Safeguarding team member volunteer volunteer roles in Belfast

The Role - Volunteer Operations Coordinator

Job Purpose:

At Tell My Truth and Shame the Devil C.I.C., our work depends on clarity, coordination and consistency. Operations are not just processes; they are the structure that enables people, programmes and purpose to function effectively. 

The Operations Coordinator ensures that organisational activity is aligned, visible and executed efficiently in line with the organisation’s mission, safeguarding responsibilities and growth.

You will play a key role in connecting teams, workflows and systems ensuring that day-to-day operations are coordinated, accountable and sustainable as the C.I.C grow.

This is not a purely administrative role. It is coordination-driven, systems-focused and central to how the organisation delivers impact behind the scenes.

This role exists to:

• Support the coordination and execution of day-to-day organisational activities 
• Translate organisational priorities into structured, actionable workflows 
• Maintain and improve systems that support operational efficiency and team alignment 
• Monitor progress, identify gaps and ensure timely follow-through across functions 
• Support compliance with safeguarding and organisational policies 
• Ensure consistency, documentation and scalability across operational processes 

You are the link between teams, systems, execution and organisational visibility.

About the role:

To provide operational coordination, execution support and oversight of day-to-day organisational activities ensuring that work is effectively implemented, tracked and aligned with the C.I.C’s mission and safeguarding values.

The Operations Coordinator ensures that work happens effectively, while the Operations Analyst ensures that work happens efficiently. Both roles are complementary: one drives execution, the other drives improvement.

Why This Role Matters

Strong operational coordination:

• Ensures that tasks, projects and priorities are clearly organised and executed effectively 
• Maintains safeguarding, compliance and ethical standards across all activities 
• Creates visibility of who is doing what across the organisation 
• Builds structured workflows that reduce confusion and duplication 
• Strengthens the organisation’s ability to deliver consistently and grow sustainably 

Without this role, organisational activity can become fragmented, unclear and difficult to manage. With it, the organisation operates with clarity, structure and confidence—ensuring that work is delivered effectively and aligned with its purpose.

Experience Qualification and Requirements

Technical & Operational Skills

Strong proficiency in:

• Google Workspace (Docs, Sheets) / Microsoft Office (especially Excel) 
• Project, task and workflow management tools 
• Operational and coordination systems (e.g., HubSpot, Salesforce or similar platforms) 
• Ability to organise, track and maintain accurate operational data 

Coordination & Execution Skills

• Strong coordination and organisational ability across multiple activities 
• Ability to manage competing priorities and ensure timely delivery 
• High attention to detail with consistent follow-through 
• Ability to translate plans into clear, actionable steps 

Problem-Solving & Judgment

• Strong practical problem-solving skills 
• Ability to identify issues, gaps and inefficiencies in workflows 
• Sound judgment in escalation and decision-making 
• Ability to adapt quickly in a fast-moving operational environment 

Communication & Collaboration

• Excellent written and verbal communication skills 
• Ability to communicate clearly across teams and functions 
• Strong stakeholder management and cross-team collaboration 
• Ability to provide clear updates on progress, tasks and outcomes 

Organisational Awareness

• Strong understanding of how teams, workflows and priorities interact 
• Ability to think in terms of systems, coordination and execution 
• Awareness of operational dependencies and team alignment 

Professional Attributes

• Professionalism, discretion and reliability 
• Strong sense of accountability and ownership 
• Ability to maintain structure, consistency and confidentiality 

Qualifications

• Bachelor’s degree in Business Administration, Management or a related field (or equivalent practical experience) 
• Experience in operations, administration, coordination or similar roles (preferred) 
• Experience working within structured teams or multi-functional environments 

Preferred Background

• Operations 
• Business Administration 
• Project Coordination or related fields 

Preferred Experience

• Operations coordination or administrative support roles 
• Project or task tracking 
• Workflow or process coordination 
• Experience working in remote or volunteer-based organisations (advantageous)

Main Responsibilities/ Key Duties

Core Objectives:

• Ensure effective coordination and execution of day-to-day organisational activities 
• Maintain clear visibility of tasks, responsibilities and progress across all teams 
• Support timely delivery of projects, priorities and organisational goals 
• Strengthen accountability, communication and operational consistency 
• Enable smooth workflow execution across functions

1. Operational Coordination & Execution

• Coordinate and oversee daily operational activities across teams 
• Ensure tasks, projects and priorities are clearly assigned and executed on time 
• Translate organisational plans into structured, actionable workflows 
• Maintain momentum and continuity across ongoing activities 

2. Task Tracking & Progress Monitoring

• Track deliverables and monitor progress across teams and functions 
• Maintain centralised trackers (e.g., Google Sheets, project tools) 
• Follow up on action points to ensure completion and accountability 
• Ensure all task updates are accurate, visible and up to date 

3. Communication & Alignment

• Facilitate clear, consistent communication across departments 
• Act as a central coordination point between teams and leadership 
• Ensure alignment between priorities, timelines and deliverables 
• Provide structured updates on progress, risks and outcomes 

4. Meetings & Coordination Support

• Organise and support operational meetings across teams 
• Prepare agendas, capture notes and track action points 
• Ensure follow-through on decisions and assigned responsibilities 
• Maintain clear documentation of discussions and outcomes 

5. Systems & Workflow Management

• Maintain operational systems (emails, shared documents, trackers, workflows) 
• Ensure systems are organised, accessible and consistently used 
• Support on boarding, access and integration of team members into systems 
• Promote standardised processes and documentation practices 

6. Risk Identification & Escalation

• Identify operational inefficiencies, delays and bottlenecks 
• Proactively flag risks such as missed deadlines or lack of progress 
• Escalate complex, sensitive or high-risk issues to leadership 
• Support resolution by ensuring visibility and follow-through 

7. Cross-Functional Coordination

• Work closely with Team Leads, HR and Operations functions 
• Ensure coordination between teams to avoid duplication or misalignment 
• Support organisational cohesion through structured collaboration 
• Align execution with organisational priorities and capacity 

Scope and Boundaries for the Role

To ensure clarity and efficiency:

