Supporter Service Assistant Volunteer Roles in Birmingham

Shout is the UK’s only free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. When people text 'Shout' to 85258, they are connected to a Shout Volunteer for a text conversation. Our volunteers provide a safe space for people to share what's causing them distress, while showing warmth and compassion.

Tasks and Responsibilities

If your application is successful, you’ll be enrolled in a training group. New groups start every two weeks.

Shout Volunteers receive 25 hours of free training in communication, listening, managing and assessing risk, and problem solving. The training is self-paced and done online. You’ll learn how to bring people in distress to a place of calm and practice skills that will be useful to you throughout life.

As we are investing in you throughout your time with us, our hope is that you will complete the training in a timely manner and look at this as a longer term commitment. The experience you gain over time is valuable and our goal is to have volunteers commit to 200 hours on the platform, which can take up to two years to complete, as we ask you to take one 2-4 hour shift per week. 

Our Volunteer Training Support team is here to support you, answer any questions and provide feedback during training and throughout your time with Shout. You’ll be joining an incredibly supportive volunteer community and have access to the resources you need to do your role.

As a volunteer, you’ll be supporting people in distress, so it’s important we see the skills required to do that while you are in training. While most trainees complete the training and go on to volunteer, not everyone will pass the training. If this happens, there are other ways you can still support us.

Selection Criteria

A Shout Volunteer is kind and compassionate, a good listener, and has the ability to remain calm when supporting people in crisis. You will also:

• Understand the difference between being friendly and being a friend

• Be aware of your own mental health and wellbeing

• Be open-minded

• Be supportive

• Be reliable

• Be discreet and able to respect confidentiality at all times

• Be accepting and non-judgemental

• Be passionate about contributing some of your time to a cause such as Shout

• Adopt a growth mindset, and be willing to accept feedback

Requirements

• You must live in the United Kingdom or New Zealand while volunteering. 
• You must be over 18 years of age.
• You will need a reliable internet connection and a private place to take your shift.
• All of your volunteering must be done using a laptop or desktop computer and Google Chrome.

It’s worth spending time thinking about the nature of the role, and whether it’s right for you. We support all texters, regardless of race, religion, sexual identity or issue. You will need to be comfortable addressing topics frequently discussed with texters (suicide, self-harm, depression, etc.) without compromising your own mental health. 

Before you apply, please consider whether either of the following applies to you:

• Have you recently experienced grief, loss or change issue/s? For example; someone close to you has been ill or has died, you’ve lost your job, your relationship has ended.

• Is your current mental health and wellbeing in a place such that the stress and pressure of listening to the challenges of others would bring additional burden to you personally?

Benefits to Volunteers

The role is rewarding and can save lives. Shout Volunteers tell us they gain a sense of pride, satisfaction and purpose from taking conversations. They also tell us that their own wellbeing increases, they learn valuable skills and gain experience they can use at work and in their personal lives.

Volunteering can also be a great addition to your CV. You do not need to have any past experience in mental health to be a Shout Volunteer - we’ll provide you with all the training and support you need to do the role.

Application Process

You will need to create your account and fill in the application using a laptop or desktop computer and in a Google Chrome browser. This is a standard requirement for all of our systems at Shout, from the application through to the platform.

You should leave up to an hour to complete the form. As Shout is a text based service and we do not conduct in person interviews for our volunteer candidates what you write in your application and the strength of your references are how we get to know you. 

We appreciate when candidates take the time to write thoughtful, considered answers. We recommend you review your application with an eye toward things like spelling, grammar and punctuation. While some of our texters will occasionally reach out using more informal text speak, our volunteers respond in full sentences and double check their messages for accuracy before hitting send. 

Your application will be reviewed once we have received responses from both of your references. We ask for a personal reference and a professional reference. The personal reference can be a friend or colleague but the other must be someone who knows you professionally or has supervised you in some way. 

This could be a manager or supervisor from where you work or a teacher or educator from where you study. We recommend you choose references who are able to speak to your ability to fulfil the selection criteria outlined above.

