Information and advice volunteers volunteer roles
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This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
DIY Skills Advisers (DIYSA) Volunteer
If you’re looking for a varied, hands-on volunteering role that makes a difference in people’s lives while supporting clients to learn new skills, then look no further than this exciting role.
Shelter’s DIY Skills Advisers (DIYSA) help people to gain fundamental DIY skills to build a positive future in their homes after a prolonged period of homelessness, turning a house into a home. They also help people to improve and maintain their homes, often preventing eviction. Referrals to the DIYSA service can be received from both Shelter colleagues and support staff from local partner organisations.
The DIYSA team works with individuals, sharing their skills to enable them to participate in home improvements, teaching them how to paint, wallpaper, build flat-pack furniture and gardening. As well as support for individuals, the DIY Skills Advisers run workshops across the country to bring communities together and upskill those who attend, providing clients with energy saving advice, educating them around cutting costs and improving energy efficiency in the home.
This role is an opportunity to make a real difference to the households we assist. You’ll be developing your own knowledge and skills to assist local people and households with a range of housing disrepairs and challenges as well as providing practical DIY guidance You will gain experience of volunteering within a recognised national housing charity, while supporting your local community.
Suggested Involvement: The role is flexible, however due to the nature of the role, requires you to be available for the day, in accordance with the DIYSA’s diary.
Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 9am – 5pm
Location: Shelter Birmingham, 38 The Priory Queensway, Birmingham, B4 7LA, however this is a community-based role, visiting people in their own homes in and around Birmingham so travelling will be required.
Supervised by: Volunteer Coordinator/DIYSA
Why volunteer with Shelter?
A home is a fundamental human need, as vital as education or healthcare. But in Britain today, that right is denied to millions of people whose lives are blighted by homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. The time for change is now.
As a DIYSA Volunteer, you’ll be supporting the day-to-day work of DIYSA as they provide advice, guidance and skills to households in Birmingham.
Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering.
We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the advice we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.
Main Tasks include
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Working alongside the DIYSA to provide DIY repairs, teach households DIY skills,
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Accompany the DIYSA, visiting people at their homes, and assessing the repair/skill need
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Painting and decorating
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Gardening work
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Flat pack furniture assembly
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Fitting curtain rails and blinds
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Hanging pictures and shelves
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Supporting the DIYSA with the delivery of community-based workshops in skills such as drills workshops, gardening, energy saving practices and help around the management of mould.
Skills and experience required
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Your main role is to support the DIYSA and help them complete jobs in a timely and effective manner
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You don’t need to have a background in DIY for this role. We are looking for a willing learner who has excellent communication and listening skills
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An interest in supporting and motivating people to make positive changes in their lives through acquiring new skills and interests
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A strong team player who can take on instructions to complete jobs to a high standard
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Enjoys working with others and contribute to delivering an excellent service
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Ability to connect with clients and contribute to the community
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Willingness to follow Shelter’s policies, including volunteering, health & safety, equality & diversity, confidentiality & data protection
To enable you take part in this opportunity Shelter will
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Provide a volunteer pack including a Handbook and all Policies and Procedures.
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Provide an induction into your role
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Provide access to our learning on data protection, safeguarding and screen wellness as well as other appropriate role specific training.
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Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy.
Benefits of Volunteering with Shelter
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Supporting Shelter in our fight against bad housing and homelessness.
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Gain valuable work experience and enhance your CV.
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Meet new people and be part of a great team.
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Build your confidence and develop transferable skills.
Next steps
Please complete an online application for this role by clicking the link to “fill in application”
Shortlisted applicants will then be invited to a recruitment conversation to discuss the role further.
Please note, upon offer of role, you will be asked to declare any unspent convictions and undergo a basic DBS check. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information.
This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have experience with UK employment law as an HR Manager, HR Director or equivalent?
Connection Support are seeking a Trustee that will support us in our vision of being a thought-leader in the prevention of homelessness, mental ill-health, and leading innovative services that prevent crises from happening.
About us
At Connection Support, our team of staff and volunteers work alongside people to overcome life’s challenges. We do this through our values of empowerment, collaboration, compassion and taking a personalised approach in all aspects of our work.
We believe in a future where people are free from crisis, and effective prevention is the key. But for times when crises do happen, we’ll be there to help every step of the way.
