103 Support group volunteer volunteer volunteer roles in Birmingham

Volunteer Practice Administrator

Organisation: Flourish Wellbeing Support C.I.C.

Location: 100% Remote (UK Based)

Suggested Commitment: ~30 minutes daily (Monday–Friday) plus ~1 hour weekly for audit reporting and onboarding support

About Flourish Wellbeing Support C.I.C.

Flourish Wellbeing Support C.I.C. is a not-for-profit social enterprise dedicated to making expert mental health care accessible to everyone. We provide structured 1:1 remote therapy delivered exclusively by fully qualified, registered counsellors. We operate accessible, tiered pricing (£25 Access / £35 Standard) alongside fully funded spaces for those experiencing severe financial hardship.

Purpose of the Role

We are seeking a warm, organised, and detail-oriented Volunteer Practice Administrator to help manage our day-to-day practice logistics, support our volunteer counsellors, and ensure our online appointment systems run smoothly. This is a fantastic volunteering opportunity for someone looking to gain experience in healthcare administration, social enterprise operations, or practice management.

Key Responsibilities

1. Daily Appointment & Logistics Support (~30 mins/day)

• Client & Counsellor Enquiries: Monitor and respond to routine administrative emails regarding session rescheduling, Cliniko video link enquiries, or general booking questions.

• Diary Management: Use our practice management system (Cliniko) to move appointments, adjust calendar availability, or update booking statuses as requested by clients or counsellors.

2. Weekly System Audit & Financial Compliance (~1 hour/week)

• Invoice & Payment Audits: Run weekly Cliniko reports to verify that session invoices have been sent 7 days in advance and settled online prior to appointment start times.

• Data: Ensure client records and counsellor diary statuses are accurate and up to date in Cliniko.

3. Volunteer Counsellor Onboarding & Engagement

• Onboarding Administration: Assist with sending onboarding documentation packs to prospective volunteer counsellors (e.g., Associate Agreement, Welcome Guide, Supervisor Confirmation Forms).

• Profile Setup: Help create and configure new counsellor profiles and bookable time slots in Cliniko once compliance checks are complete.

• Monthly Associate Check-Ins: Send out a warm monthly check-in email to active volunteer counsellors to maintain strong group connection and gather light operational feedback.

About You (Skills & Qualities)

• Organised & Reliable: Comfortable managing small daily administrative tasks independently.

• Tech-Savvy: Familiar with or comfortable learning practice management software (Cliniko), secure email, and cloud documents.

• Warm & Professional Communicator: Able to write empathetic, clear, and professional emails to clients and practitioners.

• Data Conscious: Passionate about client privacy, discretion, and adhering to UK GDPR standards.

• Mission-Driven: Aligned with Flourish’s values of accessibility, clinical excellence, and social equity.

What We Offer You

• Practical Experience: Hands-on experience operating a modern UK health social enterprise and using industry-standard practice management tools like Cliniko.

• Full Training & Support: Direct guidance from our Operations and Clinical Leads.

• Flexibility: 100% remote working that can be completed flexibly around your job, studies, or personal life.

• Community Impact: Knowing your administrative care directly helps vulnerable individuals access affordable mental health support.