We do not accept references from family members. This includes your partner or their relatives, your children, siblings, aunts, uncles, cousins, grandparents or godparents. 

Please allow up to a month for us to review your application and return a decision. 

If your application is approved, you can book your place on training. Training groups usually start every two weeks and spaces are available to book a couple of months ahead. While you are in training and before you are allowed on the platform we will carry out a background check.

Job description

We are looking for Volunteer Charity Retail Assistants who reside in the United Kingdom to assist in the running of WFRC’s retail shop to maximise sales of new and used goods that help us to generate vital funds to support the vital services that we provide for women and families. You will be providing invaluable help in the operation of our charity shop.

Principal Responsibilities:

To serve customers and record purchases on the cash register

To work with staff and other volunteers to sort, steam, hang, ticket and size donated clothing for sale in the shop.

To help keep the shop clean.

To assist with shop displays.

Provide information leaflets and signpost any enquiries for WFRC services

Comply with WFRC relevant Policies and Procedures

Wear personal identity badge whilst volunteering

Represent the professional standards of the charity

Key Skills & Abilities

An interest in the shop, and an enthusiasm for raising money through its work.

The ability to work as part of a team.

A flexible approach

Able to provide a friendly, high-quality service to customers

Basic numeracy

An understanding of the need for confidentiality

Good timekeeping

Reliability and trustworthiness

A willingness to undertake the training required for the role.

Are you passionate about issues relating to gender inequality and ending violence against women and girls?

If so, come and volunteer with Women and Girls Network’s Sexual Violence Helpline!

About the opportunities

We are seeking Sexual Violence Helpline Volunteers who will thrive in a multi-cultural feminist environment. In this unique role, you will provide emotional support for self-identifying women, girls, and non-binary people affected by sexual violence. You will create a safe space where survivors are free to be themselves, have their voice heard and safely explore the impact of their experiences.

As a Sexual Violence Helpline Volunteer, you will make a difference to survivor’s lives, gain valuable front-line experience within London’s VAWG sector and join a friendly, committed and passionate team. We also offer a comprehensive induction programme, access to specialist training courses and ongoing support. 

About the service

As part of the Ascent partnership within the London Violence against Women and Girls (VAWG) Consortium, the SVHL provides free and confidential emotional support to self-identified women aged 14+ and based in London, and who has been affected by any form of sexual violence at any time in their lives.

The SVHL consists of a specialist team of women, including trained counsellors and volunteers, who provide a safe space for survivors to explore their feelings. Support is also provided to the friends and families of survivors and other professionals to understand how best to support survivors of sexual violence.

Services provided by the SVHL includes a Freephone Helpline, Emotional Webchat, and Emotional Services Session (for those on the counselling wait list).

About WGN

Established in 1987, Women and Girls Network (WGN) is a community-based organisation providing women with a comprehensive range of therapeutic services which facilitate healing and recovery from experiences of violence. We work with all forms of gendered violence, whether physical, sexual or emotional.

The crimes of violence committed against women and girls usually involve assault and violation of both mind and body with devastating consequences. Where women’s lives may have been shattered and fragmented by gendered violence, our services provide a holistic healing journey engaging all aspects of self: mind, body and spirit.

We are committed to offering services which empower women with a choice of therapeutic activities that encourage them to be self-nurturing, creative and active participants in their healing process.  We recognise the individuality of every woman and the uniqueness of her experience; we view healing as a partnership where women retain control by choosing specific programmes which meet their needs.  Our work is intended to inspire and facilitate growth, resolution and change, moving a woman from survivor to thriver.

Interview details

Interviews are expected to take place on a rolling basis until all posts are filled, early applications are highly encouraged.

Further information

These posts are subject to pre-volunteering checks including DBS, references, and social media background screening 

WGN is an equal opportunities employer. 

The above posts are exempt under the Equality Act 2010, Schedule 9, Part 1. 

