It support officer volunteer volunteer roles in Belfast

VOLUNTEER CASE OFFICER

Across the UK, our 60+ local branches work with disabled people to help them live the lives they choose. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.

Our Case Officers are a vital part of our local branch activities. They use their organisational and IT skills, sometimes along with a knowledge of engineering, to make sure their branch is best able to support people.

What the role involves

This is a varied role that each branch tends to do a bit differently, but it will involve:

• Processing and allocating cases which have come to the branch

• You may have engineering experience or be a skilled craftsperson, but this is not essential

• Using our online referral portal to manage and update case notes

• Attending regular meetings of the local branch

We can support you to develop the skills you need for this role, and there’s an induction that covers all the areas above. You’ll also have chance to discuss your role and any additional needs with us.

What you’ll need for this role

• Warm, approachable and confident to call referrers/clients to initiate discussions

• Comfortable working with people, listening to them and understanding their needs

• Able to apply our risk management system

• Able to keep people’s personal details safe

• Willing to follow Remap policies and procedures – and a commitment to our values

You’ll also need to complete the induction checklist and a reference check.

If it works better for you, there’s a possibility this role could be done remotely.

Why volunteer

When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. We’re a volunteer led organisation and we couldn’t do what we do without  your hard work, skills and commitment.

N.B. We’ll reimburse any out-of-pocket expenses during your time with us.

Are you looking for a new opportunity to make a real difference, change lives, and help create a positive, supportive environment?

Hidayah is a volunteer-led organisation supporting LGBTQ+ Muslims through community support, advocacy, education, and wellbeing initiatives. It creates safe, inclusive spaces where people can connect, feel empowered, and have their voices heard, while promoting equality and positive change across the UK and beyond.

The Wellbeing Officer Trustee provides guidance, support, and signposting on mental health and wellbeing to volunteers and service users.

KEY RESPONSIBILITIES

• Develop and implement proactive wellbeing strategies to reduce harm and support volunteers in public-facing roles. 

• Manage and respond to wellbeing queries via the designated inbox, including triage and signposting. 

• Create and maintain wellbeing resources for service users and volunteers. 

• Use feedback and data to identify wellbeing needs and improve support provision. 

• Build and maintain relationships with external mental health and wellbeing services. 

• Attend Trustee Board meetings and provide regular updates. 

• Support planning, events, and organisational activities where possible. 

• Assist with fundraising and promotion of Hidayah initiatives. 

• Participate in internal communications and maintain shared systems (e.g., Google Drive). 

• Contribute to the Annual Report. 

• Respond to communications promptly. 

• Uphold Hidayah’s values and mission. 

• Serve until the next AGM (subject to a 6-month probation period).

PERSON SPECIFICATION

Essential Knowledge & Experience

• Understanding of mental health, wellbeing, or emotional support in a community or voluntary setting. 

• Experience supporting individuals through advice, signposting, mentoring, or similar roles. 

• Awareness of safeguarding, confidentiality, and boundaries when working with vulnerable people. 

• Experience working or volunteering in collaborative or community-based environments. 

Essential Skills & Abilities

• Strong listening, communication, and empathy skills. 

• Ability to respond calmly and appropriately to sensitive or emotional situations. 

• Good organisational skills and ability to manage inboxes, queries, or tasks efficiently. 

• Ability to work independently and take initiative with minimal supervision. 

• Strong teamwork and collaboration skills. 

• Basic IT skills (email, Google Workspace, or similar tools). 

Personal Qualities

• Compassionate, approachable, and non-judgmental. 

• Reliable, responsible, and consistent in availability. 

• Committed to equality, inclusion, and supporting LGBTQ+ Muslim communities. 

• Able to maintain professionalism, confidentiality, and emotional boundaries. 

• Passionate about improving wellbeing and community support

ADDITIONAL REQUIREMENTS

• Must be 18+ and based in the UK. 

