We’re looking for an experienced retail manager who can help us set up a new store, develop it and turn it into a high performing shop, contributing to the charity’s income and raising our profile in the local community. We're looking for someone who loves working with people and has the ability to lead and inspire those around them. Our successful candidate will be someone who is energetic and positive in their approach and attitude, with the ability to instil this in others. They will be hard working and can lead by example, being hands on themselves but ultimately with the ability to drive productivity through empowering the volunteer team.

You will need to be a good all-rounder, but most importantly you should share our values namely, be motivated, enthusiastic and passionate about helping animals.

It is important that you have good communication skills both inside and outside the shop, reaching out to the local community to help build support for the shop.

You will ensure the smooth running of the shop. This will include the accurate processing of any financial transactions, the delivery of shop floor and stockroom management, excellent customer service, recruiting and retaining a volunteer team and adherence with policies and procedures.

Please be aware this position will include working 37.5 hours per week over 5 days Tuesday to Saturday.

About us:

The RSPCA Central, West & North East London Branch is a separately registered charity from the main RSPCA and is self-funding through a chain of charity shops. These shops pay for our two animal centres which accommodate over 1700 animals a year from our Branch area.

We take in the most sick, injured, abused and neglected animals from the streets of London and rehabilitate and re-home them. Our outreach programme operates seven days a week to offer help and comfort to animals that have been hit by cars, fallen from windows, lost their homes due to the death, imprisonment or eviction of their owners, or been beaten, abandoned or abused. Our amazing team of fosterers take in those animals which still have quality of life but are too old to find a new home or who are too poorly and need time to recover in a safe loving environment. 

Our specialist stables re-homing programme for feral and terrified cats ensures that those who cannot cope with a conventional home can find a future where they are fed and cared for but do not have to interact with people until they feel ready to do so.

We work with housing associations, local authorities, social workers, community groups and the police to provide help to animals in danger and distress.

Supporting the RSPCA is to support animals most in need and whose trust in people has often been lost.