About the role
The trustee will support the board, the CEO the Head of HR and wider senior team with advice, guidance and sharing their experiences specifically related to:
• Contributing to existing projects.
• Maintaining good relationships with relevant agencies and potential partners.
• Advising on Human Resources issues affecting Connection Support staff and volunteers.
• Assisting the tendering process for existing and new contracts.
• Guiding the board on addressing employee needs and advising on potential strategies that enable Connection Support to grow in the sector.
This is an exciting time to join Connection Support as we start our new three year strategy.
Time commitment
The anticipated time commitment for a Trustee is up to a day a month. Approximately 2-3 hours per month in person, and then 2-3 hours of supporting with projects which can be from home.
Trustee positions are not paid but travel and subsistence expenses are reimbursed.
About you
Our values are extremely important to us, so it is essential that your personal values align with ours, and you are passionate and motivated by the impact you can have by being part of Connection Support. We would also like you to have the following;
• Experience of UK employment law as an HR Professional at Manager or Director level.
• Creating and implementing staff and organisational development programs to support career development and staff wellbeing.
• Provide guidance on a myriad of HR topics e.g.; TUPE, remuneration, benefits, disciplinary, recruitment and training.
If you are not sure if this role is for you, we can arrange a no obligation chat with a member of the board or the CEO.
Previous experience as a Trustee is not necessary as we provide a full induction. We pair new Trustees with an experienced member and offer training opportunities to Board members.
How to apply
Please submit the following documents to our recrutiment department, informaiton can be found in the recuritment pack.
• We want to know why you’re interested in becoming a trustee. Please send us a cover letter or email telling is why you want to join the Board of Trustees, and your experience as outlined above. If you would like to share your experiences with us in a different way, please let us know and we are happy to support.
• We want to know more about you! Please send us an up to date CV of your career history, key responsibilities and achievements. If you do not have a CV, you can send us an email with a summary of your experience.
• We need to know what others say about you. Please send us two professional references(only contacted with prior consent). If you have any difficulty with references, please contact us and we can discuss alternatives with you.
Interviews
Interviews will be held as suitable people apply, so we encourage you to apply as soon as possible. We reserve the right to close this advertisement early.
If you are interested in finding out more about the opportunity and would like to discuss the role informally, please contact us and we will arrange a no obligaiton chat with the CEO or a member of the board.
Further information can be found in our Board of Trustees Recruitment Pack.
Application instructions are within the recruitment pack, or you can visit our website or contact us directly.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
MUSLIM VOLUNTEER MENTOR
Can you offer your support to a young person via mentoring?
FCCT are looking for volunteers to play a supportive role by actively mentoring young offenders (aged 15-30 in HMP/YOI Feltham) and to offer support under the ‘7 pathways to Reducing Reoffending’:
FCCT offer support under the seven pathways to reducing reoffending including signposting to relevant organisations:
- Accommodation
- Education, Training and Employment (ETE)
- Health
- Drug and Alcohol Misuse
- Finance, Benefits and Debts
- Children & Families
- Attitudes, Thinking and Behaviour.
Our aim is to help young people overcome hardships and make the positive transition back into wider society and to help to reduce reoffending rates.
Scope of Volunteer Main Role and Duties (not exhaustive):
Mentoring Arm:
- Work through a ‘Discharge List’ systematically, cross referencing with the Operations Manager, so as not to duplicate any work or contact with the young people (primarily of Muslim faith).
- Hand out and (where needed) help complete ‘Survey Questionnaires’ given to young people from the ‘Discharge List’, in order to ascertain what type of job or education sector the young person would be interested in going into. Forms to be given to the Operations Manager afterwards.
- Follow up with a one-to-one session – register the young person to the FCCT programme and completing relevant paperwork, which will include our ‘Client Profile Form’ and ‘Consent Form’.
- Update a shared ‘Client Spreadsheet’ which will be used to capture data information, as to the young people that FCCT are engaging with.
- Identify relevant Mosques etc for the young people to attend post release and contact said religious establishments, to understand their referral criteria and then make relevant referrals, where required.
- Collect testimonials from the young people in relation to the support FCCT have offered them.
- Mentoring of young people
- Make or facilitate family contacts for resettlement purposes, in relation to the young people.
