Sir Gabriel Wood's Mariners' Home specialises in Residential Elderly Care and Korsakoff Syndrome, situated on Newark Street, Greenock. We are located in a quiet residential area of Greenock, with pleasant gardens at the front and rear of the building with just under 8 acres of land. It is one of the finest A listed buildings in the West End of Greenock with a prestigious history. It was founded by Sir Gabriel Wood's in 1850
We aim to provide the highest standard of individually tailored person centred care for the elderly, those with Korsakoff's Syndrome, Dementia & Alzheimer's, special needs, rehabilitation, short term and long term care and also end of life care with the intention to make life as comfortable, fulfilling and satisfying as possible.
Job Title: General Manager
Responsible to: Committee of Management
Job Specification: To take responsibility as the person-in-charge for the day-to-day running of the home.
To take Joint professional accountability in respect of the clinical management of the home alongside Care Manager.
To promote a caring environment for service users through high standards of professional practice which are conducive to the physical, emotional, social, intellectual, and spiritual needs of the service users.
To demonstrate leadership of your staff team and to act as a positive role model ensuring your presence is visible within the community of the home.
To ensure that each service user receives care appropriate to their individual need.
To manage expenditure in accordance with allocated budgets.
To ensure achievement of S.G.W.M.H Standards by the implementation of the Investors in People Standard Principles
To implement the requirements of the recognised outcomes for Care Homes for Older People, published in accordance with Codes of Practice and ensure that all outcomes are met.
Job Description:
Day-to-day running of the home
1. To manage the day-to-day running of the home and to act as person-in-charge.
2. To provide all relevant information and leaflets to prospective new service users and to make appointments and show them and their relatives around the home.
3. To arrange and access trial visits.
4. To assess whether the home is able to meet the personal care needs of any prospective service user and to negotiate an appropriate fee with the purchasing authority or the client or client’s family.
5. To ensure that each new service user receives a written copy of the “Terms and Conditions” of residence, a copy of the Pre-Admission Assessment and letter confirming admission to the home. Ensure that each service user and, where appropriate, their representative or carer understands them.
6. To ensure that adequate arrangements are made for the introduction and reception of new service users.
7. To investigate complaints in accordance with Care Inspectorate Guidelines and Charity Policy, take appropriate action and report to Committee of Management or the Care Inspectorate.
8. To liaise with and co-operate with Care inspectors and inspections.
9. To implement and operate the Charity Quality and Observational Tool.
10. To ensure that all data held on behalf of staff and service users is stored in accordance with the Data Protection Act.
Service User Care
1. To ensure that the emotional, spiritual, physical, medical and material needs of the service users are recognised, assessed and met.
2. To support service users in the taking of decisions in matters which affect their lifestyle.
3. To make or contribute to the assessment of needs of each service user in conjunction with the service user, relevant professional agencies and, where appropriate, the service user’s family, and develop a care plan which provides a satisfactory quality of life for that person. Ensure that all care plans are reviewed regularly and kept up to date in accordance with Care Inspectorate and Charity requirements.
4. To promote relationships which enable each service user to participate in social activities within the home and in the life of the local community to the maximum of their ability.
5. To ensure that regular relative’s and resident’s meetings are arranged. In addition, to ensure that Service User Focus meetings are held.
6. To ensure the provision of health care arrangements, which may include the ordering, recording, and where appropriate, the administration of prescribed medication.
7. To undertake regular clinical audits such as pressure ulcer, accidents and care plans.
8. To be responsible, for the efficient running of the domestic character of the home, which will include the following:
a) Planning menus with service users and Head Cook.
b) Ensuring that the dietary needs of the service users are met
c) Ensuring that good standards of food presentation are maintained
d) Ensuring that supplies are ordered
e) Ensuring that good standards of hygiene and cleanliness are maintained.
f) Planning social events/activities with service users and staff
g) Ensuring that the house has an homely feel and is tidy
h) Ensuring that fresh flowers are visible daily
i) Ensuring that background music is played throughout the day
9. To ensure the provision of care, including that which may be provided by a competent and caring relative and which may include terminal care, under the direction of the GP and with the support of the community nursing service.
Staff Matters
1. To recruit, appoint and deploy care, catering, administrative and domestic staff according to Charity Policy and Care Inspectorate requirements.
2. To ensure that there is a good communication with and between staff and to arrange regular staff and Head of Department meetings. Staff meetings should be minuted and carried out every 3 months and Head of Department meetings every month.
3. To ensure that effective induction, supervision and assessment of staff is carried out and that training needs are identified and met. Organise training sessions in accordance with Charity Training Plan.
