Training manager volunteer volunteer roles

Salford Women’s Aid is committed to a world where domestic abuse and violence against women and girls is not tolerated, and where women and children can live in safety.

We empower survivors by providing safe spaces in our refuges, and community-based support after they leave.

Salford Women’s Aid provides a range of life saving and life changing services. We put the experiences of survivors at the heart of our work and help amplify their voices. Our specialist staff understand the diverse and complex needs of women and their children – and we are experts in the dynamics of domestic abuse and gender-based violence.

We are committed to enabling people to break free from domestic abuse.

Role Summary

Oversee the charity’s financial risk-management process and report financial health to the board of trustees at regular intervals.

Acts as a counter signatory on applications to funders and working with appointed accountants to ensure that annual accounts are submitted to all relevant regulators in a timely fashion.

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

At Cats Protection we help thousands of cats and kittens each year thanks to our dedicated and passionate volunteer groups. We have branches across the UK, all of which help our cats in different ways. Branches take in stray and abandoned cats and ensure they receive the veterinary care and attention they deserve; help raise funds, promote neutering and help spread cat welfare messages. Our branch team leader volunteers lead their local team by supporting and managing volunteers within their group, maintaining communications with both volunteers and employees, and helping promote a positive and professional image of Cats Protection.

You can expect us to

• Make you feel welcome, included and respected in line with our values and behaviours
• Support you in having a positive and impactful experience at Cats Protection
• Cover agreed out-of-pocket expenses in line with our Expenses Policy
• Provide you with access to learning, development and engagement opportunities

A bit more information about this role and the team

Winchester and District Cats Protection is a long-standing branch whose volunteer numbers have dwindled, reducing their activity level.  We are rebuilding the team and are looking for an energetic Branch Team Leader to coordinate the branch’s activities, working with existing volunteers and supporting new ones as we expand.  Our ideal candidate of course must be a cat lover, but should also have excellent people skills and be able to communicate effectively with people from a variety of backgrounds.  Although cat welfare experience is preferable, this is not as important as management skills and the enthusiasm to get stuck into something new.  Full training and support will be provided. 

What we need from you

You’ll be:

• Supporting your team of volunteers in all aspects of their roles, making sure volunteers are happy and confident
• Making sure the team observes charity best practice and compliance
• Collaborating with your Branch Development Manager (BDM) to plan volunteer activity
• Leading the team to follow Cats Protection policies, procedures and guidelines
• Monitoring expenditure and helping ensure long term financial stability of the volunteer group
• Organising and chairing team meetings
• Acting as an ambassador for Cats Protection

Time expectation

Our branch team leader volunteers usually spend 10 to 15 hours per week in this role, which is flexible and can be shared by more than one volunteer if needed. There will be times of year when more hours are required, such as towards the end of the financial year, but support and guidance are available.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better  with cats.

About The Role

Love nature and people? Join us as a Visitor Engager at WWT Slimbridge.

As a Visitor Engager, you’ll be out in the heart of the Wetland Centre, welcoming visitors and helping them connect with the amazing world of wetlands. From bringing conservation stories to life at our Arctic Adventure and Mission Possible exhibits, to inspiring families with hands-on activities and talks, this is a varied and rewarding role where no two days are the same.

You’ll help visitors discover incredible wetland species, support unforgettable experiences for all ages, and play a key part in sharing WWT’s vital conservation work. If you enjoy being outdoors, engaging with the public, and inspiring others through nature, this role could be for you.

We are particularly looking for people available to help on Fridays, Saturdays and Sundays. Unfortunately this role is not available for Under 18's.

What you’ll be doing

You’ll roam some of the most exciting exhibits around the centre, welcoming visitors, answering questions and helping them get the most from their visit. By sharing your knowledge of wetland species and seasonal highlights, using hands-on props and guides, and supporting family-friendly activities during events and school holidays, you’ll help bring WWT’s conservation work to life. 

Volunteers are an essential part of the WWT team. You'll get a warm welcome, including information on training, equipment and anything else you need. 

If you are interested in volunteering for WWT but don't wish to apply online, please email us, or give us a call, and leave us a message with your name and number. 

Just to let you know, some of our roles are very popular. To help our teams and minimise disappointment for people kind enough to want to support us, we might take roles down before the closing date if we get a lot of applications. If you do miss a role, or are looking for something particular, you can sign up to opportunity alerts.

