Empowered living team volunteer volunteer volunteer roles in Birmingham

We are seeking individuals who can empower children and young people, to support and share our mission within their current school or youth provision setting (Brownies, Guides, Cubs, Scouts and Youth Groups).
You will encourage your group to share the mission of Mary's Meals, raise awareness of our work and fundraise.

What support and resources will i receive?

• Support, encouragement, and guidance from your local Supporter Engagement Officer
• A comprehensive induction to Mary’s Meals
• Opportunities to join online or in person volunteer meetings and briefings
• Resources to fulfil your role
• A regular volunteer update e-mail

What are the benefits of volunteering for Mary's Meals?

• Feeling part of the global Mary’s Meals movement to end world hunger
• Learning new skills and gaining experience as part of a growing and vibrant organisation
• Meeting new like-minded people
• Increasing confidence and team-working skills
• Developing communication skills (verbal and written)
• Feeling empowered to have your voice heard, knowing that you are playing an active role in changing the lives of those who need it the most.

Volunteer Team Leader (Employability)

Support. Guide. Empower.

Unlock YOUR Potential – Empowering Adults Across the UK

Do you believe in the power of employability to transform lives?

Do you want to help lead a programme that restores dignity, unlocks opportunity, and builds resilience for adults from low-income backgrounds?

At Unlock YOUR Potential, we are seeking a Volunteer Team Leader (Employability) to support our Delivery Manager in running our flagship employability programme. This is a hands-on leadership role — a chance to shape journeys, strengthen systems, and ensure every session flows with clarity, warmth, and impact.

Your Role

As Team Leader (Employability), you will:

• Support the planning and delivery of our Employability Programme, ensuring sessions are engaging, inclusive, and transformative.

• Guide volunteers and facilitators with clarity, compassion, and structure.

• Help monitor progress, gather feedback, and ensure each participant feels seen, supported, and empowered.

• Collaborate with the Delivery Manager to uphold the emotional and operational integrity of the programme.

• Be a steward of our mission — helping adults unlock their potential through skills, confidence, and opportunity.

Why Join Us?

• Impact lives: Help adults build confidence, skills, and pathways to employment.
• Grow together: Support a team of facilitators, mentors, and wellbeing coaches.
• Belong: Join a movement rooted in warmth, clarity, and empowerment.
• Legacy: Help build a charity that restores hope, resilience, and opportunity for generations.

Step forward. Lead with purpose. Support our mission as Team Leader (Employability).

Together, we will unlock potential, restore dignity, and create opportunity across the UK.

GET INVOLVED | VOLUNTEER | HELP CHANGE LIVES

Unlock YOUR Potential

BREAKING BARRIERS | UNLOCKING POTENTIAL

Thank you for your interest in volunteering with VoiceAbility,

About VoiceAbility

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations. 

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website.

Why Volunteer with VoiceAbility

Volunteering with VoiceAbility gives you the opportunity to make a meaningful difference in your community by helping others ensure their voices are heard and valued. The roles we offer are deeply rewarding and may challenge you in new ways. You’ll develop your communication skills, meet new people, and gain a greater understanding of others, while enjoying a sense of personal fulfilment along the way!

We ask for a minimum commitment of just 3 hours per week, but you’re welcome to volunteer for more if you’d like. Whether you're looking to give back to your community, learn something new, or simply enjoy connecting with others, we’d love to have you on board!

Relevant Person’s Representative (RPR) Support Volunteer

People in care homes should have a voice to communicate their needs wishes and wants. Some people need support with this, but don’t have friends and family available to assist them.  This means they’re entitled to have support from an RPR and volunteer, who are there to make sure they get the care they deserve.  Your role as an RPR Support Volunteer is to collaborate with the VoiceAbility RPR to make sure a person’s views are listened to when decisions are made about their care. 