The Operations Coordinator WILL:

• Coordinate and track day-to-day operational activities 
• Ensure visibility, follow-through and alignment across teams 
• Support communication, structure and execution of workflows 

The Operations Coordinator WILL NOT:

• Make unilateral strategic or policy decisions 
• Replace Team Leads or assume ownership of departmental outputs 
• Independently enforce performance or manage staff 
• Take on purely analytical or reporting-focused responsibilities 

Working Relationship

The Operations Coordinator will:

• Report to the Director of Central Operations & Executive Coordination 
• Work closely with the Operations Analyst, Team Leads and support functions 
• Enable execution while supporting leadership direction 
• Act as a central coordination link across all teams 

Key Performance Indicators (KPIs)

Success in this role will be measured by:

• Timeliness and consistency of task and project execution 
• Visibility and accuracy of operational tracking systems 
• Effectiveness of communication and coordination across teams 
• Reduction in delays, bottlenecks and missed deadlines 
• Improved alignment and workflow efficiency across the organisation 

What Success Looks Like in This Role

Within the first 60–90 days, the Operations Coordinator should:

• Establish clear and functional task tracking and coordination systems 
• Ensure consistent follow-up and completion of key organisational activities 
• Improve visibility of responsibilities and progress across teams 
• Strengthen communication and alignment between functions 
• Support smoother, more efficient day-to-day operations 

Safeguarding, Quality & Delivery Risks

Safeguarding Risks

• Reduced oversight of shared systems and processes 
• Increased risk of misuse or mismanagement of sensitive information 
• Gaps in accountability and compliance monitoring 

Quality Risks

• Inconsistent standards and outputs across teams 
• Increased likelihood of errors due to lack of coordination 
• Reduced quality assurance and follow-through 

Delivery Risks

• Delays in project execution and missed timelines 
• Bottlenecks due to poor coordination 
• Reduced ability to meet organisational goals effectively

.

Could you give one hour a month to hold a safe, reflective space for a team of bereavement support volunteers? We are looking for a qualified therapist to facilitate a monthly online group; a place for our volunteers to process, decompress and feel supported.

The New Normal is a charity that runs free peer support groups for people navigating bereavement, facilitated by a dedicated team of volunteers across the UK.

Our volunteers dedicate their time and energy to supporting others through emotionally challenging times, and we want to make sure they feel equally held and supported in that work. We are looking for a qualified therapist to facilitate a monthly online group session for our volunteers: a safe, reflective space where they can process what comes up, let off steam, and when required be offered reflective feedback.

This is a facilitation role rather than a clinical one. You would be holding the space, normalising emotions, and offering a warm, containing presence, not providing individual therapy or carrying clinical responsibility for group members.

What we are looking for:

— A qualified or experienced therapist, ideally with a person-centred or integrative background

— Experience of group work or group facilitation (desirable but not essential)

— An affinity with bereavement, peer support, or community-based work

— Warmth, groundedness, and the ability to hold a group with confidence

What we can offer:

— Access to free safeguarding, peer support and Sucide First Aid (lite) training worth £500 (optional)

— A warm, motivated and reflective group of volunteers who care deeply about what they do

— Full support from The New Normal team

— The opportunity to contribute to a charity doing vital work in the bereavement space

This is a voluntary, unpaid role. We are happy to discuss the scope of the role in detail and support you in checking any requirements with your professional body or insurer before you commit.

Purpose of the role:

We are seeking a WordPress / PHP Developer to help build and maintain the core web systems that power our public platform and membership services. This is not a commercial web development role. This is about creating digital infrastructure that belongs to the community and serves long-term social impact.

About the role:

As WordPress / PHP Developer, you will be responsible for developing and maintaining the CIC’s main website and connected digital services using open-source technologies. You will help ensure our platforms are stable, secure, accessible, and capable of supporting growth in membership, education, and fundraising. Your work will directly affect how people access information, join the community, and engage with the organisation.

Experience Qualification and Requirements

Formal qualifications is desirable but STRONG experience and passion beats and tops this always.

Main Responsibilities/ Key Duties

· Develop, maintain, and improve WordPress-based websites and systems that support organisational operations, services, and growth.

· Build, customise, and extend WordPress themes and plugins using PHP, HTML, CSS, JavaScript, and related technologies.

· Ensure code is clean, secure, maintainable, and aligned with WordPress and open-source best practices.

· Integrate open-source tools and third-party platforms, including membership systems, learning platforms, data tools, and APIs.

· Support the development and maintenance of secure member portals and restricted service areas with role-based access and permissions.

· Ensure websites are responsive across devices and browsers and optimised for performance, speed, and reliability.

· Apply accessibility standards to ensure inclusive access and usability for all users.

· Implement security best practices, including updates, patching, backups, access controls, and vulnerability prevention.

· Monitor platforms and assist with regular maintenance, upgrades, and issue prevention.

· Work closely with designers, content teams, and systems leads to translate functional needs into technical solutions.

· Advise on technical feasibility and recommend improvements where systems or tools create limitations.

· Assist with troubleshooting, debugging, and resolving technical issues across WordPress environments.

· Document code, integrations, system architecture, and technical processes clearly for technical and non-technical users.

· Ensure all systems comply with data protection, GDPR principles, safeguarding requirements, and ethical data handling standards.

· Collaborate with safeguarding and digital leads to minimise risk when handling sensitive or survivor-related data.

Essential Skills and Experience

· Strong practical experience with WordPress and PHP development.

· Experience building or customising WordPress themes and plugins.

· Solid understanding of HTML, CSS, and JavaScript.

· Experience integrating third-party tools, plugins, or APIs.

· Knowledge of WordPress security, performance optimisation, and update management.

· Ability to document technical work clearly and work collaboratively across teams.

· Understanding of GDPR principles and secure data handling.

· Strong problem-solving skills and ability to work independently.

· Equivalent professional or voluntary experience accepted.

Desirable Skills and Experience

· Experience working in non-profit, CIC, or community-led organisations.

· Familiarity with open-source or low-cost digital platforms.

· Experience building membership portals or learning platform integrations.

