Case officer volunteer volunteer roles in Glasgow

Why join us

Rebuild with Hope was established in 2021 and began supporting people facing multiple barriers to employment. From our humble beginnings we have seen continued and exciting growth which has allowed us to further develop and expand our support programmes alongside the opening of several retail outlets, high street stores and a community hub and café.

Our additional retail stores are in Runcorn (two stores), Earlstown, Kirkham, Thorn Cross and Wrexham. Our mission is to support those facing multiple barriers to employment by providing mentorship, employment opportunities and holistic support. Rebuild With Hope provides opportunities and delivers comprehensive support making transitioning back to work as smooth as possible.

We offer training, volunteering, work experience and progression to real work opportunities, coupled with wrap around support to foster independence, promote self-esteem and provide hope for people when they need it most. Employment and volunteering opportunities continue to help us support communities with the ongoing and ever challenging cost of living crisis.

Overview

The Rebuild with Hope Foundation is a fast growing and impactful charity supporting those facing barriers to work. Due to our continued growth we are looking to increase and diversify our Board membership. We are looking to appoint Trustees, no former experience is required as training will be provided. We are also looking to appoint a Treasurer a long with an experienced Chair of the Board. There are separate recruitment packs for each of the three roles, with each outlining the different knowledge and experiences required .

As Trustee you will help steer the charity towards achieving its mission. This vital role offers an exciting opportunity to contribute to meaningful community initiatives, support sustainable growth, and foster positive relationships with stakeholders. As a Trustee, you will play a key part in shaping the charity’s future, ensuring accountability, transparency, and effective governance. This paid position invites passionate individuals eager to make a lasting difference through dedicated service and innovative thinking.

Role Description

Board Members are jointly and severally responsible for the overall governance and strategic direction of the charity, its financial health, probity of its activities, developing the organisation’s aims, objectives, and goals in accordance with the Constitution, legal and regulatory guidelines. All Board Members should be aware of and understand their individual and collective responsibilities and should not be overly reliant on one or more Members in any aspect of the governance of the charity.

Chair Specific Duties

• Rebuild with Hope operates within the law, and according to its constitution and its commitments to stakeholders and is adequately resourced to meet its commitments.
• Rebuild with Hope develops an effective strategy in line with the core values of the organisation
• All Board Members are fully involved in discussions and decisions, and the contribution of individual Members is monitored. The Chair will encourage group decision making, teamwork, and a sense of shared purpose, and will foster a sense of inclusivity and shared mission by informing the Board at each meeting of any ‘Chair’s business’ which has taken place since the last meeting
• The Board’s agenda is appropriate and focuses on the key strategic issues, all planned business is dealt with in an equitable, fair manner and a conclusion is reached in each case, and that decisions are clearly and accurately minuted
• The Board continually monitors Rebuild with Hope’s progress, and that Board Members have regular, timely and relevant information on strategic and financial issues and key risks
• Board Members have a proper knowledge and understanding of their roles and responsibilities
• The Board delegates, as appropriate, to its Committees and to its Chief Executive
• Regular reviews of Board, Committee and Chief Executive performance are undertaken, and a programme of development processes for the Board, its Members, and the Chief Executive is established
• Periodic reviews of the composition and workings of Rebuild with Hope are undertaken to ensure it continues to respond appropriately to changes in the wider environment
• Effective use is made of the Board’s time within, and between, meetings
• The Board receives professional advice when necessary
• The support and commitment of Rebuild with Hope’s partners and key stakeholders are developed and sustained
• They represent Rebuild with Hope as required and foster positive relationships with a range of stakeholders. The Chair will ensure that a high profile is maintained for the organisation, and that stakeholders are kept informed of our work
• Positive working relationships are maintained among Board Members and with the Chief Executive to enable an appropriate balance of challenge and support to be provided 