As a RPR support volunteer, you might:

• As an RPR Support Volunteer you might: 
• Visit people in their care home, to make sure they’re getting the right care and support 
• Talk with them about their feelings, thoughts and wishes 
• Raise concerns 
• Keep detailed notes and records 
• Make a real difference to someone’s life 

Support Session Volunteer

You’ll be supporting people over the age of 18 with disabilities, this may include those with poor mental health, learning difficulties, autism and other disabilities.  Your role will include supporting clients to understand and undertake a task on a one-to-one basis.  The task will vary from client to client as will the needs of the individual. 

As a support session volunteer, you might: 

• help people have their say when it matters most
• Helping individuals navigate challenges and ensuring their needs are met
• help people to make complaints and use local services

All volunteering will take place Monday to Friday between 09:00 and 17:00.  You will need to be over 18 years old and be living in the UK. Please note that there is no opportunity to volunteer at weekends or in the evening.

Safeguarding Commitment Statement

VoiceAbility are committed to safeguarding all clients who access our services. All Volunteers will be required to undertake a DBS check at the appropriate level and provide contact details for a minimum of two referees in line with our safer recruitment practice.

ED&I Statement

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact the Volunteering team for further options.

To find out more click “Apply Now”. 

VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.  

We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.  For more information on what Advocacy is and the services offered then please visit our website. 

Why Volunteer with VoiceAbility 

Volunteering with VoiceAbility gives you the opportunity to make a meaningful difference in your community by helping others ensure their voices are heard and valued. The roles we offer are deeply rewarding and may challenge you in new ways. You’ll develop your communication skills, meet new people, and gain a greater understanding of others, while enjoying a sense of personal fulfilment along the way! 

We ask for a minimum commitment of just 3 hours per week, but you’re welcome to volunteer for more if you’d like. Whether you're looking to give back to your community, learn something new, or simply enjoy connecting with others, we’d love to have you on board! 

Volunteer positions currently available in Coventry and Warwickshire 

Hospital Visitor Volunteer 

Hospital Visitor volunteers visit hospital settings to ensure that people detained under the Mental Health Act are aware that they have a legal right to an IMHA qualified advocate.  The volunteers are instrumental in ensuring that clients get access to an advocate and can also support the work that advocates undertake.

As a hospital volunteer, you might: 

• hold drop-in sessions

• attend events and ward meetings at local facilities 

• share information

• assist people to request advocacy support by completing a form online or calling our contact centre 

Please note: You must be able to attend one of the following locations on a weekly basis, in order to volunteer as a Hospital Visitor; Caludon Centre or Hawkesbury Lodge (Coventry), Aspen Unit or St Michaals Hospital (Warwickshire) 

Support Session Volunteer

You’ll be supporting people over the age of 18 with disabilities, this may include those with poor mental health, learning difficulties, autism and other disabilities.  Your role will include supporting clients to understand and undertake a task on a one-to-one basis.  The task will vary from client to client as will the needs of the individual. 

As a support session volunteer, you might: 

• help people have their say when it matters most

• Helping individuals navigate challenges and ensuring their needs are met 

• help people to make complaints and use local services 

All volunteering will take place Monday to Friday between 09:00 and 17:00.  You will need to be over 18 years old and be living in the UK. Please note that there is no opportunity to volunteer at weekends or in the evening. 

Safeguarding Commitment Statement 

VoiceAbility are committed to safeguarding all clients who access our services. All Volunteers will be required to undertake a DBS check at the appropriate level and provide contact details for a minimum of two referees in line with our safer recruitment practice. 

ED&I Statement 

VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential. 

VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact the Volunteering team for further options. 

To find out more click “Apply Now”. 

Could you speak up for hungry children?

What is the role of a Speaker Volunteer?

Help us share the story of Mary’s Meals and our life-changing work feeding hungry children at school in some of the world’s poorest communities by giving Mary’s Meals talks to local community organisations, schools, churches and faith groups to raise vital awareness and funds.

What difference will i make?