We are looking for individuals who demonstrate the following attributes:
- Commitment: Shows commitment to the organisation, its values and its clients, understanding that the building of trust and consistency is key, in terms of the clientele FCCT work with.
- Communication: Communicates well both verbally and in writing. An ability to communicate effectively with young people would also be an added benefit.
- Resilience: Demonstrates patience and understanding in the face of challenges.
- Professionalism: Complies with all FCCT policies and procedures, particularly regarding Safeguarding, GDPR etc.
- Non-judgemental: Demonstrates empathy and openness and does not impose personal values or conscious or unconscious bias.
- Solution focused: Can help to identify issues and meets challenges with optimism and offers solutions, seeing them as an opportunity to learn.
Training and Support
We will provide all the necessary training. Training will be provided on an ongoing basis and volunteers will be given a full induction of the organisation and how the projects run. Volunteer expenses will be paid.
Time Required
FCCT ask for a minimum of 8 hours a month. Due to the flexibility of the role, the hours can be distributed over different days between the core hours of 9am - 5pm, including Sundays.
Benefits for Mentors Include
Volunteer Expenses will be paid
Training given, which includes modules such as an Introduction to Mentoring, The Criminal Justice System, Communication Skills etc
FCCT staff can provide references for other job/opportunities
Client front-facing work with people with complex needs
Liaison with statutory agencies within the prison
Liaison with community organisations
Liaison with other volunteers
Student Placements
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
£Volunteer - allowance of travel and luncheon voucher
Minimum 7 hours pw, up to 21 hrs depending on availability
Ref: VPR-251
Are you a proactive, collaborative and approachable individual with the desire to support others to develop improved employability skills and progress towards employment? Do you have the patience and willingness to work with sometimes vulnerable, talkative and demanding clients?
If so, St Giles is looking for a Volunteer Peer Advisor to work collaboratively with staff across St Giles Trust and externally to develop a flexible, holistic and personalised pathway towards employment for clients.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
As directed by the Caseworker or Team Leader, you will carry out promotional and engagement activities to recruit participants, as well as individual needs assessments with participants, obtaining information from referral agencies where possible. You will support participants in carrying out individual and group activities to implement their plans and make progress towards employment, plus act as a Peer Advisor to participants, providing ‘support from someone who has been there’.
We will also count on you to act as a positive role model for what participants can achieve, help develop their confidence and make referrals for specialist help, including what is available within the project, plus, as skills develop, take on a small caseload of participants.
What we are looking for
- Knowledge of support needs and the issues facing individuals with barriers to work
- Ability to work in line with relevant legislation, policies and procedures
- Level 3 Advice and Guidance or equivalent or willingness to work towards
- Commitment to promoting equality and celebrating diversity
- Commitment to safeguarding children and vulnerable adults
- Strong interpersonal and communication skills, written and verbal.
Please note: this role requires that successful candidates must undergo an Enhanced Adult DBS check, on the basis that the post involves contact with vulnerable participants and colleagues.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.
We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
Closing date: 10 August 11PM
We help people held back by poverty, unemployment, the criminal justice system, homelessness, exploitation and abuse to build a positive future.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Voluntary Action North Somerset are seeking a new Trustee
Location: Weston Super Mare
Time Commitment: c.6-12hrs per month
Remuneration: This is a voluntary, unremunerated role. VANS will reimburse its Trustees for reasonable expenses incurred in carrying out their duties.
Voluntary Action North Somerset (VANS) is an independent charity that has championed the non-profit sector across North Somerset for over 27 years. They are dedicated to creating a connected, inclusive, and thriving community for all.
VANS’ central mission, primarily but not exclusively in North Somerset, is to champion, support and strengthen the role of the non-profit sector, including voluntary, community, faith and social enterprise organisations; to establish projects that address the needs of the people in our communities; and to strive to grow this mission on a sustainable, long-term basis.
The key areas of work for the team are:
· Domestic Abuse Recovery Service (DARS).
· Children & Young People
· Ageing Well
· Equality, Diversity and Physical Activity
· Volunteering
· Consultancy and specialised projects/programmes
Experience:
They are looking for people with general management experience, a commitment to the non-profit sector and a demonstrable ability to work effectively as part of a team, combined with integrity and strategic vision, and able to make the time commitment required to make a real difference, as outlined above.
