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About us
Who we are
We’re Hertfordshire's independent health and social care champion.
We make sure NHS leaders and other decision-makers hear your voice and use your feedback to improve care.
We are here to listen to what the public likes about services and what you think can be improved.
All of our work is based on what people tell us. By collecting data, views and lived experiences of health and social care services, we can confidently feed back and make recommendations to those in charge.
Our approach to holding to account includes regular meetings with health and care leaders, to assess key initiatives and highlight issues raised by the patients and public. Health and care commissioners and providers must respond to our concerns, reports and recommendations by explaining what actions they will take, or why they are not taking action.
We work closely with partners and stakeholder organisations in Hertfordshire – these include voluntary and community organisations, as well as health and social care regulators, commissioners and providers.
