Supporter relation assistant volunteer volunteer roles in Belfast

JOB PURPOSE:

This Role Transforms Volunteer Activity Into Structured, Ethical, High-Impact Operations

At Tell My Truth and Shame the Devil C.I.C., our work is powered by people. Volunteer contribution is not just support, it is community, capacity and impact. The Volunteer Operations Analyst ensures that this contribution is organised, visible and aligned with the organisation’s mission, safeguarding responsibilities and growth.

You will play a key role in connecting people, systems and structure—ensuring that volunteer engagement is consistent, well-managed and sustainable as the C.I.C grows.

This is not a purely administrative role. It is insight-driven, systems-focused and central to how the organisation operates effectively behind the scenes.

Role Summary

The Operations Analyst is responsible for measuring, analyzing, and optimizing the organization’s
internal operations to improve efficiency, accountability, and overall performance. This role focuses on operational systems development, process evaluation, workflow optimization, and organizational effectiveness, enabling leadership to make informed decisions and ensuring that the organization’s activities are structured, scalable, and effective.

While analytical skills are essential, this is not a traditional Data Analyst role. The emphasis is on understanding how systems, teams, and workflows function, and using insight to design and improve operational structures, not just analyze datasets.

The Operations Analyst does not execute or enforce tasks, but plays a critical role in diagnosing
operational challenges and recommending actionable, system-level solutions.

REQUIRED SKILLS AND COMPETENCIES:
Technical Skills
Strong proficiency in:

• Google Sheets / Microsoft Excel
• Data tracking and reporting tools
• Ability to organize and interpret large sets of data

Analytical Skills

• Strong problem-solving and critical thinking ability
• Ability to identify patterns, trends, and inefficiencies
• Detail-oriented with a structured approach to analysis

Communication Skills

• Ability to present data in a clear, concise, and actionable format
• Strong written communication for reporting

Organizational Awareness

• Understanding of how teams and workflows interact
• Ability to think in systems, not just tasks

PREFERRED QUALIFICATIONS (NOT MANDATORY):

• Background in Operations, Business Administration, or related fields
• Previous experience in Operations analysis, project tracking, or process improvement roles
• (Experience working in remote or volunteer-based organizations is an advantage)

CORE OBJECTIVES:

• Provide clear visibility into operational performance and system effectiveness
• Identify inefficiencies, bottlenecks, and structural gaps in workflows and processes
• Recommend practical, system-level improvements (not just data observations)
• Support leadership with structured insights that drive operational decisions
• Strengthen accountability, clarity, and scalability across the organization’s operations

KEY RESPONSIBILITIES:

1. Data Tracking & Performance Monitoring

• Develop and maintain centralized tracking systems (e.g., Google Sheets, Airtable) to support operational visibility
• Monitor key operational metrics across departments, including:
  • Volunteer recruitment and onboarding timelines
  • Task completion rates across teams
  • Program and project delivery timelines
• Ensure data is accurate, relevant, and structured to inform operational decisions (not just reporting)

2. Reporting & Operational Insights

• Prepare weekly or bi-weekly operational reports for leadership
• Go beyond reporting by clearly highlighting:
  • Root causes of inefficiencies
  • System and workflow gaps
  • Operational risks
• Translate data and observations into clear, actionable, system-focused recommendations

3. Process Analysis & Workflow Design

• Document and map existing workflows across functions (HR, Programs, Operations, etc.)
• Analyze how work actually flows across teams—not just what is recorded in data
• Identify bottlenecks

✅ The Operations Analyst WILL:

❌ The Operations Analyst WILL NOT:

○ Redundant or unclear steps
○ Structural and communication gaps
● Recommend and help design improved workflows, structures, and operational systems

4. Risk Identification & Escalation
● Proactively identify and flag:
○ Process breakdowns
○ Structural inefficiencies
○ Delivery risks linked to poor workflows or unclear ownership
● Escalate findings with clear operational context and suggested solutions