We will begin contacting applicants for this role in the New Year as we are very busy delivering our seasonal events over the festive period. 

About You

What’s in it for you?

You’ll play a vital role in creating memorable, meaningful experiences for our visitors, helping to inspire a lasting connection with wetlands and wildlife. As part of a small, friendly and supportive team, you’ll receive all the training you need to feel confident and valued in the role.

You’ll spend time outdoors in beautiful natural surroundings, tuning into the rhythm of the seasons - an experience proven to boost wellbeing, reduce stress and lift your mood. Along the way, you’ll develop a wide range of new, transferable skills, with every day bringing something different and rewarding.

Most importantly, you’ll be making a real and tangible contribution to wetland conservation by encouraging others to care for nature and our planet.

Is this role right for you?

This role is ideal if you enjoy meeting new people and feel confident chatting with visitors of all ages, from curious children to enthusiastic adults. If you have a friendly, outgoing approach, a passion for nature and learning, and enjoy creating positive experiences for visitors, you’ll fit right in.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

Why you'll love volunteering at WWT

• Feel good knowing you are helping to restore wetlands, and our world
• Be surrounded and inspired by like-minded wetland lovers
• Hear from the people who inject their energy, passion and expertise into wetlands and wildlife - talks, walks, webinars, tea and cake...
• Free entry to all our wetland centres, including your family
• Volunteer discount on shopping and memberships
• Access to webinars and practical information to help you manage daily life

For more information and to apply, please visit our website. 

We look forward to hearing from you! 

Volunteer Admissions Assistant

You'll be multitasking throughout the day, with a mix of responsibilities including customer service, ticket sales, promoting Gift Aid donations, shop duties, guiding visitors and providing information about the Museum and the collection. If you enjoy a fast-paced environment and love engaging with people, this is the role for you. 

The Volunteer Admissions Assistant role is all about making a lasting impression and creating a memorable visitor experience. You’ll be:

• Welcoming and engaging with visitors, sharing information about the museum and its collection.
• Selling tickets and gift shop items, ensuring smooth transactions and great customer service.
• Collecting data for Gift Aid and marketing purposes, including how visitors found out about us.
• Creating positive experiences to encourage return visits and word-of-mouth recommendations.
• Helping visitors explore the Museum through interpretation, answering questions and distributing trails, accessibility and family activities.
• Maintaining the gift shop, including restocking, counting stock, and setting up attractive displays.
• Conducting online research and building contact lists to support marketing efforts.
• Promoting the Museum locally, raising awareness and encouraging more visitors to discover what we have to offer!

Who we’re looking for:

We’d like to extend an invitation to anyone, particularly members of the local community.  Full training will be provided, we are looking for anyone with:

• Great customer service skills – you will be friendly and confident about approaching visitors of all ages and backgrounds
• Great communication skills – you will be able to clearly explain information about the Museum and ticketing to visitors
• Good computer skills – with training, you will be able to use our ticketing system, email and Microsoft Office
• Good Sales Skills – you will be able to promote ticket sales and gift shop items as well as encouraging Gift Aid donations
• Multitasking skills – with various responsibilities such as selling tickets, guiding visitors, and managing the gift shop, you will be able to juggle tasks efficiently
• A good telephone manner
• Good team working skills

This role offers plenty of variety, and you'll play an important part in making every visitor's experience unforgettable.

Training and support:

All volunteers will first be invited for a training shift.  We have an induction and training process, during which we give volunteers the information they need to enjoy their time with us. Training is mainly 'on the job', supported by an experienced volunteer as well as the manager on duty. Volunteers are given regular feedback and we remain open to suggestions on how we can improve the volunteer experience. The Admissions Assistant receives continued training and development throughout their time with us.

Availability:

We are looking for volunteers who would ideally like to donate 2-4 shifts per month, weekdays or weekends, either as a 10-1.30pm shift, or a 1.30-5pm shift, for a minimum of 3 months. Ideally, you will be able to start immediately, although this is not essential. Travel expenses up to £5 will be paid, with up to an additional £5 for lunch expenses if you are on a full day shift.

Please note: Applicants from some overseas countries are required to have a relevant work permit or student visa to volunteer in the U.K. We’ll need to see this for our records before volunteering can commence.