· Basic understanding of hosting environments or server configuration.

· Experience supporting volunteer-led or safeguarding-focused digital environments.

What This Role Offers You:

Founding role in a community-owned digital infrastructure project.

Leadership-level experience in open-source platform development.

Opportunity to build systems that directly support social change.

Experience working across digital, education and membership teams.

Direct contribution to a public-facing platform for justice and empowerment.

Priority consideration for future paid roles as the C.I.C. becomes financially sustainable.

What This Role Is Not For:

People who want to work only with proprietary or closed systems.

Anyone uncomfortable working with serious or sensitive subject matter.

Those seeking guaranteed or immediate income.

Individuals unwilling to document their work or follow shared standards.

People who prefer not to collaborate with non-technical teams.

If you believe technology should belong to the people who use it and that open-source systems can support truth, protection and collective power, this role gives you the chance to build the digital foundations of a movement.

Join the Digital Infrastructure Team and help create platforms that serve community, not corporations.

Will you share your counselling or psychotherapy skills as a counsellor or therapist to join an online counselling service for patients and families affected by a chronic pain condition (Complex Regional Pain Syndrome)?

We're looking for 3 qualified counsellors, psychotherapists or psychologists volunteers ideally with some experience of working with chronic pain patients or lived experience of chronic illness, who may want to volunteer their skills supporting our adult service users (aged 18 & over) and help us to continue developing a mental health support service. 

As a Volunteer Counsellor/Therapist you’ll be providing remote counselling/therapy support services to adults aged 18 and over many of whom are isolated and in need of mental health services. You’ll be providing one-to-one counselling/therapy sessions online via Zoom or by phone. With your recognised counselling qualifications and experience you will be an asset to our small charity and to our services users.  

Depending on your qualifications, skills and experience, our volunteer counsellors / therapists provide person centred counselling (general talking counselling) or integrative counselling, or specialist services such as Cognitive Behavioural Therapy (CBT), ACT, CFT and EMDR for CRPS patients, or their families & close relatives.

People will be referred both by health or legal professionals as well as having patients and carers themselves referring into to the service.

In this role you’ll be able to develop your counselling and therapy skills, organisation, communication and team working skills.

Most importantly you’ll be providing essential services that help make sure no one has to face CRPS alone. Be the hope for CRPS.

What the role involves

This role may vary depending on needs, but is likely to include:

• Undertake client assessments following triage by Clinical Lead, followed by counselling / therapy (via Zoom or phone) to our clients, offering up to 20 sessions for each client plus a check in and 4 psychometric assessments

• Providing one-to-one counselling sessions to clients aged 18 & over

• Update our database with the client’s information, sessional notes and session attendance

• Maintain succinct, relevant session notes and store these confidentially and securely in acccordahce with GDPR

• Attending and participating in monthly group supervision support of 1.5 hours a month

• Attend CPD training to ensure your knowledge stays current

• Participating in volunteer meetings
• Maintaining client confidentiality, upholding data protection and equal opportunities principles

We can support you to develop the skills you need for this role, including a full induction. You will have a chance to discuss your role and any additional needs with us. We can offer you a supervisor as well as expenses for annual insurance and an external supervisor if required.

What you need for this role

Essential

• Be a member (including student membership) of one of the recognised membership organisations (see below)
• Level 4 Diploma level qualifications as a minimum (unfortunately no students at this time), Degree or Masters in Counselling, Counselling/Clinical Psychology, Psychotherapy, Art Therapy, EMDR 
• Minimum of 100 hours supervised
• Proof of professional indemnity insurance annually - we may consider paying this as an expense but commitment to the charity is required
• A valid DBS certificate (enhanced version), which is less than three years old and renewed every three years (the charity can provide where necessary)
• Able to keep people’s personal data safe

• Willing and able to provide counselling via Zoom from a private location with a stable WiFi connection

• Able to support a minimum of 3 clients a week, being three hours of your time for therapy sessions plus time for administration and attending group supervision for 1.5 hours a month. We ideally hope you to offer the charity a minimum commitment of six months.

Desirable

• Knowledge of chronic pain or Complex Regional Pain Syndrome
• Previous experience as a chronic pain or CRPS counsellor or psychologist 
• Committed to our values
• Willing to develop skills and experience
• Enjoy working as part of a team
• Effective administration skills, planning and organisation skills
• Approachable, presentable, enthusiastic

Once we’ve assessed your application, you may be invited for interview. If you are successful, we will arrange for you to have an enhanced Disclosure and Barring Service DBS or Protecting Vulnerable Groups (PVG) check.

Recognised Organisations You Must Be A Member of:

• British Association for Counsellors and Psychotherapists (BACP)
• British Association for Behavioural and Cognitive Psychotherapists (BABCP)
• EMDR Association UK
• Complimentary and Natural Healthcare Council (CNHC)
• British Psychological Society
• General Hypnotherapy Register (GHR)
• British Society for Clinical Hypnotherapists (BSCH)
• National Council for Hypnotherapists (NCH)
• United Kingdom Council for Psychotherapy (UKCP)
• The National Hypnotherapy Society (HS)
• National Counselling Society (NCS)
• Health & Care Professions Council (HCPC)
• The Association for Professional Hypnosis and Psychotherapy (APHP)
• National Register of Hypnotherapists & Psychotherapists (NRHP)

Making a difference

What impact will the opportunity have?

You will join the charity during a critical and challenging period where referrals are on the rise and your expert knowledge and experience will be invaluable to our success. You will have a key role in not only developing a counselling service for our clients but also ensure we provide counselling services and mental health support to our CRPS patients & their families who are in need of our support and inclusion on a regular basis. With your help we will expand our support and mental health services to ensure our service users receive mental health support that they may not have been offered.

What's in it for you as the volunteer? 

You would be a part of our small, friendly, forward-thinking charity team, focused on reaching people affected by this rare, painful and debilitating chronic pain condition and to provide them with psychological support whether they are patients, their partner, relatives, friends or carers. As this service is rapidly expanding, you would have a key role in developing our counselling and psychotherapy programme and to complement our support services that we offer. This is a fantastic opportunity for you to make a real difference in our clients' life which is already isolated and painful, who may not have received any psychological support.