5. Systems & Process Optimization
● Lead efforts in operational systems improvement, including:
○ Workflow restructuring
○ Standardization of processes and templates
○ Introduction of more efficient tracking and coordination systems
● Continuously evaluate how systems function in practice and recommend refinements

6. Cross-Functional Collaboration
● Work closely with:
○ HR Team (for recruitment and onboarding systems)
○ Team Leads (for workflow and delivery structures)
○ Operations Coordinators / Executive Assistants (for execution visibility)
● Bridge the gap between how work is designed and how it is executed

SCOPE AND BOUNDARIES FOR THE ROLE:
To ensure clarity and proper role alignment:

• Analyze workflows, systems, and operational performance
• Design and recommend process and system improvements
• Provide structured insights that inform operational decisions
• Function as a Data Analyst focused solely on datasets and reporting
• Be limited to producing reports without contributing to process improvement and system design
• Manage or supervise team members
• Enforce task completion or handle administrative coordination

WORKING RELATIONSHIP:
The Operations Analyst will:

• Report directly to the Director of Central Operations & Executive Coordination
• Support decision-making but will not replace leadership authority
• Work collaboratively across all teams while maintaining objectivity and independence

KEY PERFORMANCE INDICATORS (KPIs)
Success in this role will be measured by:

• Quality and impact of operational insights and recommendations
• Measurable improvements in workflow efficiency and system effectiveness
• Reduction in process bottlenecks and delays
• Clarity and usability of operational tracking systems
• Contribution to scalable and well-structured operational processes

What Success Looks Like in This Role:
Within the first 60–90 days, the Operations Analyst should:

• Establish a functional and structured operations tracking system
• Deliver insight-driven reports that highlight system-level issues (not just data summaries)
• Identify and recommend improvements to at least 2–3 key operational workflows
• Provide leadership with clear visibility into how operations actually function and where improvements are needed

Additional Notes

• This is a strategic operations role, not a purely analytical or reporting position
• Ideal for individuals who are passionate about:
  • Improving how organizations function
  • Designing better systems and workflows
  • Driving efficiency through structure and clarity

Important to be clear:

• This is a volunteer role during the CIC’s build phase
• It carries real responsibility for data integrity and donor relations

Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.

Next Steps:
Shortlisted applicants will be invited to:

• A values-led conversation
• A practical discussion about event planning, coordination, and execution

Job Title: Talent Advisor Assistant
Location: Remote
Department: People & Culture
Reports To: Manager: Talent Advisory

About QuilomboUK

QuilomboUK is a visionary organisation committed to advancing diversity, equity, inclusion (D&I), and social justice. Rooted in a People First philosophy, we strive to create workplaces where everyone feels valued, respected, and empowered. Join our People & Culture team to drive meaningful change through equitable HR practices and a culture of belonging.

Role Overview

As a Talent Advisor, you will be a frontline advocate for fair and inclusive employee relations (ER) practices at QuilomboUK. You’ll manage ER cases, guide managers through complex performance and disciplinary matters, and contribute to building a positive workplace culture through proactive strategies. Your work will ensure HR policies and processes align with our mission, legal standards, and social justice values. This role is ideal for a detail-oriented professional passionate about resolving conflicts equitably and fostering an environment where everyone thrives.

Key Responsibilities

Employee Relations (ER) Case Management

• Handle end-to-end ER cases, including grievances, disciplinaries, absence management, and performance issues, ensuring fairness, transparency, and compliance.

• Advise managers on ER processes, providing coaching on conflict resolution, documentation, and equitable decision-making.

• Document case outcomes meticulously and identify trends to recommend preventative measures.

Investigations & Compliance

• Support complex workplace investigations, gathering evidence, interviewing stakeholders, and drafting reports in collaboration with the Manager: Talent Advisory.

• Ensure all ER outcomes comply with UK employment law, organisational policies, and QuilomboUK’s D&I principles.

