Supporter service assistant volunteer volunteer roles in Birmingham

About the role:

Strong HR support:

• Ensures volunteers are welcomed, supported, and guided effectively.

• Maintains safeguarding, confidentiality, and compliance standards.

• Creates visibility and consistency in volunteer management.

• Strengthens the organisation’s ability to grow and sustain impact.

Without this role, volunteer onboarding and support can be inconsistent and unclear. With it, volunteers experience a clear, safe, and structured pathway to meaningful engagement.

Experience Qualification and Requirements

Technical & Administrative Skills

• Experience in HR support, administration, or volunteer coordination.

• Proficient in record-keeping and document management.

• Ability to draft clear role descriptions, agreements, and HR communications.

Analytical & Organisational Skills

• Strong attention to detail and accuracy.

• Ability to organise multiple tasks and maintain structured records.

Communication Skills

• Clear written and verbal communication.

• Ability to liaise sensitively with volunteers and staff, respecting confidentiality.

Preferred Background

• Human Resources, Administration, Volunteer Management, or related fields.

• Experience with safeguarding and supporting volunteers.

• Previous work in remote or community-driven organisations is a plus

Main Responsibilities/ Key Duties

Volunteer Recruitment & Onboarding

• Assist HR Manager in attracting and onboarding new volunteers.

• Prepare volunteer agreements, role descriptions, and induction materials.

Record-Keeping & HR Administration

• Maintain accurate volunteer records and documentation.

• Support HR processes, including tracking training and compliance requirements.

Safeguarding & Policy Support

• Ensure volunteer engagement complies with safeguarding policies.

• Support confidential HR processes and reporting.

Cross-Functional Collaboration

• Work with team leads and operations staff to ensure volunteers are integrated and supported. 

FareShare Midlands is the region’s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we’re fighting hunger, reducing food waste and creating opportunities across the Midlands.

Help ensure our Surplus Food doesn’t go to Waste!

Based at our depot in Birmingham, you will support our Member Services team with managing our surplus food supply and relationships with our Food Members.

Duties May Include

• Liaising with our Community Food Members (charities and community groups) by telephone and email
• Developing strong relationships with our Food Members to understand their specific needs
• Engaging and selling surplus food

You will need to be

• Adaptable - managing surplus food can be unpredictable
• Positive, friendly and enthusiastic about tackling food waste and food poverty
• Numerate and literate

Thank you for your interest in volunteering with the Education team. Across all of Humanists UK, our dream is of a tolerant world where rational thinking and kindness prevail. Our dedicated staff of 30+ and hundreds of volunteers work hard to achieve this aim.

We hope that you’ll join our team as the new Volunteer School Speaker Assistant Coordinator!

Humanists UK has a network of trained school speakers who visit schools on a voluntary basis to raise awareness and understanding of humanism amongst children and young people. As both the network and the demand from schools have grown, we need to increase our capacity to monitor and process requests from teachers. This is done by the Advancing Humanism Administrator (AHA), with the support of Volunteer School Speaker Assistant Coordinators.

We are seeking motivated individuals to become Assistant Coordinators and help support the growth of our School Speaker network.

Take a look at the full role description and person specification to help you decide whether the role is right for you.

Whatever your background, or prior experiences, if you’re passionate about supporting young people to learn about humanism, we’d love to hear from you.

VOLUNTEER POSITION – Grants Assistant

Hope and Vision Communities is a small charity based in Reading providing supported, move-on accommodation for people who have successfully completed residential rehabilitation.  We have a Christian ethos, where everyone can be loved and accepted with a sense of belonging, with the hope and opportunity of a new life. We are growing to expand who we can help to other geographical areas, as well as working on opening a women’s service.    

Growing our services means that we also need to grow our fundraising income, and to help reach this, we are looking for a skilled volunteer who could help us increase our grant submissions. The role will support the Trusts and Grants Fundraiser in managing a regular flow of grant applications to Trusts and Foundations.

Key Responsibilities

 •  Research and apply for grants and funding opportunities already identified in our CRM system - this could be potentially 3 applications a week where you prepare a customised case for support to be sent out to a funder

Key Skills and Qualifications

 •  Experience in using Microsoft Sharepoint for remote working

 •Strong written and verbal communication skills; able to inspire and engage diverse audiences.