4. To ensure that employment protection legislation is implemented.
5. To oversee staff rotas one month in advance.
6. To implement the Holiday Management System in accordance with Company guidelines.
7. To oversee and manage the preparation of payroll to ensure correct payment of staff.
8. To oversee the mentorship of SVQ students within the home.
9. To ensure that each member of staff is aware of the Home’s policies and has recorded their awareness in the Charity documentation.
10. To enforce any disciplinary procedures and dismissals when necessary. To ensure Charity Indemnification.
11 To ensure that each member of staff is providing safe and good care for each resident by following the Charity Policy and Procedure in respect of staff supervision.
12. To provide regular teaching sessions on topics relevant to activities and residents within the home.
Premises
1. Manage any malfunction of the heating, lighting or emergency systems and ensure the security of the premises. Advise the Committee of Management of any issues that have been addressed.
2. Ensure that the Monthly environment audit is carried out.
3. Ensure that risk assessments are carried out as per Charity and Legislative requirements.
4. To ensure that the fire regulations are complied with, ensuring that any items of risk are managed effectively. Advise the Committee of Management and Maintenance Officer immediately if there are areas of risk.
5. To ensure that legislation and regulations concerning environmental health, infection control, building control, planning and health and safety are complied with, and to advise the Committee of Management and Trustees accordingly where action is required.
6. To read the Annual Health and Safety Reviews and instigate all requirements.
7. To ensure that the standards in the kitchens meet current EHO guidelines in respect of cleanliness and regulatory guidelines
Finance
1. To be responsible for overseeing all petty cash transactions, and accurate records and auditing the funds on a monthly basis.
2. To be responsible for the monitoring and control of day-to-day expenditure within the limits prescribed by the home budget provided by the Committee of Management.
3. To ensure that service users are, whenever possible, supported in retaining responsibility of their own money and financial arrangements.
4. To ensure that, where a service user is assessed as incapable of handling their own financial affairs, that their money is handled properly and with the utmost probity and that records are kept of all financial transactions.
5. To ensure that monies collected via donations are managed correctly. Ensure that the Resident fund account requires two signatures for all expenditure. Liaise with families and residents in respect of the way the monies are to be spent.
6. To ensure that all fees are paid on time, by implementing standing order payments wherever possible.
Marketing the Home
1. To ensure good relationships are formed and maintained with Care Managers to establish open communication and continual referrals.
2. To work closely with all professionals attending the home to encourage their continuing involvement and ensure positive feedback about the home and the Charity.
3. To maintain strong connections with the community via newsletters being issued to GPs, Solicitors etc.
4. To ensure that the Client Contact Base is kept up to date at all times.
5. To complete Client Enquiry forms and Pre-Admission Finance Forms for all enquiries. Ensure that all Enquiries are followed up on a weekly basis.
6. To maintain an awareness of the current Average Fee and ensure that all new fees negotiated maintain or improve this.
8. To provide training to your Deputy and other senior staff in respect of marketing the home, showing potential clients around the home, making assessments and liaising with families in order that admissions may take place during your absence.
9. In addition to the planned events for the residents, to provide two planned occasions to extend the home’s hospitality to the local community, professionals, family and friends, as a marketing opportunity.
Personal Responsibilities
1. To act at all times in a manner that promotes the Charities best interests.
2. To act at all times in a manner which promotes harmonious working relationships with all colleagues.
3. To maintain at all times a dress code appropriate to the working environment and the Charity.
4. To undertake the Registered Manager Award and keep up to date professionally.
5. To undertake any training necessary for the completion of your duties.
6. To undertake any other duties as and when required.
7. To abide by all Charity Policies and Procedures in accordance with the Staff Handbook and Policy and Procedure File.
CHARITY BACKGROUND AND OVERVIEW
Sailors’ Society is a maritime welfare charity that meets the practical, emot... Read more
The client requests no contact from agencies or media sales.
We are looking for a talented, passionate and ambitious Service Manager to lead our Lewisham services, driving continuous improvement and supporting people experiencing mental health issues towards positive, sustainable change.
Equinox Lewisham work across 6 sites and providing high, medium and low residential and floating support for service users who have been diagnosed with mental health conditions. Our clients include those who have a forensic history and those who may be coming into contact with mental health services for the first time via Early Intervention Services.
We offer step-down supported accommodation and continue to support individuals as they move through our service into lower-support accommodation and onto independent living within the community.
As the Service Manager you will have responsibility for all aspects of managing the service efficiently and effectively. You will give overall leadership, direction and guidance to a team of 10 staff as well as volunteers to enable the provision and development of high-quality services in line with the Social Interest Group’s Mission, Values and Strategy.