Prior experience of voluntary, non-executive or Trustee work, while not essential, would be of interest and specific areas of interest include:
· Finance
· Human Resources
· Business/charity connections
· IT/Digital Systems management.
Completed applications should be sent by email FAO Sandy Hinks quoting Ref to:MC2605
Closing date for applications: 6th July 2025
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Description
Join our amazing team and make a real difference to people living with sight loss. Help create a welcoming and safe environment for people to share their experiences, ask questions and support each other and connect with a local community in a group setting via Facebook.
In this role you will be:
• Managing group membership – authorising Requests to Join.
• Creating a warm and welcoming environment.
• Supporting group conversations.
• Working with a Volunteer Moderator Team to create engaging content for the Group.
• Ensuring House Rules are followed and content is appropriate.
What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.
• A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.
In return for donating your time we will provide:
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
What is the Access Advisory Group?
We want to be able to share the Royal Air Force (RAF) story with everyone, including those living with all kinds of disability, visible or hidden. Our Access Advisory Group is a group of volunteers who meet to support and advise the RAF Museum to ensure access for all. Examples of previous areas of group input include new exhibitions to commemorate the centenary of the RAF and the access information available on our website.
What will I be doing?
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Attending meetings a few times a year, which you can opt to attend either online or on site,
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Giving the Museum your opinion and advice on matters relating to access,
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Contributing to tangible improvements and changes at RAF Museum London.
This role is perfect for you if you…
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Live/have lived with a disability or have an understanding of living with a disability, or live with dementia or are supporting/have supported someone living with dementia,
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Have an interest in museums and a commitment to making museums accessible,
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Have the ability and willingness to use your experience to help us improve access throughout the Museum,
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Are committed to attending three meetings per year either online or at the RAF Museum in Hendon.
How much time would I need to commit?
The group meets three times per year (on dates agreed in advance). You can opt to attend on site or online. Meetings last for approximately two hours and are usually held during Museum opening times (10am – 5pm). We may also send occasional emails asking for advice and opinions.
Generally meetings are held every four months. Our address in London is Grahame Park Way, NW9 5LL.
What happens next?
Once you have completed the form to show your interest, we will email you with the date of the next meeting. Having attended this meeting, you could then decide if this group is for you.
Expectations
- Attend three meetings per year
Benefits
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Help heritage to be accessible to all,
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Become part of a great team of volunteers and staff,
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Gain behind-the-scenes experience within the heritage sector,
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Discover more about the history of the RAF,
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25% discount at our retail outlets and café,
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Free access to flight simulator, 4D and virtual reality experiences,
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Travel expenses reimbursed up to £14.50 per day, in line with our policy,
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Free entry to a wide range of museums and heritage sites across the UK.
Contact
Please apply by clicking the Apply Now button on this page.
The client requests no contact from agencies or media sales.
Our client the Coroners’ Court Support Service is currently recruiting for two Trustees to join its board. is an independent voluntary organisation whose trained volunteers offer emotional support and practical help to bereaved families, witnesses and others attending an Inquest at a Coroner’s Court. They are a charity who do not receive central funding, and rely on grants and donations to be able to undertake their work.
The CCSS is now looking to appoint two new Trustees onto it’s board:
Public Relations /Media/Communications/Marketing Trustee – an experienced Marketing & Communications professional who will contribute to strategic discussions and decisions, with a particular focus on all marketing and communications aspects. You will be an expert in marketing or PR/Communications along with sector knowledge in press/media management.
Legal Trustee - A legal expert who can help guide the charity through the legal implications of their options, whilst also ensuring that the CCSS complies with its governing documents, charity law and relevant legislation.
Trustees have a duty to ensure that the charity is well run, solvent, legally compliant, and working towards the charitable purpose for which it was established, and Trustee roles are an important and highly rewarding way to support an award winning organisation. Please note that Trustee roles are unremunerated voluntary positions, although reasonable travel expenses will be paid.
The CCSS is committed to equality of opportunity, supports, and encourages under-represented groups, and values diversity. We seek people from a wide range of backgrounds, who will bring a fresh perspective to the Board, and having reviewed existing Trustee's diversity, skills, and experience, the CCSS are keen for the Board to reflect the diversity of the communities that they work with and therefore welcome applications from all sections of the community.
