Assessment and Response Worker

Do you want to make a difference to our clients’ lives every day?   

This role is offered as a 1 year fixed term contract.  

StreetLink London is a bespoke assessment and response telephone service for people who are rough sleeping in London, supported by volunteers. Building on St Mungo’s extensive experience of supporting people sleeping rough through a range of face-to-face services, this innovative service aims to reduce the incidences of subsequent rough sleeping amongst people who have not slept rough before and increase the speed with which those who have a history of rough sleeping can access support and accommodation.  

As an Assessment and Response Worker you will:  

• Answer phone calls from people experiencing homelessness in London and deliver a high quality of customer service  

• Triage online referrals from the website and the app, to connect people who are rough sleeping with local outreach teams as quickly as possible.  

• Carry out comprehensive telephone assessments, identifying immediate options for accommodation and support while confidently responding to emergency situations and safeguarding concerns.  

• Advocate on behalf of people with relevant statutory and non-statutory services to ensure clients can access the support and accommodation they are entitled to as quickly as possible.  

• Train, motivate and support volunteers so they can provide a high quality, responsive service to everyone contacting StreetLink London.  

About you:  

We think this role will suit someone with:   

• Experience of working in a fast paced environment, providing high quality advice and customer service over the phone.  

• Excellent verbal and written communication skills and are able to work with others whilst managing your own time.  

• Motivation and interest in the challenge of delivering direct advice and support to people sleeping rough over the phone and supporting the successful delivery of this exciting new service.   

• The ability to empower individuals to make positive changes.  

How to apply  

To find out more and apply please go to the St Mungo’s careers page on our website. 

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.  

Closing date: Wednesday 8 May 2024  

Interview and assessments on: 20 –21 May 2024