• Mitigate organisational risk by maintaining accurate records and escalating high-risk issues promptly.

Workplace Culture & Engagement

• Design proactive ER initiatives (e.g., manager training on bias-free feedback, mediation programs) to promote a positive, inclusive culture.

• Partner with the People & Culture team to embed restorative practices and psychological safety in conflict resolution.

• Contribute to engagement surveys and action plans to address systemic employee well-being issues.

Policy Development & Implementation

• Collaborate with the Manager: Talent Advisory to design, update, and implement HR policies that reflect QuilomboUK’s values, culture, and legal obligations.

• Communicate policies clearly to employees and managers, ensuring accessibility and understanding across all levels.

• Monitor policy effectiveness and propose adjustments to align with evolving organisational and social justice goals.

D&I Integration

• Apply a D&I lens to all ER processes, ensuring marginalised voices are heard and outcomes address systemic inequities.

• Advocate for inclusive practices in performance management, such as culturally sensitive feedback frameworks.

• Support initiatives that advance QuilomboUK’s external social justice partnerships and internal equity goals.

Qualifications

• Experience: 2+ years in HR or employee relations, with hands-on experience managing disciplinary, grievance, and performance cases. Exposure to mission-driven or D&I-focused organisations is preferred.

• Skills:

  • Strong knowledge of UK employment law and ER best practices.

  • Ability to navigate sensitive conversations with empathy, discretion, and cultural competence.

  • Excellent written and verbal communication skills for policy drafting and stakeholder guidance.

  • Proficiency in HRIS systems and case management tools.

• Knowledge: Understanding D&I frameworks, restorative justice principles, and trauma-informed HR practices.

• Alignment: Commitment to QuilomboUK’s mission and passion for social justice.

Personal Attributes

• Fair-minded and principled, with a strong ethical compass.

• Collaborative team player who builds trust with employees and leaders alike.

• Proactive problem-solver who balances empathy with organisational needs.

• Resilient under pressure, with the ability to manage multiple priorities calmly.

Why Join QuilomboUK?

• Purpose-Driven Work: Tackle ER challenges through a social justice lens, directly impacting equity in the workplace.

• Growth: Develop expertise in equitable HR practices with mentorship from inclusive leaders.

• Culture: Join a team that values authenticity, courage, and collective growth.

ReviveBattery

We regenerate lead-acid batteries two to three times, restoring most capacity and avoiding energy-intensive recycling.

Fundraising Assistant

Fundraising Volunteer (Remote)

Duration: 3–6 months (Unpaid) • 20 hrs/week (flexible)
 Reports to: Fundraising Manager

### **About Revive Battery B.V.**

Revive Battery is a sustainability-driven startup transforming the energy sector through battery regeneration and circular economy innovation. Based in the Netherlands, we extend battery life, reduce waste, and minimize environmental impact using our advanced regeneration technology.

Role Summary

As a Fundraising Volunteer, you will play a key role in identifying, researching, and supporting the development of funding opportunities, including grants, donor partnerships, and investment outreach. This position offers hands-on experience in social impact fundraising, proposal development, and strategic collaboration within a fast-paced cleantech startup environment.

### **Key Responsibilities**

• Research and track potential funding opportunities, including grants, accelerators, and impact investors.
• Assist in drafting proposals, pitch decks, Letters of Intent (LOIs), and grant applications.
• Maintain a database of funders, deadlines, and application progress.
• Support internal reporting and documentation for ongoing grants and partnerships.
• Attend and take notes on donor meetings, partnership calls, or webinars related to fundraising.
• Collaborate with the communications and marketing teams to align messaging for funders and impact storytelling.
• Provide administrative and coordination support for fundraising campaigns and donor relations.
   