You will be part of our team at a Challenge Event e.g. London Marathon and located on the race route. You will be responsible for cheering on and supporting our runners, cyclists or walkers, encouraging them to keep going.

Cheering at events is lots of fun as your part of the whole positive energy and event experience. It helps to lift the spirit of our participants so that they cross the finish line and feel valued for their efforts. Your time will make a huge impact in our participant’s challenge, and you’ll have a nice time while doing it.

What we are looking for

As a Young Epilepsy Volunteer Events Cheer Leader, you will need to have:

· Lots of enthusiasm.

· The ability to help make sure Young Epilepsy is the best cheer squad at the race.

· Good interpersonal skills: you will be talking to some of our incredible supporters’ friends and family as well as the                  Young Epilepsy team.

· Endurance as the days can be quite long, and we have no control over the weather. It can be cold and wet or                       extremely hot – this is the UK!

Benefits

· Meeting new people.

· Gaining new skills, knowledge and experience.

· Making a difference and helping to raise awareness of epilepsy for children and young people.

· Travel expenses paid

· Lunch expenses paid

What Support will I Get

Young Epilepsy will give you everything you need to cheer on our lovely participants. Whistles, bangers and even a free Young Epilepsy T-Shirt. The team will brief you on the runners before the event, so you know who you are cheering for. 

Where are the events.

We have events in Brighton, London, Manchester, Newcastle, Sussex, Scotland. You don’t need to be able to travel to all these areas. Just let us know when you apply which areas would be better suites to you.

How long would I be required at the event.

It depends on the event; a normal event day starts at 9am and ends by 3pm. This is subject to change depending on the event and we are flexible, let us know the times you are available, and we will try to make it work for you.

Shannon Trust Volunteer Equality, Diversity, Inclusion and Belonging (EDIB) Volunteer

Do you want to join an organisation committed to addressing low literacy and numeracy levels amongst people in prison?

Shannon Trust’s vision is of a future where everyone can experience the positive impact of learning.  As our Equality, Diversity, Inclusion and Belonging (EDIB) Volunteer your role will help us to make this a reality by providing support with a variety of EDIB administrative tasks. This will include supporting with organising EDIB meetings, training and events, taking minutes for EDIB meetings and focus groups, explore EDIB data and information, and other EDIB related admin tasks as needed. We are seeking a proactive, committed, and enthusiastic individual to join our team and help us continue our journey.

This is a home-based role and we are looking for a volunteer who can commit to 7 hours per week on a consistent and reliable basis - the role has been listed as permanent however this is a voluntary role only. The individual will ideally have previous experience of working with a Diversity and Inclusion role or is keen to gain experience.  The ideal candidate will have an awarenss of religous and cultural events, able to operate relevant IT applications including Microsoft Office, have experience of working under pressure and to deadlines and have access to a personal laptop and homeworking space. 

Volunteer benefits include; induction training and ongoing training, support and development in the role, flexible working, recognition for your contribution and reimbursement of expenses where applicable. The biggest benefit though is our culture – our people really want to work for the organisation.

We welcome volunteer applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions.

Closing date: Midnight Monday 3 March - Please note interviews will be conducted on a rolling basis and we may close this vacancy early. 

We are looking for self-motivated and compassionate individuals to help deliver our Helpline service and make a difference to the lives of anyone affected by cancer.

The Helpline offers those with cancer a chance to share their feelings and experiences with someone who has empathy for what they are going through. Helpline Volunteers create a safe and welcoming environment, listen, and provide emotional support and signposting individuals onto further information.

No special qualifications are needed for this role, but access to a telephone in a comfortable quiet setting is essential.

Role title: 

Volunteer Classroom Assistant (Online) – English, Maths, Science  

Where: 

Online (Zoom) / Nova New Opportunities, 2 Thorpe Close, W10 5XL

When: 

Immediately, minimum commitment of 3 months. 

Support 1-2 classes a week (45 minutes per class). 

English classes are currently held on Mondays and Wednesday between 16:30 and 19:15. 