Please contact Heidi Earp, Director of Langton Not 4 Profit our retained consultants for further information on the role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our vision for volunteering
Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.
The difference you will make to cats and people
Unfortunately cats can occasionally stray or get lost, which can be extremely distressing for their owners. Our lost and found volunteers are passionate about reuniting lost cats and bringing families back together. They help cats and their owners by advertising lost cats and providing support, advice and guidance to people searching for their cats.
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Cover agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
A bit more information about this role and the team
- Going out to scan cats; own transport is needed
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Delivering donated food to stray cats being fed by households, if required
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Providing a quarterly update report to the local volunteer committee
What we need from you
You’ll be:
- Responding to enquiries from the public about lost and found cats
- Keeping up to date records of lost and founds cats
- Matching cats that are reported lost with those reported found
- Advertising lost and found cats
- Providing help and information to owners about their lost cats
Time expectation
Our lost and found volunteers usually spend between 2 to 3 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.
You may be just the volunteer we’ve been looking for!
We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.
Making a better life for cats, because life is better with cats


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As a Trustee at NSDAS with a focus on the Treasurer role, you will play a vital part in ensuring the financial stability and integrity of the charity. You will work closely with the Board of Trustees CEO and Finance Manager to oversee the financial management of the charity, providing strategic guidance and ensuring compliance with certain regulatory requirements.
The role of the Treasurer
·Oversee the charity’s financial management and reporting, ensuring transparency and accountability.
·Work closely with the CEO and Board to develop a long-term financial strategy.
·Ensure compliance with charity finance regulations and best practices.
·Contribute to financial reports to the Board, making complex information accessible and actionable.
·Manage and review the work of the Finance Manager.
North Surrey Domestic Abuse Service (NSDAS) supports anyone affected by domestic abuse and their children living in the boroughs of Elmbridge, Spelthorne and Epsom and Ewell. We provide free, confidential and independent advice, skilled practical help and ongoing emotional support and information, regardless of sex, race, ability, gender, religion or income level.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
As an Administrative Support Volunteer, you will play an essential role in the team, complimenting the work of the Manchester Hub and allowing Shelter clients to receive the support that they need. The opportunity will allow you to make a difference in your local community as well as gaining hands-on experience in one of the UK's leading housing charities.
Suggested Involvement: e.g. A suggested minimum commitment of one day per week for six months
Availability: e.g. This volunteering opportunity will take place within our working hours, Monday-Friday, 9:00-17:00
Location: Manchester Hub, Unit 3, Great North Tower, 5 Watson St, Manchester M3 4EE
Supervised by: Hub Administrator
Why get involved with Shelter?
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.
Shelter volunteers are involved in our head office, services, shops, campaigns, events and our legal teams, and they all contribute their valuable time, skills and experience. We simply couldn’t achieve our goals without them.
Main tasks
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General administrative tasks (photocopying, scanning, and minute taking)
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Covering reception and meeting and greeting people who are dropping into the office on an ad hoc basis
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Updating local resource documents, such as local authority information sheets
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Inputting information on to our case management system
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Supporting the team with resources for delivery of training
Skills and experience required
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Previous administrative experience or an interest in gaining administrative skills
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An interest in social welfare e.g. housing, welfare benefits, debt.
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Ability to manage your own time and task load
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Confident and professional telephone manner
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Good communication skills (this may be through experience of working with the public).
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Confident IT skills including Microsoft Office programmes.
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The ability to work as part of a team and value others
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Willingness to follow Shelter’s policies including Volunteering, Health & Safety, Equality & Diversity, Confidentiality and Data Protection
Induction, learning and development
To enable you to take part in this opportunity, Shelter will:
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Provide you with a Volunteer Handbook and all Policies & Procedures
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Provide e-learning including Equality & Diversity, Health & Safety, Data Protection, Environmental Awareness and Safeguarding
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Provide access to other appropriate Shelter training
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Provide a local induction relevant to your role
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Pay ‘out of pocket’ expenses in line with Shelter’s Volunteer Expenses Policy
Benefits of volunteering with Shelter
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Supporting Shelter in our fight against bad housing and homelessness
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Gain valuable work experience
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Be part of a great team
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Build your confidence and develop transferrable skills
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Enhances your CV
Next steps
Please complete an online application for this role. After you have applied, we will invite successful candidates to an informal interview to discuss the role further.