• You will enable us to reach more people with the story of Mary’s Meals
• You will support our staff in their work to feed the next hungry child
• You will promote Mary’s Meals’ in your community 
• You will ensure our records are up-to-date and accurate
• You will help us provide a good service to supporters

What support and resources will i receive?

• Support, encouragement, and guidance from your local Supporter Engagement Officer
• Resources to fulfil your role, including presentation slides, notes and talk scripts
• A comprehensive induction to Mary’s Meals
• Public speaking training
• A regular volunteer update e-mail
• Opportunities to join online or in person volunteer meetings and briefings

What are the benefits of volunteering for Mary's Meals?

• Feeling part of the global Mary’s Meals movement to end world hunger
• Learning new skills and gaining experience as part of a growing and vibrant organisation
• Meeting new like-minded people
• Increasing confidence and team-working skills
• Developing communication skills (verbal and written)
• Feeling empowered to have your voice heard, knowing that you are playing an active role in changing the lives of those who need it the most.

Our Community Volunteers are vital in enabling us to continue to feed the 3 million children we feed every day and to help us reach the next child. They use their talents in their communities to spread the story of Mary’s Meals.

What is the role of a Community Volunteer?

Some of the things you can do as a community volunteer:

• Help us to share our story – arrange and give Mary’s Meals talks to local community organisations, schools, churches and faith groups to raise vital awareness and funds
• Use your networks and contacts to book talks, stalls and events and help us share our story
• Organise fundraising events in your local area such as coffee mornings, quizzes, supermarket bag packs and bucket collections
• Organise film screenings in your community to show Mary’s Meals films
• Volunteer at local fundraising and awareness events such as film screenings, bucket collections or concerts
• Promote Mary’s Meals’ fundraising campaigns and events in your community and across their networks and contacts
• Distribute and display promotional materials
• Place collection tins in local community areas
• Host community engagement events about Mary’s Meals’ work
• Come together as a group with other local volunteers to support each other with this work
• Lead a group in your community to fundraise for Mary’s Meals

What support and resources will I receive?

• Support, encouragement, and guidance from your local Supporter Engagement Officer
• A comprehensive induction to Mary’s Meals
• Opportunities to join online or in person volunteer meetings and briefings
• Training and if desired, public speaking training
• Resources to fulfil your role
• A regular volunteer update e-mail

What are the benefits of volunteering for Mary's Meals?

• Feeling part of the global Mary’s Meals movement to end world hunger
• Learning new skills and gaining experience as part of a growing and vibrant organisation
• Meeting new like-minded people
• Increasing confidence and team-working skills.
• Developing communication skills (verbal and written)
• Feeling empowered to have your voice heard, knowing that you are playing an active role in changing the lives of those who need it the most.

Our Admin Volunteers provide vital support to our staff and volunteers to help us reach as many people as possible with the Mary’s Meals story and help us keep our promise to the 3 million children we feed every day. Pease note that the admin volunteer role is not always available in all regions of the UK - please enquire for more information.

What is the role of an Admin Volunteer?

The role of Admin Volunteer may involve:

• Conducting research
• Data entry
• Contacting organisations to offer talks or promote our campaigns 
• Helping us to thank our supporters
• Supporting event organisation
• Providing general admin support
• Allocating volunteer speakers to booked talks

What difference will i make?

• You will enable us to reach more people with the story of Mary’s Meals
• You will support our staff in their work to feed the next hungry child
• You will help us find new places to give talks, and support volunteers who are giving these talks to have all the information they need
• You will ensure our records are up-to-date and accurate
• You will help us provide a good service to supporters

What support and resources will i receive?

• Support, encouragement, and guidance from your local Supporter Engagement Officer
• A comprehensive induction to Mary’s Meals
• Opportunities to join online or in person volunteer meetings and briefings
• Resources to fulfil your role
• A regular volunteer update e-mail

What are the benefits of volunteering for Mary's Meals?

