
Mae gennym ddiddordeb derbyn ceisiadau gan ymgeiswyr gyda phrofiad o gynorthwyo pobl sydd wedi dioddef galar sydyn neu brofiad o weithio gyda phobl gyda bregusrwydd dwysach. Nid yw hyn yn eithrio pobl eraill gyda llaw.
Mae profiad yn y rolau canlynol yn tueddu trosglwyddo'n dda i rôl gweithiwr achos yn Brake: heddlu, rolau o fewn y system cyfiawnder troseddol, swyddog cyswllt teuluoedd, cwnselydd, profiad mewn gofal iechyd a chymdeithasol neu brofiad blaenorol fel gweithiwr achos mewn unrhyw faes.
Daw'r wobr fwyaf o wybod eich bod wedi gwneud gwahaniaeth gwirioneddol gadarnhaol i adferiad rhywun o drawma seicolegol, a'r heriau emosiynol neu ymarferol a brofir gan eu galar sydyn neu anaf difrifol.
Os ydych yn ceisio her newydd ac yn meddwl fod gennych y sgiliau, angerdd a'r ymrwymiad rydym yn chwilio amdano, byddem â diddordeb clywed gennych chi.
Hanes y tîm a sut rydym yn gweithio
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Mae Brake o hyd yn hyrwyddo cydraddoldeb, amrywiaeth a chynhwysiant. Rydym yn cyflogi ar sail sgiliau a phrofiad ymgeiswyr, waeth beth fo oedran, anabledd (gan gynnwys anableddau cudd), rhywedd, hunaniaeth rhywedd neu ailbennu rhywedd, priodas a phartneriaeth sifil, beichiogrwydd a mamolaeth, hil, crefydd neu gred neu gyfeiriadedd rhywiol.
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Bydd gofyn i'r ymgeisydd llwyddiannus fynd drwy broses fetio DBS uwch oherwydd natur sensitif y gwasanaeth a gyflawnir. Efallai bydd angen fetio heddlu ychwanegol (i'w gadarnhau).
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Dalier sylw nad ydym yn derbyn ceisiadau gan droseddwyr traffig difrifol oherwydd natur ein gwaith. Mae gweithwyr yn destun gwiriadau trwyddedau gyrru.
Er mwyn ymgeisio
Cyflwynwch eich CV a llythyr eglurhaol sy'n dangos yn glir fod gennych yr hyn sydd ei angen er mwyn cyflawni'r rôl heriol a gwerthfawr hon
We work to stop road deaths and injuries, support people affected by road crashes and campaign for safe and healthy mobility for all.
The client requests no contact from agencies or media sales.
About the role
Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional Office, assessing needs and allocating the case to one of our volunteer caseworkers.
You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.
To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.
Whilst the post is homebased, to be eligible for this role you are required to live in the Greater London areat. There will be occasional travel around the Greater London region, and you will be required to travel for quarterly face to face team meetings.
About the team
The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the South West, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team of 10, which includes two Regional Casework Managers and a Regional Operations Manager.
About you
To carry out this role successfully you will have a track record of providing welfare advice in key areas such as housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.
It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the London area would be valuable
About SSAFA
SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight on Tuesday 27 September 2024. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.
Interviews: 8 and 9 October 2024