Providing a confidential non-judgemental listening ear to Residents and Staff. Supporting those wishing to develop their spiritual journey from a Christian perspective. The role will be based across one of our hostels in Watford, Borehamwood, Bishop's Stortford, Welwyn Garden City, Hatfield or High Wycombe, 

Activities include:

• Proactively engaging with Residents and staff to build safe relationships and trust
• Offering a ‘listening ear’ to all and giving emotional support
• Sensitively discerning when to offer prayer and support from a Christian perspective, and when to use faith based language
• Be inclusive and welcoming to people of all religious faiths and none, referring people to other faith communities as appropriate
• Working alongside support staff, volunteers & local agencies
• Maintaining records of support and feeding back concerns about Resident welfare to Staff/Line Manager.
• Attend regular volunteer team meetings
• Being proactive in seeking spiritual and emotional support for your own benefit as this is a challenging role.

Additional activities could include:

• Facilitating group work for example: Retreat Programme, Bible Study, prayer or Mental Health Support.
• Welcoming new Residents by phone or in person
• Leading or helping with Chaplaincy lead events: Easter/Christmas activities, Remembrance Services
• Being an ambassador for YMCA’s mission in local Churches

Skills/Qualities/Experience:

• Be a good and active listener who can support others
• Be of a friendly, welcoming and cheerful disposition
• Self-motivated, reliable and punctual
• Sensitivity and courage to care for people experiencing a range of distressing situations including: grief, trauma, poor mental health, substance misuse, suicidal thoughts.
• A commitment to your own spiritual development
• A good understanding of the Christian faith, as well as some understanding of other faith traditions
• Ability to use both faith and non-faith based language, as appropriate
• Good communication skills in English; in person & over the phone
• A willingness to learn new things and get stuck in
• Ability to maintain confidentiality
• Ability to work as part of a team
• Respect the Christian ethos of the YMCA and uphold its values
• Always be prepared to give an answer to everyone who asks you to give the reason for the hope that you have

Training Support:

• A full induction to the service and specific site will be provided
• A one day ‘Chaplaincy Essentials’ training, plus a menu of additional training will be made available
• Online training: Safeguarding (Adults & Young People), Fire Awareness, Manual Handling
• Ongoing support and regular 1:1 meetings with your line-manager
• Team meetings and social events
• Mileage and expenses may be payable

You will need 2 x references and a DBS (we will apply for and fund this). 

You will be vital to the work of your local Scope shop, as one of the first faces customers see.

You will receive training on serving our customers on the till, taking payments and making Gift Aid donations. This makes a real difference to our income and the number of disabled people we can support.

Your role may include:

• using the till and cash handling
• welcoming and supporting customers
• helping to display stock and window dressing
• preparing goods for sale
• tidying and cleaning the shop

When and where

You will be based at our Scope shop at 64 High Street, Littlehampton, West Sussex, BN17 5EA. We are flexible on the times you would like to volunteer. We’d love your help for as little as 1 hour a week, but if you can give more time that would help us even more.

Who we’re looking for

We welcome anyone who is friendly and passionate about disability equality!

Some volunteers want to learn more about charities or about retail. Others want to make a difference to the lives of disabled people. Other volunteers are interested in our training and development opportunities. Some people join us to meet new people and make friends. Sometimes people want to help a charity shop they like shopping in, while also getting a discount in the shop!

We particularly welcome applications from disabled people. Equality and inclusion are at the heart of Scope’s mission. We are committed to creating a diverse and inclusive environment for all volunteers.

Skills and experience you can gain

• teamwork
• customer service
• till operation
• retail skills
• communication
• stock preparation and management
• health and safety
• valuable experience for your CV
• experience of a large, national disability charity

What we can offer you

• introduction to scope
• demonstration of your tasks
• training courses, in person and online
• personal development opportunities
• support and regular catchups from a dedicated manager
• agreed travel expenses
• adjustments to make the role accessible for you
• work experience for your CV
• a work reference
• 20% discount in your Scope charity shop

Safeguarding

Safeguarding is everyone’s responsibility. Scope is committed to safeguarding and promoting the welfare and wellbeing of children and adults at risk, whether receiving services or being staff or volunteers. We expect all staff and volunteers to share this commitment.