Please note, you will be asked to declare any unspent convictions. Having a criminal record does not mean that you cannot volunteer with us. It may limit the different ways that you can get involved, but please contact us if you require more information.
This is a voluntary position that supports the work of our services and is not replacing the work of a paid member of staff. This role profile does not form part of any contract of employment.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting new role, the purpose of which is to gather feedback from both clients and stakeholder to assess the broader impact of our work.
We are looking for a volunteer to undertake follow up phone calls to clients, this might be after an intervention with them or at intervals after closure. To ensure we a complaint with GDPR, we record consent, and this is stored on our inhouse Client database CRM.
The volunteer will be provided with a list of questions to ask to gather feedback and would be expected to detail the responses.
Suggested Involvement: Approximately one day per week (can be more & can be flexible around your commitments)
Availability: This volunteering opportunity will take place within our working hours, Monday-Friday, 9am – 5pm
Location: Shelter Birmingham, 38 The Priory Queensway, Maple House, Birmingham, B4 7LA
Supervised by: Birmingham Volunteer Coordinator
Why volunteer with Shelter?
A home is a fundamental human need, as vital as education or healthcare. But in Britain today, that right is denied to millions of people whose lives are blighted by homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. The time for change is now.
As a Client and Stakeholder Feedback Volunteer, you’ll be supporting the day-to-day work of Shelter’s and providing updates on client's experiences. Volunteers are essential to Shelter’s mission to end housing injustice. We welcome volunteers from all backgrounds. The insights and life experience our volunteers bring to Shelter are valued as much as their contribution through volunteering.
We aim to provide our volunteers with a positive experience. This is by prioritising accessibility and tailoring the support we provide to the needs of the individual. We make sure our policies and processes are equitable, which means that no-one is unfairly disadvantaged while volunteering because of their background or identity.
Main Tasks include
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Make follow-up phone calls to stakeholder and clients after they have accessed our services to gather feedback from them.
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Ask set questions when speaking with stakeholders and clients to see if and how advice has made a difference to them and record their responses.
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Assessing and adding in quantitative and qualitative data to our client database (CRM).
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Present the responses in an accessible format e.g. using Word or Excel.
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Identify key findings and/or trends and discuss with relevant team member(s)
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Provide insight into improvements for the activities involved
Skills and experience required
The aim of the post is to gather information and feedback regarding the service we offer and the impact this has made. Therefore, we are looking for somebody who is:
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Comfortable interacting with stakeholders in person and over the telephone
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Is considerate of tone and language during interactions.
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Has good listening skills.
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Has strong written skills and the ability to take detailed and accurate notes of the discussion whilst on the telephone or in person.
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Has good IT skills, including experience using MS Office software such as Excel and Forms.
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Is resilient to potentially challenging conversations, while understanding the boundaries of the role.
To enable you take part in this opportunity Shelter will
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Provide a volunteer pack including a Handbook and all Policies and Procedures.
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Provide an induction into your role
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Provide access to our learning on data protection, safeguarding and screen wellness as well as other appropriate role specific training.
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Reimburse “out of pocket” expenses in line with Shelter’s volunteer expenses policy.
Benefits of Volunteering with Shelter
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Supporting Shelter in our fight against bad housing and homelessness.
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Gain valuable work experience and enhance your CV.
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Meet new people and be part of a great team.
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Build your confidence and develop transferable skills
This role will allow us to see the effects of the housing advice and workshop delivery received by clients and professionals and if there are any additional impacts such as increased sense of stability or more confidence in their rights.
This role is an opportunity to make a real difference to the households we assist. You’ll be developing your own knowledge and skills to support local people with a range of housing issues. You will gain experience of volunteering within a recognised national housing charity, while supporting your local community.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role: Director of National Impact
Job Description:
Youth Advantage UK is seeking a volunteer Director of National Impact to develop and lead its National Impact Directorate in identifying and delivering on opportunities for the organisation to grow its impact. The successful candidate will be responsible for ensuring the Directorate’s two Departments (Research and Project) produce high-quality research and related projects and events able to influence decision-making and policy on a national scale in line with the organisation’s strategic priorities. Working closely with the COO and the Policy and Ethics teams, the ideal candidate will use their prior experience to effectively guide and strengthen the organisation’s ability to enable evidence-based, national change. They should have excellent writing and speaking skills, IT literacy, and the ability to work well independently and in a team.