This Is Not a Social Media Job. It’s a Movement-Building Role. Tell My Truth and Shame the Devil C.I.C. exists to confront and expose the realities of childhood sexual abuse (CSA), centre survivor truth and accountability, support young people into economic empowerment, and build community-owned, open-source systems that replace silence with structure, care, and collective power. We are values-led, anti-capitalist, and community-driven. We do not exist to chase trends, inflate egos, or extract attention for profit. We exist to tell the truth, build systems that protect people, and mobilise communities at scale. The Founding Volunteer Social Media Director is a critical leadership role at the heart of this work.
 
The Purpose of This Role
The Social Media Director is responsible for shaping and leading the organisation’s entire social media vision, strategy, and execution during its foundational phase. This role exists to transform truth into reach, values into visibility, and community work into collective momentum — without diluting integrity.
You will lead the creation of a decentralised, high-volume, values-aligned content ecosystem that empowers ambassadors, volunteers, and community members to speak, share, and act with clarity and purpose.
This is about building infrastructure for voice — not chasing virality for its own sake.

Experience Qualification and Requirements

Essential Technical Competencies:

• Experience leading social media strategy, content creation or community engagement, ideally in start-up, non-profit or mission-driven contexts. 
• Set and own the CIC’s social media vision aligned to its mission, safeguarding principles and 2026 goals
• Collaborate with Fundraising, Membership, Safeguarding and Digital teams to ensure ethical, effective campaigns
• Track record of translating values, purpose or community work into compelling, authentic digital content.
• Design a scalable, decentralised content strategy across platforms
• Work with open-source digital systems to ensure efficiency and accessibility

Desirable:

• Experience building and managing multi-channel social media ecosystems or networks of contributors.
• Comfortable working in a volunteer capacity [until paid roles are introduced]
• Experience leading social media strategy, content creation, or community engagement, ideally in start-up, non-profit, or mission-driven contexts.
• Establish governance, standards, and culture from the ground up. 
• Act as a values carrier and leadership presence within the organisation
• Commitment to maintaining integrity, authenticity, and values-first communication.
• Oversee content workflows: creation → approval → storage → distribution → analysis

Qualifications:

• Deep understanding of social media platforms, trends, analytics and tools. 
• Ability to balance creative experimentation with strategic planning.
• Passion for mission-driven work and amplifying authentic community voices. 
• Familiarity with decentralised or collaborative content strategies is a plus.

Main Responsibilities/ Key Duties

• Experience in planning multi-channel campaigns, content calendars and engagement strategies.
• Deeply aligned with the mission, values and anti-capitalist stance of the CIC
• Able to lead with clarity, accountability and emotional maturity
• Willingness to work in a fast-moving, foundational environment and navigate ambiguity with initiative.
• Ability to maintain consistency and authenticity in every message, interaction and campaign.
• Translating our work into clear, engaging, and authentic content that resonates across audiences.
• Genuine commitment to amplifying community voices and advancing our values.
• Ability to work closely with volunteers, ambassadors and other stakeholders to co-create content and amplify voices.
• Collaborative and empowering leadership style; able to work with volunteers, ambassadors and community members.

What You Will Gain:

• A founding leadership role shaping a national CIC from the ground up
• Real influence over strategy, systems and culture
• Deep personal and professional transformation through meaningful work
• Experience leading at scale in a decentralised, open-source environment
• The opportunity to help design future paid roles, structures and sustainability
• We do not promise comfort or quick reward.
• We offer responsibility, growth and the chance to build something that matters.

This Role Is Not for You If:

• You are looking for quick money or passive involvement
• You want brand building without accountability
• You are uncomfortable with truth-telling or safeguarding boundaries
• You prefer rigid hierarchies over collective leadership
• You are not ready to commit consistently and responsibly

Next Steps

Shortlisted applicants will be invited to:

• A values-led conversation
• A practical discussion about planning, coordination, and execution

A Final Word

The old systems are collapsing.

We are building what comes next.

If you know that storytelling can be a tool for liberation,

that community is stronger than algorithms,

and that leadership means showing up before you are rewarded —

This role may be for you

Purpose of the role:

We are seeking a Web Developer to help build, improve, and maintain the public-facing and internal web platforms that power our work.

About the role:

As Web Developer, you will be responsible for developing and maintaining web-based systems that support the CIC’s website, membership areas, and digital services. You will help turn organisational needs into functional, secure, and user-friendly web experiences.

Your work will directly affect how people access information, join the community, and use our digital services.

Experience Qualification and Requirements

Formal qualifications is desirable but STRONG experience and passion beats and tops this always.

Main Responsibilities/ Key Duties

· Develop, maintain, and improve web pages and web-based systems that support organisational services and digital operations.

· Build, adapt, and enhance features for both public-facing and member-facing areas of the website.

· Ensure websites are fully responsive across devices and browsers and optimised for usability and clarity.

· Apply accessibility best practices to ensure inclusive access for all users.

· Work closely with designers to implement layouts, styling, and user interface components accurately.

· Collaborate with content teams to ensure content is presented clearly, consistently, and effectively.

· Integrate open-source tools, plugins, or services where required to support organisational needs.

· Support performance optimisation, including page speed, load times, and efficient front-end behaviour.

· Apply basic security practices, including updates, access controls, and secure handling of web assets.

· Test web pages and features thoroughly to identify bugs, broken layouts, or usability issues.

· Fix bugs and make iterative improvements based on feedback and testing results.

· Document technical changes, updates, and development processes clearly for continuity and collaboration.

· Support future platform growth by contributing to new features, pages, and digital services.

· Work within existing digital systems and frameworks while recommending improvements where appropriate.

· Ensure all web systems comply with data protection, GDPR principles, safeguarding requirements, and ethical standards.

· Collaborate with digital, safeguarding, and systems leads to minimise risk when handling user data or sensitive content.

Essential Skills and Experience

· Practical experience in web development or front-end development.

· Strong knowledge of HTML, CSS, and basic JavaScript.