Maths and Science classes are currently held on Tuesdays and Thursdays between 16:15 and 19:45.

About Nova:  

Based in North Kensington since 1983 and serving its poorest wards & those of surrounding London boroughs, Nova works with individuals from marginalised and disadvantaged communities who are looking to develop their potential and achieve a better future for themselves. Nova brings about real and lasting change in people’s lives by addressing every person as an individual and seeking out ways to best support that person to reach their goals. We endeavour to help every person that comes to us who is motivated and committed to improving his or her life.   

Reaching 2,500+ people each year, we believe in improving people’s lives one person at a time, helping committed and motivated individuals to achieve their potential by:  

• Developing knowledge, education and confidence 

• Connecting diverse groups

• Providing opportunities 

Our work, operates on 2 levels:

• Grassroots Community Support – including responsive actions (e.g. Grenfell, COVID-19), education, IAG, family programme and volunteering  

• Wider Reaching Dialogue Events and Influencing – focussing on challenging stigma, prejudice and inequality – working with individuals, organisations, networks and decision makers to move through conversation to action 

Purpose of role: 

Support the Nova Family Programme tutors in facilitating online home school sessions.

Role Description: 

This role will be to act as a teaching assistant to tutors delivering online English, maths and science classes (for young people at Key Stage 2 and 3). With the disruption of Covid-19, many families have been thrown into the unknown world of home schooling – made even more challenging when your own education isn’t up to scratch or English is your second language. We are delivering a free programme of online home school support to those who have been most negatively impacted by being out of school. Now that Schools have reopened, we will be continuing these sessions to ensure that learners do not fall behind as Schools focus on catching up on lost learning. The aim is to support children who may be falling behind with their studies and mitigating as far as possible the widening attainment gap. 

You will: 

• Enjoy working in a team 

• Provide tutorial support 

• Position yourself as a resource for learners 

• Work one-on-one or with breakout groups of learners who need additional help 

• Facilitate the zoom classroom as required 

You need to be: 

• DBS Checked 

• Confident in the use of IT 

• Some experience of supporting learners with Maths/ English 

• Experience of working with young people 

• Committed

• Competent 

• Reliable

• Honest 

• Punctual 

• Patient 

• Fair 

• Open minded 

• Learners may come from various cultural backgrounds and face different learning challenges. You will need to be at ease whether supervising an entire class or working one-on-one with students.

• Comfortable following Nova staff directions and working independently 

Further information: 

• Induction and appropriate training will be provided.

• Teaching or coaching experience would be desirable but not essential. 

Main point of contact/supervisor: 

Matthew Barnett 

IMPORTANT: An enhanced DBS check is required for this role, and so we are unfortunately only able to accept applications from UK-based applicants or British nationals living abroad.

About Waterwatch UK

Waterwatch UK is currently transitioning to become a charity, strengthening its mission to hold polluters accountable and empower communities to protect and improve water quality. We work to ensure transparency, drive policy change, and support public engagement in safeguarding our waterways.

Role Purpose

As a trustee, you will provide strategic oversight, ensure good governance, and help Waterwatch UK achieve its mission. Trustees collectively guide the organisation’s direction, legal compliance, financial health, and public impact.

Available Trustee Roles

We are recruiting trustees with expertise in the following areas. Candidates should specify in your application which role they are applying for.

Please note that the specific roles may be adjusted based on the applications we receive to ensure the best mix of skills and expertise on the board.

1. Chair of Trustees

• Leads the board, ensuring effective governance, decision-making, and strategic direction.
• Acts as a key ambassador for Waterwatch UK.
• Supports and guides the CEO.
• Chairs board meetings and ensures all trustees are engaged.

2. Treasurer

• Oversees financial planning, budgeting, and financial reporting.
• Ensures compliance with charity financial regulations.
• Works with the CEO to develop sustainable funding strategies.

3. Secretary (Governance Trustee)

• Manages governance processes, ensuring compliance with Charity Commission requirements.
• Supports meeting administration, record-keeping, and reporting.
• Ensures policies and procedures are up to date.