### **Requirements**

• Currently pursuing or recently completed a degree in International Development, Business, Communications, Environmental Studies, or a related field.
• Strong research, writing, and analytical skills.
• Familiarity with fundraising, grant writing, or startup funding is a plus.
• Organized, detail-oriented, and able to manage multiple tasks and deadlines.
• Proficient in Google Workspace; experience with CRM tools (e.g., HubSpot, Airtable) is an advantage.
• Passionate about sustainability, climate action, or the circular economy.
   

### **Learning Opportunities**

• Gain hands-on experience in fundraising and partnership development for impact-driven initiatives.
• Learn to craft grant proposals and investor materials aligned with sustainability goals.
• Work closely with startup leadership on funding strategy and donor engagement.
• Develop practical skills in relationship management, impact reporting, and proposal writing.
• Receive mentorship and professional growth guidance from experienced professionals.
   

### **What We Offer**

• Real-world exposure to fundraising and resource mobilization in a sustainability startup.
• Flexible remote schedule and a collaborative international team environment.
• Mentorship and access to learning materials and resources.
• Volunteer Agreement, certificate of completion, and reference letter upon successful completion.
• An opportunity to contribute to meaningful sustainability and impact-driven projects.

Minimum Hours per Week:

10+ hours per week

Duration:

6+ months

Do you believe that every person has a right to a full life, with friendship, belonging and chances to contribute their gifts? Do you want to support a global movement that shares the struggle of people with learning disabilities for voice, rights and community? If so, you could make a profound contribution to L’Arche through joining our Board of Trustees.

This is a pivotal time for L’Arche as, after 50 years in the UK, we work to deliver our 2030 Strategy for Beautiful Community, Brilliant Care and Effective Organisation. We are now looking for three to four new Trustees who can bring a depth of professional and personal experience to diversify the voices and expertise on our Board, in support of our vision to show that everyone belongs.

In particular, we would welcome people who can bring expertise in Fundraising, PR and Marketing, in Learning Disability Services and Commissioning, in Housing and Health & Safety, or Legal Expertise. We also want to strengthen the representation on the Board of people, for example in terms of age, ethnicity, lived experience of disability, gender and LGBTQ representation.

L’Arche in the UK is part of a worldwide movement of people with and without learning disabilities building community together. We aim to be a beacon for our society - of what social care can be, what life with learning disabilities can be, and what a more human society can be.

Our 11 Communities in England, Scotland and Wales offer a varied mix of adult supported living, registered care, and day services. We focus on building mutual relationships and going beyond traditional care models to celebrate the value of every individual.

L’Arche was first founded on Christian principles. These principles mean we stand for radical inclusion, and for the right of every person to flourish in their spirituality, whatever their background. To find out more about spirituality in L’Arche, have a look at our website to see what people said in our Big Conversation on Spirituality.

For further information about the role and context, including full details of how to apply, please see our Appointment Details Pack which can be downloaded from the supporting documents section below. Application is by submission of CV and cover letter via email to Laura Bagley at Macaulay Search (please see Appointment Details Pack for contact details).

The closing date for applications is Monday 11th May 2026.

About Us:

Tell My Truth and Shame the Devil C.I.C is a pioneering podcast and healing membership organisation. We provide a platform for survivors and experts to share their lived experiences, highlight systemic frustrations and offer solutions rooted in culturally trauma-informed care.

Our membership offers young people and survivors a path to heal, learn digital skills and interactively participate in our Alchemic 369 Book Club, where members engage in weekly interactive discussions, debates and critical analysis of African, Caribbean and world history, Ifa, classics and political thought. Members will sharpen their reading, reasoning and imagination skills, with opportunities to discuss works directly with authors and scholars such as Dr. Joy James, Dr. Umar Johnson, Dr. Phil Valentine, Muta Baruka and professor Jinag+, highly subsidised plant-based transformative retreats and join a community designed to empower and educate.

We are a mission-driven, collective-focused C.I.C building a movement that combines healing, re-education and empowerment.

