Healthwatch Hertfordshire Ltd

Who we are

We’re Hertfordshire's independent health and social care champion.

We make sure NHS leaders and other decision-makers hear your voice and use your feedback to improve care.

We are here to listen to what the public likes about services and what you think can be improved.

All of our work is based on what people tell us. By collecting data, views and lived experiences of health and social care services, we can confidently feed back and make recommendations to those in charge. 

Our approach to holding to account includes regular meetings with health and care leaders, to assess key initiatives and highlight issues raised by the patients and public. Health and care commissioners and providers must respond to our concerns, reports and recommendations by explaining what actions they will take, or why they are not taking action. 

We work closely with partners and stakeholder organisations in Hertfordshire – these include voluntary and community organisations, as well as health and social care regulators, commissioners and providers. 

Our culture and values

HwH is proud to be a values driven organisation where its staff and trustees demonstrate behaviours appropriate to the organisation. Being proactive about making Healthwatch Hertfordshire work is a responsibility for all staff and trustees.

HwH upholds values that embrace working together and professional behaviours that support the achievement of our vision and objectives. Together with the policies and the management approach outlined below, it provides clarity about common objectives and purpose, and the ways in which we can most productively work together.

Our Values are:

- Compassion and equality

- Influential

- Credible

- Independent

- Supportive

We strive to be an organisation that helps to improve health and social care and a place where staff want to work

Equality, diversity and inclusion policy

This policy outlines our commitment to equality of opportunity and equal treatment for all staff and volunteers in terms of employment, access to services in the health and social care sector and guidance on anti-discriminatory practice.

Read our Equality & Diversity Policy here: https://www.healthwatchhertfordshire.co.uk/report/2024-10-10/equality-diversity-inclusion-policy