· Experience building responsive and accessible web pages.

· Ability to follow design specifications and implement layouts accurately.

· Experience testing and fixing bugs or layout issues.

· Ability to document work clearly and work collaboratively with non-technical teams.

· Understanding of GDPR principles and secure handling of web content.

· Equivalent professional or voluntary experience accepted.

Desirable Skills and Experience

· Experience working with CMS platforms such as WordPress or similar.

· Familiarity with open-source tools or plugins.

· Experience working in non-profit, CIC, or community-led organisations.

· Basic understanding of performance optimisation and web security.

· Experience supporting ongoing platform development or service expansion.

What This Role Requires:

· Experience or working knowledge of web development.

· Understanding of HTML, CSS, and at least one scripting or backend language (e.g. JavaScript, PHP, or similar).

· Ability to work with open-source frameworks or tools.

· Basic awareness of web accessibility and performance principles.

· Comfort working in a collaborative development environment.

· Willingness to work within safeguarding, ethical, and data protection frameworks.

· formal qualifications is desirable but STRONG experience and passion beats and tops this always.

What This Role Offers You:

· Founding role in a community-owned digital infrastructure project.

· Leadership-level experience in building real-world platforms for social impact.

· Opportunity to develop skills in ethical and open-source web systems.

· Direct contribution to education, membership, and survivor-centred services.

· Experience working alongside designers, educators, and system architects.

· Priority consideration for future paid roles as the C.I.C. becomes financially sustainable.

What This Role Is Not For:

· People only interested in commercial or profit-driven web projects.

· Anyone uncomfortable working with serious or sensitive subject matter.

· Those seeking immediate or guaranteed income.

· Individuals unwilling to document or maintain their work.

· People who prefer not to work within shared systems and standards.

If you believe the web should be a place for access, dignity, and collective power and that open-source technology can support justice and community ownership this role gives you the chance to help build the digital foundations of Tell My Truth and Shame the Devil C.I.C.

Join the Digital Infrastructure Team and help create web platforms that serve people, not profit.

Are you passionate about harnessing digital platforms and social media to educate, empower and inspire communities? 

Tell My Truth and Shame the Devil C.I.C. is seeking a visionary Social & Digital Media Education Lead to join our founding volunteer team. This role is central to designing and delivering educational programmes that equip members with the knowledge, skills and confidence to use social media and digital tools safely, creatively and impactfully.

Purpose of the role:

The Volunteer Social & Digital Media Education Lead is responsible for designing, developing and delivering educational programmes focused on social and digital media skills. This role supports the organisation’s mission by empowering volunteers, staff and community members with the knowledge and tools to effectively use digital platforms for communication, outreach and engagement. 

About the role:

As Social & Digital Media Education Lead, you will develop and lead training, workshops, and resources for community members, volunteers, and staff. You will work closely with the Instructional Designer, Membership Director, and Technical Systems Liaison to ensure digital learning aligns with our anti-capitalist, survivor-led, and community-driven mission. This is a strategic and hands-on role where your expertise directly enables communities to navigate and leverage digital spaces safely and effectively.

Experience Qualification and Requirements

Essential Technical Competencies:

• Experience managing social media platforms, including content creation, scheduling and audience engagement.
• Experience designing and delivering digital education programmes or training courses.
• Skilled in facilitating online workshops, webinars or interactive learning sessions.
• Ability to create multimedia learning materials such as videos, presentations and guides.
• Ability to support learners in building practical digital skills.
• Knowledge of major social media platforms, digital tools and safe online practices.
• Strong communication skills for clear instruction and guidance.
• Ability to design, deliver and evaluate digital learning content effectively.
• Formal qualifications in digital media, communications or a related field or equivalent professional/volunteer experience.
• Practical experience demonstrating digital content creation, online facilitation or programme management. 

Desirable / Can Be Developed:

• Experience or strong interest in social media, digital content creation or online community engagement. 
• Strong interest in community education, inclusion and positive digital participation.
• Developing skills in creating educational or informative digital content (posts, short videos, guides or campaigns). 

Qualifications:

• Formal qualifications are not required but desirable.
• Relevant study, training or experience in social media, digital communication, education, marketing or community engagement is valued.

Main Responsibilities/ Key Duties

• Design and deliver educational programmes, workshops and learning resources on social media literacy.
• Develop training on digital safety and responsible online behaviour.
• Monitor digital trends, tools and risks to ensure training content is relevant, current and safe.
• Develop engaging, practical learning experiences for diverse audiences.
• Update and adapt learning materials to reflect changes in social media platforms and digital practices.
• Align digital media training with organisational goals and programme objectives.
• Provide practical guidance to ensure learners can apply digital skills confidently.
• Support members and volunteers in applying digital skills, including content creation, online communication and platform navigation.
• Develop assessment tools, guides and documentation to track learning progress and measure outcomes.
• Maintain records of learning activities and progress to inform programme improvements.
• Foster confidence and competence among learners and staff in applying digital skills responsibly and effectively.
• Monitor compliance and provide feedback to continuously improve digital education programmes in line with organisational standards.
• Ensure all digital education activities comply with safeguarding policies, protecting vulnerable participants and maintaining a safe learning environment.
• Apply best practices in data-driven decision-making to ensure digital education initiatives are learner-focused, inclusive and aligned with organisational objectives.

What This Role Offers You:

• Leadership experience in designing and delivering digital literacy and media education programmes.
•  Personal and professional growth through hands-on engagement with diverse community members.
• Opportunity to shape the digital literacy and empowerment framework within a pioneering, values-led CIC.
• The satisfaction of enabling members to confidently navigate digital spaces, share their stories and amplify community impact.

What This Role Is Not For:

• Individuals seeking purely administrative or technical work without engagement or training responsibilities.
• Those unwilling to uphold safeguarding, data protection and ethical online practice standards.
• People expecting pre-set, rigid curricula—this role requires creativity, adaptability and proactive problem-solving.

Next Steps

Shortlisted applicants will be invited to

• A values-led conversation.
• If you are ready to educate, empower, and guide communities through digital spaces while fostering meaningful social impact, we want to hear from you. 
• Apply now and become a key driver of transformative digital education.