• Feeling part of the global Mary’s Meals movement to end world hunger
• Learning new skills and gaining experience as part of a growing and vibrant organisation
• Meeting new like-minded people
• Increasing confidence and team-working skills
• Developing communication skills (verbal and written)
• Feeling empowered to have your voice heard, knowing that you are playing an active role in changing the lives of those who need it the most.

BECOME A FOUNDING OPERATIONAL SUPPORT VOLUNTEER WITH RANGER CADETS

Help Build the Engine Room of a New National Youth Movement

Every great youth organisation stands on the shoulders of people who work tirelessly behind the scenes — the planners, the organisers, the communicators, the fundraisers, the strategists. Ranger Cadets is rising, and now we are calling for exceptional Operational Support Volunteers to help build the foundations of a movement that will shape generations.

Ranger Cadets is a new uniformed youth organisation with a bold mission: to equip young people with essential life skills, tools, and opportunities to become active citizens who make a positive contribution to society.

Our cadets grow in confidence, resilience, leadership, and pride — but none of that happens without a strong, dedicated team powering the organisation from behind the scenes.

This is where you come in.

OPERATIONAL SUPPORT VOLUNTEERS: THE HEART OF OUR MISSION

You don’t need to wear a uniform to change lives. You don’t need to stand in front of a group to shape the future. You can make a profound impact — remotely, flexibly, and meaningfully — by strengthening the systems that help Ranger Cadets thrive.

We are seeking Operational Support Volunteers across a wide range of organisational areas, including:

• Admin & Operations

• Fundraising & Bid Writing

• Communications & Social Media

• Marketing & Branding

• Finance & Budget Support

• HR & People Support

• Volunteer Management

• Learning & Development

• Safeguarding Support

• Programme Development

• And many more essential roles

Whether you have specialist expertise or simply a passion for helping an organisation grow, there is a place for you here.

WHY YOUR SUPPORT MATTERS

Behind every confident cadet, every community project, every training session, and every moment of pride — there is a team of volunteers who made it possible.

As an Operational Support Volunteer, you will:

• Strengthen the systems that keep young people safe and supported.

• Shape the identity, culture, and future of a brand‑new national movement.

• Help build sustainable funding and partnerships.

• Create communications that inspire and uplift.

• Support volunteers and leaders across the organisation.

• Develop resources, training, and tools that empower young people.

• Play a vital role in ensuring Ranger Cadets grows with integrity, clarity, and purpose.

Your contribution becomes part of the organisation’s DNA — a legacy that will last long after the early days.

THIS IS YOUR MOMENT TO BUILD SOMETHING THAT MATTERS

Ranger Cadets is at the beginning of its journey. This is your chance to help shape the foundations, systems, and culture of a movement that will one day reach communities across the country.

Founding Operational Support Volunteers aren’t just helpers. They are architects. They are the ones who can proudly say: “I helped build this organisation from the ground up.”

STEP FORWARD. SUPPORT THE MISSION. SHAPE THE FUTURE.

If you believe in the power of youth… If you want to use your skills to create real social impact… If you’re ready to be part of something inspiring, purposeful, and full of heart…

Then Ranger Cadets needs you.

Become an Operational Support Volunteer today — and help us build a movement that will change lives for generations.

RANGER CADETS

#PreparedForLife

Volunteer Graphic Designer

Help Us Rebrand Hope and Opportunity

Unlock YOUR Potential is a small, passionate charitiable organisation, supporting adults from low-income backgrounds to transform their lives. Through programmes in Employability, Personal Development, Life Skills, Mentoring, and Wellbeing, we empower people to unlock their potential and build brighter futures.

We’re looking for a Volunteer Graphic Designer to help us reimagine our visual identity — starting with a refreshed logo that retains our signature vibrant orange and arrow symbol of progress.

What You’ll Do:

• Collaborate with our team to rebrand our logo while preserving its emotional resonance.

• Develop visual assets that reflect our values of empowerment, inclusivity, and social mobility.

• Help shape the look and feel of our charity across digital and print platforms.