INDEPENDENT READING GROUP VOLUNTEER (FACE-TO-FACE) 

CARAS Youth ESOL Programme – Monday, Wednesday mornings  

About CARAS: 

Community Action for Refugees and Asylum Seekers (CARAS) is a registered charity that has been supporting refugees and asylum-seekers since 2002 empowering them to integrate and engage in the local community. 

Arriving as an asylum seeker/refugee can be a disempowering experience. Difficulties with language, accessing services and overcoming prejudice are ever-present. As an organisation we are committed to work alongside refugees to overcome those challenges, and to help them build their lives. 

We offer group support and targeted support work. We offer a range of activities including: ESOL classes; social and recreational activities such as youth club, drama, trips, and family activities; educational support for young people; and casework and advocacy support. 

Our values are at the centre of all our work: 

• Kindness: CARAS will nurture all who are part of our community, helping everyone to develop their skills, talents, and interests. 

• Justice: CARAS will strive for social justice following a rights-based approach in all our work and challenging instances when rights are not upheld in wider society. 

• Empowerment: CARAS works alongside people, recognising and respecting their skills and strengths and striving together for better outcomes. 

• ‘With’ not ‘for’: CARAS will put the voices, opinions, experiences and needs of its beneficiaries at the heart of all that we do. 

About Youth ESOL: 

Our award-winning ESOL project offers English language classes to young people at a wide range of levels. This provides vital skills, opportunities and social contact and is crucial for enabling young people to do well at school or college.

About the Role: 

CARAS is looking for Reading Group Volunteer to support our face-to-face study programme for young people.

The reading group is in Streatham and is an important element of a study programme for young people aged 14 to 18 who are out of formal education. The timings of the reading group sessions are as follows: 

• Monday afternoons 2pm to 3pm 

• Wednesday mornings 11am to 1pm. 

Volunteers are required to attend either one of both sessions. Volunteers are also welcome to stay and support the more traditional English language classes either before the reading session on Mondays or after the reading session on Wednesdays. 

Students will be supported to read at length and complete challenges that are adapted to their ability level.

The reading group aims to foster independence and a joy of reading among the young people and requires volunteers to learn about the young peoples' interests in order to help them select an appropriate text.

The ESOL teacher will provide volunteers with tips to support reading and understanding for emerging learners of English, such as phonics and elicitation strategies.

Volunteers will work with 1-5 students, mostly reading out loud with them or helping them to decode unfamiliar language.

Please note that ESOL classes do not run during school holidays, and we follow Wandsworth Council term dates.

Volunteer tasks and responsibilities: 

• Providing learners with one-to-one or small group support within the Reading Group sessions; 

• Helping to set up the classroom and provide learners with classroom resources; 

• Contributing to debriefs to inform the ESOL teacher how each student found the lesson/task and the students’ areas of greatest challenge and success;  

• Attending and contributing to volunteer debriefs after each session; 

• Making use of any community languages you may know to help students during the class; 

• Working collaboratively as a team and helping to shape the project; 

• Supporting people to develop their knowledge and skills, encouraging and inspiring participants to reach their full potential; 

• Assisting participants to recognise and celebrate their achievements; 

• Listening and supporting students to select, read and understand a text; Showing flexibility to the wide range of ability levels in the classroom; 

• Following CARAS’ confidentiality, safeguarding, health & safety, equal opportunities, data management and all other policies as relevant.  

Requirements: 

Essential

• To be 18 years or older; 

• An interest in education and English language teaching;

• Currently resident in the UK; has asylum-seeker or refugee status 

• * Able to provide five years’ worth of addresses, and willing to undergo a DBS check; *DBS and proof of residency is not necessary if you are a CARAS community member who is more recently arrived in the UK.  

• Able to attend volunteer induction training (online) prior to start of role 

• Able to travel to our community centre in Tooting (food and travel expenses can be reimbursed); 

• To be non-judgemental and able to engage with young people from diverse backgrounds; 

• To be reliable and punctual; 

• Good communication skills, especially with people who are new to English; 

• An interest in books and stories, writing and poetry 

• The ability to volunteer on Wednesday during Wandsworth term time for a minimum of four months; 

Desirable: 

• Knowledge of community languages, such as Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali or Spanish; 

• Experience of reading with young people or learners of English, or teaching ESOL or phonics. 