This role reports directly to the Chief Operating Officer.
Responsibilities:
● In line with the organisation’s strategic priorities, to lead the National Impact Directorate in designing, developing and implementing impactful research and project objectives.
● To line manage the Head of the National Impact Research Department and the Head of the National Impact Project Department, supporting them to effectively manage their own teams and to develop and implement the frameworks necessary for producing top quality research output (including academic articles) and subsequent events, campaigns and project relating to research findings and organisational strategy respectively.
● To work with HR in creating a strong National Impact Directorate composed of individuals with the appropriate skills and expertise. To ensure these volunteers are appropriately supported and trained during their period of service.
● To work alongside the Policy team to source potential commissions and influencing opportunities, shaping research and project focus and output accordingly.
● To develop short- and long-term strategies in relation to both aspects of the Directorate’s activity, ensuring that these align with the wider strategies of the organisation.
● To liaise with the Policy and Ethics teams on an ongoing basis, ensuring that their advice is incorporated into Directorate decisions and output.
● To take responsibility for relationships with key external stakeholders, at all times representing the organisation positively and professionally.
● To work on an on-going basis with the other members of the organisation’s Senior Leadership Team in determining its strategic priorities and incorporating these into the Directorate.
● To monitor, analyse and respond to external trends which impact on the organisation’s strategies and the National Impact Directorate’s activities.
● To work closely with the organisation’s Communications team in developing and implementing effective strategies to raise the organisation’s profile and impact.
● To create blogs and articles on related issues and to find and distribute information on related topics which may be of interest to the other organisation members.
● To support the Chief Executive Officer in presenting national impact strategies to Youth Advantage’s Trustees.
Requirements:
● Experience in research and planning, as well as leading key campaigns or programmes.
● High-level understanding of carrying out quality research, ideally in an area related to the organisation’s priorities.
● Excellent knowledge of a range of methods and approaches to effectively disseminating research results.
● Excellent leadership and organisational skills, with proven experience of setting priorities and motivating team members.
● Excellent writing and speaking skills.
● IT literacy, including proficiency with Microsoft Office and Google Suite.
● Ability to work well independently and in a team.
● Strong attention to detail and organisational skills.
● Ability to prioritise tasks and manage time effectively.
Benefits
● Gain valuable experience in leading a research and project team.
● Opportunity to work with a dedicated and passionate team.
● Flexible working hours.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About StreetVet
StreetVet is a fast-growing national charity, committed to providing free vet care to the pets of those experiencing homelessness and to keeping pets and owners together to maintain the human-animal bond. StreetVet relies on its team of over 250 vet and nurse volunteers in 23 locations around the UK to provide free veterinary treatment, funded by grants, corporate and private donors and partners. Since inception in 2016, the charity has treated nearly 3,000 pets and has won numerous awards including the Vet Trust Award for the Most Trusted Veterinary Charity, Purina Better with Pets Prize and Homeless Link Excellence Award for Excellent Support.
Our Top Priorities
We are looking for a new Trustee with a veterinary background who can bring a fresh perspective to our board. Working with the Trustee Board and Senior Leadership Team to support with clinical governance, particularly regarding compliance, statutory, legal and regulatory requirements. As a young charity we still need practical, hands-on support from time-to-time from the trustees in their area of expertise while we work to mature into an organisation where the trustees can focus on a purely governance role. Being a trustee can be a very rewarding and enjoyable experience, offering opportunities to help shape the future direction of the charity, enhance the lives of people in our local communities and gain valuable satisfaction of contributing to an effective and ambitious growing charity.
Role Description:
The Clinical Governance Trustee will oversee the charity’s clinical governance for the benefit of the animal patient and the client owner. Practical guidance will be provided to enable StreetVet to help all veterinary surgeons and veterinary nurses to understand clinical governance, whether they are in clinical practice, or not.
Role Responsibilities and Duties:
• Play a full and effective role on the Board of Trustees (attend minimum 75% Trustee Board meetings)
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Act as a conduit for clinical governance information between the Trustee Board, CEO and Clinical Director.