What You’ll Bring:

• Experience in graphic design and branding.

• A passion for social impact and storytelling through design.

• Sensitivity to tone, dignity, and the lived experiences of our beneficiaries.

Why Join Us?

• Be part of a movement that uplifts adults through practical support and emotional dignity.

• Use your creative skills to make a lasting difference.

• Collaborate with a warm, committed team building something beautiful from the ground up.

Ready to help us unlock potential through design?

• GET INVOLVED
• VOLUNTEER
• HELP CHANGE LIVES

Unlock YOUR Potential

BREAKING BARRIERS I UNLOCKING POTENTIAL

Join the pack. Lend a hand. Change lives. Join your local fundraising group as a volunteer.

Are you looking for a volunteering opportunity where you can meet new people and raise funds that will change lives?  Join a Guide Dogs group near you for fun, fundraising and four-legged friends.

Did you know it costs £102,000 to raise, train, and support a guide dog from birth to retirement.

We have a range of roles from being a group member, to taking on a lead role such as Group Coordinator, Deputy Coordinator, Treasurer, Merchandise Coordinator or Collection Box Coordinator.

Why become a fundraising volunteer:

As well as making a huge difference to people’s lives, volunteering with your local Guide Dogs fundraising group is a great way to spend some of your free time and give back.

• Inspire people to support Guide Dogs and make a difference to someone with sight loss.
• Have fun finding new events and places to volunteer at.
• You’ll meet lots of special dogs – from young puppies in training to incredible guide dogs in partnership.
• You’ll empower others to get involved with Guide Dogs.
• You’ll learn new skills and we’ll provide all the training you need for your role.
• You can take on as much or as little as you want, and you can fit the role around your other commitments.

Who you are:

We appreciate our volunteers’ passion and energy, but we also value your unique skills, perspectives and personalities.

• Inspire others: Do you have lots of ideas that could motivate others? We need more inspirational volunteer leaders and fundraisers who can bring their energy and unique perspective to our local fundraising groups.

• Bring your skills: Could you help organise a calendar of events, take care of ordering merchandise, or count the funds raised by your local team? We need more volunteer treasurers, secretaries, and merchandise coordinators to support our fundraising groups.

• Help take Guide Dogs into your community: Are you well connected or do you love going to new places and meeting new people? We need more volunteer fundraisers to help at our events and spread the word about our work.

Training and pre-agreed expenses available.

Visit our webiste to see what roles are available where you live. 

Volunteer Team Leader (Personal Development & Life Skills)

Guide. Inspire. Transform.

Unlock YOUR Potential – Empowering Adults Across the UK

Do you believe in the power of personal growth to transform lives?

Do you want to help lead a programme that restores dignity, builds resilience, and unlocks opportunity for adults from low-income backgrounds?

At Unlock YOUR Potential, we are seeking a Volunteer Team Leader (Personal Development & Life Skills) to support our Delivery Manager in running our transformative programmes. This is a leadership role rooted in empathy and structure — a chance to shape journeys, strengthen systems, and ensure every session flows with clarity, warmth, and impact.

Your Role

As Team Leader (Personal Development & Life Skills), you will:

• Support the planning and delivery of Personal Development and Life Skills programmes, ensuring sessions are practical, inclusive, and empowering.

• Guide volunteers and facilitators with clarity, compassion, and structure.

• Help participants build confidence, resilience, and essential life skills for independence and opportunity.

• Collaborate with the Delivery Manager to uphold the emotional and operational integrity of the programme.

• Be a steward of our mission — helping adults unlock their potential through growth, wellbeing, and self-improvement.

Why Join Us?

• Impact lives: Help adults gain confidence, resilience, and practical skills for everyday success.
• Grow together: Support a team of facilitators, mentors, and wellbeing coaches.
• Belong: Join a movement rooted in warmth, clarity, and empowerment.
• Legacy: Help build a charity that restores hope, resilience, and opportunity for generations.

