• Are you looking for volunteer roles ?

    Go to volunteering section

507

Jobs

Job Alerts On

Get job alerts sent straight to your inbox.

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

You can manage your job alerts by clicking here:

Upload your CV

Save time when you spot your dream job. Upload your CV with ease.

Upload CV
Not For Profit People, Multiple Locations (Hybrid)
£32,597 pro rata (£29,337 actual)
Posted today
Closing tomorrow
Cancer Research UK, Stratford (Hybrid)
£30000 - £35000 per annum + pension, 25 days annual leave
Posted today
The Hygiene Bank, Remote
£26,000 - £28,000 pro rata per year
The Hygiene Bank is looking to appoint a Partnership Officer to engage new brands with the work of our charity.
Posted today Apply Now
Brain Research UK, London (Hybrid)
£30,000 - £34,000 per year
This position will play a key role in growing and diversifying Brain Research UK’s community fundraising income and supporter engagement.
Posted today Apply Now
North Paddington Foodbank, Multiple Locations (Hybrid)
£29,000 - £32,000 per year
Exciting opportunity to join the UK’s first Cash First foodbank and help revolutionise the way we tackle food poverty across the UK.
Posted today Apply Now
Leeds Love It Share It CIC, Leeds (On-site)
£34,700 gross (pro rata, per annum)
Seeking an enthusiastic and self-motivated events organiser for our venue Imagine Leeds: the climate action hub.
Posted today
Homeless Oxfordshire, Bicester (On-site)
£29,849 per year
Housing & Resettlement Worker - Empower People Towards Independent Living
Posted today Apply Now
Your Place, Canning Town (On-site)
£28,000 per year
Posted today Apply Now
Page 1 of 34
Thatcham (On-site)
Up to £26936 per annum
Full-time
Job description

SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as creating thousands of new affordable homes every year.

What is a Customer Service Advisor at SNG?

Our Customer Service Advisors are at the heart of what we do. The team is the first point of contact for our 200,000 customers. They count on us when they need support, and you will handle and solve their questions.

We have a Permanent opportunity to join our team in our Greenham Office. This role will be based on-site, and is not a hybrid role

The Role:

This role is in our alarm response centre operating a blue light service for our customers 24/7. As our Out of Hours Customer Service Advisor, you'll answer all incoming customer questions, and when needed make outgoing calls to customers.

You'll help with Housing, Repairs, Complaints, and other matters as needed, following Call Quality guidelines and aiming for resolution. Because of the shift times and transport links to Greenham, a full UK driving licence and your own transport is essential.

After training, you may need to work alone on night shifts to cover holidays or staff absence; escalation support is available 24/7.

Shifts: Monday to Thursday 10pm till 7.15am - 37 hours per week

What we look for:

  • People with great customer service skills who can listen well.
  • Our calls can be complex and difficult so you need to be resilient.
  • Good computer skills. You will use many systems while talking to our customers.
  • The skill to turn problems into solutions.
  • Empathy and a desire to help people.
  • The ability to connect and talk with colleagues across the business.
  • Many customers call about repairs, so knowing what can go wrong in a home is helpful.
  • We need people who stay calm and confident when helping with emergency calls.

Organisation
Sovereign Network Group View profile Organisation type Non Charity Employer Company size More than 1000
Refreshed on: 11 June 2026
Closing date: 18 June 2026 at 14:13
Job ref: JR362
Tags: Advice / Information