A Final Word

Data is about people, not numbers. Trust is built through care and accuracy.

If you know that: Respect keeps relationships strong.

Are you passionate about creating transformative learning experiences that empower individuals and communities? 

Tell My Truth and Shame the Devil C.I.C. is seeking a skilled Instructional Designer to join our founding volunteer team. This role is central to designing, structuring and delivering educational programmes that support survivors, young people and marginalised communities to access knowledge, develop skills and achieve personal and collective growth.

Purpose of the role:

The Volunteer Instructional Designer supports our mission by designing engaging, effective and learner-centred educational materials. In this role, you will collaborate with subject matter experts, program staff and other volunteers to transform ideas and content into structured learning experiences that are accessible, inclusive and impactful.

About the Role:

As Instructional Designer, you will work closely with the Membership Director, Book Club Coordinator, and Social & Digital Media Education Lead to develop structured learning pathways, modules, and resources for our membership programmes. Your work will ensure that all learning experiences are engaging, accessible, and aligned with our anti-capitalist, community-driven, and survivor-centred mission. This is a hands-on, impactful role combining strategy, creativity, and operational delivery.

Experience Qualification and Requirements

Essential Technical Competencies:

• Experience in instructional design, curriculum development or educational programme creation in formal or informal learning environments.
• Proven experience designing and delivering community-based education, training or learning programmes.
• Experience using content creation tools (e.g., Microsoft PowerPoint, Google Workspace, Canva).
• Basic familiarity with e-learning tools, learning management systems or content creation software is a plus.
• Ability to develop structured learning pathways with clear outcomes and assessments.
• Ability to translate complex or technical information into clear, accessible and inclusive learning materials.
• Knowledge of accessibility and inclusive design best practices.
• Hands-on experience contributing to open-source projects.
• Implementing security, accessibility or system optimisation practices in real-world projects.

Desirable / Can Be Developed:

• Experience in instructional design, learning design or educational content creation.
• Developing skills in structuring learning objectives, activities and simple assessments.
• Willingness to collaborate with facilitators, subject matter experts and community members.

Qualifications:

• Formal qualifications are not required but desirable.
• Experience in education, instructional design, learning and development or a related field is valued.

Main Responsibilities/ Key Duties

• Design and develop educational programmes, courses and learning resources for members and volunteers.
• Collaborate with subject matter experts, facilitators and leadership to ensure content is accurate, relevant and impactful.
• Structure learning experiences with clear objectives, assessments and progression pathways.
• Integrate digital platforms, multimedia resources and interactive tools to enhance accessibility and engagement.
• Evaluate learning outcomes and gather participant feedback to continuously improve programmes.
• Ensure all learning programmes comply with safeguarding, accessibility and data protection standards.
• Ensure all integrations follow best practices for security, data privacy and performance, maintaining
• compliance with GDPR and other relevant standards.
• Facilitate knowledge transfer by providing clear resources for onboarding new volunteers, team members and technical contributors.
• Maintain documentation of course materials, learning pathways and instructional guides for internal use.
• Support capacity-building by training facilitators, volunteers and community members in programme delivery.
• Collaborate with leadership, technical teams and stakeholders to define the long-term vision and goals for digital platforms and systems.
• Identify opportunities for innovation, including new features, technologies, tools or workflows that improve platform functionality, user experience and operational efficiency.
• Continuously monitor the open-source platform to ensure optimal performance, uptime and reliability, using monitoring tools, analytics, and performance metrics.
• Identify and diagnose technical issues, bugs, or system errors promptly, assessing root causes and prioritising fixes based on impact and urgency.

What This Role Offers You:

• Leadership experience in designing and delivering learning initiatives that directly impact communities.
• Personal and professional growth through hands-on instructional development and facilitation.
• The opportunity to shape transformative learning systems within a pioneering, values-led CIC.
• The satisfaction of empowering survivors, young people, and community members through education.

What This Role Is Not For:

• Individuals seeking purely administrative or content curation work without engagement.
• Those unwilling to adapt learning resources to diverse audiences and community needs.
• People expecting pre-packaged or rigid course structures—this role requires creativity, collaboration, and active problem-solving.

Next Steps

Shortlisted applicants will be invited to

• A values-led conversation.
• If you are ready to design meaningful learning experiences that empower communities and foster personal transformation, we want to hear from you. 
• Apply now and help build education systems that create lasting social impact.

A Final Word
Design learning turns knowledge into action. Shapes the path from curiosity to competence.

If you know that: Education is the bridge between knowledge and action.A bridge between knowing and doing

Grant and Sponsorship Proposals Writer needed to research and apply for funding opportunities.

What will you be doing?

• Grants & Sponsorship Proposals
• Grant Tracking & Reporting
• Additional Supportive Actions

Due to word limit, please refer to role description attached to this opportunity.

What are we looking for?

• Proven experience in grant writing, fundraising, or bid writing (charity sector experience desirable).
• Excellent research, writing, and editing skills with strong attention to detail.
• Ability to interpret funding criteria and tailor proposals accordingly.
• Strong organisational and time management skills.
• Analytical mindset for tracking and reporting on outcomes.
• Commitment to AuDHD UK’s mission and values.
• Lived experience of AuDHD or neurodivergence (desirable).
• Must be a UK resident as the role will require a DBS check

Will you share your counselling or psychotherapy skills as a child & young person's (CYP) counsellor or therapist to join an online counselling service for young patients with a pain condition (Complex Regional Pain Syndrome)? We’re supporting patients, relatives, partners and carers affected by a debilitating condition; Complex Regional Pain Syndrome (CRPS).

We're looking for qualified paediatric/child &/or young person counsellors, psychotherapists or psychologists ideally with some experience of working with chronic pain patients, who may want to volunteer their skills supporting our young service users and help develop a psychological support service. 

As a Volunteer Child and/or young person's Counsellor/Therapist you’ll be providing remote online counselling/therapy support services to young people aged 5 to 18 who are vulnerable, many of whom are isolated and in need of mental health services. You’ll be providing one-to-one counselling sessions online or by phone. With your recognised counselling qualifications and experience you will be an asset to our small charity and to our young services users. 