Step forward. Lead with purpose. Support our mission as Team Leader (Personal Development & Life Skills). Together, we will unlock potential, restore dignity, and create opportunity across the UK.

GET INVOLVED | VOLUNTEER | HELP CHANGE LIVES

Unlock YOUR Potential

BREAKING BARRIERS | UNLOCKING POTENTIAL

Role Description

Role Description Fundraising & Grant Writing Specialist Role Description Fundraising & Grant Writing Specialist Volunteer Role Description (remote, unpaid) �� Call for Volunteers: Fundraising & Grant Writing Specialist �� Are you passionate about driving impact through strategic fundraising? Do you have experience in securing grants, sponsorships, and donor contributions for social impact projects? UNIMAC is looking for a Fundraising & Grant Writing Specialist to help us expand our reach and empower more women and youth through education, advocacy, mentorship, and leadership development. About UNIMAC: It is a purpose-driven nonprofit organization committed to empowering women and girls through education, advocacy, mentorship, leadership training, and personal development. Our programs provide life-changing opportunities, but we need dedicated fundraising experts to help us sustain and scale our impact. What You’ll Do �� Grant Writing & Applications – Research, write, and submit compelling grant proposals to potential funders. �� Partnership Development – Identify and engage sponsors, donors, and corporate partners who align with our mission. �� Fundraising Campaigns – Plan and execute online and offline fundraising initiatives to support program sustainability. �� Donor Engagement – Develop strategies to maintain relationships with existing supporters and attract new donors. �� Impact Reporting – Assist in tracking and reporting fundraising outcomes to ensure transparency and effectiveness. Who We're Looking For ✅ Experience in fundraising, grant writing, or sponsorship acquisition. ✅ Strong research and proposal-writing skills. ✅ Ability to create and execute strategic fundraising plans. ✅ Passion for social impact, women’s empowerment, and leadership development. ✅ Excellent communication and relationship-building skills. Why Join Us? �� Work with a global team of changemakers across Cameroon and beyond. �� Gain hands-on experience in fundraising for a high-impact social nonprofit. �� Be part of a mission-driven organisation transforming lives through education, advocacy, training, and mentorship. �� Help scale life-changing programs for women and youth.

Volunteer Marketing & Creative Manager

Inspire. Create. Transform.

Unlock YOUR Potential – Empowering Adults Across the UK

Do you believe in the power of creativity to transform lives?

Do you want to help shape a movement that restores dignity, unlocks opportunity, and builds resilience for adults from low-income backgrounds?

At Unlock YOUR Potential, we are seeking a Volunteer Marketing & Creative Manager, a visionary communicator who will guide our charity’s storytelling, branding, and outreach. This is not just a role; it is a calling to craft campaigns that inspire, strengthen communities, and ensure every message flows with clarity, impact, and ceremonial dignity.

Your Role

As Marketing & Creative Manager, you will:

• Lead the creative direction of Unlock YOUR Potential’s brand identity, ensuring consistency across all platforms.

• Design and deliver marketing campaigns that promote our programmes in Employability, Personal Development, Life Skills, Mentoring, and Wellbeing.

• Create compelling content — from social media posts to recruitment adverts — that resonates with diverse adult audiences.

• Collaborate with the Head of Business Development and Operations to expand reach, partnerships, and visibility.

• Be the steward of our charity’s voice — ensuring every asset reflects dignity, opportunity, and transformation.

Why Join Us?

• Impact lives: Your creativity will inspire adults to unlock their potential and embrace opportunity.
• Grow together: Collaborate with a team of leaders, facilitators, and wellbeing coaches.
• Belong: Join a movement rooted in warmth, clarity, and empowerment.
• Legacy: Help build a charity that restores hope, resilience, and opportunity for generations.

Step forward. Lead as Marketing & Creative Manager. Together, we will unlock potential, restore dignity, and create opportunity across the UK.