 •  Ability to work independently, manage multiple projects, and meet deadlines.

About Us

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

About the Role

We are looking for a highly organised and compassionate Admin Assistant (On-site Volunteer) to support the day-to-day administrative operations of our centre.

This is a great opportunity for someone looking to gain hands-on, real-world experience in office management, client coordination, and administration while making a meaningful impact in the community.

Key Responsibilities

• Serve as the first point of contact for all incoming phone inquiries and visitors.
• Respond to client inquiries professionally and compassionately.
• Conduct initial intake screening and gather essential client information.
• Schedule appointments and manage staff calendars.
• Maintain accurate records of calls, referrals, and appointments.
• Manage email correspondence and administrative communications.
• Prepare, organize, and securely maintain client documentation.
• Maintain digital and physical filing systems in compliance with data protection policies.
• Support day-to-day office operations and ensure smooth administrative workflow.
• Track action items from meetings and follow up with relevant staff.
• Assist in preparing reports, summaries, and operational documentation.
• Coordinate communication between staff, volunteers, and external partners.
• Monitor office supplies and maintain administrative resources.
• Ensure compliance with safeguarding, confidentiality, and organizational policies.
• Escalate urgent, complex, or sensitive cases to appropriate personnel.

Commitment

• Minimum 12 hours per week
• On-site role based in Wolverhampton
• Consistent attendance and reliability required

What You’ll Gain

• Practical experience in office management & administration
• Exposure to client handling, scheduling & coordination
• Development of communication and organisational skills
• Opportunity to build valuable experience for your CV
• A chance to make a real difference in people’s lives

Who We’re Looking For

• Someone organised, reliable, and detail-oriented
• Strong communication and interpersonal skills
• Comfortable handling phone and email communication
• Ability to manage multiple tasks and stay organised
• Compassionate and professional approach when dealing with clients

(Previous experience in admin or customer service is preferred, but not essential.)

Why Volunteer With Us?

This role is perfect for individuals looking to gain practical experience in administration and office management while contributing to a meaningful cause supporting families in need.

Apply Now

If you’re looking to build your experience while making a difference, we’d love to hear from you.

Hope and Vision Communities is a small charity based in Reading providing supported, move-on accommodation for people who have successfully completed residential rehabilitation.  We are growing to expand who we can help to other geographical areas, as well as working on opening a women’s service.    

Growing our services means that we also need to grow our fundraising income, and to help reach this, we are looking for a skilled volunteer who could help us take our communications to the next level. The role will support the Trusts and Grants Fundraiser with a focus on managing the charity’s social media posts; updates to the website and supporting event admin.

Key Tasks:

• Scheduling audience-specific, engaging and shareable content in different formats 

• Regularly posting across our social media platforms (Instagram, LinkedIn, Facebook) and monitoring engagement to increase our following 

• Creating call to actions to increase our Mailchimp mailing list 

• Book attendance at networking and fundraising events

• Help us with copy writing for the press, fundraising tools and internet site. 

Key Skills:

• Comfortable in using digital comms tools such as mailchimp; wordpress; eventbrite; canva 

• Experienced in using social media such as Facebook; Instagram; LinkedIn 

• Able to research social media management tools such as Buffer 

• A confident copywriter who can write for different comms channels 

• Confident communicator with strong organisational skills

PERSON SPECIFICATION 

EXPERIENCE 

Relevant experience using digital communications tools and creating engaging content 

KNOWLEDGE, SKILLS & ABILITIES 

Ability to present written and verbal information clearly, accurately and to a standard appropriate for external presentation and communication 

Ability to work well within a team and independently 

Understanding of issues faced by those recovering from addiction 

Demonstrated commitment to the vision, mission and values of the organisation 

You will be supported to succeed and gain real workplace experience with a great group of people and the chance to make a real difference to the people in recovery we support.   

MAIN PURPOSE: 

• To support the comms/fundraising team with communication and events. 

• Help us increase our outreach in the communities and beyond, build a group of supporters and regular donors.