• Willingness to commit to a voluntary trustee role (approximately 4–5 hours per week minimum, with flexibility for additional time when required).

WHAT BENEFITS DO I GET FROM THIS ROLE?

• Opportunity to make a meaningful impact in LGBTQ+ Muslim wellbeing. 

• Governance and leadership experience. 

• Opportunity to shape wellbeing support services within the community.

• Training and development

Make a difference in the lives of children, families and women. Become a PACT Trustee.

We are seeking two voluntary trustees to join our exceptional Board of trustees: One with professional experience in Safeguarding and one with professional experience within the Violence Against Women and Girls sector, or closely aligned areas.

If you are committed to making a lasting impact and guiding a charity that makes a positive difference to hundreds of lives every year, this is an incredible opportunity to join us on our mission.

You do not need previous trustee experience as we provide a full induction and ongoing training. This is a unique chance to apply your expertise at strategic level, playing a pivotal role in ensuring we continue delivering high-quality, trauma-informed services, championing the welfare of vulnerable families, and shaping supportive policies that protect children and strengthen communities.

PACT (Parents and Children Together) has been building and strengthening families since 1911 through outstanding adoption services and specialist therapeutic and trauma informed support services across Reading, the Thames Valley, and southern England. As one of the UK’s leading voluntary adoption agencies, we place children with loving, permanent families (over 81 placements last year) and offer lifelong specialist support through services like our Strengthening Families Team, CATCH and Adopter Champions. Alongside our adoption service provision, we empower women facing multiple disadvantages through our Alana House women’s centre and help children and their non-abusing parents recover from trauma via our Bounce Back 4 Kids programme.

Who we are looking for

We warmly welcome applications from people of all backgrounds and actively encourage individuals from underrepresented groups, including those with lived experience of adoption, care or disadvantage to apply. Diversity of thought and experience strengthens our Board, and we value perspectives from different communities, cultures and lived experiences. Your expertise will help us deliver inclusive, high quality services for children, families and women.

These trustee roles are voluntary positions that are home-based with occasional travel to our Reading head office for in person board meetings or to collaborate with PACT colleagues relevant to your lead role (reasonable expenses covered) and support for our events. The time commitment is around one day per month, including quarterly Board meetings and input into wider charity matters. We aim to be flexible and will make adjustments where we can support accessibility and your availability.

For the Safeguarding Lead Trustee role, we would welcome applications from interested individuals who have current strong understanding and experience of safeguarding legislation, especially in children’s social care.

For the Violence Against Women and Girls Trustee role, we are looking for individuals with demonstrable experience of working in this sector, or in closely aligned areas (e.g. domestic abuse, sexual violence, women in the criminal justice system, safeguarding, trauma informed services). You will have a strong understanding of the policy, commissioning and funding landscape relating to this field.

What would you get as a PACT trustee?

· Satisfaction of helping vulnerable children, women and families, and giving something back

· An opportunity to exercise your skills and knowledge, possibly in a different environment or context

· A chance to contribute to the charity’s strategic growth

· A chance to expand your experience of charities and gain new skills

· An opportunity to work alongside other skilled and committed trustees

· High-quality induction, training and support from us and other charity-support organisations

· Being a Trustee can support the acquisition of valuable skills and experience that support career development

We understand that becoming a trustee is a commitment and you want to ensure that you are applying for a role that matches your values and requirements. You will find lots more information about PACT on our website and one of our trustees also kindly provided this short video with further details.

If you believe you can contribute to the skills and diversity of our Board and would like to apply, please visit the volunteer page of our website  where you will find the trustee recruitment pack and application form.

We are committed to making our recruitment process accessible. If you need the information in a different format or require adjustments during the application process, please let us know.

We look forward to hearing from you!

The closing date for applications is 9am on Tuesday 01 September 2026.

Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards.

Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including an Enhanced Disclosure Barring Service (DBS) check.