Support Worker

As a Support worker with The Hope Foundation, your primary responsibility will be providing ongoing support to our tenants and service users, while working with them through support plans and growth plans, towards independent living. 

The post-holder will: 

1. Provide support to tenants in line with project aims and goals, including but not limited to providing mentoring, advice, support plans, employment training, property searches, admin support and assistance with tenancy sustainability.

2. Work collaboratively with other projects of The Hope Foundation to achieve organisational goals. 

3. Oversee project volunteers, manage rotas, and provide project updates to partners. 

4. Assist with project and organisational administration. 

5. Work collaboratively with partner organisations to source additional support options, training opportunities, and tenant referrals. 

6. Be a port of call for tenants regarding property maintenance queries and issues. 

7. Provide support to clients accessing other charity services for support and advice. 

8. Treat clients with the respect they deserve and support all people without judgement or discrimination.

Duties and Responsibilities

(1) Client Support  

• Working with tenants through their individual development plans. 

• Provide encouragement, advice, and support to tenants. 

• Assist tenants with housing benefit applications, job searches and training.  

• Liaise with agencies on behalf of tenants.  

• Assist tenants with tenancy maintenance and basic life skills support. 

• Work with individuals seeking support through The Community Hope Project.

(2) Property Maintenance  

• Organise maintenance work within The Hope Foundation properties.  

• Provide tenants with assistance in operating equipment and information regarding Health and Safety.  

• Report any property or furniture damage/issues. 

(3) Administration  

• Keep tenant development plans, pen portraits, logs, and personal information up to date.  

• Provide general admin support to organisation

Other duties

1. To work within other areas of the charity or undertake other duties not listed in this job description, as may be required from time to time. 

2. To attend all staff meetings. 

3. To attend all relevant training opportunities. 

4. To contribute to ongoing growth and development of the Charity. 

As a charity we are proud of our Christian Ethos and Culture and would expect applicants to be respectful towards this.

The Hope Foundation is committed to work with anybody and everybody regardless of background, race, gender, sexual orientation, belief or political view and we long for a world that operates in love and tolerance, we therefore welcome applications from anyone who thinks they would fit this role.  

Requirements

The successful applicant will be expected to demonstrate the following:

• Knowledge and experience within the charitable sector, and support services 

• Excellent communication skills 

• Excellent IT Skills 

• Excellent administration Skills 

• The ability to build relationships and networks 

• Current UK driving License – Desirable