Through volunteering with us you will: 

• Gain experience of English language teaching; 

• Meet new members of your local community; 

• Learn about different cultures; 

• Learn about issues relating to refugees and people seeking asylum; 

• Work as part of a friendly, welcoming team; 

• Develop your skills and competencies such as literacy and phonics strategies for emerging learners of English; 

• Be able to access relevant training, including safeguarding training. 

• Be able to obtain a reference from us relating to your placement after 3 months of regular volunteering. 

About YAUK

Youth Advantage UK is a charitable organization that uses a research-led approach to inform policy work and projects that aim to promote and further the human rights of young people aged 11 to 25 across the United Kingdom.

Please note that this is a remote VOLUNTEER role.

We won't accept applications from individuals residing outside of the UK as we operate on the principle of bettering the lives of young people in the UK. Therefore, we require our volunteers to have an understanding of what it is like to live in the UK.

Responsibilities

• As the Senior HR Officer in our Volunteer Relations team, you will be reporting directly to the HR Manager, as well as oversee the day-to-day management of volunteer relations across our organisation, ensuring the  smooth execution of policies and adherence to the Volunteer Handbook. Your role involves being the primary point of contact for volunteers, addressing queries, and resolving issues promptly while upholding the organisation’s standards and values.

• You will also play a key role in fostering a professional and supportive environment for all volunteers, maintaining productive relationships, and ensuring operational excellence in volunteer management.

Duties

1. Exit Management

• Facilitate seamless volunteer offboarding processes, including conducting structured exit interviews to identify areas of improvement.
• Maintain accurate records of exits to inform retention and engagement strategies.
• Ensure compliance with organisational policies during volunteer departures.

2. Volunteer Inactivity Management

• Monitor volunteer activity levels and implement inactivity management procedures in collaboration with line managers.
• Maintain updated records to track and report volunteer activity trends.

3. Grievance and Conflict Resolution

• Implement and manage an efficient grievance procedure to handle volunteer concerns professionally and promptly.
• Ensure impartiality and transparency in addressing grievances, collaborating with relevant stakeholders for resolution.
• Collaborate with the L&D team to provide periodic training for volunteers and managers on grievance handling and conflict resolution.

4. Policy Execution and Compliance

• Act as the primary custodian of the Volunteer Handbook, ensuring volunteers are well-informed about organisational policies and procedures.
• Monitor compliance with organisational guidelines and address any violations in consultation with the HR Manager.
• Partner with the Policy team to update the Volunteer Handbook periodically to reflect regulatory changes and organisational needs.

5. Volunteer Relations

• Serve as the first point of contact for volunteers, addressing their queries and concerns to foster a positive environment.
• Actively promote inclusivity and diversity in all volunteer-related activities.

6. Compliance and Reporting

• Ensure all volunteer-related activities comply with organisational and legal standards.
• Prepare regular reports on the approved Key Performance Indicators (KPIs) including challenges and support needed.

Requirements

• Excellent writing and communication skills.

• IT literacy with own equipment (laptop and phone)

• Ability to work well in a team.

• Strong attention to detail and organisational skills.

• Ability to prioritise tasks and manage time effectively.

• Passionate for personal development

• Good experience and foundation in employee/volunteer relations

• Right to volunteer in the UK

Benefits

• This is a UK-based, 100% fully remote and flexible role.

• Supportive team and management to enhance your skills and build on your experience.

• Your work will help transform and empower many young people’s lives, rights, and interests and assist in promoting equality for all young people.

Why Volunteer with Us?

We are a supportive and friendly organization that takes pride in developing and nurturing our volunteers and providing them with excellent opportunities to thrive and further encourage their career growth and future aspirations.We offer a fully remote working environment and a flexible and adaptable working schedule. This is an excellent opportunity to join a growing organization, enhance your skills, and gain valuable experience. If this sounds like you and you are interested in applying for this position, please submit your CV.

What You’ll Gain

Recognition through:
oLinkedIn testimonial and reference
oA public thank you post
oPermission to list YouthAdvantage UK as an employer on your CV/LinkedIn
oA written reference upon completion of your commitment

We look forward to hearing from you!

Do you want to make a genuine difference in the lives of children and young people? Volunteer with our award-winning charity as a Qualifying/Qualified Therapist and help bring compassionate, accessible support to those who need it most.