Duties

• Ensuring the charity complies with legislative and regulatory requirements and acts within the confines of the Constitution and its charitable objects.
• Acting in the best interest of the charity, beneficiaries, and future beneficiaries.
• Promoting and developing the charity to help it grow and maintain its public benefit.
• Maintaining sound financial management and control of the charity’s resources.
• Ensuring a fully effective and appropriate system recruitment, for appointment the and monitoring of the work and activities for the CEO and Senior Management team.
• Ensuring the effective and efficient administration of the charity and its resources, striving for best practice in good governance.
• Maintaining absolute confidentiality about all aspects of Trustees’ business

This role offers an inspiring opportunity to contribute your skills and experiences toward creating positive change while working alongside passionate professionals dedicated to making a difference in our communities.

How to apply

Please download the relevant recruitment pack for either Trustee, Treasurer and Chair. The application process is outlined within the pack.

We request no contact from external agencies

The Africa Health Organisation (AHO) seeks to engage in bidding and tendering to deliver health and social care services effectively.  Our goal is to ensure sustainability and positively impact the lives of more people.  We want assistance in developing an ambitious strategy.

What will you be doing?

We are excited to announce an incredible opportunity for a talented Bid Manager to join our passionate team at the Africa Health Organisation (AHO)!  Since 1999, we've been dedicated to delivering health and social care to millions across Africa and the Diaspora, and now we're ready to further elevate our impact.

This year, we're embarking on a mission to broaden our funding strategy by incorporating bid and tender opportunities.  Our goal is to engage with governments in Africa and the UK, the public sector, and the public, providing essential, practical, and emotional support to those facing chronic conditions.  We need a visionary like you to help us achieve our goals.

We're seeking a dynamic, experienced Bid Manager to develop and execute a winning strategy to secure the necessary financial backing.  There are numerous exciting possibilities ahead, including central government tenders, local and statutory opportunities.  We're eager to explore them all.

In this pivotal role, you'll plan and execute our bids and tender writing efforts, ensuring that our bid proposals not only shine but also come to life in meaningful ways.  If you're a bid writer who thrives on creativity and collaboration, we want to hear from you!  Additionally, you'll have the opportunity to inspire and mentor volunteers within our bid and tender team, making a positive impact together.  Join us on this exciting journey!

Key Duties and Responsibilities

The Role Description:

Bid Management: Lead and manage the entire bid and tender process, ensuring submissions meet deadlines and align with client requirements across the UK & Ireland.

Proposal Development: Collaborate with internal stakeholders to develop tailored, high-quality, and persuasive proposals that align with our value proposition.

Stakeholder Engagement: Work closely with sales, operations, legal, and clinical teams to gather critical input and ensure accurate, compliant, and compelling submissions.

Market Analysis: Stay informed on market trends, tender opportunities, and competitor activity to identify and secure strategic opportunities.

Compliance: Ensure all submissions adhere to company standards, client specifications, and relevant regulatory requirements.

Process Improvement: Continuously refine bid processes, content libraries, templates, and tools to enhance efficiency and effectiveness.

Post-Submission Activities: Manage debrief processes and gather feedback to inform future submissions.

Key Duties and Responsibilities:

• Lead AHO bids: Manage the whole bid process with a hands-on approach.
• Create strong responses: Tailor solutions that clearly show our value.
• Support growth: Work with Business Development and Marketing to boost propositions.
• Drive best practice: Lead bid qualification, governance, and reviews.
• User-focused: Understand needs and clearly present our solutions.
• Know the landscape: Medical, research industries, and opportunities.
• Know our strengths: Stay sharp on our services and competitors.
• Seal the deal: Coordinate smooth contract closures.
• Stay tidy: Keep the bid library updated and accessible.
• Keep comms clear: Align stakeholders throughout the process.
• Stay compliant: Follow governance and secure approvals.
• Push for quality: Lead reviews to ensure high-standard submissions.
• Maintain the opportunity pipeline: utilising CRM and creating reports for management.
• Taking the lead on other business development activities, such as award submissions, whitepapers, and sales collateral.
• Supporting every stage of the sales funnel: by working closely with marketing, sales, implementation, and operations teams.