4. Fundraising & Grants Trustee

• Develops and oversees fundraising strategies, including grant applications and donor engagement.
• Identifies new funding opportunities and partnerships.
• Advises on diversifying income sources.

5. Marketing & Communications Trustee

• Leads public engagement strategies, including branding, digital media, and PR.
• Supports outreach efforts to raise awareness and grow Waterwatch’s supporter base.
• Advises on website, social media, and campaign strategies.

6. Legal & Compliance Trustee

• Ensures Waterwatch UK operates within charity law and regulatory requirements.
• Provides legal guidance on governance, contracts, and policies.
• Advises on risk management.

7. Community Engagement & Partnerships Trustee

• Strengthens relationships with local communities, ensuring Waterwatch UK remains community-led.
• Develops partnerships with key stakeholders, including local authorities, businesses, and campaign groups.
• Supports volunteer engagement.

8. Environmental & Policy Trustee

• Provides expertise on water pollution, environmental law, and policy advocacy.
• Helps shape Waterwatch UK’s campaigns and policy positions.
• Engages with policymakers and regulators to push for systemic change.

General Trustee Responsibilities

• Ensure Waterwatch UK operates in line with its charitable objectives and complies with relevant laws.
• Contribute to strategic planning, decision-making, and risk management.
• Support financial oversight, ensuring funds are well managed and aligned with charitable goals.
• Represent Waterwatch UK’s values, advocating for its mission and engaging with stakeholders.
• Participate in board meetings and relevant working groups or committees.

Person Specification

We are looking for individuals who:

• Are committed to Waterwatch UK’s mission and values.
• Have expertise in at least one of the areas listed above.
• Can dedicate time and energy to board meetings and strategic work.
• Bring an independent perspective and constructive challenge.

Time Commitment

• Attend quarterly board meetings (in person or virtual).
• Participate in relevant working groups or committees.
• Support fundraising, advocacy, or governance efforts as needed.

Why Become a Trustee?

• Help shape the future of a newly forming charity tackling water pollution.
• Gain board-level experience and expand your professional network.
• Be part of a passionate and purpose-driven team.

How to Apply

Please include the trustee role you are applying for.

In your email, please include:

• A short expression of interest (1-2 pages) outlining:
  • The role you are applying for.
  • Your relevant experience and skills.
  • Why you want to support Waterwatch UK.
• Your CV
• LinkedIn profile (optional).

Currently, expenses are not covered, but the role should not incur any financial burden as it is remote. Once we secure funding, expenses will be reimbursed.

Deadline for applications: 17th April 2025 at 18:00

Volunteer Role Description

Light Touch Volunteer

Responsible to: Volunteer Coordinator

Time commitment: Minimum 3 hour’s a week

Location: Home

About the service

North East Wales Mind is a progressive mental health organisation that supports people experiencing mental health difficulties to flourish. The aim of our work is to help people build on their strengths, overcome obstacles, and become more in control of their lives. We have faith and optimism in our clients and so the services we deliver are built around their needs. We support the people of Flintshire and Wrexham to discover their own resources to ‘recover’ from periods of poor mental health, and to live life independently with their mental health condition.

Purpose of role:

To provide phone support to service users from home/ office. This role is flexible (you can make calls anytime between 5-7pm and requires you to call a client for up to half an hour a week for a period of up to 3 months.

Must have access to the internet and a phone that can switch to private setting or NEWMIND can provide them with a phone, or use of office equipment.

Main tasks:

· Providing emotional support via phone

· Assessing surrounding support

· Advising them with available provisions and services locally

· Providing practical support such as learning activities, wellbeing practises and links available to service user from home

· Writing records of dates and times and phone discussions

· Reporting back to the Volunteer Coordinator via email and phone for any extra available support

· Report any safeguarding concerns immediately to a member of staff.

What we are looking for:

· Confident and effective communication

· Understanding of professional boundaries

· Caring nature

· Knowledge of local services is desired.