We are currently recruiting for trainee or qualified therapist placements for our Express Plus arts therapy service. Express Plus offers creative, client-led therapy for children and young people aged 7–18 (or up to 25 where additional needs are present). The service runs during term-time only, with sessions held after school in Family Hubs located in the three most deprived wards of Westminster. We work within a community setting and place a strong emphasis on reflective, responsive practice.

To apply, candidates must be in the 2nd year of, or have completed, one of the following training courses:

• Child and Adolescent Psychotherapy
• Systemic/Family therapy
• Counselling and Psychotherapy 
• Art Psychotherapy 
• Play therapy

This placement is also suitable for qualified therapists working towards professional accreditation. 

Further details and how to apply can be found in the attached Placement Pack. 

Join the Wheels for All Volunteer Team – Help Us Make Cycling Inclusive for Everyone!  

Do you want to make a difference in your local community? Are you passionate about inclusion, wellbeing, and having fun outdoors? Join Wheels for All, a national charity making cycling accessible for disabled people and those with long-term health conditions. 

We believe everyone should experience the joy, freedom, and empowerment of cycling. Our inclusive cycling sessions are only possible thanks to a diverse team of dedicated volunteers—and that’s where you come in! 

 What You’ll Get Involved with: 

• Support people to use adapted cycles during sessions 

• Help with setting up and packing away equipment 

• Provide a friendly, welcoming environment for participants and families 

• Be part of a fun and supportive volunteer team 

Volunteer Benefits 

• Claim reasonable expenses in line with our Volunteer Expense Policy 

• Receive a Wheels for All branded uniform 

• Access volunteer training courses to support your development 

• Be part of an inspiring, positive, and supportive charity culture 

No experience? No problem! 

We provide full training, including disability awareness and safety, and ongoing support from our team and fellow volunteers. 

What are we looking for? 

• An approachable and friendly nature 

• Good interpersonal and communication skills 

• Empathy and an understanding of individual needs 

• Patience and an inclusive approach to engagement 

• Adaptability and flexibility in changing situations 

• A team-oriented attitude 

• Positivity, honesty, and integrity 

• Strong organisational skills and the ability to take initiative 

• Some cycling experience is helpful but not essential 

Why volunteer with us? 

“The best thing about volunteering is seeing the happy faces! The riders come back beaming—it’s amazing to be a part of that joy.” – Dave, Volunteer 

“People that aren’t normally able to get out cycling can come here and join in and enjoy the great outdoors. I really enjoy volunteering with Wheels for All because I can visibly see how the simple act of cycling brings a lot of happiness” - Vince, Volunteer 

You’ll Gain: 

• Confidence and new skills 

• Connections and friendships 

• Improved mental wellbeing 

• A chance to be part of a national movement for inclusive cycling 

• Recognition through social events, newsletters, and volunteer awards 

Join us—and help make cycling accessible for all!

Task Management Team Overview

Purpose: To ensure all tasks across CLICK UP and other YAUK systems are current, compliant with GDPR, and aligned with pre-set standards defined by the Head of IT & Systems in consultation with C-Level leadership.

Core Duties:

• Tag task assignees and request updates in line with standards

• Tag direct supervisors to ensure compliance

• Review all tasks across YAUK for standard alignment

• Ensure GDPR compliance across task records

• Provide regular organisational task performance data

Senior Task Management Officer (2 Positions)

Role Summary: Senior Officers act as intermediaries between the Manager and Officers, ensuring consistent application of standards and supporting the review process.

Reports to: Task Management Manger 

Type: Voluntary, flexible, part time, 5 to 10hrs per week

Key Responsibilities:

• Lead task reviews across assigned YAUK departments

• Support Officers in tagging and compliance checks

• Liaise with supervisors to resolve tasking issues

• Assist in training new Officers on standards and systems

• Report progress and challenges to the Manager

Ideal Skills:

• Experience with digital tasking tools

• Strong organizational and mentoring abilities

• Knowledge of GDPR principles

• Ability to interpret and apply standards consistently

Shop Volunteering Opportunities

Faversham

Our shops are at the heart of local communities raising vital funds for our fight against homelessness and bad housing - and they’re powered by our volunteers!

Suggested Involvement: It’s up to you! We have volunteers who support for one hour a week and others who volunteer more. Many people volunteer for a morning or an afternoon each week, but we’ll have a chat about your availability after you’ve applied.