What are we looking for?

Person Specification: What You'll Bring:

• At least two years of proven experience in bid and tender management, preferably within the healthcare (NHS & private), medical, or technology sectors.
• End-to-end bid management experience: A minimum of 4 years' experience leading the whole bid process.
• Preferred qualifications include a degree in Business, Communication, Marketing, Creative Writing, English or equivalent.
• APMP Certification is also desirable.
• Sector versatility: Experience with both public- and private-sector bids in the medical, biotech, biomed, health, and social sectors is preferred.
• Industry knowledge: Understanding of contact centres and/or customer experience is essential.
• Commercial acumen: Strong business sense, negotiation skills, and a hands-on approach.
• Resilience under pressure: Able to thrive in a fast-paced environment and meet tight deadlines.
• Detail orientation: High attention to detail to ensure quality and accuracy.
• Growth mindset: Self-motivated, proactive, and focused on continuous improvement.
• Strong communicator: Confident and articulate, with the ability to build trusted relationships across stakeholders.
• Time management: Skilled at prioritising tasks and managing competing deadlines.

What difference will you make?

In this exciting role, you will lead the strategic process for winning new business through competitive bids, tenders, and proposals, ultimately elevating AHO's success. Your specialised knowledge will enhance our win rates and maximise revenue by bringing clarity, quality, and coordination to what can be a complex and high-stakes journey. impact

Your primary mission is to boost AHO's tender win rates and strengthen our strategic advantage.  By diligently overseeing each step of the bidding process—from initial evaluation to final submission—you will significantly improve the quality and persuasion of our proposals, directly increasing our chances of securing valuable contracts.

You'll provide key insights to help AHO target the most promising opportunities by implementing a thoughtful "bid/no-bid" process.  This approach will ensure we focus only on lucrative and winnable contracts that closely align with our strategic goals, ultimately saving time and resources and allowing us to prioritise high-potential projects.

In this role, you will orchestrate a well-coordinated process that drives operational efficiency.  As the central point of contact, you will gather input from diverse internal teams—sales, finance, legal, and technical—ensuring everyone collaborates smoothly to meet critical deadlines.

As a leader, you'll elevate the quality of our bid content.  By overseeing the creation of compelling, polished materials, you'll ensure our final submissions are professional, cohesive, and error-free. You will utilise a centralised content library containing valuable resources, such as case studies and CVs, to streamline efforts and enhance our proposals.

You will keep projects on track by developing detailed project plans and timelines, ensuring all tasks are completed on time—especially critical in the fast-paced environment of tender submissions.  Your effective management will ease colleagues' workloads, allowing the entire team to shine.

To foster long-term business growth, you'll create a wealth of knowledge around our tenders and bids. By conducting insightful post-submission debriefs and analysing feedback, you will capture invaluable lessons from both successes and setbacks.  This ongoing improvement process will enhance our bidding capabilities for future opportunities.

You also have the opportunity to enhance AHO's brand reputation by submitting well-organised, accurate, and compliant bids.  By doing so, you'll showcase our professionalism and reliability to clients, building trust and solidifying our credible standing in the market.

Strategic alignment is vital for sustaining consistent, stable business growth.  Together, we can make a remarkable impact on development.

Job description

As Clinical Lead, you will provide professional oversight, guidance, and liaison for all cultural and emotional therapy initiatives within the organisation. You will work closely with membership, engagement, and programme teams. This role blends strategic leadership, operational management, and community-facing support to build safe, transformative, and accessible therapy systems.