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Meet with Clinical Director quarterly.
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Ensure volunteers are familiar and coherent with the Royal College Veterinary Surgeons Clinical Governance Code and VMD requirements.
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Keep up to date with Continuing Professional Development (CPD) and new developments relevant to the area of work.
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Reflect upon the charity’s performance, making appropriate changes to practice.
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Critically analyse the evidence base for procedures used and making appropriate changes to practice.
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Reflect upon communication with other members of the StreetVet team and making appropriate changes to practice.
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Reflect upon communication with clients and making appropriate changes to practice.
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Have clear protocols in place to ensure all staff are familiar with procedures for ensuring patient safety.
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Communicate changes in procedure to the whole practice team.
Who we’re looking for - knowledge and experience
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A thorough understanding of the veterinary sector.
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Knowledge of veterinary care within the charity sector would be beneficial.
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Must be a member of the Royal College of Veterinary Surgeons (RCVS)
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Ability to advise and recommend clinical governance activities and reviews, where necessary, to fulfil the requirements of RCVS code of conduct and VMD requirements.
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Excellent networking, influencing and communication skills
Input and Time Commitment:
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A time commitment of 2-4 hours a month would be expected.
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Trustees are expected to be available for regular consultation and input on a range of issues in between meetings, usually via email.
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Attend at least one outreach a year.
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Attend virtual quarterly board meetings, held on third Tuesday of January, April, July, October at 6pm. Meetings duration approx 1 – 2 hours.
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Papers for the meeting are sent the week prior and Trustees are to ensure they have read and understood all the information in advance in order to participate fully.
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Attend annual conference – usually 2 days in London.
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Attend in-person annual strategic review, usually half a day, in London.
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Training will be provided to give a good understanding and acceptance of the legal duties, liabilities and responsibilities of trustees.
Personal Attributes:
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Good time management and personal motivation, and ability to work flexibly with a small fast-growing organisation
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Belief in the vision, mission and values of StreetVet
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Commitment to equality, diversity and inclusion
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An ability to think logically and objectively to identify key issues and good judgement to support robust decision making
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Ability and willingness to devote the necessary time and effort to the role
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Good communicator, able to both empower and challenge supportively
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An ability to think creatively
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A willingness to speak their mind and voice opinions even if these are not shared by other trustees
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An ability to work effectively as a member of a diverse team
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Up-to-date IT and digital skills to facilitate collaborative and remote working
Potential Trustees must confirm that they are not disqualified under the automatic disqualification rules details on the government website - weblink included in the role description.
Applications close: 31st July 2025.
StreetVet is a national charity, committed to providing free vet care to the pets of people experiencing homelessness & to keep pets & owners together




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The difference you will make to cats and people
Without the passionate and committed teams of volunteers across Cats Protection we wouldn’t be able to help the thousands of cats and kittens each year that rely on us for help. Our Cat welfare team leaders have the important role of coordinating, encouraging and supporting teams of fosterer volunteers and cat care volunteers. They help make sure volunteers with direct cat care roles are happy and confident and provide advice and guidance when needed. This incredible teamwork means we are able to help more cats and kittens in need.
You can expect us to
- Make you feel welcome, included and respected in line with our values and behaviours
- Support you in having a positive and impactful experience at Cats Protection
- Cover agreed out-of-pocket expenses in line with our Expenses Policy
- Provide you with access to learning, development and engagement opportunities
What we need from you
You’ll be:
- Volunteering alongside colleagues including the branch coordinator/team leader, Cat Welfare team, branch development manager and Vet team to ensure that cat care policies, procedures and standards are applied
- Support fosterers to follow cat welfare policies and procedures
- Acting as the main point of contact within the branch for cat welfare and ensuring that welfare updates are shared and implemented effectively
- Supporting the branch by ensuring that accurate and up to date records of all cats helped are maintained, using specified systems
- Attending relevant volunteer training sessions and encouraging other volunteers to do likewise
- With the other volunteers, recruit, induct and support all branch fosterers and cat care volunteers
- Represent the branch at relevant meetings
- Play an active part in the branch committee, being part of the branch team leading on cat adoption information and updates
- Collaborating with the cat adoption team leader to ensure the highest standards of cat care are applied in line with our policies and procedures
Making a better life for cats, because life is better with cats