Depending on your qualifications, skills and experience, volunteer child counsellors / therapists provide person centred counselling (general talking counselling), integrative, pluralistic including or Cognitive Behavioural Therapy (CBT), ACT and EMDR for young CRPS patients.

We are needing to expand this service to support our young clients as it has rapidly received a high number of referrals. People can be referred both by health or legal professionals as well as having parents/guardians referring them to the service.

In this role you’ll be able to develop your paediatric counselling skills, organisation, communication and team working skills. If you have experience in younger children please do get in touch.

Most importantly, you’ll provide essential services that ensure no one has to face CRPS alone. Be the hope for CRPS.

What the role involves

This role may vary depending on needs, but is likely to include:

• Undertake child client general assessments, followed by therapy (via Zoom or phone) to our clients, offering up to 20 one hour (or 45 mins age dependant) sessions for each client plus 4 assessments

• Providing one-to-one therapy sessions to young patients aged 5-18 (we will consider therapists who can only support primary or secondary school age)

• Update our database with the client’s basic information and session attendance

• Maintain succinct, relevant session notes and store these securely

• Attending and participating in meetings
• Project monitoring, creating, reporting and outcomes evaluation procedures

• Attend CPD training to ensure your knowledge stays current

• Participating in regular meetings with the Clinical Lead
• Maintaining client confidentiality, upholding data protection and equal opportunities principle

• Attend monthly internal group Supervision to ensure safe working practices

We can support you to develop the skills you need for this role, including an induction. You will have a chance to discuss your role and any additional needs with us.

What you need for this role

Essential

• Be a member of one of the recognised organisations (see below)
• Level 4 Diploma level qualifications as a minimum, Degree or Masters in Paediatric Counselling, Counselling/Clinical Psychology, Psychotherapy, Play Therapy, Dance & Movement Psychotherapy or Art Therapy 
• Minimum of 100 hours supervised
• Proof of professional indemnity insurance annually - we may consider paying this as an expense but a commitment to the charity is required
• A valid DBS certificate (enhanced version), which is less than three years old and renewed every three years (the charity can provide where necessary)
• Able to keep people’s personal data safe

• Willing and able to provide counselling via Zoom from a private location with a stable WiFi connection

• Able to support a minimum of 3 child or young clients a week, being three hours of your time for counselling sessions plus time for administration. We ideally hope you to offer the charity a commitment of six months.

Desirable

• Personal or professional Knowledge or experience of chronic pain or Complex Regional Pain Syndrome
• Previous experience as a chronic pain or CRPS paediatric counsellor or psychologist 
• Committed to our values
• Willing to develop skills and experience
• Enjoy working as part of a team
• Effective administration skills, planning and organisation skills
• Approachable, presentable, enthusiastic

We welcome trained paediatric counsellors, child therapists and counselling/clinical psychologists who are willing to give their time to support our valuable work.

Once we’ve assessed your application, you may be invited for interview. If you are successful, we will arrange for you to have an enhanced Disclosure and Barring Service DBS or Protecting Vulnerable Groups (PVG) check.

Recognised Organisations

• British Association for Counsellors and Psychotherapists (BACP)
• British Association for Behavioural and Cognitive Psychotherapists (BABCP)
• Complimentary and Natural Healthcare Council (CNHC)
• General Hypnotherapy Register (GHR)
• British Society for Clinical Hypnotherapists (BSCH)
• National Council for Hypnotherapists (NCH)
• United Kingdom Council for Psychotherapy (UKCP)
• The National Hypnotherapy Society (HS)
• National Counselling Society (NCS)
• Health & Care Professions Council (HCPC)
• The Association for Professional Hypnosis and Psychotherapy (APHP)
• National Register of Hypnotherapists & Psychotherapists (NRHP)

Making a difference

What impact will the opportunity have?

You will join the charity during a critical and challenging period as the service is rapidly expanding and your expert knowledge and experience will be invaluable to our success. You will have a key role in not only developing a counselling service for younger clients but also ensure we provide counselling services and mental health support to our young child CRPS patients who are in need of our support and inclusion on a regular basis. With your help we will expand our support and mental health services to ensure our service users receive mental health support that they may not have been offered.

What's in it for you as the volunteer? 

You would be a part of our small, friendly, forward-thinking charity team, focused on reaching people affected by this rare, painful and debilitating chronic pain condition and to provide them with psychological support whether they are patients, their partner, relatives, friends or carers. As this service is continually developing, you would have a key role in developing a young person counselling programme and to complement our support services that we offer. This is a fantastic opportunity for you to make a real difference in a child's life which is already isolated and painful, who may not have received any psychological support.

Help Missing People provide vital support through digital channels – and make a difference from home. 

Every year, thousands of people across the UK experience the trauma and uncertainty of disappearance – whether they are missing themselves or have a missing loved one. Missing People’s award-winning helpline is there in those moments: providing vital support and working to ensure no one has to face this crisis alone. With new funding, we’re expanding our digital services — offering support not only through online chat and text, but also via WhatsApp. 

To make this possible, we’re recruiting Text and Chat Volunteers who can provide compassionate, safe, and reliable support remotely. By joining us, you’ll help more children, young people, and adults at risk – while volunteering in a flexible way that fits around your life. 

�� What you’ll be doing 

Using Missing People’s secure digital platforms (chat, text, and WhatsApp) you’ll provide sensitive, empathetic support to those who reach out. 

• Communicate compassionately with children, young people, and adults in crisis. 

• Explore and understand their situations, helping them access the right support. 

• Hear from young people running away, missing adults, and people who feel stuck and need guidance. 

• Support people who are worried about a missing person – such as family members. Provide them with advice to how to report someone missing and what to expect. 

• With the guidance of an experienced staff supervisor, help individuals reconnect safely with families and support networks. 

• Be a calm, reassuring presence – often at a critical moment in someone’s life. 