Experience Qualification and Requirements

Essential / Highly Valued Experience

• Professional qualification and current registration in Clinical Psychology, Counselling Psychology, Psychotherapy, Counselling, or a closely related discipline (e.g. HCPC, BACP, UKCP, BABCP, or equivalent)
• Demonstrable experience providing trauma-informed therapeutic support, with strong understanding of how trauma, culture, identity, and systemic factors affect emotional wellbeing
• Sound knowledge of safeguarding frameworks, risk management, and ethical practice within clinical, voluntary, and community-based settings
• Working understanding of GDPR and data protection principles, particularly relating to confidential health and safeguarding information
• Experience supervising, mentoring, or providing reflective practice to clinical practitioners, facilitators, or volunteers (including non-clinical staff delivering emotional support)
• Ability to assess risk, respond calmly to complex or sensitive situations, and provide clear, proportionate clinical guidance
• Strong organisational skills, balancing strategic oversight with operational input in a volunteer or resource-limited environment
• Excellent communication skills, including the ability to explain clinical concepts to non-clinical audiences and work collaboratively across teams
• High levels of professional integrity, emotional intelligence, cultural humility, and commitment to inclusive, ethical care

Main Responsibilities/ Key Duties

• Provide strategic and hands-on clinical oversight to ensure the effective delivery of culturally informed emotional and therapeutic services. Ensure that programmes are safe, ethical, inclusive, and responsive to the diverse needs of members.
• Oversee the planning, delivery, and evaluation of emotional wellbeing and therapeutic services, ensuring that interventions are culturally appropriate, trauma-informed, and aligned with the organisation’s mission and values. This includes supporting programme design, session structures, referral pathways, and evaluation frameworks to promote positive member outcomes.
• Liaise closely with therapists, facilitators, programme leads, and safeguarding officers to ensure consistent alignment with clinical governance, ethical frameworks, safeguarding policies, and professional standards. Provide expert consultation on complex considerations.
• Support the recruitment, onboarding, training, and supervision of therapy facilitators and volunteers. Advising on role suitability, contributing to training content, offering reflective supervision, and promoting best practice in boundaries, self-care, and ethical decision-making.
• Review and approve therapy protocols, session guidelines, risk assessments, and safeguarding procedures, ensuring they are clinically sound, culturally sensitive, and proportionate to the needs and risks of the service users. Ensure that all therapeutic activity complies with relevant professional regulatory standards, safeguarding legislation, and data protection requirements, including GDPR.
• Monitor member wellbeing outcomes, qualitative feedback, and service impact data to inform continuous improvement, learning, and programme development. This includes identifying trends, risks, or unmet needs and advising on appropriate service adaptations.
• As the primary clinical point of contact, the role holder will provide professional oversight for complex cases, escalations, or member concerns that require clinical judgement, risk management, or safeguarding intervention, working collaboratively with internal teams and external professionals where required.

Who we are

The Humane League UK (THL UK) is dedicated to ending the abuse of animals raised for food by influencing the policies of leading food companies, advocating for stronger animal protection laws, and encouraging individuals to take action. We are part of a global network of organisations working to create a future where all animals are treated with respect and compassion.

Thanks to our effectiveness, The Humane League has been named Top Charity by the independent evaluator Animal Charity Evaluators for every rating period since 2012.

THL UK is an equal opportunity employer. We are committed to furthering equity and inclusion, and we value diversity. We seek people from a wide range of backgrounds who will bring a fresh perspective to the team, not just because it is the right thing to do, but because it makes us stronger. We are proud to be a Disability Confident Committed Employer, demonstrating our commitment to recruiting, retaining, and supporting disabled people and people with health conditions, based on their skills and talent.

The Position

We are seeking two new Trustees to add to the current Board of four voluntary members.

Board members (trustees) of THL UK are responsible for providing strategic leadership, ensuring strong governance, and safeguarding the organisation’s mission, values, and financial sustainability.

This is a voluntary position, and trustees are expected to act in the best interests of the charity and in accordance with legal and regulatory requirements.
 

Whether you are an experienced charity trustee or looking for your first board position; if you believe you can share our commitment for ending the abuse of animals raised for food and have the qualities, knowledge and experience we are looking for, then we’d love to hear from you.