· Lived experience of mental health difficulty desirable

· Understanding of, or experience of caring for someone with mental health difficulty, can be helpful but is not essential.

· Good listening skills, non-judgemental attitude, and empathy

· Ability to motivate.

· Ability to deal with stressful and difficult situations in a calm manner.

· Commitment for a minimum of 6 months

· Volunteers must be aged 18 and over.

What we can offer you:

· All volunteers will receive training in mental health awareness, confidentiality, boundaries, risk management, plus on-going training relevant to the role.

· Regular supervision with the Volunteer Coordinator

· Volunteer expenses

Volunteer Fundraising Events Helper

Thank you for your interest to become a Fundraising Volunteer at Cats Protection!

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs.

Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care.

We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, employees and supporters.

A bit about the role

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our Fundraising Event Helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!

What can you expect to be doing

● Help set up and/or man stalls at events

● Help on collection days like supermarket collections events or street collections

● Help at fundraising events such as Quiz nights, cake sales and dances

● Promoting a professional image of Cats Protection at events

What are the benefits to you and the cats?

You’ll meet new people, make new friends and be part of a dedicated team of volunteers. By being the link between members of the public and Cats Protection, the money you collect will make a significant contribution to improving the lives of cats and kittens

We’re looking for someone with

● A friendly, outgoing outlook

● An affinity with people

● Willingness to be part of a team

● A passion for feline welfare

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.  

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The well being of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we encounter as part of our activities.

Volunteer Fundraising Events Helper

Thank you for your interest to become a Fundraising Volunteer at Cats Protection!

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs.

Cats are at the centre of everything we do and our objectives are: homing, neutering and educating people about cats and their care.

We help thousands of cats across the UK each year thanks to our network of dedicated volunteers, employees and supporters.

A bit about the role

As a charity we can continue to help cats and kittens in need thanks to the donations we receive at fundraising events from generous members of the public. Our Fundraising Event Helpers have the exciting and varied role of helping at local fundraising events - such as cakes sales, barn dances, quiz nights – and everything in between!

What can you expect to be doing

● Help set up and/or man stalls at events

● Help on collection days like supermarket collections events or street collections

● Help at fundraising events such as Quiz nights, cake sales and dances

● Promoting a professional image of Cats Protection at events

What are the benefits to you and the cats?

You’ll meet new people, make new friends and be part of a dedicated team of volunteers. By being the link between members of the public and Cats Protection, the money you collect will make a significant contribution to improving the lives of cats and kittens

We’re looking for someone with

● A friendly, outgoing outlook

● An affinity with people

● Willingness to be part of a team

● A passion for feline welfare

Time expectation

This role is really flexible! You could choose to volunteer at one event for a couple of hours or attend multiple fundraising events.  

We’ll keep you up to date with upcoming local events where volunteers are needed. You’ll then be able to choose which events you’d like to volunteer at and how many hours you’d like to give. However much time you can give, your contribution will help raise much needed funds to continue the work of Cats Protection.

Support, guidance and keeping you safe

At Cats Protection we believe our volunteers should be happy and confident in their roles. We provide support and guidance from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

The well being of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we encounter as part of our activities.

Main purpose of job: To host our Parent/Carer online community support group as part of Mast Cell Actions community support services.

Key tasks include:

· Host support sessions with professionalism and enthusiasm.

· Moderate Q&A sessions, and facilitate audience interaction to keep participants engaged.

· Manage technical aspects of virtual events, to ensure smooth execution.

· Take the register and send post event emails using our bespoke event platform

· Raise safeguarding concerns using internal processes and procedures. Training will be provided

· Maintain confidentiality and follow charity policies and procedures

· Undertake relevant training

Key Objectives Include:

· The main purpose of this role is to facilitate and host our Parent/Carer Support Sessions alongside another volunteer

· Host support sessions in a manner that captivates and engages the audience, keeping them interested and actively participating throughout the event.

· Reassure and validate participants' experiences whilst encouraging story-sharing.