You will have experience of managing and motivating staff, holding them accountable whilst ensuring they are equipped with the skills and support to thrive. You will have the resilience to address challenges and the strategic vision to maximise the effectiveness of the resources at your disposal.
You will maintain a culture of learning and development through supervisions, appraisals and continuing professional development processes. You will ensure a coaching approach to line management is implemented throughout your team and adopted by frontline staff when supporting service users.
You will be responsible for contract compliance, supporting your team to ensure they meet or exceed contract performance targets and achieve positive outcomes for their service users. You will be responsible for reporting our performance to our commissioners and executive team in a clear and timely fashion, taking swift action to address any areas of underperformance. You may also be required to contribute to reports to Penrose’s Board of Trustees. The role requires some experience of designing or delivering improvement plans and creating a wider culture of continuous improvement.
Knowledge of mental health, excellent communication skills and being able to develop strong working relationships with your team, commissioners and other key stakeholders will be vital to the role. You will have some interest in both policy and business development, working with the Head of Services to identify and secure new sources of income. An understanding of budgeting and financial reporting will be helpful as you ensure your service is delivered within budget.
You will have a passion for Service User Involvement, enabling and empowering our clients to meaningfully input to the design and delivery of the service. You will possess a belief that everyone can turn their life around regardless of past or present circumstances. You will have an ability to motivate and inspire, and a keen eye for detail.
Although the role will predominantly work normal office hours, some flexibility to cover evening and weekend shifts will be required.
What we offer in return
- Excellent core and on-going training aligned with personal development plan
- Access to employee assistance programme
- Medi-cash which includes the following:
- Discount gym membership
- Routine eye tests, glasses and contact lenses
- Dental treatment via NHS or Private
- Physiotherapy, Indian Head Massage and a range of other therapies
- 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
- Life Assurance
Who we are and what we do
The Social Interest Group (SIG) is new and innovative and was formed as a charity in ... Read more
-172x129.jpg)
Our Streetlink project specifically works with vulnerable women and with the help of a dedicated volunteer team, we provide a range of services including late night and early morning outreach, a twice-weekly Women’s Space, Sanctuary sex worker Drop In every Tuesday evening and an Open Access/Drop-in session. In addition a full adult learning timetable offers free classes and workshops. We assess need, create bespoke support plans, provide ongoing key work and empower people to improve their circumstances.
Could you lead a team that will wrok to restore hope for some of Lambeth's most abused and forgotten women. Could you help rebuild their trust and support them to make alternative choices that would bring stability and hope to their lives.
We are looking for a team leader with an understanding of and committment to our service users.
Spires is an award-winning day centre that has been working with homeless and disadvantaged people in South London since 1990. We aim to be the... Read more
The client requests no contact from agencies or media sales.
Penrose is recruiting for talented, ambitious and caring staff to help deliver a major new pan-London service supporting people with personality disorders to resettle in the community and lead happy, healthy lives, free from crime.
As part of the Offender Personality Disorder (OPD) pathway, Penrose will be providing supported accommodation for 12 men and 4 women across three residential sites in Lambeth, Lewisham and Redbridge. Working in partnership with NHS England and HMPPS and receiving referrals from the National Probation Service, we will support men and women in the pathway being released from prison, secure healthcare settings or moving on from Approved Premises. Our 24-hour service will provide far more than a roof over people’s heads; it will offer a base for a range of 1-1 and group interventions, delivered by our teams and by external partners, that will equip residents with the skills and confidence to move on safely into independent living.
This is an exciting opportunity to make a real difference supporting some of the most complex people in the criminal justice system and helping make communities safer. We are looking for experienced staff who have the skills and ability to support and engage residents with a non-judgemental attitude within an enabling environment.
Your Role:
Your role will be based in Redbridge supported housing accommodation sites with possibility to work across locations. We have day shifts as well night shifts available.
Duties:
- To be creative in involving the service users in meetings which ensures they remain at the centre of the discussion and make choices and decisions.
- To support service users to achieve their goals, in line with their support plan.
- As part of service users support plan, to liaise with external professionals, e.g. GP’s, probation officer, Care Coordinators etc.
- Understanding of Risk Management within a Criminal Justice environment
- Facilitate and or support group sessions
- Ensure there is genuine engagement with the service users using appropriate methodologies and interventions
- Provide / arrange for various advice, advocacy and or information to service users in relation to physical health matters, substance misuse welfare benefits, education, employment and training, life skills and any other identified support needs.
- To positively respond to service users who may need assistance, seeking the support of the appropriate manager if necessary, in emergencies.