Availability: The shop is open Monday - Saturday 09:00-17:00 and Sunday 10:00-17:00. 

Location: Shop in Faversham, ME13 7AL

Supervised by: Community Shop Manager/Assistant Manager

Why volunteer with Shelter? 

Home is a human right. It's our foundation and it's where we thrive. Yet, every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We’re passionate about what we do, and love giving second-hand clothing a chance of going to a good home. Our shop teams ensure fighting the housing emergency never felt so fun. 

What can I do?

After you’ve filled in an application, we will invite you for an informal chat to find the right role for you. Some roles involve a basic criminal record check being completed during recruitment. Having a criminal record does not mean that you cannot volunteer with us, but it may impact the ways you can get involved.

• Volunteering in the shop

Our retail volunteers are in the middle of it all, and there’s plenty to get involved with. You might be sorting stock, engaging with customers, ringing items through the till, creating fantastic window displays or keeping our shop floor looking organised.

- You will not undergo a criminal record check for this role  

• Volunteering in a leadership role

Our volunteer supervisors help with overseeing the running of our shop and creating a fantastic environment for our customers. You may be involved with coordinating and supporting other volunteers, operating computer systems, and being a key point of contact for the shop.

Skills and Experiences Required:

We welcome applications from people with a wide range of skills and experiences. You don’t need to have volunteered or worked in a shop before as full training will be provided. What’s important to us is that you are a team player, open to learning and willing to follow Shelter’s policies and can be an excellent ambassador for Shelter. We particularly welcome applications from people with lived experience of bad housing or homelessness.

Induction, Learning and Development:

To enable you to take part in this opportunity Shelter will:

• Welcome you with a Volunteer Handbook
• Provide training, induction, and ongoing support from your Shop Manager to help you feel confident in your role
• Refund any out-of-pocket expenses in line with Shelter’s volunteer expenses policy

Benefits of volunteering with Shelter…

• Supporting Shelter in our fight against bad housing and homelessness
• Gain valuable experience in a retail environment
• Getting involved in your local community and being part of a great team
• Build your confidence and develop transferable skills

We aim to respond to all applications within 14 days

If you would like to find out more about the volunteering opportunity before applying, why not pop into the shop, or contact the shop manager.

Join the Savio House Retreat Team 2026-27, and work with young people at our Youth Retreat Centre at Bollington, Cheshire.

Why Savio House? Well, wouldn't you love to …

• • Live in a Christian community that works for young people
  • Wake up each day in a fantastic location in the Pennine hills
  • Develop skills in working with young people
  • Develop team working skills alongside qualified leaders
  • Develop valuable planning and leadership skills
  • Learn to create totally new resources
  • Get free training in first aid, food hygiene, fire prevention training, health and safety etc.
  • Explore accreditation paths towards a future career working with young people
  • Search out the answers to some of your deeper life questions
  • Join a world-wide Salesian network of youth workers
  • Receive a weekly allowance
  • Have all food, accommodation and laundry provided
  • Enjoy national conferences/events and meet up with other volunteers
  • Have regular mentoring and support through the whole year- September- July

Job description - Main duties and responsibilities:

• Live in Roman Catholic religious community

• Share faith with hundreds of young people on retreat

• Assist to lead and organise Salesian retreats

• Work as a team to enhance the retreat experience for those who attend

Skills, qualifications and experience needed for the job:

Mandatory:

• Must be 18 or over

• Be able to communicate in English

• Must be willing to provide police check and 2 character references

Desirable:

• Experience of working with young people

• Experience of working within a Salesian or parish setting, or be willing to participate with one of our provinces outside of the UK

Lead Volunteer

Mind Retail

About the role

Without the help and support we receive from our Lead Volunteers and volunteer teams we wouldn’t be successful at what we do. Our Lead Volunteers play a key role by supporting the shop management team with the day to day running and management of our shops - helping us to raise crucial funds from the sale of pre-loved, donated stock to fund Mind's vital mental health support services.

Our shops are vibrant hubs in local communities across England and Wales. In our Lead Volunteer role, you’ll play a key part in building this community, helping to create a culture where every person is valued and supported - and where people have fun!