Estimated need for the charity: 

Roughly 4-6 hours per week, whenever is most convenient for you. For example, 3 hours, two days a week. You will be working mainly remotely from home, although volunteers are very welcome to work from our offices in Hare Hatch. You must have access to your own laptop and secure internet connection. 

About Us

The Women & Families Resource Centre (WFRC) is a registered charity based in

Wolverhampton which supports, empowers and advocates for women and children.

We aim to actively encourage women to be self-reliant, through empowering them to

identify their own needs, make their own choices and create their own solutions. We

offer a baby bank, a charity shop & various community support services to help

women facing crises or challenging situations.

The Role

We are looking for a passionate and organised Assistant Operations Manager (On-site Volunteer) to lead the delivery and redevelopment of our flagship Baby Bank service.

This is a key role focused on rebuilding, structuring, and ensuring the smooth day-to-day operation of the service, while maintaining compassionate support for families in need.

This is a fast-moving opportunity, and volunteers can start immediately.

Key Responsibilities

Service Delivery & Leadership

• Oversee daily Baby Bank operations
• Manage referrals and client appointments
• Ensure timely, respectful, and professional support

Volunteer Management

• Recruit, train, and supervise volunteers
• Maintain structured scheduling and prevent burnout
• Conduct regular volunteer reviews

Stock & Inventory

• Manage donations, storage, and distribution
• Monitor stock levels and maintain quality standards

Corporate Engagement

• Coordinate corporate volunteer days
• Build relationships with local business partners

Administration & Systems

• Maintain accurate records and reports
• Support digital systems and workflow improvements
• Ensure data protection compliance

Funding & Reporting

• Track service impact and outcomes
• Support funding applications and reporting

Compliance & Safeguarding

• Ensure adherence to safeguarding and organisational policies
• Maintain a safe and inclusive environment

What We’re Looking For

Qualifications

• Previous experience in administrative or office support roles preferred
• Experience in customer service or front-line communication
• Basic knowledge of Microsoft Office (Word, Excel, Outlook)
• Comfortable using digital systems and databases

Skills

• Strong communication skills (verbal and written)
• High attention to detail
• Professional phone and email etiquette
• Organised and structured approach to work
• Empathy and sensitivity when dealing with vulnerable families
• Ability to manage multiple tasks efficiently
• Reliability and accountability

Why Join Us?

• Make a real impact in your local community
• Be part of a meaningful and growing charity
• Opportunity to shape and rebuild a vital service
• Work in a supportive and purpose-driven environment

What You’ll Gain

• Practical experience in operations management & leadership
• Exposure to charity operations and community services
• Experience managing volunteers, stock, and service delivery
• Opportunity to build strong professional skills for your CV
• A chance to make a real difference in people’s lives

Apply Now

If you’re passionate about making a difference and have the skills to lead and organise a vital community service, we’d love to hear from you.

Description

Our Sight Loss Counselling team provides counselling and information over the phone and online to people who are impacted by sight loss. Our client group is diverse, with the majority of clients being over the age of 50. We also offer our service to children and young people, run training workshops on Sight Loss Counselling and facilitate short-term support groups for people with sight loss and their friends and families.

In this role you will be the first point of contact for all incoming clients and you’ll provide service information in a timely, efficient, and sensitive manner. You will be liaising between counsellors and clients and will carry out a range of admin duties and ensure client confidentiality. You may have the opportunity to contribute to the development of administrative systems.

How often will I be needed?

• 1 Days per Week

Key requirements

• One reference

Home based

• This role is home based

Additional location information

• This is a home based role to be carried out on a weekday between 9am and 5pm.

Who this opportunity will suit

Minimum age

• You must be at least 18 years old to apply

What skills and experience are needed?

• Ability to understand the importance of confidentiality
• Good verbal and written communication skills
• Experience of providing administrative support within an office environment and using administrative systems and procedures
• Experience of using Microsoft Office packages
• Experience of data management/ CRM systems.

FareShare Midlands is the region’s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we’re fighting hunger, reducing food waste and creating opportunities across the Midlands.

Fancy helping us transform surplus food into something delicious?