- Assist the staff team in managing security and safety, health & safety, maintenance, rent/charges collection, arrears and void control.
- Assist service users with arrangements for moving into the property, ensuring benefits are applied for, utilities connected, maintenance problems resolved, and that the property is properly furnished.
- Liaison with Agencies and Local Community
- Ensure timely information sharing with Offender Managers and other key stakeholders to support robust risk management and positive resettlement outcomes
- To undertake administrative tasks as part of regular duties ensuring that these are completed accurately and in a timely manner.
- Ensure Service Users receive a high quality and responsive service.
- Communicatee effectively.
- Promote and encourage best practice in HSE.
Excellent communication skills and being able to develop strong working relationships will also be crucial to this role. You will have a passion for working with people with experience of the criminal justice system and/or with other marginalised groups, and a belief that everyone can turn their life around regardless of past or present circumstances.
Why work with us?
Excellent core and on-going training aligned with personal development plan
- Access to employee assistance programme
- Medi-cash which includes the following:
- Discount gym membership
- Routine eye tests, glasses and contact lenses
- Dental treatment via NHS or Private
- Physiotherapy, Indian Head Massage and a range of other therapies
- 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
- Life Assurance
All successful applicants will be required to undertake an Enhances DBS and provide employment references covering 3 years period including one from your most recent employer.
Candidates must demonstrate an understanding of the issues relating to equal opportunities in service delivery and provision and to actively promote ways of eradicating racism, sexism, and other forms of negative discrimination though the group’s policies and procedures.
Who we are and what we do
The Social Interest Group (SIG) is new and innovative and was formed as a charity in ... Read more
The client requests no contact from agencies or media sales.
Penrose Community Links (PCL) is a CQC registered service specialising in working with the most complex and chaotic clients within social & health care settings. This service will provide floating support to clients within their own home who have physical and/or mental health needs. This includes those who are experiencing psychosis, have a substance misuse or a forensic history, and/or display behaviours that challenge.
The Senior Care and Support Worker will be assisting the Field Manager and Registered Manager in doing environmental risk assessments and support plans, doing initial home and hospital-based assessments and attending multidisciplinary meetings as required. They will also be doing spot checks and monitoring performance of the support staff. They will be expected to lead and mentor by example, but will not generally be responsible for direct line management.
As well as providing home care to vulnerable adults with mental health issues or other complex needs, including personal care and domestic help the successful candidate will take on management responsibilities which will include supervision and coaching of support workers, along with regular spot checks.
Why work for us:
- Excellent core and on-going training aligned with personal development plan
- Guaranteed 20 hours per week plus additional hours if required
- Access to employee assistance programme
- Medi-cash which includes the following:
- Discount gym membership
- Routine eye tests, glasses and contact lenses
- Dental treatment via NHS or Private
- Physiotherapy, Indian Head Massage and a range of other therapies
- 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
Who we are and what we do
The Social Interest Group (SIG) is new and innovative and was formed as a charity in ... Read more
The client requests no contact from agencies or media sales.
Penrose is looking for a talented and passionate individual to coordinate and deliver a comprehensive programme of activities supporting people with personality disorders to resettle in the community and lead happy, healthy lives, free from crime. A critical component of a new pan-London service, this role will be the designated lead for partnering with local agencies and support services, and ensuring that each site is able to offer a fulfilling range of meaningful interventions and that our residents are involved in all stages of the process.
The Collaboration and Activities Coordinator will also be the lead for ensuring a smooth transition from our supported accommodation into independent living, by ensuring that every resident is equipped with tools and a package of local support services at the point of move-on.
As part of the Offender Personality Disorder (OPD) pathway, Penrose will provide supported accommodation for 12 men and 4 women across three residential sites in Lambeth, Lewisham and Redbridge. Working in partnership with NHS England and HMPPS and receiving referrals from the National Probation Service, we will support men and women in the pathway being released from prison, secure healthcare settings or moving on from Approved Premises. Our 24-hour service will provide far more than a roof over people’s heads; it will offer a base for a range of 1-1 and group interventions, delivered by our teams and by external partners, that will equip residents with the skills and confidence to move-on safely into independent living.
This is an exciting opportunity to make a real difference supporting some of the most complex people in the criminal justice system and helping make communities safer. We are looking for an experienced individual with the motivation and commitment to coordinate, design and facilitate a suite of activities supporting residents within an enabling environment.
