Candlelighters Events Volunteer Volunteer Roles

Candlelighters offer a variety of support groups and events for families affected by childhood cancer. We’re looking for a friendly and attentive volunteer to help the Family Support Team to set up and manage each event to ensure it runs smoothly and successfully for families.

Location

Across Yorkshire (most groups are at The Square, 8 Woodhouse Square, Leeds, LS3 1AD) 

Time commitment

Approximately five hours per month, depending on the number of events you sign up for.

Activities will vary but may include: 

• Helping to set up prior to the event (arranging furniture, putting up decorations etc …) 
• Putting out food and refreshments 
• Meeting and greeting
• Keeping a record of attendance 
• Making hot and cold drinks
• Cleaning and tidying up
• Serving lunches and refreshments 
• Taking photos 
• Organising or assisting with games and activities 
• Engaging with family members and helping them to feel involved 
• Supervising children 
• Cleaning and tidying up at the end of the event 
• Assisting the team with any other tasks and activities 

We are looking for a volunteer who: 

• Has experience of working with children or families in a professional context 
• Has knowledge of safeguarding procedures and safer working practices 
• Is confident, friendly and approachable 
• Is experienced in working as part of a team
• Can work well and remain calm under pressure 
• Is proactive and able to use own initiative 
• Can move furniture (tables and chairs) and boxes

This role is subject to an enhanced DBS check. 

Support and Benefits 

It’s vital that our volunteers feel rewarded for their amazing efforts so we want to match your goals, aspirations, availability and everything else with the right opportunity for you. Here are a few examples of what you will receive as a volunteer:

• Thorough induction & training to give you the confidence to perform your role well and to the best of your ability 
• Opportunity to develop new and existing skills to help you beyond your involvement with Candlelighters 
• Ongoing support from the Family Support and HR teams 
• Certain expenses to be reimbursed as agreed with your Volunteer Supervisor, in accordance with our Expenses policy 
• Regular reviews with your Volunteer Supervisor to help you develop in your role 
• Satisfaction in knowing you are making a valuable contribution to supporting children and families affected by childhood cancer 
• We can be a reference once you’ve volunteered for three months 
• Access to the mental health hotline 
• Charity Worker Discount card 
• Access to The Company Shop 

This is an exciting time for the Fundraising Team as we aim to grow income and continue to provide our services to families. We work hard to deliver many income streams. These include community fundraising, corporate fundraising and individual giving.

We are looking for volunteers to join the Fundraising team and help with a variety of administrative duties. You will play an important role in giving supporters the recognition they deserve, and helping to organise fundraising events for those looking to take on a challenge to raise money for Candlelighters!

Key Activities

• Writing thank you letters, emails, and sending certificates.
• Providing administrative support & helping prepare resources, merchandise & equipment for events.
• Responding to supporter enquiries.
• Answering the phone, transferring calls and taking messages.
• Updating supporter database.
• Processing mailings (including mail merge) and dealing with returns.
• Franking letters/parcels & arranging courier companies for large deliveries.
• Assisting the Fundraising and Finance Teams with other activities as required.
• Adhering to Candlelighters’ policies and procedures.

We're looking for volunteers who:

• Strong administrative skills
• Strong IT skills, including the ability to use Microsoft Office and databases
• Experience of communicating in a professional capacity via telephone, email and in person.
• Able to demonstrate the Candlelighters values on a daily basis

This role is subject to a basic criminal record check, which is processed through the Disclosure and Barring Service (DBS).

Candlelighters is committed to creating an inclusive environment where everyone feels valued and empowered. We are actively building diverse teams and welcome applications from people of all ages, genders, and backgrounds.