You can gain a wide variety of knowledge, skills and experience by becoming one of our valued Lead Volunteers, including:

· Experience working as part of, and leading, a diverse team

· Shop management, retail management and key holder experience

· Opportunities to improve your management, leadership and interpersonal skills

· Stock organisation, processing, pricing and merchandising skills

· Cash handling skills, including management cash functions

· Understanding of sales information, including takings

· Commercial knowledge and skills

· Understanding of policies and procedures

· Administrative skills

· IT skills

· Additional learning and development opportunities, including your own eLearning account with access to personal and professional development courses

Our Lead Volunteer roles are also flexible, so they're perfect for fitting in around your commitments. We value any time that you can give us, so whether it’s a few hours a week or a few days – we’d love to hear from you!

We need great people like you to help us in the fight for mental health. Will you join us?

Click on the role profile to find out more about our Lead Volunteer role and read on to hear some stories from our existing Lead Volunteers!

About You

• Commitment to our values & behaviours
• Enthusiastic and committed to achieving shop targets
• Flexible and adaptable approach
• Ability to work as a team and on your own initiative
• Able to build good working relationships
• Ability to work within Mind Retail’s policies and procedures
• Willingness to learn
• Good customer service skills
• Good communication skills

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating a net income of around £21 million per year. We have ambitious plans to grow over the next few years and we're going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working or volunteering with us to share this commitment. This role may involve the supervision of young volunteers who are under 18. Because of this, the minimum age for this role is 18 and under our Safer Recruitment Policy, you’ll also be required to agree to an enhanced DBS check.

Our Commitment

We embrace the different perspectives that each of us bring. We want our staff and volunteers to be authentic and bring their whole selves to work. We want Mind to be a workplace that truly reflects the diverse backgrounds and experiences of the people we support. Where everyone is appreciated – regardless of race, gender, age, religion, identity and experience.

Hear from some of our existing Lead Volunteers…

Stuart, Lead Volunteer at our North Shields Mind Shop

Why did you want to become a Lead Volunteer?

I chose to volunteer at Mind, specifically because of the cause – I support the charity in what they want to achieve. Mind also supported me through the lockdown period during the pandemic, which I found very isolating.

I’ve volunteered for Mind for 20 years - I started volunteering for Mind in 2005. At the time, I had a full-time job, but I wanted to try volunteering. I’ve volunteered in a number of Mind shops, including Wallsend, Whitley Bay, Gateshead (which was where I became a Lead Volunteer) and finally, North Shields.

I wanted to become a Lead Volunteer to gain more experience, which I can then pass onto others. I now undertake key holder duties in my current shop. It was a little scary to begin with, but there was plenty of support from the wider region and I feel really proud to now be doing the role.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

I’ve developed my technology skills – I’ve learnt how to use the till, how to use the computer including emails and Microsoft Teams, how to complete eLearning and the new Gift Aid hub. I struggled a bit before with technology, so it’s really helped me to be exposed to it more. I’ve also developed cash handling skills and how to deal with external contractors. My confidence has really grown and I’m also now able to cover local stores too!

What do you enjoy most about being a Lead Volunteer?

I really enjoy giving amazing customer service and working with the team of staff and volunteers – we have lots of fun whilst we work! The shop has a great atmosphere. My Shop Manager has said she couldn’t do without me! I would really recommend for anyone to come and volunteer with Mind – it’s a great way to meet new people.

Lead Volunteer at our Turnham Green Mind Shop

Why did you want to become a Lead Volunteer?

I wanted to become a Lead Volunteer because I wanted to take on more responsibilities and keep myself as productive as possible. By taking on more responsibilities, I’m able to support the wider team with certain activities within the shop. It’s also helped me become less focused on my myself and my own problems. I suffer from low self-esteem and felt that by becoming a Lead Volunteer, it would help strengthen my self-worth.

What knowledge and skills have you gained or developed whilst being in the Lead Volunteer role?

As I have never worked in retail, becoming a Lead Volunteer has given me more insight into how the retail industry and how Mind Retail operates day-to-day. I have become more patient and not as isolated as before. My communication skills have improved too.

What do you enjoy most about being a Lead Volunteer?

Certain customers are confiding in me about their mental health. I find it great to be able to assist and provide some support. We all just need an ear to listen…

It’s also great to be able to make decisions too. The team I work with at the shop are very supportive and understanding – they look after me and I feel like a belong to a small family. The team really understand that our shops are not just shops! They’re a place where everyone, including those with mental health problems, can feel safe and listened to.