Join our kitchen team in Birmingham to help reduce food waste, while experimenting with new ideas and techniques to create tasty dishes!

Morning and afternoon shifts available.

Key Responsibilities

• Assist with possible lunch service and light food prep/supporting of learning activities.
• Clear tables and help with dishwashing.
• Ensure kitchen and dining areas are tidy and safe.
• Help pack away food and supplies at the end of service.
• Engage with guests in a respectful and supportive manner

Requirements

• No formal experience needed - just a willingness to learn.
• Ability to follow instructions and work as part of a team.
• Basic understanding of food hygiene (training provided).
• Reliable and punctual

YMCA Worcestershire is looking for enthusiastic and reliable Events Volunteers to support our fundraising activities throughout the year. Our events help raise vital funds to support young people across Worcestershire, providing safe accommodation, guidance, and opportunities to help them build brighter futures.

What you’ll do

As an Events Volunteer, you’ll have the chance to learn the ins and outs of fundraising events while supporting our team with things such as:

• Event set-up and pack-down

• Welcoming and supporting participants

• Helping with registration desks

• Assisting with activities and stalls

• Supporting fundraising activities on the day

• Creating a positive and welcoming atmosphere for attendees

Upcoming events you could support

We have several exciting events coming up, including:

• Race for Change – Sunday 21st June

• Family Fun Day – Saturday 4th July

• Sleep Easy – Saturday 17th October

…and more events currently being scheduled throughout the year!

Why volunteer with us?

Volunteering with YMCA Worcestershire is a great opportunity to:

• Give back to your local community

• Gain hands-on experience in fundraising and event management

• Meet new people and work as part of a friendly team

• Support vital services that help young people across Worcestershire

Whether you can help at one event or several, we’d love to hear from you.

Get involved

If you’re interested in becoming one of our Events Volunteers, please get in touch to register your interest and find out more.

Join us and help make our events a success while making a real difference to young people in Worcestershire.

Autistic Parents UK is seeking dedicated volunteers to join our incredible team. We are a fully user-led registered charity, offering peer support, webinars, training, signposting and resources on lived Autistic parenthood. ​

We welcome anyone who would like to offer their time alongside us in our aim to support people at whatever stage they are at with their understanding of Autism and being Autistic. We strive to treat all people with understanding, respect and compassion and are dedicated to being inclusive of ALL Autistic parents and of the needs of our volunteers and beneficiaries. 

We want to proactively address all factors that cause barriers to entry for those involved in the running of APUK and those who access support. By joining Autistic Parents UK as a volunteer, you will be part of a compassionate and diverse community that strives to empower Autistic families.

The Social Media Assistant supports our organisation in building and engaging with our online community. This role helps raise awareness of our work, share important updates, and create meaningful, accessible content across our social media platforms and communications channels.

Key Responsibilities:

• Create engaging and accessible social media content, including posts, graphics, short videos, and community updates.

• Support the planning and scheduling of social media content in line with campaigns, events, and organisational priorities.

• Help produce and distribute monthly newsletters to keep our community informed about news, opportunities, and updates.

• Monitor and moderate social media platforms to help maintain a safe, welcoming, and inclusive online space.

• Respond to inbox messages, comments, and general enquiries in a friendly, professional, and timely manner, escalating queries where needed.

• Support promotion of events, services, and community activities.

• Contribute ideas to help improve engagement and grow our online presence.

Skills and Experience:

• Good written communication skills with the ability to create engaging and clear content.

• Creativity and enthusiasm for social media and digital communication.

• Confidence using social media platforms.

• Familiarity with Facebook, Instagram, LinkedIn, BlueSky, and YouTube is desirable.

• Basic digital skills such as scheduling posts, using content creation tools, or editing images/videos (desirable but not essential).

• Ability to follow organisational guidance, tone of voice, and confidentiality expectations.

Personal Qualities:​

• Willing to work collaboratively as part of a team.

• Interest in supporting community engagement and awareness raising

Support and Training:

Training, guidance, and ongoing support will be provided. Volunteers will work closely with staff and other volunteers and will be supported to develop skills and confidence in social media and communications.