Our content focuses on:

• Survivors’ of CSA, RSA, CT, CA stories

• Whistleblowers and retired-experts

• Generational trauma and healing

• Youth empowerment and education

• Community transformation through honest storytelling

Our mission is to challenge generational cycles, expose hidden truths, fight for justice and create a platform rooted in authenticity, deep healing, and transformation.

We are currently building a founding team to develop a media system that not only tells stories—but transforms lives,creates community, jobs and educational opportunities for young people globally.

About the role:

You will act as the architect of our podcast production ecosystem, responsible for building systems that allow the podcast to run consistently, professionally, and independently of micromanagement.

You will oversee:

• Video production

• Audio editing

• Article creation (monthly)

• Research and storytelling structure

• Guest coordination and booking systems

• Team management and output tracking

Your goal is simple but powerful:
  Build a production machine that runs weekly without constant oversight.

Experience Qualification and Requirements

•  

• Strong organisational and leadership skills

• Experience (or strong interest) in:

  • Podcasting

  • Media production

  • Content systems

• Able to think in systems, not just tasks

• Calm under pressure and solution-focused

• Comfortable managing people and holding standards

• Passion for truth-based storytelling and community impact

Bonus (but not required):

• Experience building workflows or managing creative teams

• Background in media, journalism, or digital production

• Lived experience that connects to our mission 

Main Responsibilities/ Key Duties

1. Production Leadership

• Oversee the full podcast pipeline: planning → recording → editing → publishing

• Ensure 1 high-quality edited video per week

• Oversee 1 well-written article per month aligned with podcast themes

2. Team Oversight

• Lead and manage a team of volunteer:

  • Editors

  • Investigative journalist

  • Creative Writers

  • Guest researchers

  • Production assistants

• Delegate effectively without bottlenecking the process

3. Systems & SOP Development

• Build clear workflows and Standard Operating Procedures (SOPs)

• Create a system where:

  • Tasks are repeatable

  • Roles are clear

  • New team members can onboard (with ease)

4. Research & Guest Coordination

• Oversee research pipelines for topics and guests

• Implement systems for:

  • Guest outreach

  • Booking

  • Pre-interview preparation

5. Performance Tracking (KPIs)

• Maintain visibility across the team using trackers

• Monitor:

  • Output consistency

  • Deadlines

  • Content quality

• Report progress and gaps clearly to leadership

6. Operational Independence

• Reduce reliance on the founder for day-to-day decisions

• Build a structure where the production team can run smoothly without constant intervention

Time Commitment

• Expected contribution: approximately 30hrs hours per week (flexible) Commitment to deliver agreed outcomes/projects

• Fully remote (with occasional in-person opportunities as we grow)

What You Will Gain

This is where you make it real and compelling:

• Founding leadership experience in a purpose-driven media company

• The opportunity to build and own an entire production system from scratch

• Direct involvement in a platform advocating for justice, healing, and truth

• Hands-on experience managing and scaling a media team

• A clear pathway into a paid Director-level role as we scale

• Long-term opportunities as the organisation grows (team expansion, global reach, partnerships)

We don’t operate on individualism—we build through collectivism, meaning:
As the platform grows, your role, influence, and opportunities grow with it

Additional Notes

This role is not suitable if you:

• Prefer low-responsibility volunteer work

• Avoid handling sensitive data or detailed reporting

• Are seeking immediate paid employment

• Are uncomfortable applying analysis to strategic decisions

Important to be clear:

• This is a volunteer role during the CIC’s build phase

• It carries real responsibility for data integrity and donor relations

Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.

Next Steps:

Shortlisted applicants will be invited to:

• A values-led conversation

• A practical discussion about event planning, coordination, and execution

If you believe that well-organised, purposeful events can change communities, and that experiences inspire action, this role is for you.

A Final Word 

Stories are about people, not content.

If you know that:

• Trust is built through care and accuracy

• Privacy is a safeguarding issue

• Respect keeps relationships strong

• Storytelling carries responsibility

• Leadership means protecting both people and truth
   

Then you understand what this role stands for.