· Manage the technical aspects of virtual events proficiently.

· Represent Mast Cell Action professionally at all times, demonstrating strong communication skills, reliability, and adaptability in a virtual environment.

Experience/skills required:

· Proven experience as a virtual event host, moderator, or similar role is desirable but not essential as we can train you.

· Must have personal experience of being a parent or carer for a child with MCAS or suspected MCAS

About us

Age UK is the country's leading charity dedicated to helping everyone make the most of later life. The over-60s is the fastest-growing group in society and there are more of us than ever before. Ageing is not an illness, but it can be challenging. At Age UK we provide services and support at a national and local level to inspire, enable and support older people. We stand up and speak for all those who have reached later life, and also protect the long-term interests of future generations..

The role in a nutshell:

Volunteers help to keep our UK charity shops running like clockwork and are an essential part of everything that we do. Our charity shops raise vital funds that support the wide range of services Age UK delivers, so if you have some free time available and would like to help, we’d love to hear from you! Whether you are looking to gain new skills and experiences, use those you already have or are just looking for a way to get out and meet new people, then we have flexible options to suit you! What will you be doing?

Volunteer Shop Assistants carry out a wide range of tasks in their roles. You might be sorting and pricing stock, engaging with customers, ringing items through the till, keeping our shop floor full and organised or supporting with raffle ticket sales and promoting gift aid.

How would you be supported in this role?

When you begin your role, you will receive a mix of e-learning and in-person training to get you started. Throughout the role, you will receive refresher training as required as well as ongoing support, reimbursement for role-related expenses and the opportunity to further shape the volunteering you do.

Why do we need volunteers in this role?

Age UK operates charity shops to raise funds for the delivery of services for older people in need. Volunteers play a key role in the shop team, ensuring our shops are welcoming places in the community and selling the items that are generously donated to our organisation.

Additional information:

We offer a variety of flexible shifts for volunteers.

What skills, interests or experience might be helpful in this role?

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning, will follow Age UKs policies and be an excellent representative for the charity. We know that our shop teams are stronger when they are inclusive and representative of their communities, so we will do what we can to find a role which works for you.

About us

Age UK is the country's leading charity dedicated to helping everyone make the most of later life. The over-60s is the fastest-growing group in society and there are more of us than ever before. Ageing is not an illness, but it can be challenging. At Age UK we provide services and support at a national and local level to inspire, enable and support older people. We stand up and speak for all those who have reached later life, and also protect the long-term interests of future generations..

The role in a nutshell:

Volunteers help to keep our UK charity shops running like clockwork and are an essential part of everything that we do. Our charity shops raise vital funds that support the wide range of services Age UK delivers, so if you have some free time available and would like to help, we’d love to hear from you! Whether you are looking to gain new skills and experiences, use those you already have or are just looking for a way to get out and meet new people, then we have flexible options to suit you! What will you be doing?

Volunteer Shop Assistants carry out a wide range of tasks in their roles. You might be sorting and pricing stock, engaging with customers, ringing items through the till, keeping our shop floor full and organised or supporting with raffle ticket sales and promoting gift aid.

How would you be supported in this role?

When you begin your role, you will receive a mix of e-learning and in-person training to get you started. Throughout the role, you will receive refresher training as required as well as ongoing support, reimbursement for role-related expenses and the opportunity to further shape the volunteering you do.

Why do we need volunteers in this role?

Age UK operates charity shops to raise funds for the delivery of services for older people in need. Volunteers play a key role in the shop team, ensuring our shops are welcoming places in the community and selling the items that are generously donated to our organisation.

Additional information:

We offer a variety of flexible shifts for volunteers.

What skills, interests or experience might be helpful in this role?

We welcome applications from people with a wide range of skills and experiences. You don’t need any retail or shop experience as full training will be provided. What’s important to us is that you are a team player, open to learning, will follow Age UKs policies and be an excellent representative for the charity. We know that our shop teams are stronger when they are inclusive and representative of their communities, so we will do what we can to find a role which works for you.