Main Duties:
· Designing, coordinating and facilitating a programme of activities and interventions for OPD residents across 3 sites
· Liaising with local and pan-London partner agencies to ensure each site offers a holistic package of interventions
· Provide transitional support for each resident as they move on into independent accommodation, equipping them with tools and a package of local support contacts
· To deliver training to staff (and residents as appropriate) to enable and empower them to deliver activities as required
· To be creative in involving the service users and ensuring they remain at the centre of the discussion and make choices and decisions.
· To work with the team of Engagement workers and support service users to achieve their goals, in line with their support plan.
· To liaise with external professionals, e.g. GP’s, probation officer, Care Coordinators etc.
· Ensure timely information sharing with Offender Managers and other key stakeholders to support robust risk management and positive resettlement outcomes
· Facilitate and or support group sessions
· Provide / arrange for various advice, advocacy and or information to service users in relation to physical health matters, substance misuse welfare benefits, education, employment and training, life skills and any other identified support needs.
· To positively respond to service users who may need assistance, seeking the support of the appropriate manager if necessary, in emergencies.
· Assist the staff team in managing security and safety, health & safety, maintenance, rent/charges collection, arrears and void control.
· Assist service users with arrangements for moving into the property, ensuring benefits are applied for, utilities connected, maintenance problems resolved, and that the property is properly furnished.
· To undertake administrative tasks as part of regular duties ensuring that these are completed accurately and in a timely manner.
· Ensure Service Users receive a high quality and responsive service.
· Promote and encourage best practice in HSE.
Excellent communication skills and being able to develop strong working relationships will also be crucial to this role. You will have a passion for working with people with experience of the criminal justice system and/or with other marginalised groups, and a belief that everyone can turn their life around regardless of past or present circumstances.
You will have an ability to build rapport, motivate and inspire, and a keen eye for detail.
To apply we require your CV along with Supporting Statement (no more than 2 sides of A4) detailing how your knowledge and experience meets the requirements of the job description (this can be found on the attached Job Description) or completion of an application form. Please then send by the closing date.
Why work for us?
- Excellent core and on-going training aligned with personal development plan
- Access to employee assistance programme
- Medi-cash which includes the following:
- Discount gym membership
- Routine eye tests, glasses and contact lenses
- Dental treatment via NHS or Private
- Physiotherapy, Indian Head Massage and a range of other therapies
- 25 days holiday increasing to 26 days after 2 years and increasing 1 day per year up to 30 days annual leave
- Life Assurance
Who we are and what we do
The Social Interest Group (SIG) is new and innovative and was formed as a charity in ... Read more
Recruiting for a Team Leader to join our Mental Health Service in Tower Hamlets!
GBP 25,000 per annum, working 40 hours per week plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.
Coventry Road provides support for up to 20 customers in individual flats. The building has a large space referred as Recovery Centre which is used for a variety of group activities including gardening, yoga and drop-in sessions which offer advice on drugs and alcohol.
Job Overview:
The Team Leader will be fully involved in all aspects of the day to day management of their designated service, including line managing the relevant front line staff. You will lead and develop competence of direct reports as well as carry caseloads of customers requiring support. You will work closely with the Contract Manager to ensure that the service delivers on all targets, both financial and those around the quality of the service.
Key Responsibilities:
- Lead and motivate your team to ensure the championing of and maintenance of a positive local culture within your service
- Deliver effective supervision and team meetings with staff and ensure that information, reporting and communication
- Responsible for the personal development of staff, identifying high performers and feeding into the organisations succession plans
- Ensure that Key Performance Indicators (KPI's) required as part of the Contract are met and recorded correctly
- Develop key business relationships with all appropriate relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Participate in and monitor the initial and continuous assessment of needs and ensure that support planning is carried out in line with assessed needs of the customer
- Carry out other administrative tasks as relevant to the service and directed by the Contract/Heads of Operations
- Deliver an out of hours on-call service for region, where required
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Contract Manager/Head of Operations, as appropriate
- Ensure Look Ahead Health and Safety policies are adhered to at all times and to uphold all health and safety responsibilities within relevant policies and local protocols
- Adhere to all the policies and procedures of Look Ahead Care, Support & Housing plus those specific to the project including any statutory requirements
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
Person Specification:
- Enjoys social interaction and the company of others, networks in local business community
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is passionate and enthusiastic about his/her career and job experiences
- Is motivated towards excellence and improvement of personal performance with a can do attitude
Skills, Knowledge and Experience:
Essential:
- Educated to degree level or equivalent
Desirable:
- Other relevant professional memberships and/or specialist qualifications are desirable
Please note that we have the right to close any vacancy before the advertised closing date if we have received a high number of applications.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
Look Ahead supports around 8,000 people across London and the South East each year. People who for a variety of reasons may need some extra suppor... Read more