Half volunteer volunteer roles in Belfast

Join Addiction Family Support

Addiction Family Support is the leading UK registered charity supporting adults affected or bereaved by a loved one's harmful use of alcohol, drugs, or gambling.

The Role: Helpline Call Taker (Family Support Volunteer)

As a Helpline Call Taker at Addiction Family Support, you will play a key role in offering emotional and practical support to individuals impacted by a loved one's addiction. You will provide a compassionate, non-judgmental listening ear, helping individuals navigate challenging circumstances.

This is a flexible role that is delivered remotely. Family Support Volunteers work within a flexible rota system to accommodate their availability and commitments while ensuring ongoing support for those who need it most.

Responsibilities:

• Offer empathetic and non-judgmental emotional support to individuals impacted by a loved one’s addiction.
• Provide relevant information, literature, and resources to help clients or group members cope with their situations.
• Offer structured emotional support adhering to guidelines and safeguarding measures.
• Maintain accurate records in line with GDPR and the charity’s policies.
• Participate in ongoing training, mentoring, and support sessions to enhance your skills and knowledge.
• Handle any potential safeguarding concerns and signpost clients to additional services when necessary.

Training and Development:

All Family Support Volunteers undergo a comprehensive three half day training programme covering addiction, core counselling skills, the 5-Step Method, bereavement, safeguarding, and self-care. Ongoing supervision, mentoring, and further learning and development opportunities are available to support volunteers in their roles.

Join Our Team of Change-Makers

Are you ready to make a difference? We're on the lookout for vibrant, enthusiastic, proactive and collaborative individuals with the right skills and experience to become part of our incredible charity.

Be Part of Something Special

Our clients' continuous positive feedback speaks volumes about the impact of our work, and we take immense pride in it. Emilia Fox, one of our dedicated Patrons, stands with us in our mission.

Join an Award-Winning Journey

This is your chance to become part of an award-winning charity where every day is an opportunity to contribute to the greater good. If you're seeking a dynamic environment filled with compassionate individuals dedicated to creating positive change, we invite you to apply or reach out with any enquiries.

Volunteer as a courtwatcher and become the eyes and ears of your community in your local magistrates’ court.

CourtWatch is a mass court observation project, where citizen volunteers observe the daily hearings in court and write down what they see. The real-time data and stories volunteers collect will shine a spotlight on what really happens in our local courts, expose shortfalls and highlight systemic injustices. The CourtWatch project is run by Transform Justice, a charity that works for a fairer, more compassionate criminal justice system. 

Volunteer responsibilities:

• visit your local magistrates’ court for half a day (or a day) at a time, on any weekday. Ideally volunteers will courtwatch for a minimum of two days (or four half days)

• observe criminal hearings happening in the court and write down what happens in the hearings you observe, using a form provided by the CourtWatch team 

• write up your notes into an online form after your visit (if you don’t have easy access to a computer, we can work around this) 

Benefits of being a courtwatcher:

• learn about what happens in the magistrates’ courts 

• develop new skills including research, attention to detail, observation, insight

• help build a picture of what’s happening in your local magistrates’ court, expose systemic injustices and help make courts fairer and more compassionate 

• be part of community of people who share a passion for justice 

Skills and experience:

Anyone can courtwatch! You do not need any knowledge or expertise in law or criminal justice to be a courtwatcher.  You just need to be passionate about justice and equality, and keen to create positive change in your community. 

We will provide you with all the training you need on what happens at court, what to look out for and how to document what happens. Training will be online and likely take place over two sessions. There will also be regular check-ins and debriefs where you can talk with the CourtWatch team and other volunteers about what you saw and heard.

Other information:

Criminal hearings take place on weekdays between 10am and 5pm, with a break for lunch 1-2pm, and Saturday mornings 10am - 1pm. 

Within the times above, and once you’ve completed the training, you can go to court when it is most convenient to you. You might want to buddy up with another volunteer for your first visit while you learn the ropes; we can help arrange this. 

You can courtwatch any time from when you’ve completed your training to 30 November 2026 – we hope you’ll become a regular! – after which we will use data you have collected to produce a report.  We may also use some of the stories and data you collect to communicate about what’s happening in courts while courtwatching is still underway.

Transform Justice will cover reasonable expenses that you incur while courtwatching, for example for travel and lunch, upon production of valid receipts and in line with our expenses policy. 

Transform Justice will make reasonable adjustments for people with disabilities who would like to volunteer. Please get in touch and we will discuss with you how to achieve this.

Before you begin courtwatching we will ask you to complete our volunteer training and a pre-courtwatching survey, and sign our volunteer agreement.