GET INVOLVED | VOLUNTEER | HELP CHANGE LIVES

Unlock YOUR Potential

BREAKING BARRIERS | UNLOCKING POTENTIAL

We're STAMMA. We exist to create a world that makes space for stammering. Where a stammer is embraced as just a difference. Where no-one judges us on our stammer or the way we choose to deal with it. 

We will stand up for and empower those who stammer and challenge discrimination wherever we find it. We will provide support and information and fight for speech and language therapy services for those who want it. No matter how you talk, we're here for you. Join us and help the public understand that stammering is not a sign of being shy, drunk, dishonest, nervous or weak. It's simply how some of us talk.

We provide a free national helpline, email and webchat service, online resources and information, support for local groups and professional networks, for families with children who stammer, and an Advocacy Service for those who have been discriminated against because of their stammer.

STAMMA’s Helpline Services include our phoneline, webchat and email support services and are a hugely important part of STAMMA’s work. This is frontline stuff, responding to people reaching out for information and support. It’s a great opportunity to spend time chatting with people who stammer, as well as their parents, grandparents, teachers and employers, taking the time to make space to listen and to value what they have to say. Where appropriate we then signpost people to useful information, support and services.

We use a virtual call centre which means you can take calls and webchats from home, using a desktop or laptop computer.

Our helpline is manned by our amazing volunteers from 10am - 2pm (our morning shift), and from 4pm - 8pm (our evening shift), Monday to Thursday. We are looking for dedicated volunteers who can commit to one of the following shifts on a weekly basis:

Monday 18:00 – 20:00

Thursday 10:00 to 14:00

We think that you (and our callers!) will get the most out of this opportunity if you're able to volunteer with us for at least 12 months or more. By gradually learning and developing your confidence in the role, you can have the biggest impact. 

About the role

Working within our Helpline Services, we’re hoping you’ll feel comfortable to:

• Take helpline calls (listening and speaking on the phone)
• Respond to webchats (reading on-screen messages and typing responses)
• Sending occasional emails

If you wish to, you can also be linked to an area of project work. That way, if the helpline services are quiet during your shift, you can get involved in other areas of STAMMA’s work. Project work is likely to involve reading and reviewing documents and resources, contributing to discussions and campaign ideas, and helping develop new resources.

We provide structured, online training that you can complete at your own pace, but is likely to take about 8-10 hours in total to complete. Following the training, you’ll have practice helpline calls and webchats. If you feel ready after that, you’ll start working in the helpline services. Ongoing support includes:

• Monthly helpline services meetings where you can meet other helpline volunteers. These monthly meetings include a short training session and discussion where we share and learn from our experiences of different calls and webchats.
• We have a WhatsApp group where you can keep in touch with other volunteers.
• Volunteer supervisors are available for one-to-one support and discussions.
• Access the training modules as many times as you want.

Who are we looking for?

You’re likely to enjoy volunteering in the Helpline Services if you:

• have a genuine curiosity about people and their experiences
• are able to understand written and spoken English
• are comfortable enough to speak on the telephone
• are comfortable with basic email functions
• have good administration skills
• enjoy listening and talking to people

It’s not essential to stammer yourself if you’re interested in working in our helpline, but it can be an advantage if you do, or if you are the parent of a child who stammers. Many of our callers find it really helpful to know that they’re speaking to someone who really ‘gets it’ and who has that personal insight into some of the issues and questions they have.

This is a volunteer role is remote, so you will need access to:

• a quiet place where you can work in privacy and not be overheard during calls
• a mobile phone or landline
• a computer or laptop

What can you gain from this opportunity?

This is a wonderful opportunity to join a small and friendly team! We'll make sure you're supported in every step of your journey, and you'll get to meet some inspiring people. You'll gain skills that you'll be able to use in all areas of your life and build experiences for your CV. Most importantly, you will make a real difference in the lives of people who stammer.

How to apply

To apply, please fill in our volunteer form that is linked to this opportunity. 

We are dedicated to making sure our roles are accessible and open to all. If you have any questions, please don't hesitate to reach out to us.