�� Qualities and skills we’re looking for 

No prior experience is required – we’ll provide full training. We are looking for someone who is: 

• A strong communicator (via text and chat) who is empathetic, patient, and non-judgemental. 

• Passionate about supporting vulnerable people. 

• Confident using computers, digital platforms such as Microsoft Office, email, and instant messaging (you’ll need your own PC or laptop and Wi-Fi capable of running our systems).

• Able to volunteer from a quiet, private space at home 

• Willing to complete an enhanced DBS check and provide references. 

We want our volunteers to reflect the diversity of the communities we support. We actively encourage applications from people whose identities or lived experiences are under‑represented in the charity sector — including people from global majority backgrounds, working‑class or low‑income backgrounds, men, LGBTQ+ people, Disabled people, and those with lived experience of missing or exploitation. 

�� What you’ll gain 

Volunteering with Missing People is a chance to grow, connect, and make a lasting impact. 

• Comprehensive training: A 6‑week online programme with 2 hours of self‑paced learning and a 2‑hour live session each week with fellow volunteers and helpline staff, followed by a shadowing and induction period. 

Training times: You will need to attend either six Wednesday evening sessions or six Saturday morning sessions. Please ensure you can commit to the relevant dates before applying, as completing these sessions is essential for progressing through the training. 

Wednesday sessions (6pm–8pm): 2nd Sep, 9th Sep, 16th Sep, 23rd Sep, 30th Sep, 7th Oct

Saturday sessions (10.30am–12:30pm): 5th Sep, 12th Sep, 19th Sep, 26th Sep, 2nd Oct, 10th Oct 

• Ongoing support: Guidance from our Helpline Coordinators and Supervisors, plus regular supervision and peer support. 

• Community: Become part of a passionate team of volunteers and staff, united by the goal of bringing missing people back to safety. 

• Recognition: After 6 months of service, you’ll be eligible for a formal reference to support your future opportunities. 

�� Location and availability 

• This role is fully home-based. 

• Shifts will be 7 days a week, afternoons (2.30pm-6pm) and evenings (6pm-10pm) – we ask for a commitment of 1 shift per week 

• There will also be a monthly group supervision call you will be expected to attend.

• Minimum commitment: 6 months+. 

We are currently developing an open-source website and internal systems, and we are looking for a UX/UI Designer to lead the design of a platform that is: 

• Emotionally safe
• Intuitive and accessible
• Scalable across multiple services
• Built with survivors in mind
• clean lines and top quailty

This is not just a design role — this is an opportunity to shape a digital experience that will impact thousands of lives. 

Key Responsibilities

User Experience (UX)

Design user journeys for:

• Survivors sharing their stories
• Volunteers and staff interacting with the system
• Students accessing training and opportunities
• Conduct user research (where appropriate and ethical)
• Create wireframes, user flows, and prototypes
• Ensure trauma-informed and emotionally sensitive design decisions

User Interface (UI)

• Design clean, modern, and accessible interfaces
• Develop a consistent design system (colours, typography, components)
• Ensure mobile-first and responsive design
• Collaborate with developers to bring designs to life

Platform & Systems Design

• Contribute to the UX of:
• Internal dashboards
• Learning platforms
• Community spaces (forums, content hubs, bookclub ,etc.)
• Help simplify complex systems into intuitive experiences

Collaboration

• Work closely with:
• Founder and leadership team
• Developers (open-source contributors)
• Content creators and marketing team
• Translate vision into practical, user-centred design

Essential Skills & Experience

• Experience in UX/UI design (portfolio required)
• Proficiency in tools such as: Figma (preferred), Adobe XD / Sketch (optional)
• Strong understanding of:
• User journeys and information architecture
• Accessibility (WCAG standards)
• Mobile-first design principles

• Ability to think both creatively and strategically

Desirable (Not Essential)

• Experience designing for:
• Non-profits or social impact organisations
• Mental health or trauma-informed platforms
• Understanding of open-source collaboration
• Basic knowledge of front-end (HTML/CSS)
• Experience with community platforms (e.g., forums, learning systems)

Personal Attributes

We are looking for someone who is:

• Empathetic and emotionally intelligent
• Passionate about social impact
• Reliable and committed
• Able to work independently and take initiative
• Open to feedback and collaboration

What You’ll Gain

• The opportunity to build a meaningful, real-world platform from the ground up
• A strong portfolio project with social impact
• Experience working within a growing organisation
• Future paid opportunities as the organisation scales
• A chance to directly contribute to changing lives and communities

Safeguarding Note

Due to the nature of our work, all team members must approach the role with sensitivity, confidentiality, and respect. Exposure to sensitive topics may occur. 

We’re looking for a new Brand, Communications and Creative Trustee who can use their skills to support our growing charity. In early 2026, CLAPA relaunched with a new brand identity. This role will ensure that our team are supported in brand and content strategy and making the most of the new brand for growth and engagement.

The Brand, Communications and Creative Trustee will participate in all areas of the charity’s governance with a special interest in brand strategy, content, communications and creative to support with the Board’s understanding and interpretation.

The Board of Trustees is responsible for the overall governance and strategic direction of the charity, developing CLAPA’s aims, objectives and goals in accordance with the governing document, legal and regulatory guidelines. You would be joining our board at an exciting time, as we continue to implement our 5-year strategy for 2025-2030.

About CLAPA

The Cleft Lip and Palate Action (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.

CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.

Are you passionate about using your skills and expertise to help support and develop a UK-wide relationships and sex education charity?

Sexpression:UK provides high quality, comprehensive relationships and sex education workshops to young people between the ages of 11-18 in schools and youth groups. We operate across the UK through our unique network of affiliated branches and volunteers based at universities and students’ unions in 15 towns and cities.

You will have strong empathy with our mission to educate and empower young people to make individual, informed decisions about their bodies and their health. You will be committed to using your expertise to contribute to the future development of the charity and ensuring high quality governance of the organisation.

We are looking for a motivated individual with demonstrable experience in leadership or governance to join our board as Chair of Trustees.This is an exciting time to join our charity with the opportunity to contribute to a unique youth-led charity playing a leading role in some of today’s biggest issues.