For full details about the role of trustees please view our information pack which you can find in the application resources below.

If you would like to watch a recording of our recent webinar where we discussed the role in more detail, you can view this by following the link to our website.

Person specification and requirements for this role

While specific experience in animal protection is not essential, all Board members must:

• Demonstrate a commitment to the aims and values of THL UK.

• Understand and accept the legal duties, responsibilities, and liabilities of trusteeship.

• Bring a strategic mindset and the ability to make well-reasoned, independent decisions.

• Be able to communicate in ways that build understanding and trust, and contribute positively to collaborative team working.

• Be willing to devote the necessary time and effort to the role.

• Be committed to moving forward with Diversity, Equity and Inclusion best practices.

Specialist Expertise Sought

In addition to the general requirements above, we are particularly seeking candidates who can bring expertise in one or more of the following areas:

1. Charity Governance

• In-depth knowledge of charity governance best practice, preferably gained through prior trustee, board, or senior charity leadership experience.

• Understanding of regulatory compliance and governance frameworks for UK charities.

• Legal skills relating to charity law, contracts, risk management, or related fields (desirable).

2. Charity Fundraising

Experience and understanding of charity fundraising, with particular relevance to EA-aligned funding environments.

• Knowledge of charity fundraising principles, governance considerations, and ethical fundraising practice.

• Understanding of the Effective Altruism funding landscape, including grant-making bodies, donor expectations, and impact-led funding criteria.

• Experience supporting or advising on grant applications, funder relationships, and individual donor stewardship.

3. Farmed Animal Campaigning

Knowledge of campaigning and advocacy within animal protection movements, with a particular focus on farmed animals.

• Understanding of the strategic landscape of farmed animal protection, including corporate campaigns, legislative advocacy, public engagement, and movement priorities.

• Experience of designing, advising on, or evaluating campaigns that seek measurable improvements for farmed animals.

• Awareness of the wider animal protection movement, including key organisations, campaign tactics, risks, and opportunities for collaboration.

• Scientific or veterinarian understanding and experience with farmed animals (desirable).

We welcome applications from individuals from all backgrounds and with a range of perspectives. Having reviewed existing Trustees' diversity we would particularly welcome applications from ethnic minorities, disabled people and marginalised groups.

Where candidates bring similar skills and experience, we may take lived experience or background into account to help us build a more representative and inclusive board.
 

Key Responsibilities

• Contribute actively to the Board’s role in giving strategic direction, setting overall policy, defining goals, and evaluating performance.

• Ensure that THL UK complies with its governing document, charity law, and any other relevant legislation or regulations.

• Oversee the financial health of the charity, approving annual budgets and monitoring financial performance.

• Champion the fundraising work of THL UK in various ways–for example by introducing new donors from your network, actively promoting THL UK’s fundraising initiatives (like our end of year appeal), or by donating directly if you have the means to do so.

• Protect and promote the charity’s values, reputation, and effectiveness.

• Support and challenge the executive team to achieve the organisation’s objectives.

• Act as an ambassador for THL UK, promoting its work to stakeholders and the public.

• Participate in Board meetings (typically four per year) and occasional sub-committee meetings, as well as contributing advice and guidance outside formal meetings when required.

Key competencies

• Strategic thinker: Looks at consequences, implications, interdependencies, and indirect effects, all in both the short and longer term. Looks beyond the immediate goal or issue and with the greater context, not just the content of the moment. Is able to think and act creatively in difficult situations.

• Problem solver: Identifies issues, effectively structures problems, analyses information to produce insights and generates wise, actionable recommendations. A forward-looking thinker who anticipates the needs of the organisation.

• Effective: Strategically able to focus our energy, resources and talent toward impactful actions that will reduce, and ultimately end, the abuse of animals for food.

• Communication and strong interpersonal skills: Ability to communicate in ways that build understanding and trust and can adapt to different tones and styles and be able to engage with people from all walks of life.